This document provides a summary of Pierre D. Robinson's qualifications and experience working with EPIC software systems. It outlines his objective of securing an IT position utilizing his experience with EPIC Ambulatory and Inpatient systems. His professional experience includes providing implementation support, clinician training, and troubleshooting for various healthcare organizations over the past several years. He has skills in building templates, workflows, and smart tools/phrases in different EPIC modules like CPOE, ClinDoc, and ASAP.

1. Pierre D. Robinson
1621 Boulderwoods Dr. SE Atlanta, GA 30316
Phone ~ (404) 692-3005 Email~ Probinson1221@live.com
LONG TERM OBJECTIVE
Complete IT education. Secure position utilizing my EPIC Epicare/Ambulatory or InPatient.
SUMMARY
Focused, diversified and adaptable professional Epic Specialist with strong analytical skills in
Systems Application Support, Computer Operations and PC and Desktop Support. All previous
employment assignments include providing training and professional customer service. Skilled
in maintaining strict schedules, and providing exceptional support. Secure position utilizing my
EPIC Epicare/Ambulatory and Connect Care (v9) experience with extensive problem-solving
expertise and emphasized focus on In-Patient and Outpatient template builds. Possessing strong
customer service, communication, organizational and team building skills. I also have a strong
working knowledge of the AS400 System, Microsoft Word, Excel and PowerPoint as well as
proven Call Center Service skills.
PROFESSIONAL EXPERIENCE
Novant Health
Charlotte, NC 2/15 – 4/15
Implementation Go live Support , Elbow to Elbow Clinician support, Physician champion
Support CPOE, Smart Phrase creation, Trouble shooting day to day issues , HB support, PB
support, Cadence , ASAP.
University Hospital
Cincinnati, Oh 10/12-11/12
Floor support during big bang Go-Live. Assisted with Physicians, nurses and unit coordinators. Elbow to Elbow
support to staff to bridge the gap with workflow. Trouble shooting for day to day issues.Personalization
appointments. One on one training for physicians.Supported Clin Doc, CPOE, Optime, Anesthesia,Radiant, Stork,
ASAP, Cadence and Ambulatory modules. .
Tri-State Lab 01/12 – 08/12
Cincinnati, OH
 Built and maintained test codes, physicians, and client accounts in the laboratory SIS
system (Seacoast) as well as in the ordering/resulting website application (Lifepoint).
 Added CPT codes to test procedures allowing the application to determine
Medicare/Medicaid coverage and the ability to print ABN's

2.  Maintained payer codes in the Seacoast billing system and in Lifepoint to allow
electronic billing
 Performed quality assurance audits to verify 100% result delivery.
 Setup autofax/autoprint for results where applicable.
 Set and perform all scanning.
Duke University 07/12 – 08/12
Raleigh, NC
 Supported hospital staff Epic.
 Assisted with training with trainers and preparing for go-live.
 Assisted with smart text, and smart phrases, and smart tools
 Assistant with phone support and tickets.
UHS 04/11 – 10/11
Greenville, NC
 Supported hospital staff with all levels of Epic. nursing and physicians with CPOE,
CLINDOC, ASAP ED, PEDS ED and STORK, in PACU 1 & 2, L&D, ICU, PEDS,
PICU, NEUROSCIENCE, CARDIANT AND RADIANT, and PAIN CLINIC AMB.
 Assisted with phases of care, assisted with go-live first level tickets.
 Assisted with first level smart phrases and text and user set up on patient list.
 Assistant lead rounder for floor support.
Profero Solutions; Connect Care 10/10 – 01/11
Bon Secours St. Mary’s Richmond, VA
 Supported nursing and physicians with CPOE, OPTIME, CLINDOC, ASAP ED, PEDS
ED and STORK, in PACU 1 & 2, L&D, ICU, PEDS, PICU, NEUROSCIENCE,
CARDIANT AND RADIANT and PAIN CLINIC.
 Assisted with phases of care, sign and reviewing of orders within navigators, releasing
transferred orders, scanning patients and med. Adding devices.
 Provided excellent support with smart phrases/ smart text.
 Rounding units and accessible when needed.
 Trouble shooting Epic System. Documenting unresolved issues by writing e-
tickets/HEAT advisories.
Healthcare Solutions EHR Analyst, The Polyclinic Seattle, WA 09/09-10/10
 Charting tools preparation and advance charting tools. Assisted in Go-Live prep.
Assisted with one on one training with physicians
 Assisted with Clinic Readiness and smart tools build. Assisted in work analysis
 Deliver system functionality. Liaison between Physicians and Nurses and Epic team

3. build,
 Abstract Patients Charts
Healthcare Solutions, Christ Hospital Cincinnati, OH 01/09-09/09
Provided support to the Medical Assistants, Physicians, and Nurses, with their day-to-day
activities during the Go-Live Epic implementation.
 Utilized EPIC Software
 Provided Unit Support /Epic Implementation.
 Assisted with workflow activities. Created Smart Tools and provided assistance as
needed
 Supporting IP Nursing units, burn units, Labor & Delivery, Stork
 Provided 1 on 1 training to Nurse Practitioners, and Physicians.
References Are Available Upon Request