The document discusses cross-cultural communication. It defines culture as the learned behaviors, values, and beliefs that are passed down through generations and define a distinct group. Cross-cultural communication is defined as "miscommunication" that occurs when parties from different cultural backgrounds engage in communication or negotiations. An example given is a miscommunication between an English man and Gujarati man due to their different languages. The document then lists eight characteristics of cross-cultural communication, including that culture evolves over time in response to situations, new superior cultures can be adopted, and changes must be compatible with the majority's thinking.