The document defines labels, stereotypes, and prejudices. It notes that labeling is describing someone with a word or short phrase. Stereotyping means judging a group based on opinions rather than individual evaluation. Prejudice refers to pre-judging someone before truly knowing them, often relying on stereotypes. The document provides tips for responding to stereotypes or prejudices, including staying calm, being honest, asking questions to understand the other perspective, and defining one's own feelings using "I-speech" to avoid accusation.