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Ronald's background covers many areas in the
telecommunication markets such as: sales of private &
public switches, Interim Manager responsible for
Numbering at OPTA, the Dutch regulator, Interim Manager
finance and construction for Casema a Dutch cable
company, Consultant for FttH project in The Hague,
Interconnection manager for Tele2.

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Ronald's background covers many areas in the
telecommunication markets such as: sales of private &
public switches, Interim Manager responsible for
Numbering at OPTA, the Dutch regulator, Interim Manager
finance and construction for Casema a Dutch cable
company, Consultant for FttH project in The Hague,
Interconnection manager for Tele2.

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12. Ghana

19. <B-C&

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26. Miss
Ghana
2012

27. Panama

44. <.(.2.&
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45. Miss
Panama
2012

46. The
Netherlands

72. The
Netherlands

73. Miss
Nederland

74. Cayman
Islands

86. Cayman
Islands
Customer
Recipient
Operator
CDB
Donor
Operator
Customer
requests
por4ng
Given
por4ng
informa4on
Iden4fica4on
and
bill
checks
Number
Informa4on
collec4on
ac4ve
on
Signs
Por4ng
Request
Form
Customer
calls
IVR
selects
1
for
OK,/
sends
SMS/
tex4nput
goes
to
CDB
donor
Authorisa4on
Request
Logged
Ini4al
checks
Email
1/SMS1
(Fail)
or
Email
2/SMS
2
(Proceeding)
Matches
number
and
CLI
GAP
<58
days
Ini4al
Response
Authorisa4on
Request
Authorisa4on
checks
Refusal
means
start
again Logged
Authorisa4on
Response
Time
limit
T1
Delay
allowed
for
flexibility
Ac4vates
ported
number
Ported
number
Instruc4on
Request
ac4ve
on
Time
limit
T2
Logged
recipient
Overlap
sends
email
4/SMS4
(Change
network)
to
customer
Instruc4on
Request
Closes
account
Deac4vates
any
temporary
RO
number
Applies
onward
rou4ng
Informs
customer
Instruc4on
Response
Time
limit
T3
Logged
Database
updated
Informs
all
operators
Sta4s4cs
updated

87. Miss
Cayman
Islands

88. -­‐ Process
defined
with
customer
in
mind
-­‐ SMS
valida,on
allows
for
near
real,me
por,ng
-­‐ Automa,on
of
valida,on
at
Donor
Operator
helps
to
speed
up
to
process
-­‐ Clear
instruc,ons
for
customers
on
requirements
-­‐ Documents
are
scanned
and
included
in
por,ng
request
-­‐ Extra
valida,on
step
in
the
proces:
regulator
check
-­‐ Por,ng
,me
minimum
of
1
working
day
-­‐ Due
to
checks
on
terms
of
no,ce
and
contract
term.
Por,ng
,mes
from
request
to
port
may
take
up
to
4
months.
-­‐ Different
valida,on
checks
for
different
types
of
customers
cause
large
number
of
blocked
requests
-­‐ IVR
valida,on
allows
for
real,me
por,ng
-­‐ Automa,on
of
valida,on
at
Donor
Operator
-­‐ Clear
instruc,ons
for
customers

89. Consumer
characteris,cs
• I
don’t
que
/
I
don’t
want
to
wait
• I
want
an
I-­‐phone
and
I
want
it
now
• I
don’t
want
to
pay
• If
I
don’t
like
it,
I
want
2
move
• I
want
to
follow
my
friends
on
facebook
full,me
• I
cannot
afford
a
consultant
to
represent
me
in
working
groups.
• I
don’t
know
what
number
portability
is?
• I
just
want
to
put
the
sim
in,
and
it
should
work
• It
is
my
number,
mr
operator,
not
yours
;-­‐)
• I
want
to
have
a
beau,ful
wife

90. Y?11&C.(d.(?.&

91. Everyone benefits from a positive porting
customer experience
Port OUT customers are
future port IN customers!
&

92. number portability solutions
• number management
• central reference database
• process management
• portability solutions
www.portingxs.com