Intercultural Communications in the Workplace
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Intercultural Communications in the Workplace
- 1. Intercultural Communication in the Workplace Robbie Samuels www.RobbieSamuels.com @RobbieSamuels
- 2. About Me • Professional Speaker – Networking – Fundraising – Intercultural Communication • Founder Socializing for Justice
- 3. To have the best conversation possible…
- 4. To have the best conversation possible… My MeaningYour Meaning Shared Meaning
- 5. Story of your name “Remember that a person’s name is to that person the sweetest and most important sound in any language.” - Dale Carnegie, How toWin Friends and Influence People
- 6. Mattering & Marginality Think of a time when you felt as if you really mattered, when who you were or what you did was valued.
- 7. Mattering & Marginality Cues What in the interaction let you know you were being valued? Feelings How did you feel as a result of this interaction? Actions What were your behaviors in response to this interaction?
- 8. Mattering & Marginality Think of a time when you felt as if you did not really matter, when who you were or what you did was not valued.
- 9. Mattering & Marginality Cues What in the interaction let you know you were being not valued? Feelings How did you feel as a result of this interaction? Actions What were your behaviors in response to this interaction?
- 10. Definitions • Communication & Intercultural Communication • Race & Ethnicity • Diversity • Inclusion • Equity • Culture My MeaningYour Meaning Shared Meaning
- 11. Definitions Communication The creation of shared meaning. Intercultural Communication The creation of shared meaning across cultural contexts.
- 12. Definitions Race “Genetic” heritage (e.g. skin color); a “social construct”, not based on biology but “created” Ethnicity Describes one’s cultural background
- 13. Definitions Diversity Often understood as numerical representation of difference in people, viewpoints, and experiences
- 14. Definitions Diversity “The fact of human difference, that may make a difference – in how we interact with one another, with communities, and institutions.” - N.Abdul-Wahid
- 15. Definitions Inclusion Diverse people, viewpoints, and experiences are “heard” and counted. Belief that this leads to better solutions and moves us towards the goal of equity.
- 16. Definitions Equity Addresses disparity of resources and how resources are structurally allocated to marginalized communities.
- 17. Definitions Culture Shared patterns that help us make meaning of our environment and determine appropriate behavior. “It’s just the way we do things around here.”
- 18. Artifacts Behavior Norms Beliefs Assumptions Values IN AWARENESS OUT OF CONSCIOUS AWARENESS INVISIBLE OBSERVABLE ICEBERG MODEL OF CULTURE
- 21. DIE Model D Describe Information Gathering stage: Objective analysis and articulation based on observation “What you see” I Interpret Information Processing stage: Subjective analysis and articulation based in large part on individual cultural/personal opinions and cultural experiences “What you think you see “ E Evaluate Determination stage: Assignment of value judgment based on Descriptive and Interpretive information “What you think and/or feel about what you think you see”
- 22. DIE Model Think about a time when this happened at work, here or elsewhere, where the lack of cultural observation contributed misunderstandings, unintended bias, and/or miscommunication. How would your knowledge of the DIE Model impact how you would approach this situation?
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