Product Return Merchandise Authorization(‪‎RMA‬) makes entire Product Return Process very easy to manage. You can grab RMA extension for your ‪‎Magento‬ or ‪Opencart‬ Store which will let your customers to opt either for Refund or Product Exchange in case they receives any damaged product. Get RMA Extension for Magento here - http://goo.gl/A3p4xB and Opencart here - http://goo.gl/8wELSa

1. RETURN MERCHANDISE AUTHORIZATIONPOWERED BY WEBKUL

2. Return Merchandise Authorization
RMA (Return Merchandise Authorization) refers to returning a product in order to receive
a refund or exchange. The buyer of the product contacts the store owner/retailer to ex-
change or to ask for refund.
Product RMA is a brilliant feature which can be used to manage entire product return pro-
cedure from buyer to retailer/store owner end in very essential manner.
BENEFITS
RMA is very useful for product return & to minimize the effort for both buyer & seller.01
Customers have their choice of returning items for refund or for exchange.02
RMA actions can be assigned to each item after it is received and inspected.03
RMA provides quick process to successfully handle returns for many stores04

3. Seller Product
Generates RMA
Request
Buyer
Ask for Refund
Ask for Exchange
Return Merchandise Authorization workFlow

4. How RMA makes Buyer more satisfied
E-Commerce Store
E-commerce Store
Defective Product Buyer
Buyer
!
RMA Generated
Refund
Exchange

5. Some Popular Stores which are using RMa

6. DISADVANTAGES OF NOT HAVING RETURN
MERCHANDISE AUTHORIZATION

7. Customers are unsatisfied because they don’t have any option against their product to get Refunded or Exchanged
Problems E-Store faces without having RMA
Increased Queries
Lost the Buyer’s Trust
Decreasing Customers
Low Productivity
Unsatisfied Customers
More Chaos
1 )
2 )
3 )
4 )
5 )
6 )
Disadvantages of not having RMA in E-commerce Store

8. ADVANTAGES OF RETURN MERCHANDISE
AUTHORIZATION

9. More Satisfied Customers
Increases customer’s trust to-
wards ECommerce store
Less Number of Queries
Increases Number of Sales
No Chaos and Easy Handling
1 )
2 )
3 )
4 )
5 )
advantages of Return Merchandise Authorisation

10. UNSatisfied Customers UNSatisfied Customers
Satisfied Customers Satisfied Customers
How RMA Affects E-commerce Store ?
RMA Functionality is not Added to
the E-commerce Store
RMA Functionality is Added to the
E-commerce Store

11. 0
2010 2011 2012 2013 2014 2015
100
200
300
400
500
600
700
800
900
No.ofCustomers
Years
RMA Functionality is added to the E-commerce Store

12. Does your customer also want
a product replacement or a repair?
Do you want to make your E-Commerce Store
even more trustworthy?
Do you want to let your Customers to refund/
exchange/opt with zero effort?
Our RMA (Return merchandise Authorisation) module will give you the way to satisfy
your customer and make their return process easy.
MORE
SATISFIED
CUSTOMERS
MORE
TRUST VALUE
INCREASED
SALES

13. Return Merchandise Authorization Module
RMA (Return Merchandise Authorization) extension is very powerful
return management tool for users by which buyer can create multiple
rma request with return reason and return label slip . RMA module
provides advance RMA features like return label slip print and reason
for return for rma request .
Features
Buyer, Seller and communication for requested RMA.01
RMA history for seller and buyer with pagination.02
Return Policy setting from admin panel.03
Dynamic selection of items for an order for making RMA request.04

14. Get RMA Extension from
Webkul Store
Buy RMA
for Magento
Buy RMA
for Opencart
Visit Our Store Now: store.webkul.com