This document summarizes an upcoming presentation on ethics versus business interests in project management. The presentation will use case studies and examples from professional forums to illustrate common ethical dilemmas project managers may face at different stages of a project's lifecycle. It will also discuss how ethical standards may vary in different regions and industries. The goal is for project managers to learn how to recognize and address potential ethical issues so they are prepared to handle similar situations in the future.
This is the presentation and workshop material used recently in Austin for the Austin Software Process Improvement Network (A-SPIN) that was given last week
Implementing a Project Management approach in a multi-national - PM Today Art...Donnie MacNicol
Describes work done with NDS (prior to them becoming part of Cisco) on developing a Project Management Code of Practice and the individual leadership development of the global Project Manager community using Strengths Deployment Inventory.
Sony Ericsson Mobile Communications is a global provider of mobile multimedia devices, including feature-rich phones, accessories and PC cards. The products combine powerful technology with innovative applications for mobile imaging, music, communications and entertainment. CA-Clarity was chosen as the core product for their "Project Execution and Resource Levelling" programme, also known as PEaRL
Strategic Initiative Optimization and Strategic Relationship Optimizationarnoldconsultants
New solution consisting of processes, services and software tools for the alignment (and management) of strategic initiatives to the corporate strategies they support and provide a 360 view of status via SharePoint.
Agile learning Designs for an Agile world - Using Agile values and principles...Frank Edelkraut
Qualifiying sesidns preparing for agile work and organizations should reflect the agile principles. Which changes are needed and how an agile design may look like is described in this paper.
The paper received the "Best Paper Award" at Innovation Arabia 12 in February 2019.
Interesante investigación, que nos demuestra el éxito obtenido por grandes empresas americanas, a través de la instauración de OFICINA DE PROYECTOS, y del aumento de la tendencia en estas
Strategic Talent Mobility: Connecting Personal Potential to Organizational Go...Taleo Research
Talent mobility is the ability to rapidly and strategically move people from role to role and function to function as business needs change. This presentation provides the results of research from the UK and Australia by Taleo Research on the benefits and challenges organisations face in pursuing proactive talent mobility, and the role that strong talent intelligence can play.
The Fresh Connection is worlds famous business simulation to help companies to break functional silos, align decision making and foster collaboration in the value chain, through experiential learning
Learn 07 Power Words To Express Surprise !! Sound SophisticatedAmit Kumar
Power Vocabulary To Express Your Surprise. Use These Words To Sound Sophisticated..And Score More In Social Gatherings...
Powered By Word-A-Holic-Z's
(Strategies To Remember Words For Life)
This is the presentation and workshop material used recently in Austin for the Austin Software Process Improvement Network (A-SPIN) that was given last week
Implementing a Project Management approach in a multi-national - PM Today Art...Donnie MacNicol
Describes work done with NDS (prior to them becoming part of Cisco) on developing a Project Management Code of Practice and the individual leadership development of the global Project Manager community using Strengths Deployment Inventory.
Sony Ericsson Mobile Communications is a global provider of mobile multimedia devices, including feature-rich phones, accessories and PC cards. The products combine powerful technology with innovative applications for mobile imaging, music, communications and entertainment. CA-Clarity was chosen as the core product for their "Project Execution and Resource Levelling" programme, also known as PEaRL
Strategic Initiative Optimization and Strategic Relationship Optimizationarnoldconsultants
New solution consisting of processes, services and software tools for the alignment (and management) of strategic initiatives to the corporate strategies they support and provide a 360 view of status via SharePoint.
Agile learning Designs for an Agile world - Using Agile values and principles...Frank Edelkraut
Qualifiying sesidns preparing for agile work and organizations should reflect the agile principles. Which changes are needed and how an agile design may look like is described in this paper.
The paper received the "Best Paper Award" at Innovation Arabia 12 in February 2019.
Interesante investigación, que nos demuestra el éxito obtenido por grandes empresas americanas, a través de la instauración de OFICINA DE PROYECTOS, y del aumento de la tendencia en estas
Strategic Talent Mobility: Connecting Personal Potential to Organizational Go...Taleo Research
Talent mobility is the ability to rapidly and strategically move people from role to role and function to function as business needs change. This presentation provides the results of research from the UK and Australia by Taleo Research on the benefits and challenges organisations face in pursuing proactive talent mobility, and the role that strong talent intelligence can play.
The Fresh Connection is worlds famous business simulation to help companies to break functional silos, align decision making and foster collaboration in the value chain, through experiential learning
Learn 07 Power Words To Express Surprise !! Sound SophisticatedAmit Kumar
Power Vocabulary To Express Your Surprise. Use These Words To Sound Sophisticated..And Score More In Social Gatherings...
Powered By Word-A-Holic-Z's
(Strategies To Remember Words For Life)
PACKAGE INCLUDES:
Room type: Ocean Oasis
Transfer Mode: Seaplane
Meal Plan: BB (Breakfast)
No of nights: 4 nights
Valid till 31st of October 2013
$ 2839
Business insights Evaluation of a Telecom client dataset using R AbdulMajedRaja R S
A Telecom Operator has provided us their customer data to analyse and find meaningful insights in business context that can help the company to improve their process and services to their customers. This report summarises all of the statistical findings from the analysis of the Telecom operator’s dataset.
grlc is a thin server that translates SPARQL queries (and their associated metadata) from GitHub repositories into full-fledged API Swagger specifications and user interfaces.
Word-A-Holic-Z 008- Vocab Masters (Edu Right Foundation)Amit Kumar
Flip Through These 50+ Words...Quick Revision..Helpful For Competitive Examinations..& Especially Vocab Masters Of Jamshedpur..The Vocabulary Contest Being Promoted By Edu Right Foundation Jamshedpur
COLORFUL SOUNDS OF THE C MAJOR GAMUT. Notes on the staff of the c-major gamut and their colours.
C – yellow; D – blue; E – orange; G – red; A – violet; H – green
the result: the student knows the colour of the proper sound of the cmajor gamut.
------------------------------------------------------------------------------
The European Commission support for the production of this publication does not constitute endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Week 6BUSI7280 Managing in a Global Context1.docxhelzerpatrina
Week 6
BUSI7280 Managing in a Global Context
1
Module 1
Learning insights
Reflective essay due Friday, 30 August
‘For every complex problem, there is a simply solution which is wrong’ Drucker (more or less)
Congruence – 3 concentric circles – core values (why?), contextual complexities (how?), behaviours and actions (what?).
What was taught?
What was learned?
3
Week 6
Managing organisations (Ethics, Innovation & the Future)
4
Ethics
The word ‘ethics’ is derived from the Greek word ‘ethos’ referring to character and manners, it is about your identity and how you relate to the world around you.
It is about the choices you make, the values that guide you and what you learn along the way.
Business ethics isn’t new
Every system of human activity is underwritten by a moral code
Production is no different
‘Moral economy’ inherent in subsistence, feudal, industrial, capitalist, communist systems
Adam Smith, Wilfred Owen, Frederick Winslow Taylor, Henry Ford, Bill Gates, Warren Buffet … all include moral values in their prescriptions for success
Ethical Leadership
Leaders use formal and informal mechanisms to shape their organizations’ culture,
Managers’ actions and choices, the decisions they make, the decisions they fail to make and the behaviour they choose to punish, reward, promote or ignore, show their people not only what the organization really values, but also the type of behavior that is rewarded.
is implicity in the process of management
Guru time
Brooke Deterline
https://youtu.be/wzicXbnmllc
What do managers need?
Ethical responsibility
Essentially there are two key considerations for managers regarding ethical conduct and decision-making:
First, it is important to remember that we are all susceptible to making bad choices in particular circumstances
Second, managers and organizational leaders have a significant responsibility in creating ethical workplace climates and cultures in which ethical conduct is the norm.
create ethical workplace climate
role model ethical leadership
Ethics and Managerial responsibility
recruit individuals with high ethical standards;
establish a formal code of ethics and decision policies;
lead by example;
provide clarity around job goals and performance appraisal mechanisms;
include ethics training in induction and orientation programs;
conduct social audits; and
offer support to employees facing ethical dilemmas.
Creating an ethical organisational culture
11
Saying and doing
Make a list scoring your organization from 1 to 3 on each activity
1 is we don’t talk about it and then it’s up to individuals
2 is we talk about it and do it sometimes
3 we do it
Ethical Decision Making
Approaches
13
Ethics – ideas-v-realities
Ethics is about ideas but it’s also about doing things
So rest of this class is exercises designed to consider how you – as a manager – might ‘do’ business ethics
Ethical Dilemmas
What approach do you take?
Why?
What does this tell you ab ...
PrintCurrent Debate in Learning Theory Scoring Guide.docxsleeperharwell
PrintCurrent Debate in Learning Theory Scoring Guide
Current Debate in Learning Theory Scoring Guide Grading Rubric
Criteria
Non-performance
Basic
Proficient
Distinguished
Explain how the evolution of learning theories and neuroscience over time has shaped a selected learning controversy.
Does not explain how the evolution of learning theories and neuroscience over time has shaped a selected learning controversy.
Explains how the evolution of learning theories and neuroscience over time, but not how it has shaped a selected learning controversy.
Explains how the evolution of learning theories and neuroscience over time has shaped a selected learning controversy.
Explains how the evolution of learning theories and neuroscience over time has shaped a selected learning controversy. Draws from multiple perspectives and evidence-based research to support explanation.
Evaluate multiple perspectives on the selected learning controversy.
Does not identify multiple perspectives on the selected learning controversy.
Identifies but does not analyze multiple perspectives on the selected learning controversy.
Analyzes multiple perspectives on the selected learning controversy.
Evaluates multiple perspectives on the selected learning controversy.
Assess the implications of this learning controversy on your area of specialization.
Does not assess the implications of this learning controversy on an area of specialization.
Assesses the implications of this learning controversy but does not associate with area of specialization.
Assesses the implications of this learning controversy on one's own area of specialization.
Assesses the implications of this learning controversy on one's own area of specialization. Discusses best practices for staying informed with current research in field.
Write clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics; format paper, citations, and references using APA style.
Does not write clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics; does not format paper, citations, and references correctly using APA style.
Uses sentence structure that is mostly clear, with a few minor spelling or grammatical errors but fails to attribute quotes and citations in a few places, or allows some inconsistencies in APA style.
Writes clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics; formats paper, citations, and references using APA style.
Writes clearly and logically, with correct use of spelling, grammar, punctuation, and mechanics; uses relevant evidence to support a central idea; f.
The work of HR part two the flow ofinformation and work.docxchristalgrieg
The work of HR part two: the flow of
information and work
Harnessing
the power
of corporate
culture
STRATEGIC COMMENTARY
Laurent Jaquenoud
e-HR
Employee self-service at RDF
HOW TO...
Integrate corporate culture and
employee engagement
PRACTITIONER PROFILE
Julie Bass, Groupama
METRICS
Rating intellectual capital
HR AT WORK
Tailored recognition at Lloyds TSB
Asset Finance
HR AT WORK
Transport for London’s
non-traditional training
REWARDS
Communicating employee
recognition at MDOT
RESEARCH AND RESULTS
Effective recruiting tied to stronger
financial results
September/October 2005
Volume 4, Issue 6
PAGE 20
DEPARTMENTS
Ethics and strategy innovation at Citigroup
How O2 built the business case for
engagement
Creating a business-focused IT function
Developing leaders for a sustainable
global society
Defining the strategic agenda for HR
FEATURES
by Dave Ulrich and Wayne Brockbank
32 Volume 4 Issue 6 September/October 2005
VER THE PAST DECADE, increasing
focus has been placed on the role that
businesses can – and should – play in
contributing to a sustainable global society.
Failure to face up to these challenges has significant costs.
Increasingly, a firm’s long-term competitiveness is
dependent on how creatively and adroitly its leaders
manage at the intersection of financial, social and
environmental objectives.
Responsibility for assuring that leaders at all levels in
the firm are ready to meet these rising expectations is
widely shared throughout the corporation, but HR
professionals, particularly those responsible for leadership
development, can be at the forefront of the effort.
To be in this vanguard, leadership development
experts must reflect on two critical questions: What
kind of leader is called for? And how do we develop
individuals with these capabilities? Since 1999 the
Aspen Institute’s Business and Society Program has
been convening experts in leadership development
from academic institutions, corporations and
professional service firms around the world, inviting
them to share insights on these questions. This article
details what we have learned so far from conversations
with these leading thinkers.
A new model for business leadership
If we are now expecting businesses to operate with a
longer-term view that takes social and environmental
impacts into account, we need a new model of
leadership to achieve that result. Typically, “new
model” leaders:
• are able to span boundaries, listen to diverse
constituencies and be willing to be altered by any of
these inputs;
• have the courage to make tough decisions in a way
that acknowledges the often conflicting
values/expectations of these constituencies;
• are enriched, not overwhelmed, by complexity and
diversity;
• build a team that is stronger than its individual parts;
• see the firm in a larger context, considering social and
environmental issues beyond the corporation’s gates;
• move beyond solving specific problems or addressing
particular needs ...
There's lots of talk about behavioural economics. But how do you practically apply it to sustainability?
Many books and presentations focus on specific aspects and heuristics, such as social norms and reframing.
This deck doesn't attempt this. Instead it provides initial guidance and suggestions for CSR and Sustainability professionals who want to start applying behavioural economics within their organisations. What should they do differently? Which practical steps should they take?
We hope it gets you thinking.
For a copy of the deck, please get in touch via: http://prime-decision.com/contact/
Pg. 04Question Four Assignment 1Deadline Day 21.docxmattjtoni51554
Pg. 04
Question Four
Assignment 1
Deadline: Day 21/10/2017 @ 23:59
[Total Mark for this Assignment is 5]
Decision support systems
IT 445
College of Computing and Informatics
Question One
1 Mark
Learning Outcome(s):
Instructors: State the Learning Outcome(s) that match this question
Explain how decision style can effect on the decision makers think and react to a problem?
Question Two
2 Marks
Learning Outcome(s):
Instructors: State the Learning Outcome(s) that match this question
Explain of closed-loop Cycle business performance management methodology and its four processes in detail.Question Three
1 Mark
Learning Outcome(s):
Instructors: State the Learning Outcome(s) that match this question
What are the major categories that classified the managers’ roles? Explain the following roles and match them with their categories (Negotiator, Leader, Spokesperson, and Entrepreneur)?
Question Four
1 Mark
Learning Outcome(s):
Instructors: State the Learning Outcome(s) that match this question
Explain and draw the architecture of web-based data warehousing.
What are ethics?
Ethics is a cumulative effort to understand and to control individualism (or existentialism).
Necessary to control this self-regarding human characteristic to live peacefully as an extended group of people.
Ethical behaviour =balance between self-interest and group responsibility.
It is largely a learned skill, rather than an instinct.
Ethics = informal guide to professional decision-making with clear moral guidelines.
The Concept of Engineering Ethics
Ethics is a study of morality in practice
Ethics is given relevance as the application of moral values, particularly in a professional capacity.
2
Ethics =provision of a value system
Very often a guide to proper conduct in society/ work place, rather than imposition of a set of rules like the Road Code
It enables professionals to be influenced and guided in their decision making
Ethical guidelines can very often be informative and descriptive, rather than authoritarian and prescriptive
Values, Etiquette, Morals and Ethics
Values: Your own subjective principles including worth and desirability
Etiquette: Considered good mannered and polite
Morality: Applying a set of morally correct/ honourable set of rules/ principles to situation
Morality = generally accepted standards of right and wrong in a society
Ethics = study of moral decision-making
Used when referring to professional behaviour
Can appear in a code of professional ethics
In New Zealand
A code of engineering ethics is published by IPENZ, which is the professional body, representing professional engineers from all disciplines in New Zealand.
The ethical objectives of the institution are to develop and promote ethical engineering practices benefiting the wider community.
Which is particularly appropriate for engineers, and which is published for the information of the public.
These ethical values .
ETHICS01 - Introduction to Computer EthicsMichael Heron
An overview of issues related to ethics and the psychology of immorality. Intended for computing students as part of a professional and ethical issues module.
Book summary - Perspectives on agility - Hrishikesh KarekarHrishikesh Karekar
Based on insights from years of agile coaching and leading large agile transformations, Perspectives on agility provides a point of view on some of the crucial aspects that leaders, coaches, and agile practitioners need to focus on in their journey for business agility.
Presentation focus:
Session Focus:
Develop an understanding of the adaptive leadership model.
Develop leadership skills to encounter a multitude of challenges
SOME ETHICAL PRINCIPLES AND DILEMMAS TO CONSIDER WHILE MANAGING DEVELOPMENT P...John1Lorcan
There is no doubt that contemporary business executives have judged business ethics to be indispensable to smooth business growth. This is not just about the long term gains that good business is bound to bring, but also for the sense of ‘goodness’ that ethical business restores. Since development organizations and projects alike provide important environments for the implementation of business ethics, this work therefore thrives to unearth some of the potential ethical dilemmas that may arise in the various phases of development projects, as well as a recommendation of ethical principles that may be useful in tackling those dilemmas. The method of research employed here is normative in approach; and it operated through reflective equilibrium, analysis and evaluation.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
Website Link :
https://skyeresidences.com/
https://skyeresidences.com/about-us/
https://skyeresidences.com/gallery/
https://skyeresidences.com/rooms/
https://skyeresidences.com/near-by-attractions/
https://skyeresidences.com/commute/
https://skyeresidences.com/contact/
https://skyeresidences.com/queen-suite-with-sofa-bed/
https://skyeresidences.com/queen-suite-with-sofa-bed-and-balcony/
https://skyeresidences.com/queen-suite-with-sofa-bed-accessible/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-king-queen-suite-with-sofa-bed/
https://skyeresidences.com/2-bedroom-deluxe-queen-suite-with-sofa-bed-accessible/
#Skye Residences Etobicoke, #Skye Residences Near Toronto Airport, #Skye Residences Toronto, #Skye Hotel Toronto, #Skye Hotel Near Toronto Airport, #Hotel Near Toronto Airport, #Near Toronto Airport Accommodation, #Suites Near Toronto Airport, #Etobicoke Suites Near Airport, #Hotel Near Toronto Pearson International Airport, #Toronto Airport Suite Rentals, #Pearson Airport Hotel Suites
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
2. Project Management National Conference 2011 PMI India
“Project Management - Ethics
versus business interest, how to
cope with conflicting scenarios."
Piyush Govil PMP®
Vice-President (ITCONS e-Solutions Pvt. Ltd)
Archana Sharma PMP®
Delivery Project Manager (Mpahsis an HP Company)
2|P a g e
Application of Select Tools of Psychology for Effective Project Management
3. Project Management National Conference 2011 PMI India
Contents
1 What do you mean by ethics? How many times have you refreshed your concepts about
ethics?.....................................................................................................................................4
2 Do ethical parameters vary from region to region?............................................................4
3 Assembling and Exercising Ethical Values........................................................................5
4 How do you cope with such circumstances? .....................................................................5
5 The Journey Begins............................................................................................................6
6 Ethical Impasse during Execution Phase...........................................................................6
7 Inference from a Project Management Community forum................................................7
8 Ethical Impasse during Pre-Sales Phase.............................................................................7
9 Conjectures by Project Management Community..............................................................8
10 Laying a Foundation for an Unhealthy Business Environment.....................................10
11 Ethical Impasse While Monitoring the Project Health...................................................10
12 Laying a Foundation for an Unhealthy Business Environment.....................................11
13 Conclusion......................................................................................................................12
14 About the Authors: ........................................................................................................12
15 Acknowledgement:.........................................................................................................14
16 Reference:.......................................................................................................................14
3|P a g e
Application of Select Tools of Psychology for Effective Project Management
4. Project Management National Conference 2011 PMI India
Ethics and business interest are like two contestants striving to stay ahead of the
other to seize their clientele. Amazingly everyone may be wondering how
to recognize who are the potential clientele. Surprisingly, the answer is: we as a
Project Management community are esteemed clientele.
Project Leader’s as a ‘buyer’ encounters Business Interest and Ethics as two
‘sellers’ at each step in the entire life cycle of a project. It is the choice of the
Project leader to choose the seller; however, most of the time their decisions are
driven by the excessive delivery pressure from stakeholders. They lean to
choose the easiest path rather than a complex one, which may or may not lie
within ethical periphery. Being ethically correct always helps in long run.
1 What do you mean by ethics? How many
times have you refreshed your concepts about ethics?
Ethics, by definition, is the code of conduct in which one adheres to when
involved in professional engagements. Ethics and Morals go side by side as the
former is behavior based in professional life and the latter is more person or
human oriented.
2 Do ethical parameters vary from region to
region?
Ethical behavior varies as it crosses geographical boundaries. Behavior by
individual or by group may be ethically acceptable in certain geographies and the
same conduct is absolutely unacceptable in other geography. In the era of
globalization, the project management community carries a huge responsibility
on their shoulders and is also accountable for their ethical conduct. They have to
create equilibrium without jeopardizing the integrity of the organization as a
whole. Multi located corporations; therefore, formulate common ethic polices for
employees wrapping up with best practices across industries that are acceptable
across geographies.
“The most important persuasion tool you have in your entire arsenal is
integrity.” ~Zig Ziglar
Nowadays it looks like every one of us is in some kind of a rat race to stay ahead
professionally. We focus our attention to our conduct and make determinations
based on acceptable and unacceptable ethical parameters. People articulate that
this competitive world does not allow one to take sufficient time to revisit the
conduct or the decisions made due to various compulsions. Is it really complex to
4|P a g e
Application of Select Tools of Psychology for Effective Project Management
5. Project Management National Conference 2011 PMI India
measure various decisions taken to get new business on ethical parameters? Do
we always have to compromise? It is true in numerous occasions; it leaves many
of us at a juncture where no room is left for a person to evaluate actions.
3 Assembling and Exercising Ethical Values
When we began our educational journey, we were taught moral science to
develop our ethical values and follow the path of ethical conduct throughout life.
When one enters the corporate world, lessons learned in moral science class
helps to instill the code of conduct in one’s professional life.
The code of conduct policy protects organization as well as individual employees
from harm resulting from unethical practice. Basically it is handed over to
employees to refresh moral lessons and provide guidance to handle conflicting
situations.
In contrary to various excuses made to correct judgment, based on the situation,
we would like to bring up an interesting fact. As we grow and move from college
to professional life, every one of us make use of various subjects learned since
our school days. We use mathematical operators to do all sorts of calculations in
preparing estimates, etc. We make use of science topics like physics, chemistry
or biology, and math for innovations to help save life and meet daily demands.
Why does it seem we forget our lessons learned in moral science classes? Is the
act of exercising ethical values so complex? Are we trying to stand ahead of
each other by hook or crook?
4 How do you cope with such
circumstances?
As such, there is no definitive answer or solution to such scenarios. Moreover it
depends on how best the situation is judged by a person and performed based
on the conscience. In some cases Project Leaders refer to related decisions
made in earlier projects. It has also been observed Project Leaders make
decisions based on a general trend in an organization or learn by observing the
decision making methods of reporting managers during the course of their
acquaintance with them. It is really tough for a Project Leader to make a decision
under such circumstances. These decisions should be weighed, balanced and
mitigated for future adverse implications.
5|P a g e
Application of Select Tools of Psychology for Effective Project Management
6. Project Management National Conference 2011 PMI India
5 The Journey Begins
We intend to present our paper on cases/scenarios collated, based on the
different anecdotes encountered during professional life and inferences from
project management professional forums. Project Management professionals
may find that couple of the cases they have come across at some point of time
during the entire life cycle of the project or career. It is also possible that you
may have never encountered such scenarios. This paper possibly confers an
opportunity to learn and take a vital step, if encountered and geared up with
some corrective actions, when similar circumstances arise.
During the entire life cycle of the project it is obvious that the Project Leaders
may land up in a crisis situation due to various reasons. A state of dilemma and
apprehension to share information, at that moment with major stakeholders
whom could be a client or senior management, may lead to more trouble.
Maintaining transparency with stakeholders always facilitates making the right
decision at tough times and helps build one’s own credibility. It is observed that a
majority of time, when information dissemination is proactively handled, one can
deal with tricky situations with ease. Those who are involved in projects, and are
affected due to crises situations, surely collaborate to sail safely to shores.
6 Ethical Impasse during Execution Phase
An interesting case cropped up during the execution phase of a project: Try to
step into the shoes as a Project Leader in this situation and introspect how you
would muddle through such a situation.
A Case… You are a Project Manager (PM) on a global project 'X' which is a
Time and Materials contract. One of your critical resources resigns and leaves
the project during the particular phase where his skill set is most required.
A Challenge… To avoid any backlash from the client, your PM says not to
apprise the client of the resource resignation. Instead he proposes to use a
relatively new resource, which does not possess the required skill set and
expertise. This new resource would work in the name of the resource that
resigned and also use the email id of the old resource.
A state of dilemma… You are not comfortable in communicating this unethical
decision of your supervisor. What will you do? However, in order to avoid any
business loss you may be forced to continue with what your supervisor says.
How would you cope with the situation where you feel morally compromised?”
6|P a g e
Application of Select Tools of Psychology for Effective Project Management
7. Project Management National Conference 2011 PMI India
7 Inference from a Project Management
Community forum
When the above scenario was discussed in the Project Management Global
Community Forum, we received remarkable comments from professionals.
Business ethics differs across geographical boundaries. Consequently this
includes expression of thought.
Professionals suggested that this scenario not only falls within ethical boundary;
it can be treated as fraud and moreover, do not hesitate to share that their
country has a law to protect the whistle blower. Quite a few professionals put
forward their views in a modest manner and maintained that transparency always
facilitates the maintaining of credibility and avoids multiplying more unethical
decisions to be taken to hide the first unethical decision.
Professional also shared it is preferable to take your customers into confidence
and put their foot down against the will of the supervisor that made the unethical
decision. In practical terms taking such a stand against a supervisor’s advice is
certainly a brave stand as insubordination may have an adverse effect on
immediate career growth. In contrast, a successful ethical project completion
shall lead to immense learning, while establishing the trust of your customer, for
you and can pave the way for future business opportunities with same customer.
As rightly said, this does not have a decisive answer and thoughts expressed are
all based on individual’s ideology. As an author we ourselves do not have a
remedy. What you think, do you have an answer?
8 Ethical Impasse during Pre-Sales Phase
Today every business faces cutthroat competition with ever increasing new
players. Organizations are not willing to leave any stone unturned to win projects.
To win new clients or get new assignments from existing clientele is equally
difficult due to competition. Winning the existing client’s confidence requires a
job well done with sustained reputation and credibility.
Project management professionals involved in drafting proposals may spend
sleepless nights to prove the Unique Selling Point (USP) of their organization
and work under extreme pressure to win the project work for their company.
When any PM performs under stress with capability at stake and growing
pressure from senior management, there are chances of stumbling upon
questionable values which may hurt individual’s ethical beliefs. As per individual
ideology certain actions may possibly lie outside the ethical periphery; however
at the same time those actions are deemed acceptable to get the business.
7|P a g e
Application of Select Tools of Psychology for Effective Project Management
8. Project Management National Conference 2011 PMI India
Here, we present another case which everyone may have come across, when
involved during the pre-sales phase in your organization. When no direct
involvement pre-sales team connects to discuss project details to fill in the
technical gaps in the proposals.
A case… “You are a PM and have to submit a proposal for a new project to
client X. You have read the RFP and know that the technology is new to your
organization and skills are not available. However due to organization strength,
you are convinced that the company can hire the skills on demand. As per the
RFP requirement, you have to mention previous projects executed using the
same technology.
Your company has just started the first project using the same technology and is
training resources.
A contest with inner soul…It is clearly stated in the RFP to declare previous
projects executed using the same technology. Though the company does not
have implementation experience, your Director wants you to respond to the RFP
making a claim that you have several projects in implementation stages.
A sticky situation… To win the project bid, you refer to projects executed in
your organization on a different technology by changing the information about
that technology. You also attached the resume of an Architect drafted, at your
end, with the required technology expertise.
This action is unethical. It is fraudulent to state that you have experience where
you do not even though you think what you are doing is in the businesses best
interest.
What would you do in this situation – Business or Ethics?
9 Conjectures by Project Management
Community
When this case was presented to the Project Management Community to solicit
their viewpoint, their contribution was remarkable.
Many professionals commented that the pre-sales team’s aim is to win project
contract as their job is at stake. Due to cut throat competition, and to achieve
their quotas, they have to frame proposals accordingly. Bigger organizations are
sufficiently equipped and capable of acquiring matching skills resources on
8|P a g e
Application of Select Tools of Psychology for Effective Project Management
9. Project Management National Conference 2011 PMI India
demand and execute the project. To remain profitable in business they have to
showcase their strengths.
Over showcasing can potentially lead to project failure and bring about a bad
name. One has to state a team ramp-up plan, of experienced resources required,
as soon as the contract is awarded with reference to similarities in earlier
projects. This is the best approach and is acceptable in all markets.
A catch 22 situation for a buyer is seen during the selection process of the
vendor. They have to select the best out of all the vendors based on the past
projects and market credibility.
What you think? What will you choose ethics or business? Practically to win the
bid you may choose business, however to execute the project for a successful
completion, you may choose not to leave the ethical track so that you are able to
build credibility with the client.
If you step in the shoes of the client what will you do? When you have to
evaluate proposals, have you ever had brainstorming sessions with similar
questions on submitted proposals? Have you ever had a chance to select the
same vendor, even when you know they do not have the expertise and even
though it is mentioned in the proposal they have the required skills for the
project?
“When a company or individual compromises one time, whether it's on price or
principle, the next compromise is right around the corner and you can bet your
last nickel on it.” ~Zig Ziglar
One other case we observed during the pre-sales meeting between a ‘seller’ and
‘buyer’ of the project. We would like you to step in the shoes of as a PM.
A Case… You are a PM; during your meeting with customer you agreed upon all
the requirements, as you have to achieve your quota numbers and met your
target. You were able to secure the order.
You briefly described the requirement and forwarded the information to the
delivery team. The delivery team found the requirements very simple and
estimated the duration and resources accordingly. Your client is glad that they
will get the product with all the scoped items, on time.
A challenge… When intermediate deliverables begin delivery, the team starts
getting hit. Deliverables were not matching with the client’s expectation and
specifications.
9|P a g e
Application of Select Tools of Psychology for Effective Project Management
10. Project Management National Conference 2011 PMI India
Discussions started between delivery team and your customer. The Project
Delivery Team argued that the client’s expectation was not in scope. The client,
at this stage, does not agree and puts forward that specifications had already
been agreed upon during the pre-award stage.
A state of dilemma… As a delivery team you have to put forth extra effort.
Resources required must be made available to meet client’s expectations and to
avoid your organization getting a bad name.
10 Laying a Foundation for an Unhealthy
Business Environment
Being a PM your personal goals are not above organization’s goals. To achieve
your quota numbers and in the process making other team deliverables
vulnerable, is not acceptable ethically. This also directly spoils an organizations
name. One has to set goals that are in line with an organization’s goal.
Have you also performed in the similar manner if being part of pre-sales team?
What would be your reactions? Suppose you were leading the delivery team?
Business Interest and Ethics both has a vital role to play, do you agree?
11 Ethical Impasse While Monitoring the Project
Health
Project, by definition, is a unique activity. During the entire life cycle a PM has to
cross many barriers starting from the scope until closuring activities. PM’s have
to engage their stakeholders by constituting proper communication channels to
deliver project deliverables successfully. To keep all stakeholders apprised
proactively, information dissemination is one of the most important techniques of
project management. PM’s have a huge responsibility to maintain various
matrices to monitor the progress and health of the project and share this data
with stakeholders.
A case… You are a PM in ‘X’ organization certified by a software engineering
maturity model body. You are handling a global project and, to meet the
minimum requirements for certification, you have been asked to maintain certain
metrics to monitor the health of a project during its entire life cycle.
The organization’s process team organized regular meetings to record and take
stock of the project requirements. These records are updated for external
auditors and to help project teams make corrective actions in case of lacunae’s.
10|P a g e
Application of Select Tools of Psychology for Effective Project Management
11. Project Management National Conference 2011 PMI India
The standard matrices provided to you are more appropriate for a development
project rather than support project. Your project is not purely a development
project it is more a support project with enhancements in the client’s existing
system.
Users of the system, at your client’s end, based on day to day experience report
changes which lead to frequent changes for your team. Due to which priorities of
deliverables also changes accordingly.
A challenge… You are facing difficulty to fulfill the organizational need to update
the matrices and to show the data that your project is achieving 100% health.
Due to frequent change request from your client, you have to redefine, and
reschedule activities based on priorities agreed upon between you and the client.
You have a challenge to fulfill the organization requirement by entering
appropriate data into matrices to show health status and progress of your project.
Due to changing priorities your project health on papers does not meet the
minimum satisfactory level for the organizations process group; however, you
and your client are on same page. Your client is highly satisfied with your project
management activities and work progress on defined priorities.
A state of dilemma…To satisfy senior management neither your delivery
manager nor your Software Engineering Process Group likes to differentiate
project kind whether it is development project or a support project. They instruct
or amend suggested changes to the metrics accordingly and want you to cook
data to fit the already existing standard matrices used for other projects.
In the organizational process review meeting nobody tries to understand your
viewpoint and they want you to show data as they see fit. Nobody seems
bothered whether the data is relevant to your day-to-day project management.
12 Laying a Foundation for an Unhealthy
Business Environment
During your appraisal cycle because of your reluctance to cook data, to simply
satisfy your supervisor’s demand, your supervisor wrote unable to meet project
management minimum requirement and your grade was determined on the basis
of appraisal comments.
Should the discussion above be linked with the performance of an employee?
How would you react? What action might you have taken when you are the
supervisor dealing with a similar case? At such junctures why do we miss the
11|P a g e
Application of Select Tools of Psychology for Effective Project Management
12. Project Management National Conference 2011 PMI India
recalling of our moral lessons whereas we always want to apply mathematical
operators to form the best data to satisfy the need?
“Divorced from ethics, leadership is reduced to management and politics to mere
technique. “
- James MacGregor Burns
13 Conclusion
The project management community carries a huge responsibility for delivering
projects within triple constraints of scope, time and cost. Add to that a quality
wrapper to build their respective nations and to imbibe high ethical values.
Business Interest and Ethics should go hand-in-hand rather than be looked upon
as contestants. Both entities are found standing face-to-face at a number of
junctures. Both claim that they are within their defined ethical periphery.
Professionals engaged in business need to take a balanced approach while
making decisions without compromising on credibility as well as integrity.
***********************
14 About the Authors:
Archana Sharma B.E, MS, ITIL, PMP® Delivery Project Manager
(Mpahsis an HP Company)
Archana has over 16 years spanning 12 years in Telecom Software
Delivery and 4 years in IT Program Management Consultancy & project
Delivery in Banking Domain. Archana is certified ITIL V3 Foundation and
12|P a g e
Application of Select Tools of Psychology for Effective Project Management
13. Project Management National Conference 2011 PMI India
Project Management Professional (PMP®). She has been associated
with PMI since 2009 has been actively involved in PMBOK fourth edition
review.
Archana’s 16 years of professional journey started from ITI Ltd, further
associated with Daewoo Telecom, Hughes Software Systems, EDS and
currently associated with Mpahsis an HP Company.
Piyush Govil B.E., PMP® Vice-President (ITCONS e-Solutions Pvt. Ltd)
Piyush has over 16 years of experience majorly into software
development Project Management. He has major experience in managing
software products for US Education domain. In earlier days of his career
he has being involved in IT infrastructure management before moving into
IT software development.
He has been associated with PMI since 2007 being member of various
standards team like Program Management, Risk Management Item
writing committee and others. In his current role, he is managing the
Talent Management Software product development to new business
acquisition.
Piyush is founding member of “PMI Ethics in Project Management
Community of Practice” and associated with PMI North India Chapter as
Vice-President- Communication
13|P a g e
Application of Select Tools of Psychology for Effective Project Management
14. Project Management National Conference 2011 PMI India
15 Acknowledgement:
1. Sangita Garg B.E., M.tech (Senior Consultant)
2. Dr. Sonya Surrett LS, PMP, CLC (Decision Life Coach)
We are honored; they selflessly helped us in reviewing our paper and provided
valuable suggestions.
16 Reference:
http://www.wisegeek.com/what-is-the-difference-between-ethics-and-morals.htm
14|P a g e
Application of Select Tools of Psychology for Effective Project Management