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72"5'=(G'*4$-(

     PART I
  Awareness &              :<%"'-'**(                      S-G'"*3%-G4-$(
  Understanding


                                        !"#$%"%&'()*"+$,%

       FA(I'44'            -".(/0+%                               1/02&".(/0+%
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                       -cP@(
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        G4G(=#2(D2=(>"#&W(


                               Social Enterprises from Singapore            Examples of
                                                                           Products and
                 Name of SEs                                  n    %
                                                                              Services
                                                                         Greeting cards,
                 Mouth & Foot Painting Artists                10   48%   painting and
                                                                         handicraft
                 Singapore Corporation of Rehabilitative                 Food catering and
                                                              4    19%
                 Enterprises (SCORE)                                     handicraft
                 Breakthrough Café                            3    14%   CD and books
                 The Helping Hands                            3    14%   Home movers
                 Eighteen Chefs                               2    10%   Food
                 Bizlink                                      1     5%   Greeting cards
                                                                         Removal / Disposal
                 The Hiding Place                             1    5%
                                                                         service
                 -c(?A(
                                                                                          A@(
(
        7%34*>%134#-(8'5'8(#>(12*3#&'"*(

:"'(=#2(*%34*>4'G(<43F(
=#2"(92"1F%*'*(>"#&(
 7#14%8(/-3'"9"4*'*W(
                             MAN(




             XN(                               _N(               ?N(               @N(
        a'"=(7%34*>4'G     7%34*>4'G     T'43F'"(7%34*>4'G   64**%34*>4'G    a'"=(64**%34*>4'G
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      T#3'd(I'*9#-G'-3*(<'"'(3F#*'(<F#(&%G'(92"1F%*'*(>"#&(3F'(7/*(D'>#"'(
(
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       VF=(<#28G(=#2(10-'M6D'
     >"#&(%-=(7#14%8(/-3'"9"4*'*(
     <43F4-(3F'(-'03(*40(&#-3F*W(




                                    -c_P_(

 -c_P_(
,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W((
              Importance Ratings Of Factors That Might Shape People's Decision To Purchase
             H'=(D2=4-$(>%13#"*(
                              Top 2 Box Scores - Very Important, Important

                                                                                          72%
                                   Social Cause
                                                          22%
 907+/:'C/6,)'4*(3F'(                                                             57%
                                         Quality
&%4-("'%*#-(<F=(3F'(                                                                              89%
  92D841(D2=*(>"#&(                                                               55%
 7#14%8(/-3'"9"4*'*e(                      Price
                                                                                                 86%

                         Need for the Product Or                         47%
                                Service                                                         83%
                                                                      42%
                                    Accessibility
                                                                                          72%
                                                                 36%
                                   Service level
                                                                                          73%
                                                          21%
                             Packaging / Design
                                                                            48%
                                                    14%
                                          Brand
                                                                      41%

                        ]%*'(c(?.@@@(                           SEs    Regular Business

                                      Base = 2000                                                       AX(
,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W(
      VF=(4*(3F'(92D841(D2=4-$(>"#&(7/*W(
                                 B#-3"4D23'(D%1R(3#(3F'(*#14'3=                     Q@N(

               ]'84'5'(4-(3F'(*#14%8(1%2*'(#>(%(*#14%8('-3'"9"4*'                  fAN(

 VF=(G#(=#2(D2=(                             `3(&''3*(&=(-''G*               _QN(
        >"#&((                         +F'(9"41'(4*(1#&9'34345'              __N(
7#14%8(/-3'"9"4*'*W(
                          +F'(g2%843=(#>(3F'(9"#G213(#"(*'"541'             _?N(

                                                     +F'(*'"541'           XUN(
                `(9"'>'"(43(3#($454-$(G#-%34#-*(3#(*299#"3(*#14%8
                                       1%2*'*
                                                                           XUN(

                                                `3(4*('%*=(3#(>4-G         XfN(

                                       +F'(9%1R%$4-$(#"(G'*4$-             X_N(

                                                      +F'(D"%-G      ?AN(

                                                          Z3F'"*     XN(
                           ]%*'(c(?.@@@(

                                                                                           14
,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W((
          ,2$'(9#3'-34%8(&%"R'3(
 +F'"'(4*(%(F2$'(9#3'-34%8(&%"R'3(>#"(
  7#14%8(/-3'"9"4*'*K(VF48'(3F'"'(%"'(Made Purchases From SEs Before
                                % Who
   ??N(D2='"*.(3F'"'(%"'($$Q'.)/5D'
    M6D).,'>/+-+1*'-0'M)')1*/*)5e(
                                                                       Non- Buyers, 23%




              Ready Buyers, 55%
                                                                               Buyers, 22%



                                  n = 2000




                                                                                             15
,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W(
!"#>48'(#>(]2='"*.(I'%G=(]2='"*(%-G(T#-O]2='"*(
Profiles           Aware of SEs            Buyers           Ready Buyers          Non-Buyers


Age Group
                                                                                   65 and above


                     Professional          Students             Students
Occupation                                                                         Businessman
                    Businessman          Homemakers           Homemakers

                                                                                  Condo / Private
               HDB 5 room & Executive    HDB 5-room &
Housing                                                                               Apts
                                           Executive        HDB 1 to 3 room
Type           Condominiums & Private
                                                                                Landed Properties
                       Apts

Educational University Degree and Post
                                                                     -                   -
Level                Graduate          NTC1 / NTC2 / ITC

Gender                    -                 Female                   -                   -


                                                      -c(?fA(>#"(%<%"'-'**(#>(7/(
                                                      D%*'c(?@@@(>#"(3F'(G4>>'"'-3(1#-*2&'"($"#29*((
,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W(
      !"414-$(=#2"(7/(9"#G213*(%-G(*'"541'*(
                            Z5'"(Q@N(#>(3F'("'*9#-G'-3*(<'"'(
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                             %132%8(9"41'(>#"(7/(9"#G213*(%-G(
                                          *'"541'*e(


   Products /     Notebook ($5) for   Teddy Bear ($10)      Home Moving
    Services          yourself            as a gift         Service ($500)

    Less than
                        17%                  23%                   29%
   actual price


   Same Price           52%                  50%                   54%
                  83%                 76%                 71%

    More than
                        31%                  26%                   17%
   actual price

                                                             D%*'c(?@@@(
                                                                             AQ(
,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W((
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   &#"'(3F%-(jP 3'-G(3#(D'd       &#"'(3F%-(jA@ 3'-G(3#(D'd      F#&'(&#54-$(*'"541' >"#&(%(
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    /G21%34#-%8(;'5'8d(S-45'"*43=(      /G21%34#-%8(8'5'8d(S-45'"*43=(        /G21%34#-%8(;'5'8d(S-45'"*43=(
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                                       !"#>'**4#-%8(h(+'1F-414%-(

    ,#2*4-$(+=9'd(,6](P("##&(h(         ,#2*4-$(+=9'd(,6](PO"##&(h(           ,#2*4-$(+=9'd(,6](P("##&(h(
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   !"45%3'(:93*                        !"45%3'(:93* i(;%-G'G(!"#9'"34'*(
                                       []2-$%8#<i7'&4O6i+'""%1'

     !'"*#-%8()#-3F8=(`-1#&'d(jP@@@(     !'"*#-%8()#-3F8=(`-1#&'d(j?@@@(
   O jQMMM                             O j_MMM(i(jP@@@(O jQMMM
                                                                                                               AU(
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           64*3"4D234#-(1F%--'8*(

I'3%48(4*(3F'(&#*3(   Sources of             Buyers         Ready Buyers    Non- Buyers
9"'>'""'G(1F%--'8(    Purchases
   <F48'(D2='"*(                    Actual      Preferred     Preferred      Preferred
  12""'-38=(D2=*(
  3F"#2$F(G4"'13(       Direct       1st              2nd        3rd             3rd
                        Sales        (83%)        (24%)         (14%)           (9%)
  *%8'*(%-G(>8'%(
      &%"R'3(         Flea Market    2nd              4th        4th             3rd
                       / Bazaars     (8%)         (11%)         (10%)           (9%)


                        Retail        3rd             1st        1st             1st
                        Outlets      (5%)         (47%)         (58%)           (68%)

                       Internet
                       (Online       4th              3rd        2nd            2nd
                                     (3%)         (15%)         (16%)           (12%)
                       Stores)


                                                                  ]%*'([!"'>'""'G(c(?@@@(
                                                                  ]%*'([:132%8(c(__X(

                                                                                             AM(
,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W(
        B#&&2-41%34#-(1F%--'8*(
                       Sources of Information on SEs
 K.0/57/,-'
&)5+/'4*(R'=(      ]"#%G1%*3()'G4%
                                                                                      QfN(
                                                                 _?N(
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                 K/,)'RF.)B)..)5S'T'!333'
                 K/,)'RA7-6/:S'T'!$8'
                 T#3'd(!'"1'-3%$'*(&%=('01''G(A@@N(%*(3F4*(g2'*34#-*(%88#<*(
                 &283498'("'*9#-*'*(
,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W(
]"#%G1%*3(&'G4%("'%1F'*(#23(3#(?P( (fP(='%"*(#8G(
 A7-6/:'*#2"1'(#>(`->#"&%34#-(%-G(&'G4%("'%1F((
                   15 24            25 34             35 44             45 54            55 64             65 years
                   years old        years old         years old         years old        years old         old and
                                                                                                           above

  Broadcast             2nd               1st               1st              1st               1st                 1st
  Media                 (21%)            (36%)             (56%)             (56%)            (55%)                (56%)



  Print                 3rd               3rd              2nd               2nd               2nd                 1st
  Media                 (17%)            (31%)             (48%)             (40%)            (30%)                (56%)




  Internet              3rd               5th               5th              5th               5th                 4th
                        (17%)             (8%)              (3%)             (0%)              (5%)                (0%)



  Word of               1st               2nd               3rd              3rd               3rd                 3rd
  Mouth                 (23%)            (35%)             (21%)             (16%)            (15%)                (11%)



  Direct                5th               4th               4th              4th               4th                 4th
  Marketing             (2%)             (24%)              (8%)             (4%)             (10%)                (0%)


  Note: The percentages reflect the proportion of each age group that uses the particular source of information.

                                                                                                                           21
,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W(
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  F.)B)..)5(*#2"1'(#>(4->#"&%34#-(%-G(&'G4%("'%1F(
                    15 24            25 34             35 44             45 54             55 64            65 years
                    years old        years old         years old         years old         years old        old and
                                                                                                            above

   Broadcast             2nd               2nd               1st               1st              1st               1st
   Media                 (72%)            (68%)             (76%)             (79%)             (83%)            (82%)



   Print                 3rd               3rd               2nd              2nd               2nd               2nd
   Media                 (59%)            (59%)             (75%)             (69%)             (73%)            (55%)




   Internet              1st               1st               3rd               4th              5th               6th
                         (82%)            (80%)             (60%)             (30%)             (19%)             (5%)



   Word of               4th               4th               4th              3rd               3rd               3rd
   Mouth                 (49%)            (48%)             (47%)             (46%)             (51%)            (52%)



   Direct                6th               6th               5th              2nd               4th               4th
   Marketing             (21%)            (22%)             (15%)             (29%)             (25%)            (38%)



   One-stop              5th               5th               6th               6th              6th               5th
   Directory             (24%)            (25%)             (14%)             (17%)             (9%)             (20%)

                                                                                                                         22
   Note: The percentages reflect the proportion of each age group that preferred the particular source of information.
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                                                              25
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                                                 26
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                                                      27
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                                          Corporate can do more to
                                          support the SE sector
                                          e.g.

                                          - Organise regular lobby sale

                                          - Procure your gifts from SEs

                                          - Engage SEs for food catering,
                                          organising of D&D, collateral
                                          printing , office/home moving

                                          - Promote staff wellness and
                                          benefits through exercises,
                                          massages, beauty spa services
                                                                            28
(
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       7/6B(#>>'"*(D"#%G(D%*'G(M6,+1),,'701,6:-/-+01'-0'
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            *3"'-$3F'-(
                       G'5'8#9&'-3(*R488*((




                                                                 29
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Presentation slides for survey results of social enterprises

  • 3. 72"5'=(#DE'1345'*( :<%"'-'**(#>(7/*(4-(74-$%9#"'( ( !#3'-34%8(92"1F%*4-$(D'F%54#2"(#>(3F'(92D841(3#<%"G*(3F'($##G*(%-G( *'"541'*(9"#54G'G(D=(3F'(7/*(4-(74-$%9#"'( ( H'=(&#345%34-$(>%13#"*(3F%3(&4$F3(9"#&93(%(92"1F%*'(4-(3F'*'(7/*(
  • 4. I'*'%"1F(&'3F#G#8#$=( 72"5'=(<%*(1#-G213'G(>"#&(J'D"2%"=(3#()%"1F(?@A@K( ( ?@@@( "'*9#-G'-3*( <43F( %( &%"$4-( #>( '""#"( #>( L?KMN( %3( MMN( 1#->4G'-1'( 8'5'8K( ( /%1F(>%1'O3#O>%1'(4-3'"54'<(8%*3'G(%"#2-G(AP(&4-23'*(#-(%5'"%$'K( ( 74-$%9#"'%-*(%-G(74-$%9#"'(!'"&%-'-3(I'*4G'-3*(%$'G(AP(%-G(%D#5'K( ( +F'( *%&98'*( <'"'( G"%<-( >"#&( G4>>'"'-3( $'#$"%9F41%8( %"'%*K( +F'=( <#28G( "'>8'13(74-$%9#"'(9#928%34#-(D=(G<'884-$(3=9'.(%$'.("%1'(%-G($'-G'"K( ( (
  • 5. 72"5'=(G'*4$-( PART I Awareness & :<%"'-'**( S-G'"*3%-G4-$( Understanding !"#$%"%&'()*"+$,% FA(I'44' -".(/0+% 1/02&".(/0+% !"#04'*(3#(F#<( G4>>'"'-3(*'$&'-3*( 3455%6'7%40%0$8.%9%:/0.*+,% #>(3F'(&%"R'3(%"'( 1/23"-' <4884-$(3#(*299#"3( >$+% 1/<%=*7,% 7/*(( -'()*"+$% 43)52'1/23"-' 6,%7'1/23"-' ;8&$(4$0)$,% !"#$#%&'()*+,"-'(,"'./"*0)-#%&,% Q(
  • 6. ( VF%3(G#'*(3F'(92D841(R-#<(%D#23(7/W( AXN(*%4G(='*( 6#(=#2(R-#<(<F%3(( 7#14%8(/-3'"9"4*'(4*W(( :<%"'.("'1%88( 1#""'138=(?N( :<%"'.(1%--#3( "'1%88.(A@N( :<%"'.("'1%88( <"#-$8=.(AN( T#3(:<%"'.(UQN(
  • 7. ( +#9(#>(3F'(&4-G("'1%88( B%-(=#2(-%&'(%-=( 7#14%8(/-3'"9"4*'*W( I0%'0B'-<)'P+15'()7/::'' C/-)*0.+),'' 1'' (Y'88#<(I4DD#-(!"#E'13( T!Z( AX( (74-$%9#"'(B#"9#"%34#-(#>( (I'F%D4843%345'(/-3'"9"4*'*([7BZI/( 7/( AA( (]"'%R3F"#2$F(B%>^( 7/( P( (/4$F3''-(BF'>*( 7/( _( ()`T67(+F"4>3(7F#9( 7/( _( ()#23F(%-G(J##3(!%4-34-$(:"34*3*( 7/( X( (T%34#-%8(H4G-'=(J#2-G%34#-( aVZ( X( (7!I`Tb(74-$%9#"'(( 73%3(]#%"G( X( (B82D(I%4-D#<( aVZ( ?( (,%-G41%9*(V'8>%"'(:**#14%34#-( 7/( ?( T!ZO(-#-(9"#>43(#"$%-4*%34#-( -cP@( M(
  • 8. ( !"#G213*(%-G(*'"541'*(12""'-38=(92"1F%*'G(>"#&(7/*( VF%3(G4G(=#2(D2=(%-G( <F41F(7#14%8(/-3'"9"4*'( G4G(=#2(D2=(>"#&W( Social Enterprises from Singapore Examples of Products and Name of SEs n % Services Greeting cards, Mouth & Foot Painting Artists 10 48% painting and handicraft Singapore Corporation of Rehabilitative Food catering and 4 19% Enterprises (SCORE) handicraft Breakthrough Café 3 14% CD and books The Helping Hands 3 14% Home movers Eighteen Chefs 2 10% Food Bizlink 1 5% Greeting cards Removal / Disposal The Hiding Place 1 5% service -c(?A( A@(
  • 9. ( 7%34*>%134#-(8'5'8(#>(12*3#&'"*( :"'(=#2(*%34*>4'G(<43F( =#2"(92"1F%*'*(>"#&( 7#14%8(/-3'"9"4*'*W( MAN( XN( _N( ?N( @N( a'"=(7%34*>4'G 7%34*>4'G T'43F'"(7%34*>4'G 64**%34*>4'G a'"=(64**%34*>4'G T#"(64**%34*>4'G -(c(__X( T#3'd(I'*9#-G'-3*(<'"'(3F#*'(<F#(&%G'(92"1F%*'*(>"#&(3F'(7/*(D'>#"'(
  • 10. ( VF=(4*(3F'(92D841(-#3(D2=4-$(>"#&(7/*W( VF=(<#28G(=#2(10-'M6D' >"#&(%-=(7#14%8(/-3'"9"4*'*( <43F4-(3F'(-'03(*40(&#-3F*W( -c_P_( -c_P_(
  • 11. ,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W(( Importance Ratings Of Factors That Might Shape People's Decision To Purchase H'=(D2=4-$(>%13#"*( Top 2 Box Scores - Very Important, Important 72% Social Cause 22% 907+/:'C/6,)'4*(3F'( 57% Quality &%4-("'%*#-(<F=(3F'( 89% 92D841(D2=*(>"#&( 55% 7#14%8(/-3'"9"4*'*e( Price 86% Need for the Product Or 47% Service 83% 42% Accessibility 72% 36% Service level 73% 21% Packaging / Design 48% 14% Brand 41% ]%*'(c(?.@@@( SEs Regular Business Base = 2000 AX(
  • 12. ,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W( VF=(4*(3F'(92D841(D2=4-$(>"#&(7/*W( B#-3"4D23'(D%1R(3#(3F'(*#14'3= Q@N( ]'84'5'(4-(3F'(*#14%8(1%2*'(#>(%(*#14%8('-3'"9"4*' fAN( VF=(G#(=#2(D2=( `3(&''3*(&=(-''G* _QN( >"#&(( +F'(9"41'(4*(1#&9'34345' __N( 7#14%8(/-3'"9"4*'*W( +F'(g2%843=(#>(3F'(9"#G213(#"(*'"541' _?N( +F'(*'"541' XUN( `(9"'>'"(43(3#($454-$(G#-%34#-*(3#(*299#"3(*#14%8 1%2*'* XUN( `3(4*('%*=(3#(>4-G XfN( +F'(9%1R%$4-$(#"(G'*4$- X_N( +F'(D"%-G ?AN( Z3F'"* XN( ]%*'(c(?.@@@( 14
  • 13. ,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W(( ,2$'(9#3'-34%8(&%"R'3( +F'"'(4*(%(F2$'(9#3'-34%8(&%"R'3(>#"( 7#14%8(/-3'"9"4*'*K(VF48'(3F'"'(%"'(Made Purchases From SEs Before % Who ??N(D2='"*.(3F'"'(%"'($$Q'.)/5D' M6D).,'>/+-+1*'-0'M)')1*/*)5e( Non- Buyers, 23% Ready Buyers, 55% Buyers, 22% n = 2000 15
  • 14. ,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W( !"#>48'(#>(]2='"*.(I'%G=(]2='"*(%-G(T#-O]2='"*( Profiles Aware of SEs Buyers Ready Buyers Non-Buyers Age Group 65 and above Professional Students Students Occupation Businessman Businessman Homemakers Homemakers Condo / Private HDB 5 room & Executive HDB 5-room & Housing Apts Executive HDB 1 to 3 room Type Condominiums & Private Landed Properties Apts Educational University Degree and Post - - Level Graduate NTC1 / NTC2 / ITC Gender - Female - - -c(?fA(>#"(%<%"'-'**(#>(7/( D%*'c(?@@@(>#"(3F'(G4>>'"'-3(1#-*2&'"($"#29*((
  • 15. ,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W( !"414-$(=#2"(7/(9"#G213*(%-G(*'"541'*( Z5'"(Q@N(#>(3F'("'*9#-G'-3*(<'"'( <4884-$(3#(9%=(3F'(*%&'(#"(&#"'(3F%-( %132%8(9"41'(>#"(7/(9"#G213*(%-G( *'"541'*e( Products / Notebook ($5) for Teddy Bear ($10) Home Moving Services yourself as a gift Service ($500) Less than 17% 23% 29% actual price Same Price 52% 50% 54% 83% 76% 71% More than 31% 26% 17% actual price D%*'c(?@@@( AQ(
  • 16. ,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W(( !"#>48'(#>("'*9#-G'-3*(<F#(<#28G(9%=(9"'&42&(9"41'(( +F#*'(<F#(<'"'(<4884-$(3#(D2=( +F#*'(<F#(<'"'(<4884-$(3#(D2=( +F#*'(<F#(<'"'(<4884-$(3#(9%=( 3F'(-#3'D##R >#"(*%&'(#"( 3F'(+'GG=(]'%" >#"(*%&'(#"( *%&'(#"(&#"'(3F%-(jP@@ >#"( &#"'(3F%-(jP 3'-G(3#(D'd &#"'(3F%-(jA@ 3'-G(3#(D'd F#&'(&#54-$(*'"541' >"#&(%( *#14%8('-3'"9"4*'(3'-G(3#(D'd :$'(b"#29d(_P(3#(P_(='%"*(#8G :$'(b"#29d(_P(3#(P_(='%"*(#8G :$'(b"#29d(XP(3#(__(='%"*(#8G /G21%34#-%8(;'5'8d(S-45'"*43=( /G21%34#-%8(8'5'8d(S-45'"*43=( /G21%34#-%8(;'5'8d(S-45'"*43=( 6'$"''(%-G(!#*3Ob"%G2%3' 6'$"''(%-G(!#*3Ob"%G2%3' 6'$"''(%-G(!#*3Ob"%G2%3' Z1129%34#-d(7'-4#"(Z>>414%8(h( Z1129%34#-d(7'-4#"(Z>>414%8(h( )%-%$'"(i(!"#>'**4#-%8 )%-%$'"(i(!"#>'**4#-%8(i(:**#14%3'( !"#>'**4#-%8(h(+'1F-414%-( ,#2*4-$(+=9'd(,6](P("##&(h( ,#2*4-$(+=9'd(,6](PO"##&(h( ,#2*4-$(+=9'd(,6](P("##&(h( /0'12345'(i(B#-G#&4-42&*(h( /0'12345'(i(B#-G#&4-42&*(h( /0'12345' !"45%3'(:93* !"45%3'(:93* i(;%-G'G(!"#9'"34'*( []2-$%8#<i7'&4O6i+'""%1' !'"*#-%8()#-3F8=(`-1#&'d(jP@@@( !'"*#-%8()#-3F8=(`-1#&'d(j?@@@( O jQMMM O j_MMM(i(jP@@@(O jQMMM AU(
  • 17. ,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W( 64*3"4D234#-(1F%--'8*( I'3%48(4*(3F'(&#*3( Sources of Buyers Ready Buyers Non- Buyers 9"'>'""'G(1F%--'8( Purchases <F48'(D2='"*( Actual Preferred Preferred Preferred 12""'-38=(D2=*( 3F"#2$F(G4"'13( Direct 1st 2nd 3rd 3rd Sales (83%) (24%) (14%) (9%) *%8'*(%-G(>8'%( &%"R'3( Flea Market 2nd 4th 4th 3rd / Bazaars (8%) (11%) (10%) (9%) Retail 3rd 1st 1st 1st Outlets (5%) (47%) (58%) (68%) Internet (Online 4th 3rd 2nd 2nd (3%) (15%) (16%) (12%) Stores) ]%*'([!"'>'""'G(c(?@@@( ]%*'([:132%8(c(__X( AM(
  • 18. ,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W( B#&&2-41%34#-(1F%--'8*( Sources of Information on SEs K.0/57/,-' &)5+/'4*(R'=( ]"#%G1%*3()'G4% QfN( _?N( >#88#<'G(D=( %.+1-'&)5+/'( ffN( !"4-3()'G4% X_N( %-G(+1-).1)-(( P?N( `-3'"-'3 QN( _UN( V#"G(#>()#23F ?PN( ?XN( 64"'13()%"R'34-$ A?N( AMN( Z-'O*3#9(64"'13#"= @N( !"'>'""'G :132%8 K/,)'RF.)B)..)5S'T'!333' K/,)'RA7-6/:S'T'!$8' T#3'd(!'"1'-3%$'*(&%=('01''G(A@@N(%*(3F4*(g2'*34#-*(%88#<*( &283498'("'*9#-*'*(
  • 19. ,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W( ]"#%G1%*3(&'G4%("'%1F'*(#23(3#(?P( (fP(='%"*(#8G( A7-6/:'*#2"1'(#>(`->#"&%34#-(%-G(&'G4%("'%1F(( 15 24 25 34 35 44 45 54 55 64 65 years years old years old years old years old years old old and above Broadcast 2nd 1st 1st 1st 1st 1st Media (21%) (36%) (56%) (56%) (55%) (56%) Print 3rd 3rd 2nd 2nd 2nd 1st Media (17%) (31%) (48%) (40%) (30%) (56%) Internet 3rd 5th 5th 5th 5th 4th (17%) (8%) (3%) (0%) (5%) (0%) Word of 1st 2nd 3rd 3rd 3rd 3rd Mouth (23%) (35%) (21%) (16%) (15%) (11%) Direct 5th 4th 4th 4th 4th 4th Marketing (2%) (24%) (8%) (4%) (10%) (0%) Note: The percentages reflect the proportion of each age group that uses the particular source of information. 21
  • 20. ,#<(1%-(7/*(&%"R'3(%D#5'("'$28%"(D2*4-'**W( `-3'"-'3("%-R*(F4$F(4-(9"'>'"'-1'(3#(AP( (?_(='%"*(#8G( F.)B)..)5(*#2"1'(#>(4->#"&%34#-(%-G(&'G4%("'%1F( 15 24 25 34 35 44 45 54 55 64 65 years years old years old years old years old years old old and above Broadcast 2nd 2nd 1st 1st 1st 1st Media (72%) (68%) (76%) (79%) (83%) (82%) Print 3rd 3rd 2nd 2nd 2nd 2nd Media (59%) (59%) (75%) (69%) (73%) (55%) Internet 1st 1st 3rd 4th 5th 6th (82%) (80%) (60%) (30%) (19%) (5%) Word of 4th 4th 4th 3rd 3rd 3rd Mouth (49%) (48%) (47%) (46%) (51%) (52%) Direct 6th 6th 5th 2nd 4th 4th Marketing (21%) (22%) (15%) (29%) (25%) (38%) One-stop 5th 5th 6th 6th 6th 5th Directory (24%) (25%) (14%) (17%) (9%) (20%) 22 Note: The percentages reflect the proportion of each age group that preferred the particular source of information.
  • 21. ( AK(B8%"4>=(#DE'1345'*(#>(7/*(( F).7)+N)5'EMG)7-+N),'0B'907+/:';1-).%.+,),' ,4"'(-''G=(G4*%G5%-3%$'G(9'#98' QXN( :GG"'**(*#14%8(%-Gi#"('-54"#-&'-3%8(4**2'* P@N( k( I%4*'(G#-%34#-* _PN( k( /-1#2"%$'(*3%>>(3#(G#(1#&&2-43=(<#"R XQN( k( B"'%3'(92D84143=(>#"(1#&&'"14%8(1#&9%-4'* AMN( )%R'(9"#>43* AUN( O0-)U'V(/+,)'501/-+01,VW'VC.)/-)'%6M:+7+-D'B0.'70&&).7+/:'70&%/1+),V'/15' V)1706./*)',-/BB'-0'50'70&&61+-D'>0.LV'/.)'10-'0MG)7-+N),'0B'/'9;"' T#3'd(I'*9#-G'-3*(<'"'(3F#*'(<F#(<'"'(%<%"'(#>(7/*( -c?PA( ?X(
  • 22. ( ?K(B8%"4>=(G'>4-434#-(#>(7/*(54%(3F'(B#"9#"%3'(b#5'"-%-1'(!"4&'"( X)B+1+-+01'0B'907+/:';1-).%.+,)U( ( AK :(]2*4-'**d(4*(%(:)*/:'0.*/1+,/-+01'3F%3($'-'"%3'*("'5'-2'*(4-(%(&%"R'3( '-54"#-&'-3( ( ?K )''3*(%(,07+/:'/15Y0.')1N+.01&)1-'1))5' ' XK ,%*(G'&#-*3"%3'G(3F%3(43(G'845'"*(43*(G'18%"'G(,07+/:'&+,,+01'' ' _K ,%*((%(*#14%8(&4**4#-(B0.&/:+,)5' ( ( PK )%=(F%5'(*#&'(>#"&(#>(M6,+1),,'5./*'3F%3(&%R'*(98%=4-$(>4'8G( O 54*OlO54*("'$28%"(D2*4-'**'*(D'1%2*'(#>(3F'4"(*#14%8(#"( '-54"#-&'-3%8(&4**4#-( ( fK B%-(D''>#"'101'%.0B+-'#"(B0.'%.0B+-' (( (
  • 23. ( XK(B"'%3'(%<%"'-'**(>#"(7/*( 7/(:**#14%34#-(4*(<#"R4-$(<43F()BY7( #-(%(92D841('G21%34#-(1%&9%4$-(3#( 1"'%3'($"'%3'"(%<%"'-'**(>#"(7/*(%*(( _MN(#>("'*9#-G'-3*(<F#(%"'(%<%"'(#>( 7/*(%"'(D2='"*(( T#-(]2='"*.( ?XN( ]2='"*.(_MN( I'%G=(]2='"*.( ?UN( -(c(?PA( T#3'd(I'*9#-G'-3*(<'"'(3F#*'(<F#(<'"'(%<%"'(#>(7/*( 25
  • 24. ( _K(7/(V'D(64"'13#"=(4-(74-$%9#"'(( 7/()'&D'"*(1%-(84*3(3F'4"(7/*(4-(3F'(7/( <'D*43'( 26
  • 26. ( fK(6'5'8#9(G4*3"4D234#-(#"("'3%48(9"'*'-1'( Z0.'907+/:';1-).%.+,),d(6#(=#2( Z0.'C0.%0./-)U',%5'(=#2( <%-3(&#"'(%5'-2'*( #"G'"'G(=#2"(='%"O'-G( 3#(9"#&#3'(=#2"(1"%>3*(h( 1#"9#"%3'($4>3*(>"#&(%( *'"541'*W((+'88(2*(<F%3(=#2(<%-3( 7#14%8(/-3'"9"4*'W(( Corporate can do more to support the SE sector e.g. - Organise regular lobby sale - Procure your gifts from SEs - Engage SEs for food catering, organising of D&D, collateral printing , office/home moving - Promote staff wellness and benefits through exercises, massages, beauty spa services 28
  • 27. ( QK(7#14%8(/-3'"9"4*'(6'5'8#9&'-3(B'-3"'( 7/6B(#>>'"*(D"#%G(D%*'G(M6,+1),,'701,6:-/-+01'-0' 9;,'/15',-/.-J6%,"'(`3(F%*(8%2-1F'G(%(9;';,,)1-+/:' I00:L+-K(`3(<488(1#-G213(-./+1+1*'',),,+01,'3#( *3"'-$3F'-( G'5'8#9&'-3(*R488*(( 29