Hannah Burke is seeking a full-time customer service position. She has 2 years of experience as a shift manager at Ruler Foods, where her duties included opening/closing the store, balancing tills, filling departments, and responding to customer inquiries. Previously, she worked for 2 years at Ponderosa Steak House as a prep cook and dishwasher, where she prepared foods, maintained temperatures, and ran the dish room. She has strong communication skills, a positive attitude, and is able to multi-task and problem solve.

1. Hannah Burke
2522 East Kelly Branch Road
Bloomfield, IN 47424
317-694-7030
Hannah_burke1994@yahoo.com
Objective
To find full-time employment in customer service industry. I have excellent
communication skills and I am very eager to expand my experience.
I have worked and been cross-trained in kitchen duties including food preparation, and
dish room. I am a team player that is focused, and successful at multi-tasking and
delivering prompt and friendly service. Also, I maintain positive attitude and sense of
humor during peak hours.
Complaint resolution
listen attentively, solve problems
 Respond to telephone inquiries, providing quality service to customers and
associates inquiring about the availability of products
 Listen attentively to caller needs to ensure a positive customer experience.
Quality control
Management Responsibilities: Opening and closing store – setting up register,
accounting of monies/deposits. Balancing registers. Took inventory.
Staying on top of safety regulations.
Employment History
Ruler Foods, 360 East Main St, Bloomfield, IN 47424 (812) 384-3220
From July 2015 to current
Anthony Sunderhaus, Store Manager
Duties: Shift Manager
 Opening Store, balancing tills, computer work
 Closing Store, removing tills, setting alarm
 Able to take phone calls for product availability, safety precautions
 Able to do returns, exchanges on products
 Ability to Override cash register mistakes, cancel an transaction, and suspended
an transaction
 Fill departments
-Meat case, full, clean, and rotation in check
-Bread, filled and rotation in check
-Milk, organized, full and no more than three dates on shelves, and rotation

2. -Dairy, filled eggs and blue crates filled with dairy products; cottage cheese, sour
creams, and dips.
Ponderosa Steak House, 1582 N State Street, Greenfield, IN 46140 (317) 462-7055
From May 2012 to June 2014
Toby Cox, General Manager
Duties: Kitchen – Prep Cook and Dish
 Handling foods, maintaining temperature, keep areas clean
 Dicing, chopping, cutting,following recipes
 Cooking pastas, pork, hamburgers,breaded chicken, clam chowder, chili,
 Preparingcoldsaladsincluding:chicken,potato,cole-slaw,broccoli,cucumber/tomato,
pea, and kidney bean
 Maintaining hot bars, including: meats,vegetables, soups, breads, pastas, etc.
 Maintaining cold bar, including: vegetables, salads, dressings, fruits,deserts, etc.
 Running dish room, sanitizing and machinery
 Answered telephone calls and provided information regarding menus, service
hours, etc.
 Janitorial - mopping, sweeping floors, cleaning bathrooms, sanitizing counters
and buffet areas
Education
2009 to 2013 Greenfield-Central High School , Greenfield, IN
 High School Diploma
I am willing to learn and am a hard worker. Ican lift up to 40 pounds, work a flexible schedule.
I am relocating from Bloomfield to Indianapolis, Iwould like the opportunity to work hard for
you.
References:
Jason Watson, Assistant Store Manager, RulerFoods, (317)910-0023
JR Carter, Store Manager of JayC (partner store), (812) 881-6713
Mike Plain – Ponderosa, Manager. phone: 317-462-7055