This document discusses VoIP and predictive dialers. It begins with an introduction to VoIP, how it works, and some challenges. It then discusses features of VoIP like making calls anywhere in the world. Predictive dialers are then introduced as widely used in call centers to automatically dial batches of phone numbers for agents. The document explains how predictive dialers work by dialing ahead of available agents to increase productivity by 200-300% compared to manual dialing.

1. VoIP BASED PREDICTIVE
DIALER
PRESENTED BY :-
AMBRISH PANDEY
HIMANSHU AWASTHI

2. AN ITRODUCTION TO VoIP
• Voice over Internet Protocol is the routing of voice
conversations over the Internet or through any other IP-
based network.
• VoIP is also known as IP Telephony, Internet
telephony, Broadband telephony, Broadband Phone
and Voice over Broadband.

3. HOW VoIP WORKS
• VoIP services convert your voice into a digital signal that
travels over the Internet.
• If you are calling a regular phone number, the signal is
converted to a regular telephone signal before it reaches
the destination.
• VoIP can allow you to make a call directly from a
computer, a special VoIP phone, or a traditional phone
connected to a special adapter.
• Incoming phone calls can be automatically routed to your
VoIP phone, regardless of where you are connected to
the network.

4. VoIP NETWORK DIAGRAM

5. VoIP CHALLANGES
• Delay/Network Latency.
• Packet loss.
• Jitter.
• Echo.
• Security.

6. FEATURES
• VoIP allows users to travel anywhere in the world and still make and
receive phone calls.
• Subscribers of phone-line replacement services can make and
receive local phone calls regardless of their location.
• Specialized mobile VoIP services enable users to talk over internet
protocol and use VoIP based Instant Messenger services.
• VoIP phones can integrate with other services available over the
Internet, including video conversation, message or data file
exchange in parallel with the conversation, audio conferencing,
managing address books and passing information about whether
others (e.g. friends or colleagues) are available online to interested
parties.

7. DRAWBACKS OF VoIP
• Internet connection requirement.
• Difficulty with sending faxes.
• Power Outages.

8. PREDICTIVE DIALER
• Predictive dialers are widely used in call centers.
• A predictive dialer is a computerized system
that automatically dials batches of telephone
numbers for connection to agents assigned to
sales or other outbound campaigns.

9. HOW DIALER WORKS
• The predictive dialer exhibits predictive behavior
when it has more call attempts (dials) outstanding
than it has agents that are already available to
handle calls.
• The predictive dialing happens when the predictive
dialer dials ahead of the agents becoming available
or when the predictive dialer matches a forecast
number of available agents with a forecast number of
available called parties.
• The matching and dialing ahead perspectives
provide the large increases in dial rates and agent
productivity.

10. BENIFITS
BUSINESS BENEFITS
• Before manually dialing each call, operators spend time
reviewing paper records or computer terminal screens,
selecting the person to be called, finding the phone
number, dialing the number , listening to the ring,
listening to the phone company intercepts, busy signals
and answering machines.
• Operators also spend time updating information after
the call.

11. Comparison Of Manual Dialing And Predictive
Dialing

12. DIALER NETWORK DIAGRAM

13. CONCLUSION
PRODUCTIVITY INCREASES OF
200% TO 300% WHEN USING
PREDICTIVE DIALER.

14. REFRENCES
• www.accruindia.com
• www.wekipedia.com
• Computer Networks By Andrew S. Tanenbaum.
• Data Communication By William Stallin.

15. THANK YOU