2. • Introduction
• Joseph M Juran made many contribution to the field
of quality management.
• He revolutionized the Japanese philosophy on quality
management and in no small way worked to helps
shape their economy into the industrial leader it is
today.
• TQM is the system of activities directed at achieving
delegated customers empowered employees, higher
revenues, and lower costs.
• Juran belived that main quality problems are due to
management rather than workers.
3. • Juran developed a quality trilogy to assist
management in the implementation of
strategic quality planning. That is as follows:
• 1. quality planning.
• 2. quality control.
• 3. quality improvement.
4. • Quality Planning
• This planning activities includes discovering customers needs and
developing products and processes to meet those needs.
• QP involves the following steps :-
• Identifying the customers :- This includes both internal and external customers.
• Determine customers needs
• Translate the needs
• Develop products features :- Product should need following criteria
• a) Meets the needs of the customers
• b) Meets organizational needs as a suppliers
• c)Meets the competition and minimizes costs
• Develop processes :- Develop processes of optionally capable of producing the products
features
5. • Quality control
• The managerial processes used to evaluate
actual performance, compare actual performance to
goals, and take action on the differences.
• Evaluate actual operating performance :- Most
control responsibility and authority must be given to
the worker performing the operation.
• Compare actual performance to goals :- Actual
performance must be compared to the goals that
have been set for the product or processes.
• Act on the difference :- The necessary changes are
made to bring performance in line with the goals.
6. Universal Processes for Quality Control
• Choose control subject
• Choose units of measures
• Set goals
• Measure actual performance
• Interpret the diffeerences
• Take action on the differences
7. • .Quality Improvement
• The organized creation of beneficial change, the attainment of
unprecedented levels of performance Juran belives the improvements processes
starts here, rather than with quality planning, because it provides an early and
measurable return on investment. It also create greater team work and
enthusiasm and provides improvement lessons for quality planning
• Quality Improvement follows the following sequence
• Establish a Quality :- Establish a quality council to launch, co-ordinate and
institutionalize annual quality improvement.
• Project Selection :- It is an essential part of a structured approach to quality
improvement.
• Project Team Selection :- A project team consisting of 6 to 8 people is selected.
• Assign Team responsibilities
• Provide recognition for the team :- Successes consists primarily of results
traceable to completed improvement projects.
• Progress review :- It includes the review and evaluation of all projects
individually and collectively.
8. conclusion
• As we seen, like other management gurus’ even
Juran contributed one of the greatest
contribution to the quality management system.
• His contribution towards the TQM infused more
stability and awareness in the mind of people in
the management.
• Organization which follows this systems while
making strategies can reduce its overall costs and
in other end increasing profits.
