A Predictive dialer has turned out to be the most efficient dialer in the context of contact centers. It predicts potential customers with the help of a predefined algorithm by filtering out busy calls, answering machine and unanswered calls. Here are ten essential features of predictive dialer that businesses should know.

1. The Definite
Guide to
Predictive Dialer
Features

2. What is Predictive Dialer?
• Predictive dialer is a leading outbound
call center software that uses various
algorithms to predict the right time to call
a customer.
• By analyzing the customer data, it filters
busy number, no-answer calls, or calls
ending to voicemails.
• Predictive dialer analyses the ordinary
call duration of agents and then connects
to another live call before finishing the
previous call.

3. Features of a Predictive Dialer
• Campaign Management
• DNC Management
• Filter Based Calling
• Answering Machine Detection
• Call Recording
• Call Monitoring
• Call Back Scheduling & Reminders
• Reports & Analytics
• Voicemail Message Drop
• CRM Integration

4. 1. Campaign Management
• With the help of a predictive dialer, call center
managers can create multiple campaigns from
the same login.
• It has the feature to create, update, manage and
generate reports of the campaign as per need.

5. 2. DNC Management
• It manages a list of contact numbers which
are registered not to receive any call or
messages of telemarketing services.
• It checks the DNC list and excludes those
numbers from the list.

6. 3. Filter Based Calling
• Call center managers can define rules
based on location & geography of target
audience so that predictive dialer calls only
the filtered numbers.

7. 4. Answering Machine Detection
• It enables to determine if a human or an
answering machine has picked the call.
• Before passing a call to an agent, it
ensures that a human voice is on the
receiving end.
• It saves the agent time from getting
wasted.

8. 5. Call Recording
• Call recording is done for the quality
purpose and to measure agents
performance.
• The manager can listen to past calls,
download recordings or save files for
future references.

9. 6. Call Monitoring
• A predictive dialer has the feature to
monitor the ongoing call. Also, it has a
feature of call whispering.
• Call whispering stands for the mode in
which only the agent can listen to the
manager.

10. 7. Call Back Scheduling & Reminders
• Predictive dialer has the facility to
schedule a call and set the reminders.
• Agents receive a notification at the
scheduled time of the callbacks. When
agents log into their system, they receive a
pop-up list of callbacks.
• Also, they have the option to place a call
right then or schedule it for later.

11. 8. Reports & Analytics
• A predictive dialer does regular tracking
and analysis of the performance of an
agent which is helpful to improve calling
operations.

12. 9. Voicemail Message Drop
• Predictive dialer drops a pre-set message
if the customer is not receiving the call.
• An agent also has the option to select a
message from the pre-recorded messages
list.

13. 10. CRM Integration
• When a predictive dialer integrates with
CRM, it reduces the average handling time
of agents and also provides better access
to customer data.

14. About Us
6C Dialer provides Hosted Predictive Dialer, Hosted
Call Center Software Solutions, Voice Broadcasting
Service and VoIP Service for high performance Call
Centers
To know more, please visit:
https://www.6cdialer.com
or call us at +1-833-333-9222,+44-800-088-5198 14

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16. References
Features of Predictive Dialer- 6cDialer
Images Credit
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