Knowledge Management Strategy: vision, purpose and
value generation in an era of social learning
José Carlos Tenorio Favero
Head of Knowledge Management, GMI SA Consultant Engineers
José Carlos Tenorio Favero
Head of Knowledge Management in GMI S.A
Consultant Engineers, a leading engineering
consultancy firm based in Lima Peru. An
information Scientist, José focuses on
developing KM in a practical and efficient
manner. He is recognized in the region as one
of the leading subject matter experts and
authors.
In addition to his writing and research, José
works with ECOTEC an environmental
consultancy firm associated with GMI to
develop KM and impact organizational
learning, critical knowledge acquisition and
retention.@josecarloskm
kminaction.wordpress.com
KM:
Promotes and strengthens our capacity to learn,
question, investigate, share and innovate based on our
organization´s culture in order to generate long term
value for clients, stakeholders and workers.
1. Understand the organization´s value
preposition
Strategic Level
Functional Level
Support Level
2. Focus on critical knowledge
Description
Where is it applied
Application Frequency
Business Impact
Development Level
Internal & external Experts
Strategic Partners
Consultants
Universities, Institutes, Academies,
Organizations
Developing a K-Matrix ®
3. Analyze the macro environment
Processes
Talent Management
Performance Management
Hire and Recruitment
Training
Mentoring
Communities
of Practice
TechnologyCulture Spaces Metrics
Organizational Knowledge
External Knowledge
Critical Knowledge
“If you do not manage culture, it manages
you, and you may not even be aware of the
extent to which this is happening.” – Edgar
Schein
>>Culture
Establishes clear ways to develop and
measure the organization´s activities.
>> Processes
KM requires technology in order to maximize
connectivity and knowledge transfer between
teams.
>> Technology
"Ba" can be thought of as a shared space for
emerging relationships. This space can be
physical (office, dispersed business space),
virtual (email, teleconference), mental (shared
experiences, ideas, ideals) or any combination
of them. Ba provides a platform for advancing
individual and/or collective knowledge. -
Nonaka
>> Spaces (Ba)
KPIs that allows will allow us to measure the
impact of KM
>> Metrics
What does the future hold for KM?
“Digital Darwinism is the evolution
of consumer behavior when
society and technology evolve
faster than our ability to adapt”-
Brian Solis
Social Media is not just a trend
Gen
Y
Listen
Learn
Adapt
Engage
Find the right tools to complement KM…
But never forget culture….
Questions?
José Carlos Tenorio Favero
@josecarloskm
kminaction.wordpress.com

Knowledge Management Strategy: vision, purpose and value generation in an era of social learning

  • 1.
    Knowledge Management Strategy:vision, purpose and value generation in an era of social learning José Carlos Tenorio Favero Head of Knowledge Management, GMI SA Consultant Engineers
  • 2.
    José Carlos TenorioFavero Head of Knowledge Management in GMI S.A Consultant Engineers, a leading engineering consultancy firm based in Lima Peru. An information Scientist, José focuses on developing KM in a practical and efficient manner. He is recognized in the region as one of the leading subject matter experts and authors. In addition to his writing and research, José works with ECOTEC an environmental consultancy firm associated with GMI to develop KM and impact organizational learning, critical knowledge acquisition and retention.@josecarloskm kminaction.wordpress.com
  • 3.
    KM: Promotes and strengthensour capacity to learn, question, investigate, share and innovate based on our organization´s culture in order to generate long term value for clients, stakeholders and workers.
  • 4.
    1. Understand theorganization´s value preposition
  • 5.
  • 6.
    2. Focus oncritical knowledge
  • 7.
    Description Where is itapplied Application Frequency Business Impact Development Level Internal & external Experts Strategic Partners Consultants Universities, Institutes, Academies, Organizations Developing a K-Matrix ®
  • 8.
    3. Analyze themacro environment
  • 9.
    Processes Talent Management Performance Management Hireand Recruitment Training Mentoring Communities of Practice TechnologyCulture Spaces Metrics Organizational Knowledge External Knowledge Critical Knowledge
  • 10.
    “If you donot manage culture, it manages you, and you may not even be aware of the extent to which this is happening.” – Edgar Schein >>Culture
  • 11.
    Establishes clear waysto develop and measure the organization´s activities. >> Processes
  • 12.
    KM requires technologyin order to maximize connectivity and knowledge transfer between teams. >> Technology
  • 13.
    "Ba" can bethought of as a shared space for emerging relationships. This space can be physical (office, dispersed business space), virtual (email, teleconference), mental (shared experiences, ideas, ideals) or any combination of them. Ba provides a platform for advancing individual and/or collective knowledge. - Nonaka >> Spaces (Ba)
  • 14.
    KPIs that allowswill allow us to measure the impact of KM >> Metrics
  • 15.
    What does thefuture hold for KM?
  • 16.
    “Digital Darwinism isthe evolution of consumer behavior when society and technology evolve faster than our ability to adapt”- Brian Solis
  • 17.
    Social Media isnot just a trend
  • 18.
  • 19.
    Find the righttools to complement KM… But never forget culture….
  • 20.
  • 21.
    José Carlos TenorioFavero @josecarloskm kminaction.wordpress.com