The document discusses a Return Maintenance Authorization (RMA) solution for SAP Business One that allows companies to gain tighter control over product return processes. The RMA solution provides functionality to create and enforce unique return policies, track returned items and customers, generate service calls, and integrate with other SAP Business One functions like returns, inventory transfers and service calls. It also allows companies to inspect returned items and record their condition to gain insights into quality issues. The RMA solution aims to help companies minimize costs from unauthorized returns and turn dissatisfied customers into repeat customers.

1. Return Maintenance Authorization (RMA)
Gain Tighter Control of RMA Processes and Turn Dissatis ed Customers into Repeat Business
Why is the RMA process so important to your business? When carefully
managed, RMAs can help you gain valuable insight. Minimize the cost of
unauthorized returns, ensure items are accurately processed and receive
accurate information on quality issues and trends with Third Wave’s RMA for
SAP Business One. RMA makes it easy to create and enforce return policies
that are unique to your business.
Key Functionality of RMA for SAP Business One:
• User defined codes allow you to track returns using your
company’s terminology.
• Identify customer and items being returned for analysis
reporting.
• Integrated with standard SAP Business One Sales Returns
function.
• Automated service call creation, can be assigned on a
user-by-user basis.
• Automated inventory warehouse transfers to move items
between locations.
• Inspection functionality allows you to record the condition
of items returned.
RMA provides the capability to issue authorizations, track status, and process
materials returned from customers. The authorization and tracking processes
are independent of standard SAP Business One functions to provide Also Available from Third Wave:
information about returns without impacting on-hand inventory and financials.
At the same time, RMA is integrated with standard SAP Business One functions  Productivity
such as (Sales) Returns, Inventory Transfers, and Service Calls to provide a  Business Intelligence
seamless process flow.  Marketing Management
 Project Management
Gain tighter control of your RMA processes, control costs and turn dissatisfied
 Payment Solutions
customers into repeat business. This integration does it all!
 360° Order-to-Cash
Third Wave is committed to helping you get the most out of your SAP Business  Shipping Management, and
One investment with our suite of Certified SAP Business One solutions.  Chargeback Processing
Third Wave Business Systems
(201) 703-2100 www.twbs.com

2. RMA Maintenance
Accurately track items being returned - whether
you process standard, Serial-tracked and Batch-
tracked items.
Multiple reason codes can be associated with
each item making future analysis even more
informative.
RMA Maintenance Status
You’ll have tighter control of the RMA process.
As each item moves through return and inspection,
you can see complete status information.
RMA Inspection
Handling items after they are returned often
requires a complete inspection. RMA allows
you to record the condition of items returned -
passed, failed or service. Plus, multiple
reason codes can be assigned to “failed” and
“service” items.
Third Wave Business Systems
(201) 703-2100 www.twbs.com