The document discusses various aspects of product and service design including:
1) The product selection process involves research, development, design, testing and marketing research before a product is launched.
2) Product design should be closely tied to an organization's strategy and focus on customer satisfaction as well as functional, cost, quality and other factors.
3) Products and services go through life cycles of introduction, growth, maturity, and decline with changing demand over time.
Production and operations management involves transforming inputs into outputs through manufacturing or service processes to create value for customers. It includes several key activities:
1. Determining optimal facility locations and layouts, material handling processes, product and process designs, and maintenance management to efficiently convert materials.
2. Planning, scheduling, and controlling production through techniques like forecasting, capacity planning, and quality control to deliver the right products on time.
3. Managing inventories, suppliers, and internal support functions to ensure smooth material flows and minimize costs throughout the production lifecycle.
The overall goal is to use physical and human resources to meet customer needs profitably while achieving organizational goals like effectiveness, efficiency, and adaptability.
This document discusses contract manufacturing. It defines contract manufacturing as outsourcing certain production activities, such as component manufacturing or product assembly, to a third party. Outsourcing allows companies to cut costs. Advantages of contract manufacturing include cost savings, flexibility, and a focus on core competencies, while disadvantages can include decreased quality control and loss of strategic alignment. The document also provides examples of industries that utilize contract manufacturing, such as pharmaceuticals and electronics. It lists some common contract manufacturing services like packaging, clinical trial supply, and quality testing.
This document outlines two models for production processes: 1) A non-service input/output model where customers provide inputs by selecting or consuming finished products but do not participate in the production process. 2) A service input/output model where customers provide significant inputs into the production process itself. The key distinction between service and non-service operations is the level of input and participation provided by customers during the production process.
This document provides an overview of operations and supply chain management. It defines operations and supply chain management as designing, operating, and improving systems that create and deliver products and services. It categorizes operations and supply chain processes into planning, sourcing, making, delivering, and returning. It also contrasts services and goods producing processes and identifies careers in operations and supply chain management.
Whenever we talk about types of manufacturing process we understand there are 5 types, but do we truly understand how each manufacturing process differentiate from each other? We would try and approach each manufacturing process separately and talk about repetitive manufacturing by breaking it into What? When? How? If we understand these three things; this is where our learning starts.
The document discusses various aspects of product and service design including:
1) The product selection process involves research, development, design, testing and marketing research before a product is launched.
2) Product design should be closely tied to an organization's strategy and focus on customer satisfaction as well as functional, cost, quality and other factors.
3) Products and services go through life cycles of introduction, growth, maturity, and decline with changing demand over time.
Production and operations management involves transforming inputs into outputs through manufacturing or service processes to create value for customers. It includes several key activities:
1. Determining optimal facility locations and layouts, material handling processes, product and process designs, and maintenance management to efficiently convert materials.
2. Planning, scheduling, and controlling production through techniques like forecasting, capacity planning, and quality control to deliver the right products on time.
3. Managing inventories, suppliers, and internal support functions to ensure smooth material flows and minimize costs throughout the production lifecycle.
The overall goal is to use physical and human resources to meet customer needs profitably while achieving organizational goals like effectiveness, efficiency, and adaptability.
This document discusses contract manufacturing. It defines contract manufacturing as outsourcing certain production activities, such as component manufacturing or product assembly, to a third party. Outsourcing allows companies to cut costs. Advantages of contract manufacturing include cost savings, flexibility, and a focus on core competencies, while disadvantages can include decreased quality control and loss of strategic alignment. The document also provides examples of industries that utilize contract manufacturing, such as pharmaceuticals and electronics. It lists some common contract manufacturing services like packaging, clinical trial supply, and quality testing.
This document outlines two models for production processes: 1) A non-service input/output model where customers provide inputs by selecting or consuming finished products but do not participate in the production process. 2) A service input/output model where customers provide significant inputs into the production process itself. The key distinction between service and non-service operations is the level of input and participation provided by customers during the production process.
This document provides an overview of operations and supply chain management. It defines operations and supply chain management as designing, operating, and improving systems that create and deliver products and services. It categorizes operations and supply chain processes into planning, sourcing, making, delivering, and returning. It also contrasts services and goods producing processes and identifies careers in operations and supply chain management.
Whenever we talk about types of manufacturing process we understand there are 5 types, but do we truly understand how each manufacturing process differentiate from each other? We would try and approach each manufacturing process separately and talk about repetitive manufacturing by breaking it into What? When? How? If we understand these three things; this is where our learning starts.
Engineering From Concept To Consumer: How to Turn an Idea Into an On-shelf So...Society of Women Engineers
This document outlines the process of engineering a concept into a consumer product from idea generation to market. It involves 7 key steps: 1) an idea is generated, 2) marketing evaluates the idea, 3) the best concept is defined using fit-for-use criteria, 4) prototypes are tested through pilot trials, 5) the concept is scaled up for production, 6) the product is launched in the market, and 7) important notes are provided about dealing with challenges. The overall goal is to turn a new idea into an on-shelf solution using a structured development process.
Robot restaurant is a proposed project that would involve robots working alongside humans in restaurants. The document outlines several key phases in developing such a project, including idea generation, feasibility analysis, product specification, design review, market testing, product introduction, and follow-up evaluation. It also discusses where robots are currently used in fields like manufacturing, hospitals, and warehouses. The ideal combination is seen as humans overseeing processes while robots do manual work.
Manufacturing operations and service operationsuday lakhani
The document explains the key differences between manufacturing and service operations. Manufacturing operations produce tangible outputs from inputs like materials and labor, while service operations produce intangible outputs. Additionally, manufacturing allows for separation between production and consumption, while services require simultaneous production and consumption. Measuring productivity and quality is also more difficult for services given their intangible nature.
Supply chain management (SCM) coordinates suppliers to deliver products on time and within budget. It aims to reduce costs, defects, and waste through cooperation between clients, contractors, designers, and subcontractors. Modern procurement encourages SCM to improve construction industry productivity. Total quality management (TQM) was developed in 1950 and has been successfully applied to manufacturing, construction, and other industries to achieve customer satisfaction through continuous improvement, teamwork, and defect prevention.
This document discusses flexibility in manufacturing operations. It defines flexibility as the ability to respond effectively to changing circumstances. The document outlines several dimensions of flexibility, including product flexibility, volume flexibility, mix flexibility, machine flexibility, labor flexibility, market flexibility, process flexibility, and expansion flexibility. It states that achieving a flexible operations system requires managing these different flexibility dimensions, as having more flexibility in some areas does not necessarily result in an overall more flexible system. Operations and marketing strategies must balance flexibility dimensions to cope with uncertainty and changes in customer demands.
If McDonald's customers move toward low volume, high variation, high variety, and high customer contact:
The operations manager will face greater challenges in planning and controlling the operation. Resources like staff, technology, and facilities may be underutilized during periods of low demand. It will be more difficult to design flexibility into the operation to handle the variety of products and services. Personnel will need to spend more time interacting with customers.
Design for Manufacturability - EVCO PlasticsEVCO Plastics
Design for manufacturability (DFM) is a team effort to thoroughly review design goals and ensure product quality, durability and cost efficiency. DFM considers how the product will be manufactured, used and identifies cost-saving opportunities upfront. EVCO Plastics follows a 5-step DFM process involving customer involvement, mold design, molding process, quality assurance and automation to improve efficiency. Through DFM analysis, EVCO was able to cut costs and incorporate new features for a client's napkin dispenser design.
This document discusses four theories and approaches to management: systems theory which views organizations as complex integrated systems; contingency approach which states different situations require different management approaches; total quality management which focuses on exceeding customer expectations through an integrated system; and business process reengineering which aims to fundamentally redesign processes to dramatically improve performance metrics like cost and speed.
Total Quality Management System in AgribusinessBasudev Sharma
This document provides class notes on quality management systems from a course at HICAST, Kathmandu, Nepal. It defines quality, dimensions of quality like performance, features, reliability, and perception. It discusses total quality management (TQM) as a continuous process to reduce errors and ensure accountability. TQM aims to improve quality through continual internal improvement and adherence to industry standards. The 8 principles of TQM are also outlined, including having a customer focus, total employee involvement, a process-centered approach, and an integrated management system.
Manufacturing involves integrating various factors from product design through disposal to produce a desired product at a competitive price. It begins during product development and lasts until recycling. New tools aid in addressing opportunities in manufacturing, while philosophies like concurrent engineering, total quality management, and group technology provide overall approaches. Concurrent engineering applies a multidirectional information approach to integrate design, material, and production concerns from the start. Total quality management fosters personal accountability and responsibility for quality across the entire organization through a holistic approach.
The document discusses supply chain management (SCM), defining it as coordinating efforts across a network of companies from suppliers to end users to integrate supply and demand. SCM involves functions like procurement, transportation, warehousing, and inventory control. It is important for companies to implement SCM strategies to improve competitiveness by getting products to customers faster through solutions like reducing working capital and accelerating cash cycles. SCM can be applied in organizations by first understanding customer needs and identifying obstacles that slow activities across the supply chain in order to improve the order-to-delivery cycle.
Presentation on types of capital budgeting decisionsKomal Mahajan
This presentation discusses the different kinds of capital budgeting decisions. Capital budgeting decisions refer to long-term investment decisions regarding capital expenditures on projects. The presentation categorizes capital budgeting decisions into three categories: 1) Based on purpose - such as expansion, replacement, diversification, modernization, research & development, and environmental projects. 2) Based on effect on profitability - such as projects increasing revenue or reducing costs. 3) Based on the decision situation - such as mutually exclusive, independent, dependent projects or situations with capital rationing. Each category is explained with one or two sentence examples.
The document discusses key concepts of quality management including definitions of quality, customers, products, and total quality management. It outlines 8 principles of total quality management focusing on customer satisfaction, leadership, employee involvement, and continual improvement. The document also describes 7 common process improvement tools used in quality management including check sheets, histograms, control charts, scatter diagrams, Ishikawa diagrams, Pareto diagrams, and run charts.
The document discusses supply chain management. It defines supply chain management as the integration of business processes from original suppliers to end users to add value for customers. A supply chain is a network of facilities that procures materials, transforms them into products, and distributes the products to customers. The essential features of supply chain management include integrated behavior across stakeholders, mutually sharing information and risks/rewards, cooperation, focusing on serving customers, integrating processes, and building long-term relationships. The objectives, components, factors influencing, and functions of supply chain management at the strategic, tactical, and operational levels are described.
Production System optimization: Case Study of a Local Textile Companyjournal ijrtem
This document summarizes a case study of a local textile company in Botswana called Glam Collections. The company manufactures a wide range of textile products in-house and supplies the local market. Researchers used lean manufacturing tools and Muther's Systematic Layout Planning technique to analyze and optimize the company's production processes and facility layout. They created current and future state value stream maps to identify waste. They also analyzed product flows, developed departmental relationships, and proposed a new facility layout to improve material flow and productivity as the company scales up operations.
Unit 1-IE6605 & PRODUCTION PLANNING AND CONTROLMohanumar S
This document discusses production planning and control. It outlines several key objectives of production planning including minimizing costs and inventory while maximizing customer service and production efficiency. The document then describes different types of production systems like continuous, job-based, and intermittent production. It also discusses important aspects of production like product design, development, marketing, functional operations, aesthetics, and profit considerations. Standardization, simplification, and break-even analysis are also covered as important strategies for production.
This document discusses production planning and control. It outlines several key objectives of production planning including minimizing costs and inventory while maximizing customer service and production efficiency. The document then describes different types of production systems like continuous, job-based, and intermittent production. It also discusses important aspects of production like product design, development, marketing, functional operations, aesthetics, and profit considerations. Standardization, simplification, and break-even analysis are also covered as important strategies for production.
Organizations exist to provide goods or services to society. Top organizations focus on core products that provide customer satisfaction rather than just physical goods. Goods and services selection involves constantly developing new products to generate substantial revenue and replace products with limited lifecycles. The product development process includes identifying customer and market needs, conducting feasibility studies, advancing the design, developing and engineering the product, evaluating and improving the product, and providing product use and support. Organizations must design operations and products in a way that achieves competitive advantage through differentiation, response to customer needs, or low cost.
This document discusses different process strategies including process focus, repetitive focus, product focus, and mass customization. Process focus involves producing a high variety of products in low volumes using general purpose equipment. Repetitive focus uses specialized equipment and assembly lines for standardized, high volume production. Product focus is for very high volumes of standardized products using continuous, specialized automation. Mass customization combines flexibility and efficiency to produce high volumes of customized products.
Engineering From Concept To Consumer: How to Turn an Idea Into an On-shelf So...Society of Women Engineers
This document outlines the process of engineering a concept into a consumer product from idea generation to market. It involves 7 key steps: 1) an idea is generated, 2) marketing evaluates the idea, 3) the best concept is defined using fit-for-use criteria, 4) prototypes are tested through pilot trials, 5) the concept is scaled up for production, 6) the product is launched in the market, and 7) important notes are provided about dealing with challenges. The overall goal is to turn a new idea into an on-shelf solution using a structured development process.
Robot restaurant is a proposed project that would involve robots working alongside humans in restaurants. The document outlines several key phases in developing such a project, including idea generation, feasibility analysis, product specification, design review, market testing, product introduction, and follow-up evaluation. It also discusses where robots are currently used in fields like manufacturing, hospitals, and warehouses. The ideal combination is seen as humans overseeing processes while robots do manual work.
Manufacturing operations and service operationsuday lakhani
The document explains the key differences between manufacturing and service operations. Manufacturing operations produce tangible outputs from inputs like materials and labor, while service operations produce intangible outputs. Additionally, manufacturing allows for separation between production and consumption, while services require simultaneous production and consumption. Measuring productivity and quality is also more difficult for services given their intangible nature.
Supply chain management (SCM) coordinates suppliers to deliver products on time and within budget. It aims to reduce costs, defects, and waste through cooperation between clients, contractors, designers, and subcontractors. Modern procurement encourages SCM to improve construction industry productivity. Total quality management (TQM) was developed in 1950 and has been successfully applied to manufacturing, construction, and other industries to achieve customer satisfaction through continuous improvement, teamwork, and defect prevention.
This document discusses flexibility in manufacturing operations. It defines flexibility as the ability to respond effectively to changing circumstances. The document outlines several dimensions of flexibility, including product flexibility, volume flexibility, mix flexibility, machine flexibility, labor flexibility, market flexibility, process flexibility, and expansion flexibility. It states that achieving a flexible operations system requires managing these different flexibility dimensions, as having more flexibility in some areas does not necessarily result in an overall more flexible system. Operations and marketing strategies must balance flexibility dimensions to cope with uncertainty and changes in customer demands.
If McDonald's customers move toward low volume, high variation, high variety, and high customer contact:
The operations manager will face greater challenges in planning and controlling the operation. Resources like staff, technology, and facilities may be underutilized during periods of low demand. It will be more difficult to design flexibility into the operation to handle the variety of products and services. Personnel will need to spend more time interacting with customers.
Design for Manufacturability - EVCO PlasticsEVCO Plastics
Design for manufacturability (DFM) is a team effort to thoroughly review design goals and ensure product quality, durability and cost efficiency. DFM considers how the product will be manufactured, used and identifies cost-saving opportunities upfront. EVCO Plastics follows a 5-step DFM process involving customer involvement, mold design, molding process, quality assurance and automation to improve efficiency. Through DFM analysis, EVCO was able to cut costs and incorporate new features for a client's napkin dispenser design.
This document discusses four theories and approaches to management: systems theory which views organizations as complex integrated systems; contingency approach which states different situations require different management approaches; total quality management which focuses on exceeding customer expectations through an integrated system; and business process reengineering which aims to fundamentally redesign processes to dramatically improve performance metrics like cost and speed.
Total Quality Management System in AgribusinessBasudev Sharma
This document provides class notes on quality management systems from a course at HICAST, Kathmandu, Nepal. It defines quality, dimensions of quality like performance, features, reliability, and perception. It discusses total quality management (TQM) as a continuous process to reduce errors and ensure accountability. TQM aims to improve quality through continual internal improvement and adherence to industry standards. The 8 principles of TQM are also outlined, including having a customer focus, total employee involvement, a process-centered approach, and an integrated management system.
Manufacturing involves integrating various factors from product design through disposal to produce a desired product at a competitive price. It begins during product development and lasts until recycling. New tools aid in addressing opportunities in manufacturing, while philosophies like concurrent engineering, total quality management, and group technology provide overall approaches. Concurrent engineering applies a multidirectional information approach to integrate design, material, and production concerns from the start. Total quality management fosters personal accountability and responsibility for quality across the entire organization through a holistic approach.
The document discusses supply chain management (SCM), defining it as coordinating efforts across a network of companies from suppliers to end users to integrate supply and demand. SCM involves functions like procurement, transportation, warehousing, and inventory control. It is important for companies to implement SCM strategies to improve competitiveness by getting products to customers faster through solutions like reducing working capital and accelerating cash cycles. SCM can be applied in organizations by first understanding customer needs and identifying obstacles that slow activities across the supply chain in order to improve the order-to-delivery cycle.
Presentation on types of capital budgeting decisionsKomal Mahajan
This presentation discusses the different kinds of capital budgeting decisions. Capital budgeting decisions refer to long-term investment decisions regarding capital expenditures on projects. The presentation categorizes capital budgeting decisions into three categories: 1) Based on purpose - such as expansion, replacement, diversification, modernization, research & development, and environmental projects. 2) Based on effect on profitability - such as projects increasing revenue or reducing costs. 3) Based on the decision situation - such as mutually exclusive, independent, dependent projects or situations with capital rationing. Each category is explained with one or two sentence examples.
The document discusses key concepts of quality management including definitions of quality, customers, products, and total quality management. It outlines 8 principles of total quality management focusing on customer satisfaction, leadership, employee involvement, and continual improvement. The document also describes 7 common process improvement tools used in quality management including check sheets, histograms, control charts, scatter diagrams, Ishikawa diagrams, Pareto diagrams, and run charts.
The document discusses supply chain management. It defines supply chain management as the integration of business processes from original suppliers to end users to add value for customers. A supply chain is a network of facilities that procures materials, transforms them into products, and distributes the products to customers. The essential features of supply chain management include integrated behavior across stakeholders, mutually sharing information and risks/rewards, cooperation, focusing on serving customers, integrating processes, and building long-term relationships. The objectives, components, factors influencing, and functions of supply chain management at the strategic, tactical, and operational levels are described.
Production System optimization: Case Study of a Local Textile Companyjournal ijrtem
This document summarizes a case study of a local textile company in Botswana called Glam Collections. The company manufactures a wide range of textile products in-house and supplies the local market. Researchers used lean manufacturing tools and Muther's Systematic Layout Planning technique to analyze and optimize the company's production processes and facility layout. They created current and future state value stream maps to identify waste. They also analyzed product flows, developed departmental relationships, and proposed a new facility layout to improve material flow and productivity as the company scales up operations.
Unit 1-IE6605 & PRODUCTION PLANNING AND CONTROLMohanumar S
This document discusses production planning and control. It outlines several key objectives of production planning including minimizing costs and inventory while maximizing customer service and production efficiency. The document then describes different types of production systems like continuous, job-based, and intermittent production. It also discusses important aspects of production like product design, development, marketing, functional operations, aesthetics, and profit considerations. Standardization, simplification, and break-even analysis are also covered as important strategies for production.
This document discusses production planning and control. It outlines several key objectives of production planning including minimizing costs and inventory while maximizing customer service and production efficiency. The document then describes different types of production systems like continuous, job-based, and intermittent production. It also discusses important aspects of production like product design, development, marketing, functional operations, aesthetics, and profit considerations. Standardization, simplification, and break-even analysis are also covered as important strategies for production.
Organizations exist to provide goods or services to society. Top organizations focus on core products that provide customer satisfaction rather than just physical goods. Goods and services selection involves constantly developing new products to generate substantial revenue and replace products with limited lifecycles. The product development process includes identifying customer and market needs, conducting feasibility studies, advancing the design, developing and engineering the product, evaluating and improving the product, and providing product use and support. Organizations must design operations and products in a way that achieves competitive advantage through differentiation, response to customer needs, or low cost.
This document discusses different process strategies including process focus, repetitive focus, product focus, and mass customization. Process focus involves producing a high variety of products in low volumes using general purpose equipment. Repetitive focus uses specialized equipment and assembly lines for standardized, high volume production. Product focus is for very high volumes of standardized products using continuous, specialized automation. Mass customization combines flexibility and efficiency to produce high volumes of customized products.
Process strategy involves deciding the most profitable way to produce a designed good or service. There are four process strategy directions an operations manager can take: process focus, repetitive focus, product focus, and mass customization. Process focus allows for flexibility through movement between processes for low-volume, high-variety production. Repetitive focus is a traditional assembly line that is less flexible but more structured. Product focus is high-volume, low-variety production that requires consistency. Mass customization enables rapid, low-cost production customized to individual customers, making it the most complex option. The operations manager must choose the strategy best suited to their customers and production processes.
1. The document discusses product design and process design. It explains how the two are related and must work together to efficiently produce products that meet customer needs.
2. Key factors that influence process design are discussed, including product design, demand patterns, production quantity, customer involvement, and environmental concerns. Tools for process improvement like continuous process improvement (CPI) and problem solving methods are also covered.
3. The summary emphasizes how product and process design evolve together to deliver high quality, low cost products to customers through flexible, optimized processes. Continuous improvement is important to staying competitive.
The document discusses product and service design. It covers key aspects of product and service design including objectives, phases in the design process, differences between product and service design, guidelines for successful service design, and how design impacts operations strategy. The overall goal of design is to translate customer needs into high-quality, cost-effective products and services that satisfy customers and contribute to business success. Legal and ethical considerations must also be taken into account in the design process.
This document provides an overview of product and service design. It discusses how product and service design translates customer wants and needs into requirements. It also discusses developing new products/services, quality goals, cost targets, and prototyping. Reasons for redesign include market opportunities/threats. The document also covers value analysis, objectives of design like customer satisfaction and cost, issues like lifecycles and standardization, designing for mass customization, phases of design like idea generation and feasibility analysis, and types of processes like job shop and batch processing.
This document provides an outline and overview of key concepts in operations management process strategy. It discusses four main process strategies - process focus, repetitive focus, product focus, and mass customization focus. It compares the characteristics of each strategy and provides examples. Additionally, it covers topics like process analysis and design tools, production technology, service process design, and process reengineering. The overall document provides a framework for understanding different process strategies and how they are applied.
The document discusses various topics related to product and service design. It begins by outlining different strategies companies can use for product design such as standardization, mass customization, modular design, etc. It then discusses factors that influence design like cost, quality and time-to-market. Several trends in product design are mentioned like an increased focus on customer satisfaction and reduced time-to-market. The document also discusses concepts like the product lifecycle, robust design, concurrent engineering and computer-aided design. For service design, it outlines the service delivery system and product bundle as well as challenges and guidelines for successful service design.
The document discusses various process strategies including process focus, repetitive focus, product focus, and mass customization. It describes the characteristics of each strategy and compares them in terms of factors like volume, variety, equipment used, and costs. The document also covers topics like process analysis and design tools, production technology alternatives, using technology in services, and process reengineering.
LECTURE 6 - PROCESS & CAPACITY DESIGN.pptMehrNawaz1
This document provides an overview of operations management concepts related to process and capacity design. It discusses different process strategies like process focus, repetitive focus, product focus, and mass customization. It also covers tools for process analysis, designing service processes, process reengineering, selecting equipment, designing capacity, and managing demand and capacity. The key topics covered are matching process strategies to volume and variety, analyzing and improving processes, and determining capacity requirements and managing demand versus capacity.
This document provides an overview of product and service design. It discusses the importance of design and outlines the key phases in the design process. The document notes that product and service design should be closely tied to an organization's strategy and objectives. It also discusses reasons for redesigning products or services and lists the main objectives of design as customer satisfaction and meeting customer needs. The document outlines various aspects of design such as standardization, reliability, legal and environmental considerations, and phases of the design process.
This document discusses product and service design. It covers several key aspects of design including its strategic importance, factors that influence strategy like cost and quality, and the various activities involved in design like translating customer needs into requirements. It also discusses considerations around human/cultural factors, sustainability, standardization, mass customization, and reliability among other topics. Design should be closely tied to an organization's strategy and involve functions across the business.
The document discusses operations management and strategy. It covers developing missions and strategies, achieving competitive advantage through operations by competing on differentiation, cost, or response. Ten strategic operations management decisions are outlined. Global operations strategy options are presented, including international, multinational, global, and transnational strategies. Managing issues in global operations such as strategic context, logistics, location decisions, and supply chain management are also summarized.
This document provides an overview of a management systems operations strategy course. It includes discussions on competitive priorities and operations performance objectives like quality, speed, dependability, flexibility and cost. It discusses how the meaning and importance of these objectives can vary across different industries and companies. It also covers topics like developing an operations strategy through reconciling market requirements with operations resources, capabilities and processes. Trade-offs between objectives and building competitive capabilities over time are also summarized. The instructor engages participants in exercises to analyze specific companies' market needs, resources and how to develop focused strategies.
This document discusses four competitive priorities that operations management must consider: cost, quality, time, and flexibility. It provides details on each priority, including how companies can compete based on offering low costs through automation and standardization, high quality through consistent performance and meeting specifications, quick delivery times to be first to market, and flexibility to accommodate changes in customer needs and production volumes. It also discusses how technology can provide competitive advantages but also risks if not properly implemented to support the chosen competitive priorities.
This document discusses product design and process selection. It begins by defining product design as determining the characteristics of a company's products, such as appearance, materials and performance standards. Reasons for redesign include market changes, costs and regulations. The main objectives of design are customer satisfaction and functional requirements. The product design process involves idea generation, screening, preliminary and final design. Issues in design addressed include concurrent engineering, standardization, mass customization, and environmentally friendly design. The document then defines process as activities that transform inputs into more valuable outputs. Process selection considers type of process, integration, flexibility and resources. Process types range from intermittent to continuous production.
3-Product-and-Service-Design in operation management pptxaljhuntapia
This document outlines key concepts in product and service design including translating customer needs into requirements, refining existing offerings, developing new products/services, formulating quality and cost goals, prototyping, specifying, and more. It discusses where ideas come from such as customers, suppliers, employees, research. It also covers factors like sustainability, environmental impact, reliability, robustness, customization approaches, and the phases of design and development.
This document summarizes key concepts in production and operations management related to product development and management. It discusses that organizations exist to provide goods/services to customers and focus on core products. The product life cycle includes introduction, growth, maturity, and decline phases. It's important for operations to successfully introduce new products. Other topics covered include product strategy, design, development processes, and responding to environmental changes.
The document discusses product and service design. It explains that design should be closely tied to an organization's strategy and customer needs. The main objectives of design are customer satisfaction and understand customer wants. Reasons for redesign include economic, social, technological and competitive factors. Design must consider legal, ethical and environmental issues. Quality function deployment is an approach to integrate customer feedback into the design process.
This document discusses key concepts in production and operations management related to new product development. It covers the following main points:
1. Organizations exist to provide goods/services to customers and great products are key to success. New products drive substantial revenue but also have life cycles that require constant development of new offerings.
2. The objective of product decisions is to meet market demands with a competitive advantage. The operations function must successfully introduce new products.
3. Products progress through introduction, growth, maturity, and decline phases. Operations must adapt to demands of each phase, such as modifying processes for new products or improving cost control in maturity.
4. Factors like customers, technology, regulations influence product development
Similar to Process strategy & major production decisons (20)
Ganpati Kumar Choudhary Indian Ethos PPT.pptx, The Dilemma of Green Energy Corporation
Green Energy Corporation, a leading renewable energy company, faces a dilemma: balancing profitability and sustainability. Pressure to scale rapidly has led to ethical concerns, as the company's commitment to sustainable practices is tested by the need to satisfy shareholders and maintain a competitive edge.
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
Enriching engagement with ethical review processesstrikingabalance
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
Org Design is a core skill to be mastered by management for any successful org change.
Org Topologies™ in its essence is a two-dimensional space with 16 distinctive boxes - atomic organizational archetypes. That space helps you to plot your current operating model by positioning individuals, departments, and teams on the map. This will give a profound understanding of the performance of your value-creating organizational ecosystem.
Make it or Break it - Insights for achieving Product-market fit .pdfResonate Digital
This presentation was used in talks in various startup and SMB events, focusing on achieving product-market fit by prioritizing customer needs over your solution. It stresses the importance of engaging with your target audience directly. It also provides techniques for interviewing customers, leveraging Jobs To Be Done for insights, and refining product positioning and features to drive customer adoption.
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...dsnow9802
Colby Hobson stands out as a dynamic leader in the residential construction industry. With a solid reputation built on his exceptional communication and presentation skills, Colby has proven himself to be an excellent team player, fostering a collaborative and efficient work environment.
Sethurathnam Ravi: A Legacy in Finance and LeadershipAnjana Josie
Sethurathnam Ravi, also known as S Ravi, is a distinguished Chartered Accountant and former Chairman of the Bombay Stock Exchange (BSE). As the Founder and Managing Partner of Ravi Rajan & Co. LLP, he has made significant contributions to the fields of finance, banking, and corporate governance. His extensive career includes directorships in over 45 major organizations, including LIC, BHEL, and ONGC. With a passion for financial consulting and social issues, S Ravi continues to influence the industry and inspire future leaders.
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
A presentation on mastering key management concepts across projects, products, programs, and portfolios. Whether you're an aspiring manager or looking to enhance your skills, this session will provide you with the knowledge and tools to succeed in various management roles. Learn about the distinct lifecycles, methodologies, and essential skillsets needed to thrive in today's dynamic business environment.
Public Speaking Tips to Help You Be A Strong Leader.pdfPinta Partners
In the realm of effective leadership, a multitude of skills come into play, but one stands out as both crucial and challenging: public speaking.
Public speaking transcends mere eloquence; it serves as the medium through which leaders articulate their vision, inspire action, and foster engagement. For leaders, refining public speaking skills is essential, elevating their ability to influence, persuade, and lead with resolute conviction. Here are some key tips to consider: https://joellandau.com/the-public-speaking-tips-to-help-you-be-a-stronger-leader/
Employment PracticesRegulation and Multinational CorporationsRoopaTemkar
Employment PracticesRegulation and Multinational Corporations
Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
Employment PracticesRegulation and Multinational Corporations
Process strategy & major production decisons
1. Process Strategy &
Major Process Decisions
Group Members:-
Soumya Gillela
Harshit Lokhande
Himansu Rath
Ishadora Tripathi
Karan Haval
2. Process Strategy
Process strategy is taking the designed good/service and
deciding the most profitable way to produce it.
Main Purpose:
The main purpose is to assemble the difference between
customer expectations and your actual propositions of products
and services with its cost and labour.
3. Four Major Process Strategies
Process focus
Repetitive focus
Product focus
Mass customization
4. Process Focus
Process focus is when a production capability is designed around
processes to assist low volume , high-variety production.
Process focus provides a higher degree of flexibility.
(Low volume, high variety)
Example:
Mclaren’s MSO Division(Mclaren Special
Operations).
Rolls Royce Bespoke Division.
5. Repetitive Focus
Repetitive focus is more pre-arranged , systematic and
consequently less flexible than process focus.
Repetitive focus takes a modular approach.
6.
7. Product Focus
It is focused around products, a product oriented , (high volume
low variety) process.
It is also referred to as a continuous process because it has a
continuous production run.
example:
steel, glass, chemicals, electric bulbs and pharmaceutical
products.
8.
9. Mass Customization
It deals with making changes to a product or service to satisfy a
given consumer group. The changes could be as small as a
variety of different flavours or colours or as complex as
developing a completely new product for a particular client-
base.
Mass customization combines the personalization and flexibility
of custom-made business manufacturing and takes it to another
level of mass production, which offers a lower unit cost.
10. Process Decision
Process decision must be made when:
1) A new product or service is being offered.
2) Quality must be improved.
3) Competitive priorities have changed.
4) Demand for a product or service is changing.
5) Cost or availability of materials have changed.
6) Change in technology.
11. Five common production decision considered by operations
managers are:
1) Process choice.
2) Resource flexibility.
3) Vertical integration.
4) Customer involvement.
5) Capital intensity.