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Engineering from
Concept to Consumer
How to turn an idea into an on-shelf solution
WE Conference 2015 Nashville, TN
2
Presenters
Danielle Murray
Sales Rotation Associate-Beverage Commercial Team
Georgia Tech: Chemical & Biomolecular Engineering
Ana Meneses
Engineering Rotational Associate-Paper Solutions
University of Virginia: Chemical Engineering
Michelle Banks
Packaging Engineer- Packaging Technology & Innovation
Virginia Tech: Chemistry & Food Science
3
About WestRock
We’re a leading global consumer and
corrugated packaging company focused
on customers, innovation and operational
excellence.
Consumer
Packaging
47%
Corrugated
Packaging
53%
2014
Revenue
by segment
$15 billion
Total sales
30
Countries
42,000
Employees
275
Operating and
business locations
12.3 million
Tons of paper
shipped
North America
80%
Latin America
5%
EMEA
10%
Asia-Pacific
5%
2014
Revenue
by geography
4
Our paper solutions
Paperboard
Solid Bleached Sulfate (SBS)
Coated Unbleached Kraft (CUK)
Coated Recycled Board (CRB)
Uncoated Recycled Board (URB)
Containerboard/
Kraft Paper
Virgin and recycled linerboard
Coated white top linerboard
Corrugated medium
White top linerboard
Kraft paper
Pulp
Fluff pulp
Bleached market pulp (SBSK)
Unbleached market pulp (UKP)
Recycling
All grades of recycled fiber and
non-fiber materials
Waste brokerage services
5
Our packaging solutions
Beverage Paperboard multiple packaging
Packaging machinery
Corrugated
Container
Corrugated containers to protect, ship,
store and display products
Automated packaging machinery
Folding Carton
Folding cartons
Food service packaging
Express mail envelopes
Home, Health &
Beauty
Pumps, sprayers, aerosol actuators
Dispensing closures
Adherence packaging
Merchandising
Displays
Temporary promotional and
permanent point-of-purchase displays
Partitions &
Protective Pkg.
Solid fiber partitions
Corrugated partitions
Die-cut paperboard components
6
Engineering from Concept to
Consumer: How it’s Done
7
1. Idea
Generated
2. Marketing
Evaluation
3. Define
Best Concept
(w/ FFU)
4.
Prototyping,
Pilot Trials
5. Scale-up
6. Go to
Market
Overview: Engineering from Concept to Consumer
8
Idea Generation
Consumer Insights Packaging Matters Study Customer Requests
Employee IdeasMega Trends Packaging Trends
9
Marketing Evaluation
• Marketing receives ideas
• Matrix Identifies High Promise Opportunities
• Less immediate ideas are catalogued in pipeline
• Marketing & Innovation Project Managers work
to generate a team to begin the process of
creating a solution
10
Define Best Concept
• Fit-for-Use Criteria are provided based on
inputs such as:
• Industry Standards
• Equipment Capabilities & limitations
• Budget
• Customer specifications (if customer-driven project)
• Concepts and Initial Drawings are created by
a combination of R&D and Design (Function
and Form)
• Best option selected based on:
• Success against FFU Criteria
• Reproduceability
• Technical Feasibility
11
Prototyping, Pilot Trials
• Prototypes built for best options
• Hand Made Samples
• 3D Printed Models of parts
• Prototype Molds (Injection Molding)
• Prototypes tested against Fit-For-Use
Criteria
• Share samples with
customer/consumer for feedback
• Trial with Pilot Equipment
• Pilot Plants
• Small Scale Custom Machines
• Modify design as needed
12
Scale-Up
• Identify manufacturing sites and
test product
• Some considerations are:
• Facility changes needed
• Products made in facility
• Plant Capacity
• Proximity to customer
• Trial product in plant
• Qualify new molds and/or
equipment
• Some considerations are:
• Production outputs
• Product quality
• Regulatory requirements
• Cost
13
Go to Market
• Marketing begins crafting value
proposition
• Value proposition is shared with Sales
Teams
• Negotiations with customers on
purchase criteria and pricing
• Package can be customized for the
customer, often with inspiration from our
Design team, and put on store shelves
14
Important Notes
• Sometimes, innovations don’t work out!
• At any point in the process, it’s possible for
circumstances to change, products become
less profitable, or customers change their
minds
• Bells and whistles are nice, but rarely
necessary
• Often, steps are taken back and forward
throughout the innovation cycle. The
importance is in making sure you have
the fullest amount of information on
which to make decisions.

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Engineering From Concept To Consumer: How to Turn an Idea Into an On-shelf Solution

  • 1. Engineering from Concept to Consumer How to turn an idea into an on-shelf solution WE Conference 2015 Nashville, TN
  • 2. 2 Presenters Danielle Murray Sales Rotation Associate-Beverage Commercial Team Georgia Tech: Chemical & Biomolecular Engineering Ana Meneses Engineering Rotational Associate-Paper Solutions University of Virginia: Chemical Engineering Michelle Banks Packaging Engineer- Packaging Technology & Innovation Virginia Tech: Chemistry & Food Science
  • 3. 3 About WestRock We’re a leading global consumer and corrugated packaging company focused on customers, innovation and operational excellence. Consumer Packaging 47% Corrugated Packaging 53% 2014 Revenue by segment $15 billion Total sales 30 Countries 42,000 Employees 275 Operating and business locations 12.3 million Tons of paper shipped North America 80% Latin America 5% EMEA 10% Asia-Pacific 5% 2014 Revenue by geography
  • 4. 4 Our paper solutions Paperboard Solid Bleached Sulfate (SBS) Coated Unbleached Kraft (CUK) Coated Recycled Board (CRB) Uncoated Recycled Board (URB) Containerboard/ Kraft Paper Virgin and recycled linerboard Coated white top linerboard Corrugated medium White top linerboard Kraft paper Pulp Fluff pulp Bleached market pulp (SBSK) Unbleached market pulp (UKP) Recycling All grades of recycled fiber and non-fiber materials Waste brokerage services
  • 5. 5 Our packaging solutions Beverage Paperboard multiple packaging Packaging machinery Corrugated Container Corrugated containers to protect, ship, store and display products Automated packaging machinery Folding Carton Folding cartons Food service packaging Express mail envelopes Home, Health & Beauty Pumps, sprayers, aerosol actuators Dispensing closures Adherence packaging Merchandising Displays Temporary promotional and permanent point-of-purchase displays Partitions & Protective Pkg. Solid fiber partitions Corrugated partitions Die-cut paperboard components
  • 6. 6 Engineering from Concept to Consumer: How it’s Done
  • 7. 7 1. Idea Generated 2. Marketing Evaluation 3. Define Best Concept (w/ FFU) 4. Prototyping, Pilot Trials 5. Scale-up 6. Go to Market Overview: Engineering from Concept to Consumer
  • 8. 8 Idea Generation Consumer Insights Packaging Matters Study Customer Requests Employee IdeasMega Trends Packaging Trends
  • 9. 9 Marketing Evaluation • Marketing receives ideas • Matrix Identifies High Promise Opportunities • Less immediate ideas are catalogued in pipeline • Marketing & Innovation Project Managers work to generate a team to begin the process of creating a solution
  • 10. 10 Define Best Concept • Fit-for-Use Criteria are provided based on inputs such as: • Industry Standards • Equipment Capabilities & limitations • Budget • Customer specifications (if customer-driven project) • Concepts and Initial Drawings are created by a combination of R&D and Design (Function and Form) • Best option selected based on: • Success against FFU Criteria • Reproduceability • Technical Feasibility
  • 11. 11 Prototyping, Pilot Trials • Prototypes built for best options • Hand Made Samples • 3D Printed Models of parts • Prototype Molds (Injection Molding) • Prototypes tested against Fit-For-Use Criteria • Share samples with customer/consumer for feedback • Trial with Pilot Equipment • Pilot Plants • Small Scale Custom Machines • Modify design as needed
  • 12. 12 Scale-Up • Identify manufacturing sites and test product • Some considerations are: • Facility changes needed • Products made in facility • Plant Capacity • Proximity to customer • Trial product in plant • Qualify new molds and/or equipment • Some considerations are: • Production outputs • Product quality • Regulatory requirements • Cost
  • 13. 13 Go to Market • Marketing begins crafting value proposition • Value proposition is shared with Sales Teams • Negotiations with customers on purchase criteria and pricing • Package can be customized for the customer, often with inspiration from our Design team, and put on store shelves
  • 14. 14 Important Notes • Sometimes, innovations don’t work out! • At any point in the process, it’s possible for circumstances to change, products become less profitable, or customers change their minds • Bells and whistles are nice, but rarely necessary • Often, steps are taken back and forward throughout the innovation cycle. The importance is in making sure you have the fullest amount of information on which to make decisions.