ISO 9001 is a quality management standard that requires organizations to implement a documented quality management system to facilitate improved performance and efficiency. The standard aims to ensure customer satisfaction and includes requirements for monitoring processes and continual improvement. To achieve certification, an organization must have documentation outlining its quality management system processes, as well as procedures addressing key sections of the standard related to management responsibility, resource management, product realization, measurement, and analysis. While the standard only specifies six documented procedures, other documentation may be required to effectively manage an organization's quality management system processes.

1. 9001 quality
These days, gaining ISO 9001 certification will almost certainly enhance an
organization's business reputation. The ISO 9001:2008 standard requires the
implementation of a documented quality management system to facilitate enhanced
performance and efficiency.
ISO 9001 certification is intended for any organization regardless of size, type or product
including service. According to the ISO 9001 standard there a number of system
requirements which an organisation needs to fulfill in order meet customer, regulatory
and statutory requirements. Ensuring customer satisfaction through the quality
management system is a key aim of the standard. The ISO 9001 standard also includes
elements that require monitoring and measurement of processes and continual
improvement.
In order to achieve certification an organization should have a documented quality
management system and not a system of documents. The three main objectives of the
documentation should be for communication of information, evidence of conformity and
knowledge sharing. Quality management system documentation may be in any form or
type of medium such as paper, electronic or picture. A compliant quality management
system will need to address key elements of the standard. There are five sections that
outline the requirements of a compliant system, section 4 Quality Management System,
section 5 Management Responsibility, section 6 Resource Management, section 7
Product Realisation and section 8 Measurement Analysis.
ISO 9001 section 4 requires that an organisation has a documented system with
procedures in place to control documents and records. Section 5 requires the quality
management system to include a quality policy and for senior management to
demonstrate management commitment, allocate responsibility and authority, and conduct
management reviews
Section 6 of the standard requires your system to address and review requirements for
resources, human resources and training, infrastructure and work environment. Section 7
of the standard defines the requirements for planning, design and development,
purchasing, production, control of customer property and monitoring and measurement.
Section 8 defines the quality management system requirements for measurement,
monitoring and improvement and includes sub-clauses internal audit, control of non-
conforming product, corrective action and preventative action, all of which are
compulsory procedures as defined by the standard.
ISO 9001:2008 refers specifically to only 6 documented procedures, however, other
documentation may be required by an organisation in order to manage the processes that
are necessary for the effective operation of the QMS. In addition to the minimum

2. document requirements the standard defines twenty one specific requirements for
records.
There are several requirements of ISO 9001:2008 where value can be added to a quality
management system by the preparation of other documents to demonstrate conformity
such as process flow charts, process descriptions, organization charts, specifications,
work instructions, approved supplier lists and inspection plans.
The documentation required in a system to achieve ISO 9001 certification is no longer as
onerous as prior to 2000 and the value of ISO 9001 certification for an organisation has
never been higher. Certification sends a clear message to all interested parties that an
organization is committed to high standards and continual improvement.
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