1. UTILIZATION OF
DEMING CYCLE IN
CONTINUOUS
IMPROVEMENT IN
AN AUCKLAND
ROOF ACCESS
BUSINESS
PRANAV MURALIDHARAN
16912479
MASTERS IN ENGINEERING PROJECT
MANAGEMENT
PROJECT SUPERVISOR-DAVE MOORE

2. The Company
CSR
 Corporate supporter for Auckland
Rescue Helicopter Trust.
 Component Assembly to
DISABLED CITIZEN SOCIETY
New Zealand.
 100% New Zealand Made.
Team
 Managing Director
 Business Manager
 Project manager
 Designer
 Estimator
 Sales
 Fabricator
 Installer-4
Sales
 35 projects average per
month in boardwalks
 70% new building
 30% existing buildings

3. Problem Statement
1. The company have already identified that performance is not as good as it could be
and suggested anecdotally that they to get more competitive and lose more market
share they need to find ways to get better.
2. They suspect that there are new things they should be doing in the shop, and that there
are better ways to run the on site-installations.
3. They have not been systematic in looking at any of these issues.
4. We agreed that I would become familiar with the processes and business overall,
review the literature for useful tools, run a small study and make recommendations.
Research Questions
1. What is the current process flow at the company?
2. What are the system weaknesses as identified by staff, what do they think they could
do better?
3. What might be the root causes for the problems identified?
4. What study tools could be used to find ways to improve the process at the company?
5. What recommendations could be made?
6. Are the ones implemented being successful?
7. What long term recommendations could be made based on these findings to help the
business generally?

4. Method
Literature Review to find out
What study tools could be used to map the existing process and find ways to improve the
process at the company.
Interviews, observation and application
of study tools
Involving a small sample of employees from the
different staff levels
 Managing Director
 Business Manager
 Project manager
 Designer
 Estimator
 Sales
 Fabricator
 Installers
Lean tools utilized- Methods
• Qualitative data collection
• 5 Whys
• Decision making-OODA Loop
• Practical creativity
Deming Cycle (for ongoing continual
improvement)
 Plan: Identifying and analyzing the
problem
 Do: Developing and Testing a potential
solution
 Check: Measuring how effective the
test solution was and analyzing
whether it could be improved in any
way
 Act: Implementation the improved
solution fully

5. Data collection Process flow: Findings

6. Key findings include
From 5Why analysis in departments: Sales, Warehouse, Fabrication, Installation.
1. Poor Inventory system (obsolete components held and
taking up space
2. Fabrication mistakes and other time delays
3. Installation time delays on site and to and from site –
inability to track vehicles and staff
Also from Sales
 Reduced number of projects coming through, company needs more
work
Lack of identification of potential
projects coming up
Poor marketing
Lack of innovation
PLAN

7. Tidy Works-Project
Management Software
 Inventory details
 No Boards for project
planning
 Can Identify Delays
 All of company team
can access it
GPS Tracker and CCTV
Camera on installations
 Can measure travelling time
and installation time
 Fabrication delays due to
manpower can be monitored
and avoided
Recommendations include
DO
 CSR Plan
 Marketing of company
 Tidy works for inventory and project plan
 Supervise and investigate all installations and
fabrication

8. Testing Of Implemented Solution
 TIDYWORKS Software
 Minimize inventory and increased fabrication
area
 Utilize Solid-Works
 Time delays in fabrication and installation
 Sales
CHECK
Tidy works
 Delays have been minimized
 Unwanted inventory has
been removed
 Usage of boards has been
stopped
CSR Plan as part of marketing
strategy
 Converting waste aluminum into
sitting benches and donate with
our company name on it.

9. Improved Solution
Recommendations are been implemented
in
 WAREHOUSE
 FABRICATION
 INSTALLATION
ACT
 Use of TIDYWORKS Software helped to minimize
inventory, free up space and increase fabrication
area. Supervise and investigate all installations and
fabrication using Deming Cycle to tackle time delays
in fabrication and installation.
 Solid-Works models is being presented to clients.
 Stimulate more project enquiries

10. Get into residential too
Average building consents each
month 2500
1750 Houses
300 town houses, flats, units
250 retirement villages
200 apartments
http://www.stats.govt.nz/
 Preparation of quotation as per
the client needs
 Preparation of quotation for the
best possible solution for the
client(includes extra products
and customization)
Make the clients select the project
which they prefer
 Meet the clients for bigger
projects
 Show the software design of the
product to clients.
Improve sales
techniques
More targeted
marketing
 Construction Expo
 Cross Promotion
 Visit all Construction Companies
with new Catalogue
 Masterspecs
 Use social media
Long term recommendations include

11. Other Innovation ideas

12. Conclusion
 Improvements achieved- Fabrication,
Installation, Warehouse.
 Marketing should be done because there is
only one competitor in NZ.
 Start PDCA cycle for marketing.
Questions ?