Operations management involves transforming inputs into outputs through processes to create value for customers. It deals with managing processes that produce goods and services for both internal and external customers. The processes must be designed according to customer needs and wants. Operations management provides advantages like assessing outcomes, contributing to organizational success, achieving competitive advantages, increasing productivity, reducing costs, and improving quality. However, it faces challenges from trends like global competition, technological changes, environmental issues, ethics, and diversity.

1. Operations Management,
Avantages and Challenges
By: S.M. Al Shahriar
ID:120304790

2. Definition of Operation Management
 Set of activities that creates value in the form of goods
and services by transforming input into output.
 Set of activities are design, direction, and control of process
that transforming input(raw materials) into product(finished
goods)/service for external & internal customers

3. Operation Management as Process
 Operation Management deal with PROCESS that produce
“Goods” & “Service”

4. Operation Management as Process
 PROCESS should be design with according to customer
“Needs” and “Wants”
 Customer
Internal
External

5. Value Chain Management
 It is about management of “value added activities” in the whole
supply chain (supply chain management)
 Process must add value to their customers
 Activities that are necessary for adding values

6. Advantages of Operation Management
To assess possible outcomes for the company.
To contribute the success of an organization
To achieve unique competitive advantages
To increases productivity
To reduce cost of production
To develop product/service’s quality/
performance

7. Trends & Challenges in managing operation
Productivity
Global competition
Technologies changes
Environmental issues
Ethical
Diversity

8. Trends & Challenges in managing operation
“5 Competitive Forces that Shape Strategy”

9. Question…