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- 1. UTILIZATION OF DEMING CYCLEIN CONTINUOUS IMPROVEMENT IN AN AUCKLAND ROOF ACCESS BUSINESS PRANAV MURALIDHARAN 16912479 MASTERS IN ENGINEERING PROJECT MANAGEMENT PROJECT SUPERVISOR-DAVE MOORE
- 2. The Company CSR Corporatesupporter for Auckland Rescue Helicopter Trust. Component Assembly to DISABLED CITIZEN SOCIETY New Zealand. 100% New Zealand Made. Team Managing Director Business Manager Project manager Designer Estimator Sales Fabricator Installer-4 Sales 35 projects average per month in boardwalks 70% new building 30% existing buildings
- 3. Problem Statement 1. Thecompany have already identified that performance is not as good as it could be and suggested anecdotally that they to get more competitive and lose more market share they need to find ways to get better. 2. They suspect that there are new things they should be doing in the shop, and that there are better ways to run the on site-installations. 3. They have not been systematic in looking at any of these issues. 4. We agreed that I would become familiar with the processes and business overall, review the literature for useful tools, run a small study and make recommendations. Research Questions 1. What is the current process flow at the company? 2. What are the system weaknesses as identified by staff, what do they think they could do better? 3. What might be the root causes for the problems identified? 4. What study tools could be used to find ways to improve the process at the company? 5. What recommendations could be made? 6. Are the ones implemented being successful? 7. What long term recommendations could be made based on these findings to help the business generally?
- 4. Method Literature Review tofind out What study tools could be used to map the existing process and find ways to improve the process at the company. Interviews, observation and application of study tools Involving a small sample of employees from the different staff levels Managing Director Business Manager Project manager Designer Estimator Sales Fabricator Installers Lean tools utilized- Methods • Qualitative data collection • 5 Whys • Decision making-OODA Loop • Practical creativity Deming Cycle (for ongoing continual improvement) Plan: Identifying and analyzing the problem Do: Developing and Testing a potential solution Check: Measuring how effective the test solution was and analyzing whether it could be improved in any way Act: Implementation the improved solution fully
- 5. Data collection Processflow: Findings
- 6. Key findings include From5Why analysis in departments: Sales, Warehouse, Fabrication, Installation. 1. Poor Inventory system (obsolete components held and taking up space 2. Fabrication mistakes and other time delays 3. Installation time delays on site and to and from site – inability to track vehicles and staff Also from Sales Reduced number of projects coming through, company needs more work Lack of identification of potential projects coming up Poor marketing Lack of innovation PLAN
- 7. Tidy Works-Project Management Software Inventory details No Boards for project planning Can Identify Delays All of company team can access it GPS Tracker and CCTV Camera on installations Can measure travelling time and installation time Fabrication delays due to manpower can be monitored and avoided Recommendations include DO CSR Plan Marketing of company Tidy works for inventory and project plan Supervise and investigate all installations and fabrication
- 8. Testing Of ImplementedSolution TIDYWORKS Software Minimize inventory and increased fabrication area Utilize Solid-Works Time delays in fabrication and installation Sales CHECK Tidy works Delays have been minimized Unwanted inventory has been removed Usage of boards has been stopped CSR Plan as part of marketing strategy Converting waste aluminum into sitting benches and donate with our company name on it.
- 9. Improved Solution Recommendations arebeen implemented in WAREHOUSE FABRICATION INSTALLATION ACT Use of TIDYWORKS Software helped to minimize inventory, free up space and increase fabrication area. Supervise and investigate all installations and fabrication using Deming Cycle to tackle time delays in fabrication and installation. Solid-Works models is being presented to clients. Stimulate more project enquiries
- 10. Get into residentialtoo Average building consents each month 2500 1750 Houses 300 town houses, flats, units 250 retirement villages 200 apartments http://www.stats.govt.nz/ Preparation of quotation as per the client needs Preparation of quotation for the best possible solution for the client(includes extra products and customization) Make the clients select the project which they prefer Meet the clients for bigger projects Show the software design of the product to clients. Improve sales techniques More targeted marketing Construction Expo Cross Promotion Visit all Construction Companies with new Catalogue Masterspecs Use social media Long term recommendations include
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- 12. Conclusion Improvements achieved-Fabrication, Installation, Warehouse. Marketing should be done because there is only one competitor in NZ. Start PDCA cycle for marketing. Questions ?