1. Process management refers to aligning processes with an organization's strategic goals and managing processes effectively. 2. A business process is a standardized way to convert inputs into a desired output that delivers value to customers, involving interrelated tasks across functions. 3. Business process management focuses on improving performance by managing and optimizing business processes through continuous modeling, analysis, and improvement.

1. PROCESS MANAGEMENT
Presented By
Md. Mazharul Islam, CSCA
Process Management (Business),
RMD, BRAC Bank Limited

2. WHAT SHOULD HE DO???
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

3. Process refers to a set of activities that produce a specific service
or product for customers.
Sequence of interdependent and linked procedures which, at every
stage, consume one or more resources (employee time, energy,
machines, money) to convert inputs (data, material, parts, etc.)
into outputs. These outputs then serve as inputs for the next stage
until a known goal or end result is reached.
PROCESS
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

4. PROCESS MANAGEMENT
Process Management refers to aligning processes with an
organization’s strategic goals, designing and implementing
process architectures, establishing process measurement
systems that align with organizational goals, and educating
and organizing managers so that they will manage processes
effectively.
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

5. PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015
TYPES PROCESS
Process
Management
Process
Primary/Core
Process
Business
Process
Support
Process

6. TYPES PROCESS MANAGEMENT
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015
Management
Process
Business
Process
Support
Process
• Used to measure, monitor and control business activities
• Ensure that a Core process meets operational, financial,
regulatory and legal goals
• Do not directly add value
• Ensures effectiveness and efficiency.
• End-to-end, cross functional processes.
• Directly deliver value
• Represent the essential activities towards Business
goals
• Manage Resources required for Business process
• Do not directly deliver value
• Associated with Support & functional areas
• Include IT management, facilities or capacity
management and HRM

7. BUSINESS PROCESS
Business Process is a standardized way to convert a set of input
into a desired output that a customer will find value.
It’s composed of a collection of interrelated tasks or activities
which solve a particular issue.
End-to-end work which delivers value to customers end-to-end
involves crossing any functional boundaries.
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

8. BUSINESS PROCESS MANAGEMENT
Business process management (BPM) is a field in operations
management that focuses on improving corporate performance by
managing and optimizing a company's business processes.
BPM sees processes as important assets of an organization that
must be understood, managed, and developed to announce value-
added products and services to clients or customers.
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

9. BPM CORE CONCEPT
Management
Discipline
Address End to
End Work
Continuous &
Ongoing
Modeling,
Analysis,
Design and
Measurement
Organizational
Commitment
Technology
Enabled
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

10. BPM LIFE CYCLE
Process
Planning &
Strategy
Analysis of
Business
Process
Design and
Modeling of
Business
Process
Implementation
Monitoring &
Controlling
Process
Refinement
Organization,
Process Definition,
Responsibility,
Sponsorship,
Measures,
Awareness,
Alignment,
IT,
Methodology,
Culture & Strategy
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

11. Roles & Jobs
Facilities
Business
Processes
Business
Performance
Knowledge
Knowledge
PROCESS MANAGEMENT HEXAGON
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

12. PROCESS MANAGEMENT KNOWLEDGE
Knowledge in business guides humans in making judgments,
formulating decisions, and doing work. Knowledge in this sense
provides context. It tells us who, what, when, where, why, and how to
be most effective.
A. Tacit knowledge exists within a human being. It is embodied.
B. Explicit knowledge has been articulated in an artifact of some
type, rather than existing solely within a human being. It is
embedded.
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

13. KNOWLEDGE MANAGEMENT
Knowledge management (KM) is the set of professional practices
that improves an organization’s human resources capabilities and
enhances the organization’s ability to share what employees know.
KM is a set of processes that delivers capability to others in order to
meet the organization’s objectives.
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

14. KM LIFE CYCLE
Create
Store
Find
Acquire
Use
Learn
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

15. PROCESS FLOW
Supplier
Process
Customer
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

16. PILLARS OF PROCESS MANAGEMENT
Process
People
Technology
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

17. PRINCIPLES OF PROCESS MANAGEMENT
The 10 principles-
1. Business change must be performance driven.
2. Business change must be stakeholder based.
3. Business change decisions must be traceable to the stakeholder
criteria.
4. The business must be segmented along business process lines to
synchronize change.
5. Business processes must be managed holistically.
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

18. PRINCIPLES OF PROCESS MANAGEMENT
6. Process renewal initiatives must inspire shared insight.
7. Process renewal initiatives must be conducted from the outside in.
8. Process renewal initiatives must be conducted in an iterative, time-
boxed approach.
9. Business change is all about people.
10. Business change is a journey, not a destination.
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

19. FACTORS OF SUCCESSFUL PROCESS MANAGEMENT
Business Strategy
Define Organization-Wide Business Process Value Chain
Executive Sponsorship/ Governance and Institutionalize Practices
Standardize Business Processes
Measure Process Chain Performance
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

20. FORMATS OF PROCESS
Maps
• Precise and Descriptive
• Cross Functional Relationships and other elements such as performers (actors), events, results
• Comprehensive view of all of the major components
Diagrams
• Basic Workflow of Process
• Depicts Major Elements and Omits Minor Details
Models
• Representations of an existing or proposed business process
• End to End Process
• Using tools that provide simulation and reporting capability to
analyze and understand the process
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

21. MAP
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015

22. DIAGRAM
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015C

23. FOUR TECHNOLOGY PILLARS FOR NEXT BPM
Cloud
Big data and
Analytics
Mobility
Social
Business.
PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015C

24. PREPARED BY MD. MAZHARUL ISLAM, CSCA! 2015