Mandatory Documents Required for ISO 10002:2018 Certification

ISO 10002:2018
DOCUMENTATION
REQUIREMENTS
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 The ISO 10002:2018 is a complaints-handling process developed by the
International Organization for Standardization (ISO).
 ISO 10002:2018 process is related to products and services within an
organization, and it includes planning, design, development, operation,
maintenance, and improvement.
 ISO 10002:2018 gives guidelines for the process of complaints
handling.
What is ISO 10002:2018 ?

ISO 10002:2018
Documentation Requirements
 Quality Manual
 Procedures
 Policy
 Exhibits
 Process Approach
 Blank Sample Formats
 Filled Sample Formats
 ISO 10002:2018 Audit Checklist
 Sample risk assessment sheet
 ISO 10002:2018 Document Compliance Matrix
 Filled Job Description & Specification

ISO 10002:2018 Quality Manual
 It covers sample copy of quality manual and clause-wise details on
how ISO 10002:2018 systems are implemented. It covers the context of
organization, sample policy, objectives, scope.
ISO 10002:2018 Quality Manual
 Guiding principles
 Complaints-handling framework
 Planning, design and development
 Operation of complaints-handling process
 Maintenance and improvement

ISO 10002:2018 Procedures
 It covers a sample copy of mandatory procedures as per ISO
10002:2018 covering all the details like purpose, scope, responsibility,
how procedure is followed as well as the list of exhibits, reference
documents and formats.
List of Procedures
 Procedure for Documented Information.
 Procedure for Corrective Action.
 Procedure for Internal Audit.
 Procedure for Management Review.
 Procedure for Risk Management.
 Procedure for Training.
 Procedure for Making a Complaint.
 Procedure for Complaint Handling.
 Procedure for Complaint analysis &
response.

ISO 10002:2018 Policy
List of Policy
 It covers a sample copy of policy as per ISO 10002:2018.
 Complaint Handling Policy

ISO 10002:2018 Exhibits
 It covers Skill Requirements, Multi skill requirements, Document
Identification and Codification System and Needs and Expectations of
Interested Parties etc.
List of Exhibits
 Exhibit for Skill requirements
 Exhibit for Multi skill requirements
 Exhibit for Document Identification and Codification System
 Exhibit for Needs and Expectations of Interested Parties

Process Approach
 It covers guideline for processes, flow chart and process model useful
for process mapping. It covers process flow chart and activities of all the
main and critical processes as listed below.
List of Process Approach
 Process Flow Chart of Customer Service

Blank Sample Formats
 It covers a sample copy of blank forms that are required to maintain
records as well as establish control and create system in the
organization.
List of Blank Formats
 Change Note
 Induction Training Report
 Management Review Meeting
 Job Description & Specification
 Master List of Records
 Training Report
 Objectives Monitoring Sheet
 Audit Plan/ Schedule
 Objective Plan
 List of License / certificates
 Communication Report
 Risk Analysis Sheet

Filled Sample Formats
 It covers a sample copy of filled forms that are required to maintain
records as well as establish control and create system in the
organization.
List of Filled Formats
 Induction Training Report
 Change Note
 Job Description & Specification
 Master List of Records
 Training Report
 Audit Plan/ Schedule
 Customer Complaint Report
 Objective Plan
 Complaint Register
 Communication Report

ISO 10002:2018 Audit Checklist
 This covers audit questions
based on the ISO 10002:2018
clause wise requirements. It will
be a very good tool for the
auditors to make Audit
Questionnaire for auditing. It
will bring effectiveness in
auditing.

Sample risk assessment sheet
 The ready-to-use risk template in editable form is given to prepare the risk
document for the organization. It is given in an excel format and can be used as a
template.
Document Compliance Matrix
 The ISO 10002:2018 clause requirement wise list of documents reference of
this kit is given in the compliance matrix for easy reference of user to understand
how this system is made.
Filled Job Description & Specification
 The ISO 10002:2018 filled job descriptions are given with responsibilities and
authorities of all important positions

ISO 10002:2018 Documentation Kit
Global Manager Group provides ISO 10002 Documentation Kit that
having sample documents required for ISO 10002:2018 Certification. It
contains all documents that covers all requirements of the standard. The
ISO 10002 manual to ISO 10002 audit checklist are provided in editable
format that serves as the primary source of documentation.
The ready to use ISO 10002 Documents is taking care of all clauses
defined in ISO 10002:2018 certification standard as well as it satisfies
governing general requirements to create own documents for their
company in couple of days.

Benefits
 The documentation kit takes care of all sections and sub-sections of
ISO 10002 standard and helps you to establish better system.
 It will save much of the time and cost in document preparation.
 You will get a better control in your system due to our proven
formats.
 In the preparation of document kits; our team has verified and
evaluated the entire content at various levels. More than 1000
hours are spent in the preparation of this product kit.
 The entire kit is prepared by a globally proven team of leading ISO
consultants.

Global Manager Group is the first company that introduces online
consultancy by offering international system certification
documentation and auditor training packages
sales@globalmanagergroup.com

Mandatory Documents Required for ISO 10002:2018 Certification

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