This document provides an agenda for an IECP class on Fall 2013. It includes the following items:
- A discussion of idioms and a TOEFL question activity
- An assignment for students to prepare an oral summary of a newspaper article in groups
- A review of the characteristics of an effective oral summary such as including the source, main idea, and conclusion
- Instructions for students to choose a newspaper article, read it in sections and orally summarize each section with a partner, then prepare note cards and discussion questions for their group's oral summary
- Homework assigned including a vocabulary chapter and preparing to present their oral summary.
Designing self-service support content – SD Expo Europe 2019Richard Ingram
Customers will always opt for the path of least resistance. Why wait for an agent’s response when you can self-serve immediately? It’s little wonder customers place such great value on intuitive, guided, and simple help centers. They won’t tolerate a jumble of predetermined questions and irrelevant information. They want the one right answer to their question and to leave as quickly as they arrived. So what’s the best way to deliver a great self-service support experience for your customers? It means making sure your support content consistently delivers accuracy and clarity, whilst drawing on your team’s collective knowledge. In this session, you’ll learn how to eable and empower non-writers to write effective technical content, maintain living resources, like pattern libraries and style guides and use content testing methods that went beyond heuristics and analytics.
This set of slides deals with the common question that budding researchers or students have regarding how to write in a scientific journal. It briefly showcases the importance of planning and productivity to become better in the writing process.
Designing self-service support content – SD Expo Europe 2019Richard Ingram
Customers will always opt for the path of least resistance. Why wait for an agent’s response when you can self-serve immediately? It’s little wonder customers place such great value on intuitive, guided, and simple help centers. They won’t tolerate a jumble of predetermined questions and irrelevant information. They want the one right answer to their question and to leave as quickly as they arrived. So what’s the best way to deliver a great self-service support experience for your customers? It means making sure your support content consistently delivers accuracy and clarity, whilst drawing on your team’s collective knowledge. In this session, you’ll learn how to eable and empower non-writers to write effective technical content, maintain living resources, like pattern libraries and style guides and use content testing methods that went beyond heuristics and analytics.
This set of slides deals with the common question that budding researchers or students have regarding how to write in a scientific journal. It briefly showcases the importance of planning and productivity to become better in the writing process.
UNSW Masters of Business and Technology Study Skills presentation given as a webinar. NOTE: An earlier version is also available as an open course on Blackboard CourseSites. Please note this PowerPoint version is not CCSA licensed. ZTo ask for permission to use or to issue a takedown notice please contact a.chambers@unsw.edu.au
8. Oral Summary Practice
Step 1
•Read one section of the article
•Stop, think about what you read
•Orally summarize section 1 with your partner
(Continue to the end of the article, stopping and summarizing each section with your
partner)
Step 2
•Discuss and take notes on the main ideas and major subtopics with your partner
•Decide what information to include in your oral summary
•Create note cards for your oral summary
Step 3
•Create 2 discussion questions (your real presentation will have 5)
Step 4
•Practice and time your oral summary
9. Article Choices
• Need a Parking Space? Look in Your Hand (Tech/new app)
• Multitasking in the Car: Just Like Drunken Driving (Tech/experiment)
• Before Leaving The Bar, A Chance To Breathalyze (Tech/new device)
• For Their Children, Many E-Book Fans Insist on Paper (Tech/business)
• Fighting Childhood Obesity: It's A Family Affair (Health)
• Online Education Grows Up, And For Now, It's Free (Education)
10. HW
• Complete Vocabulary Power chapter 1,
pgs. 2-9
• Be ready to present your oral summary on
Friday. You will have about 40 minutes to
work on in in class on Wednesday.
• Review the vocabulary in from 1A RE,
pgs. 11-13