Don Ward has over 30 years of experience in clinical applications and systems analysis, primarily focusing on the Epic software system. He has extensive expertise in many Epic modules including Beaker, OVT, LRR, EAP, and others. He has led implementations, upgrades, and ongoing support at several healthcare organizations. Most recently, he has served as a Clinical Applications Analyst for Martin Health System, where he has been instrumental in building workflows, interfaces, and troubleshooting for the laboratory system.

1. Don
Ward
6065
SE
Circle
Street,
Hobe
Sound,
FL
33455
Ph:
772-­‐834-­‐6378
Email:
wardon99@msn.com
1
Qualifications
• Epic
Certified
Beaker
–
Clinical
Pathology
(2009,
2010,
2012,
2014,
2015)
• Clinical
Applications
Analyst
• Hospital
Information
and
Systems
Installation
Analyst
Experience
Highlights
Areas
of
Epic
Expertise:
• Data
Courier
• OVT
(Test)
–
both
Epic
and
other
• LRR
(Components)
–
both
Epic
and
other
• EAP
(User
Security)
• CER
Records
(Rules
Creation)
• ETX
Records
(Smart
Text)
• Mac
(Method)
• Data
Innovation
–
Analyzer
Interface
and
Rule
Writing
• Identity
mapping
• HL7
• Bridges
and
Workqueue
• Workbench
Reporting
–
all
areas
• BCA
(Business
Continuity
Access)
• Result
Review
Editor
• Blood
Bank
–
Epic
and
Soft
Proficiencies:
• Involved
in
all
aspects
of
the
build
and
test
for
the
Clinical
Pathology
Module,
with
exception
of
Micro
• Built
over
250
OVTs
and
2000+
LRRs
• Instrumental
in
mapping/connecting
36
analyzers
• High
level
of
knowledge
of
Prelude,
Cadence,
ClinDoc,
Ambulatory,
Order
Entry
and
Resolute
Professional
Billing
and
how
these
applications
interact
and
share
information
within
Epic.
• Full-­‐cycle
implementation
and
upgrade
experience
• Troubleshooting
all
inbound
and
outbound
interfaces
and
analyzers
• Data
Migration
from
the
different
Epic
environments
using
Data
Courier
as
well
as
Export
Spreadsheets
• My
professional
experience
and
comprehensive
knowledge
of
every
aspect
of
clinical
function
–
from
scheduling
through
reimbursement
-­‐
has
been
key
to
my
successful
build
process.
• One
of
the
primary
contacts
for
all
Lab
(Beaker)
issues.
• Security
team
member
assigning
application
and
hospital
access
for
both
employees
and
non-­‐
employees.

2. Don
Ward
6065
SE
Circle
Street,
Hobe
Sound,
FL
33455
Ph:
772-­‐834-­‐6378
Email:
wardon99@msn.com
2
Work
Experience
Clinical
Applications
Analyst
II
(Beaker
–
Clinical
Pathology)
Martin
Health
System,
Stuart,
FL
2010
–
Present
**Martin
Health
Systems
encompasses
three
acute-­‐care
facilities:
Medical
Center
North,
South
Hospital,
Tradition
Medical
Center
(244-­‐bed,
100-­‐bed,
90-­‐bed,
respectively);
two
MediCenters;
numerous
Mediplexes
–
all-­‐inclusive
centers
with
rehab
services,
wellness
centers,
pediatrics,
primary
care
physicians,
ambulatory
surgical
centers;
a
Cancer
Center,
Heart
Center,
Wound
Care
Center,
Orthopedic
Specialty
Center,
Diagnostic
Imaging
Center,
and
ambulance/transportation
service.
• Workflow
analysis,
design
and
validation
• System
analysis,
maintenance
and
troubleshooting
• Report
Development
• Integrated
Testing
• Unit
Testing
• Mentoring
Co-­‐workers
• Lab
instrument
interface
set-­‐up
(Data
Innovations
middleware)
• Ongoing
support
to
my
team
members
and
system
users
Systems
Analyst
–
Clinical
Applications
Martin
Health
System,
Stuart,
FL
1998
-­‐
2010
• Implementation,
maintenance
and
support
functions
for
all
clinical
systems
including
but
not
limited
to
Nursing,
Order
Entry,
Develop
Clinical
Pathways,
Magic
Office,
Patient
Care
Inquiry
(PCI),
Non
Magic
Interface
(HL7),
I/S,
Ansos
Scheduling
System,
Amcom
Answering
System,
Extendedcare
Home
Health
Referral,
Optical
System,
PtCT,
Emergency
Department
and
Lab.
• Identified
patient
security
issues
as
well
as
system
user
setups.
• Worked
closely
with
all
areas
of
nursing
and
I/S
to
provide
knowledge,
advice
and
instruction
for
operation
of
systems.
• Liaison
with
Medical
Staff
to
analyze
and
serve
physician
computing
and
information
needs.
Manager
of
Hospital
Information
Services
Lake
of
the
Ozarks
General
Hospital,
Osage
Beach,
MO
1987
–
1998
• Planning,
development,
organization,
implementation,
evaluation
and
direction
of
LOGH
computer
and
data
processing
department.
• Worked
closely
with
both
Clinical/Financial
MEDITECH
application
and
other
system
applications,
including
but
not
limited
to
PtCT,
MSM
and
other
vendors.
• Responsible
for
all
computer
functions
in
the
99-­‐bed
hospital,
9
associated
clinics
and
20
doctor
offices.
• Purchased
and
oversaw
installation
of
all
new
computer
equipment
and
software.
• Trained
hospital
personnel
on
the
use
and
function
of
computer
systems,
and
troubleshooter/liaison
with
department
heads
on
computer
issues.

3. Don
Ward
6065
SE
Circle
Street,
Hobe
Sound,
FL
33455
Ph:
772-­‐834-­‐6378
Email:
wardon99@msn.com
3
Systems
Support
and
Installation
Analyst
Continental
Healthcare
Systems,
Inc.,
Overland
Park,
KS
1984
–
1987
• Responsible
for
installation
of
computer
software
for
hospital
financial
and
materials
management
departments.
• Contributed
to
the
design
of
new
software
and
maintained
quality
of
existing
software.
• Developed
COBAL
applications
for
hospital
pharmacy
system.
Assistant
Director
of
Data
Processing
St.
Mary’s
Hospital,
Kansas
City,
MO
1980
–
1984
• Management
of
computer
operations
for
this
340-­‐bed
hospital.
• Hiring,
training
and
scheduling
of
staff.
• Responsible
for
classroom
instruction
of
all
employees
in
use
of
computer
systems.
Education/Certifications
• Certified
Epic
Beaker
(2009,
2010,
2012,
2014,
2015)
–
maintained
with
annual
New
Version
training
• Undergraduate
study,
A.A.
Data
Processing,
Johnson
County
Community
College
–
trained
and
experienced
in
programming
languages
of
COBOL,
Basic,
RPG
II,
Assembler,
NPR,
ORACLE
and
JCL.