Captures "lessons learnt" from three recent knowledge management consulting projects.

1. Getting Knowledge Right3
Learnings from recent Knowledge
Management consulting engagements
Robert Lakin
31 January 2012
rmlakin@gmail.com

2. Knowledge is an asset unlike any other
Offers Value of
extraordinary investment
leverage and knowledge is
increasing difficult to
returns estimate
It’s
fragmented, it
leaks and it
needs to be
refreshed Hard to
predict who
will capture
the lion’s
Sources: Boston Consulting Group; The share
Knowledge Management Fieldbook; McKinsey
& Co.

3. Knowledge components are interdependent
Self-serve Business-driven
accessible, learning and
dynamic, managed coaching that is
in repositories, measurable,
forums and Tools scalable, adaptable
discussions Learning
Accelerated w/
• Technologies
• Performance
Metrics
• Mindsets &
Behaviors
Proven, adaptable,
replicable methods
linked to business
Methods
context and
continuously
improved

4. The challenge is to get knowledge Right3
This is
about
getting…
…the Right
Knowledge
…to the
Right
People
…at the
Right Time
and Place

5. The Right Knowledge is relevant, proven and valuable
Linked to business objectives, not knowledge for
knowledge’s sake the Right
Knowledge…
…to the Right
People
…at the Right
Proven to help individuals and team do the job Time and
Place
faster, better and cheaper
Emerges out of experience; pressure tested in
simulation or real world
Easily replicated, transferred and assimilated
across geos and other silos
Balanced towards practical over perfect
Represents current thinking of gurus, other
internal experts

6. The Right People get and give knowledge
Individual’s knowledge acquisition and
the Right
contribution are measured, rewarded and Knowledge…
…to the Right
People
acknowledged …at the Right
Time and
Place
Tied to People strategy
Learning (formal acquisition of knowledge) is
mapped to role and career path (aspiration)
Every person knows what skills are expected
and how to acquire them (expectation)

7. Knowledge is available at Right Time & Place
Doesn’t conflict with work; more integrated
the Right
Knowledge…
Accessible - easy to get to, easy to …to the Right
People
…at the Right
understand, easy to apply Time and
Place
Minimal time gap between learning and
application
Content, channels are tailored to audience
Culturally appropriate and effective

8. Significant advantages if we get knowledge Right3
Differentiation: improves advantage over other
competitors
People: increases the ability to attract, develop and
retain talent
Agility: creates ability to meet fast-changing market
Stickiness: encourages customers to continue with
both services and products