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Product Return Merchandise Authorization (RMA)
Return Merchandise Authorization (RMA) is a system that facilitates the return of products for refunds or exchanges, benefiting both buyers and sellers by streamlining the return process. The implementation of RMA in e-commerce stores enhances customer satisfaction, builds trust, and minimizes inquiries related to returns, ultimately driving sales. Without an RMA system, stores face challenges like unhappy customers and diminished trust, emphasizing the importance of having a robust return management tool.
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Product Return Merchandise Authorization (RMA)
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- 2. Return Merchandise Authorization RMA(Return Merchandise Authorization) refers to returning a product in order to receive a refund or exchange. The buyer of the product contacts the store owner/retailer to ex- change or to ask for refund. Product RMA is a brilliant feature which can be used to manage entire product return pro- cedure from buyer to retailer/store owner end in very essential manner. BENEFITS RMA is very useful for product return & to minimize the effort for both buyer & seller.01 Customers have their choice of returning items for refund or for exchange.02 RMA actions can be assigned to each item after it is received and inspected.03 RMA provides quick process to successfully handle returns for many stores04
- 3. Seller Product Generates RMA Request Buyer Askfor Refund Ask for Exchange Return Merchandise Authorization workFlow
- 4. How RMA makesBuyer more satisfied E-Commerce Store E-commerce Store Defective Product Buyer Buyer ! RMA Generated Refund Exchange
- 5. Some Popular Storeswhich are using RMa
- 6. DISADVANTAGES OF NOTHAVING RETURN MERCHANDISE AUTHORIZATION
- 7. Customers are unsatisfiedbecause they don’t have any option against their product to get Refunded or Exchanged Problems E-Store faces without having RMA Increased Queries Lost the Buyer’s Trust Decreasing Customers Low Productivity Unsatisfied Customers More Chaos 1 ) 2 ) 3 ) 4 ) 5 ) 6 ) Disadvantages of not having RMA in E-commerce Store
- 8. ADVANTAGES OF RETURNMERCHANDISE AUTHORIZATION
- 9. More Satisfied Customers Increasescustomer’s trust to- wards ECommerce store Less Number of Queries Increases Number of Sales No Chaos and Easy Handling 1 ) 2 ) 3 ) 4 ) 5 ) advantages of Return Merchandise Authorisation
- 10. UNSatisfied Customers UNSatisfiedCustomers Satisfied Customers Satisfied Customers How RMA Affects E-commerce Store ? RMA Functionality is not Added to the E-commerce Store RMA Functionality is Added to the E-commerce Store
- 11. 0 2010 2011 20122013 2014 2015 100 200 300 400 500 600 700 800 900 No.ofCustomers Years RMA Functionality is added to the E-commerce Store
- 12. Does your customeralso want a product replacement or a repair? Do you want to make your E-Commerce Store even more trustworthy? Do you want to let your Customers to refund/ exchange/opt with zero effort? Our RMA (Return merchandise Authorisation) module will give you the way to satisfy your customer and make their return process easy. MORE SATISFIED CUSTOMERS MORE TRUST VALUE INCREASED SALES
- 13. Return Merchandise AuthorizationModule RMA (Return Merchandise Authorization) extension is very powerful return management tool for users by which buyer can create multiple rma request with return reason and return label slip . RMA module provides advance RMA features like return label slip print and reason for return for rma request . Features Buyer, Seller and communication for requested RMA.01 RMA history for seller and buyer with pagination.02 Return Policy setting from admin panel.03 Dynamic selection of items for an order for making RMA request.04
- 14. Get RMA Extensionfrom Webkul Store Buy RMA for Magento Buy RMA for Opencart Visit Our Store Now: store.webkul.com