Speaker: Christine Percival, digital fluency manager, information system services, Lancaster University. Lancaster University has the ambition and strategic vision to succeed on a global scale. Over the past two years, Lancaster University has worked on improving the digital capabilities of staff so they have the digital knowledge that’s required to teach and work at the university, as well as to develop students digital skills to improve their employability as a graduate. This session will provide an overview of the journey so far and look in more detail at some of the projects and current activities that are making an impact on staff and student digital skills.

1. Supported by

2. Welcome
Lyn Bender and Sarah Davies
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Thanks to our sponsor

3. Housekeeping
»There is no fire alarm test scheduled so treat any
alarm as real.
The muster point is outside the hotel on Broad Street
»Your digital missions
»Programme update
»Panel discussion: your questions
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4. Building digital capability
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Resources available from:
http://ji.sc/building-digicap
ICT
proficiency
Information,
data and
media literacies
Digital
learning and
development
Digital creation,
problem solving and
innovation
Communication,
collaboration and
participation
Digital identity
and wellbeing

6. Preparing our staff and students
to be digitally ready
Christine Percival, Digital fluency manager, ISS, Lancaster University

7. Strategic direction
• Globally
significant
• Consistently
within top 10
in UK, top 100 in world
Strategic plan
2020
•Digital Fluency is an
enabler to help achieve
digital vision and goals
•Giving our staff and
students the digital
knowledge and skills
they need
Digital Lancaster
• Oversees the
implementation of
Digital Lancaster
linking to the overall
planning process
Digital Strategy
Advisory Group
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8. Making it happen
» Established in 2015
» Oversee the development and implementation of digital fluency activities
» Range of members for high profile and an inclusive approach
» Activities based on feedback and ideas from other institutions
» Group disbanded in November 2016
Digital fluency steering group
What digital skills do
our staff need?
What digital skills do
our staff have?
How can we improve
staff digital
capabilities?
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9. What digital skills do
our staff need?
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10. Lancaster’s digital fluency framework
» Based on Jisc’s six elements of
digital capability
» One page overview
» Used as a tool to:
› Improve understanding of digital fluency
› Define digital skills training
› Identify gaps in training provision
› Identify the digital skills employers are
looking for
› Be a starting point for designing activities
Digital Lancaster Blog & Framework:
wp.lancs.ac.uk/digital/
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11. What digital skills do
our staff have?
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12. Jisc digital capabilities tool
» Piloted by Library staff
› Series of group workshops looking holistically at their “digital day”
› Outcomes were mapped against the Digital Fluency framework
» Staff found it a useful exercise
› Wanted more customisation for their role in the activity
and outcomes
› Not much after support available at the time
» Future
› Now further developed with Jisc
› Use with Professional Services Staff
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13. Manual staff
Payslips going online
for manual staff
The idea
» Spoke with a range of staff
about their existing skills
» Many worried about using
computers
» Ran short hands-on training sessions
› Going online
› Email
» Boost confidence in going online
» Learn how to access payslip whilst
learning some life skills
» Think about staying safe online
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14. How can we improve staff
digital capabilities?
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15. Improved the training provision
More topics
Shorter,
focused task
and topic
sessions
Sessions for
both staff and
students
1:1
Digital Advisor
slots
Improved
websites for
ISSTraining
and Student
Learning and
Skills
Development
Lynda.com on
specific PCs
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16. Digital skills graduate interns
» Called ‘Digital advisors’
» 2 year contract on grade 3
» Trained them in variety of skills
» Key job roles:
› Design and run demo sessions
› Support staff and students in 1:1s
› Help maintain knowledgebase
› Help create online courses
» Opportunity for development
Job Description at
lancaster.box.com/v/BristolConnectMore2017
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17. ISS service desk
» Revamped face to face desk in
the Learning Zone (Summer
2017)
» Coaching people to resolve issues
» Encouraging the use of ‘Lancaster
answers’ knowledgebase
» Staff seen as a “technician”
second, if coaching not possible
» Mixed reactions so far
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18. 19 projects last
year across
departments, a
further 9 this
year
Students become digital
ambassadors, work with
an academic to develop
digital uses in teaching
and learning
Projects aim to improve
teaching and learning,
share experiences and
lesson learned to
inspire others
Bursary of
£800 for the
student
Brief background
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19. http://wp.lancs.ac.uk/digital-bursary/
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20. Digital skills certificate
» Built around the Digital Fluency framework
» Aiming initially at students, giving skills for
study at Lancaster and skills for
employability
» Lancaster Digital Certificate issued to
prove Digital Skills to employers – via
electronic badges and on HEAR transcript
» Courses and assessment are entirely online
to enable widest accessibility (in-person
support available at Lancaster campus)
» Integrated with Lancaster Award
» Extremely positive feedback so far
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26. Where are we up to?
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27. Activities and projects
in the future
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28. Moving forward
Imminentfuture
Online digital courses
Student digital projects
2 new interns
Use of Lynda.com?
Comingsoon
Dot.everything website
in design
Website for all staff
development
Change of knowledge
base
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29. Ideas to progress
Role analysis for
professional services
Staff digital skills
certificate
Digital skills profiles
in staff appraisals
Job descriptions and
person specifications
Online classrooms
and webinars
Embed digital within
staff development
Resource lists as well
as reading lists
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30. jisc.ac.uk
Thank you for listening
Any questions?
Christine Percival
Digital fluency manager (ISS)
Lancaster University
c.percival@lancaster.ac.uk
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31. Direct links
» Jisc case study about Lancaster University:
http://repository.jisc.ac.uk/6639/1/DigicapLancasterUniversity.pdf
» Digital Lancaster strategy and case studies from various projects:
http://www.lancaster.ac.uk/iss/digital/
» Digital Lancaster blog and fluency framework: wp.lancs.ac.uk/digital/
» Digital skills training: www.lancaster.ac.uk/iss/training/
» Learning and skills development: www.lancaster.ac.uk/learning-skills/
» Job description of interns: lancaster.box.com/v/BristolConnectMore2017
» Student digital projects: http://wp.lancs.ac.uk/digital-bursary/
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32. Supported by