This document discusses implementing Voice over Internet Protocol (VoIP) to help businesses grow. It defines VoIP and describes different system types and service options. The document outlines perceived myths about VoIP reliability and quality. Key benefits of VoIP include scalability, cost savings, mobility, and unified communications. Implementing VoIP can enable business growth strategies like supporting remote and home offices. The document provides considerations for network requirements, calculating ROI, redundancy, and managing a VoIP system.

1. Implementing Voice overImplementing Voice over
Internet Protocol(VOIP) toInternet Protocol(VOIP) to
help your Business Growhelp your Business Grow
Presented byPresented by

2. What is VOIPWhat is VOIP
• Voice over Internet ProtocolVoice over Internet Protocol, also called, also called
VoIPVoIP,, IP TelephonyIP Telephony,, Internet telephonyInternet telephony,,
Broadband telephonyBroadband telephony,, Broadband PhoneBroadband Phone andand
Voice over BroadbandVoice over Broadband is the routing of voiceis the routing of voice
conversations over the Internet or through anyconversations over the Internet or through any
other IP-based network.other IP-based network.

3. What is VOIPWhat is VOIP
System TypesSystem Types
• HostedHosted
• IP BasedIP Based
• HybridsHybrids

4. What is VOIPWhat is VOIP
Service TypesService Types
• Integrated ServiceIntegrated Service
• Dynamic T-1Dynamic T-1
• SIP TrunkingSIP Trunking

5. VOIP Myth/MisconceptionsVOIP Myth/Misconceptions
• ReliabilityReliability  Service Outages, Internet GoesService Outages, Internet Goes
DownDown
• QualityQuality  Delay, Static, Interferes with DataDelay, Static, Interferes with Data
NetworkNetwork
• Technology is difficult to implementTechnology is difficult to implement

6. Why VoIP?Why VoIP?
Scalability/Growth StrategiesScalability/Growth Strategies
Impact on Bottom lineImpact on Bottom line
MobilityMobility
Unified CommunicationUnified Communication
Interaction/Integration with other networks andInteraction/Integration with other networks and
communicationcommunication
One wiring InfrastructureOne wiring Infrastructure
EfficiencyEfficiency
Simplified equipment and maintenanceSimplified equipment and maintenance
Improved features and technological capabilitiesImproved features and technological capabilities

7. Growth StrategiesGrowth Strategies
• Brick & MortarBrick & Mortar
• Rent/Mortgage CostsRent/Mortgage Costs
• Building MaintenanceBuilding Maintenance
• Home OfficesHome Offices
• Reduced costs for rentReduced costs for rent
• Less Drive time LossLess Drive time Loss
• Reduce company GasReduce company Gas
expensesexpenses

8. Growth StrategiesGrowth Strategies
• Shorten Sales ProcessShorten Sales Process
a. Sales Representative VPNa. Sales Representative VPN
b. Data entry personnel can VPNb. Data entry personnel can VPN
c. Get calls out of officec. Get calls out of office
d. Get voicemails in your emaild. Get voicemails in your email

9. Local Network RequirementsLocal Network Requirements
• 1 Data Cabling at all locations1 Data Cabling at all locations
• Quality of Service SwitchQuality of Service Switch
• Battery Back UpBattery Back Up

10. Internet Service RequirementsInternet Service Requirements
• Proper Bandwidth for calls and dataProper Bandwidth for calls and data
transmission Vary based on Service and Systemtransmission Vary based on Service and System
• MPLS for Multi-LocationMPLS for Multi-Location
• Reliable - Fiber, T-1,Reliable - Fiber, T-1,

11. Calculating VoIP ROICalculating VoIP ROI
System Investment/Monthly savings =System Investment/Monthly savings =
number of months before system create anumber of months before system create a
returnreturn

12. Questions to Ask EquipmentQuestions to Ask Equipment
ProviderProvider
• Are my Phones PortableAre my Phones Portable
• Emergency ProceduresEmergency Procedures
• Remote ProgrammingRemote Programming
• What type of Quality of service Switch are youWhat type of Quality of service Switch are you
implementingimplementing
• CertificationsCertifications
• What type of Wiring is necessaryWhat type of Wiring is necessary

13. Questions to ask Service ProviderQuestions to ask Service Provider
• What is your Service Level Agreement?What is your Service Level Agreement?
• How are Billing issues handled?How are Billing issues handled?

14. Creating RedundancyCreating Redundancy
• POTS LinesPOTS Lines
• Back up Internet DSL, CABLEBack up Internet DSL, CABLE
• Route traffic to other officesRoute traffic to other offices

15. Managing your SystemManaging your System
• Moves, Add and ChangesMoves, Add and Changes
• Software UpgradesSoftware Upgrades

16. Connecting Two WorldsConnecting Two Worlds
• ITIT
• VS.VS.
• TelecomTelecom

17. Purchasing Vs. LeasingPurchasing Vs. Leasing
• KEEP WORKING CAPITALKEEP WORKING CAPITAL
• RESERVE YOUR BANK CREDIT LINERESERVE YOUR BANK CREDIT LINE
• NO DOWN PAYMENTNO DOWN PAYMENT
• VALUABLE TAX ADVANTAGESVALUABLE TAX ADVANTAGES
• SIMPLICITY – 24 TO 48 HOUR APPROVALSIMPLICITY – 24 TO 48 HOUR APPROVAL