Glenn Nichols has over 20 years of experience as an EPIC consultant, providing go-live support and training. He has extensive experience building preference lists, smart tools, and providing one-on-one training to physicians and clinicians. Nichols has worked on go-live implementations and support for over 20 hospitals.

1. GLENN NICHOLS
19229 Kemp Ave Carson CA 90746 (424) 223-4938 glennnichols73@gmail.com
Summary of Qualifications:
Experienced quality-focused consultant attuned to dynamic healthcare environment that
possess balance of analytical and critical thought, service and leadership skills to effectively
meet and handle the challenges of a fast paced operation.
QUALIFICATION:
Experienced EPIC consultant with exceptional organizational, communication, presentation and
interpersonal skills, and a strong professional work ethic.
Experienced at identifying areas of need, developing solutions, and implementing successful
measures.
Participated in over 20 Go-Lives and/implementations.
Excellent teaching/training, communication, organizational and case management skills.
Adept at effectively aligning staff and setting direction.
Works effectively as a team player or autonomously.
Extensive EPIC EMR experience with Ambulatory, ASAP, Periop Services, OpTime, Scheduling
and MedSurg.
Technical Skills Center, Programming Languages/Databases,Platforms/Hardware
Software/Applications, HTML, MS Windows 98/2000/XP, MS Office (Word, Excel, Access)

2. Visual Basic, UNIX, Power Point, AS400, Mas90
EXPERIENCE:
Southcoast Health Systems
EPIC Consultant / Inpatient / Support Specialist – Providence, RI Oct,
2015
Oct, 2015
During go-lives built preference list, smart tools (smart phrases, smart text) for providers and
other clinicians. Held one-on-one training for physicians when needed to assist with the
understanding of documentation and ordering techniques also the Mobile Unit. Go Live support
for hospital staff, administrators, end users on EPIC inpatient, ASAP, Ambulatory and Cadence .
Held one-on-one training for Nurses and staff when needed to assist with the understanding of
documentation and ordering techniques.
Sutter Health Hospital
EPIC Consultant / Inpatient / Support Specialist – San Francisco, Ca Aug,
2015
Sep, 2015
During go-lives built preference list, smart tools (smart phrases, smart text) for providers and
other clinicians. Also, assisted the physicians with questions on CPOE. Held one-on-one training
for physicians when needed to assist with the understanding of documentation and ordering
techniques also the Mobile Unit. Go Live support for hospital staff, administrators, end users on
EPIC inpatient, ASAP, Med Surg modules. Held one-on-one training for physicians when needed
to assist with the understanding of documentation and ordering techniques.

3. Greenville Pilot
EPIC Consultant / - Greenville, SC June, 2015
July, 2015
During go-lives built preference list, smart tools (smart phrases, smart text) for providers and
other clinicians. Also, assisted the physicians with questions on CPOE. Held one-on-one training
for physicians when needed to assist with the understanding of documentation and ordering
techniques also the Mobile Unit. Go Live support for hospital staff, administrators, end users on
EPIC inpatient, ASAP, Med Surg modules. Held one-on-one training for physicians when needed
to assist with the understanding of documentation and ordering techniques.
Northwestern Medical
EPIC Consultant / Support Specialist - Chicago, IL June, 2015
June, 2015
Support Physicians, Schedulers, and RN’s for Epic Go Live Activation. My duties included acting
as a rover to support end-users, nurses, doctors, registrars and anyone who needed refresher
points on the epic applications. Troubleshoot workflow and interface issues with hospital and
command center superiors/staff Training on Meaningful Use, Submitting and following up on
remedy tickets, In Basket, Elbow support and Smart Sets delivered to end users
Unity Point Medical Center
EPIC Consultant / Outpatient / Support Specialist - Des Moines IA May, 2015
June, 2015
During go-lives built preference list, smart tools (smart phrases, smart text) for providers and
other clinicians. Also, assisted the physicians with questions on CPOE. Held one-on-one training
for physicians when needed to assist with the understanding of documentation and ordering
techniques also the Mobile Unit. Go Live support for hospital staff, administrators, end users on
EPIC inpatient, ASAP, Med Surg modules. Held one-on-one training for physicians when needed
to assist with the understanding of documentation and ordering techniques.
Hawaii Pacific Health
EPIC Consultant / Support Specialist - Honolulu HI Apr, 2015

4. Apr, 2015
My primary role was to Lead a team of ATE`s support consultants day and night to provide
coverage to the Entire ER department. My team supported Registration, triage, fastrack areas,
examing rooms and CCU. I Manage a team of 12 ATE`s who provided coverage to Providers, Mid
levels and Nurses in the ER area of 89 beds. Perform ATE evaluations in relation to the clients
need to taper, job performance, customer interaction
Unity Point Medical Center
EPIC Consultant / Inpatient / Support Specialist - Cedar Rapids IA Feb, 2015
Mar, 2015
During go-lives built preference list, smart tools (smart phrases, smart text) for providers and
other clinicians. Also, assisted the physicians with questions on CPOE. Held one-on-one training
for physicians when needed to assist with the understanding of documentation and ordering
techniques also the Mobile Unit. Go Live support for hospital staff, administrators, end users on
EPIC inpatient, ASAP, Med Surg modules. Held one-on-one training for physicians when needed
to assist with the understanding of documentation and ordering techniques.
Advantage Care Physicians
EPIC Consultant / Inpatient / Support Specialist - Valley Stream NY Oct, 2014
Oct, 2014
Support Physicians, Schedulers, and RN’s for Epic Go Live Activation. My duties included acting
as a rover to support end-users, nurses, doctors, registrars and anyone who needed refresher
points on the epic applications. Troubleshoot workflow and interface issues with hospital and
command center superiors/staff Training on Meaningful Use, Submitting and following up on
remedy tickets, In Basket, Elbow support and Smart Sets delivered to end users
Unity Point Medical Center
EPIC Consultant / Inpatient / Support Specialist - Hannibal Mo Aug, 2014
Aug, 2014
Support Physicians, Schedulers, and RN’s for Epic Go Live Activation. My duties included acting
as a rover to support end-users, nurses, doctors, registrars and anyone who needed refresher

5. points on the epic applications. Troubleshoot workflow and interface issues with hospital and
command center superiors/staff Training on Meaningful Use, Submitting and following up on
remedy tickets, In Basket, Elbow support and Smart Sets delivered to end users
Duke University Medical Center
EPIC Consultant / Inpatient / Support Specialist - Durham NC June, 2014
June, 2014
ST. Francis Hospital
EPIC Consultant / Inpatient / Support Specialist - Tulsa Okc June, 2014
July, 2014
Held one-on-one training for physicians when needed to assist with the understanding of
documentation and ordering techniques also the Mobile Unit. During go-lives built preference
list, smart tools (smart phrases, smart text) for providers and other clinicians. Also, assisted the
physicians with questions on CPOE.
Boston Medical Center
EPIC Consultant / Inpatient / Support Specialist - Boston MA May, 2014
June, 2014
My Primary role was studying patients movements initiative. Analyze patient movement matrix
in regards to the Dx radiogy, Cath Labs, IR departments and ER. From the door to balloon times,
When even bypassing ED. Analyze and determin efficient workflows for patients in regards to
direct admits, and Lifeflight. Analyze and Determine transfer protocols withinthe hospital and
between facilities off site for patients coming through different departments.
University of Arkansas Medical Center
EPIC Consultant / Inpatient / Support Specialist – Little Rock AR May, 2014
June, 2014
Supported Ambulatory and Inpatient departments for one and half years such as: Family
Medicine, Med Surg, Oncology, PT/OT, Physical Medicine, Orthopedic, X-ray, CDRP, Geriatrics,
Medical Records, Ambulatory OR, etc.

6. During go-lives built preference list, smart tools (smart phrases, smart text) for providers and
other clinicians.
University of North Carolina
EPIC Consultant / Inpatient / Support Specialist – Raleigh NC Jan, 2014
Apr, 2014
During go-lives built preference list, smart tools (smart phrases, smart text) for providers and
other clinicians. Also, assisted the physicians with questions on CPOE. Heldone-on-one training
for physicians when needed to assist with the understanding of documentation and ordering
techniques also the Mobile Unit.
GoLive support for hospital staff, administrators, end users on EPIC inpatient, ASAP, Med Surg
modules. Held one-on-one training for physicians when needed to assist with the understanding
of documentation and ordering techniques.
Francisan Medical Hospital
EPIC Consultant / Inpatient/ Outpatient Support - Brighton MA Oct, 2013
Nov, 2013
Alegient Catholic Health Hospital Aug, 2013
Aug, 2013
EPIC Consultant /Outpatient Support / Ambulatory – Chicago IL
My primary role as a physician trainer at Sutter was to conduct 8 hour classroom trainings and
facilitate 12 hour physician specialty labs. These labs showcased one on one trainings: along
with department specific workflows focusing on preference list, order sets, and customizing
note templates.
Sutter Health Hospital

7. EPIC Consultant / Inpatient / Support Specialist – San Francisco, Ca July, 2013
May, 2013
My primary role as a physician trainer at Sutter was to conduct 8 hour classroom trainings and
facilitate 12 hour physician specialty labs. These labs showcased one on one trainings: along
with department specific workflows focusing on preference list, order sets, and customizing
note templates.
Washington Townsend Hospital
EPIC Consultant / Inpatient / Support Specialist – Martinez, Ca Apr, 2013
Mar, 2013
Held training with nurses and Ma's when needed to assist with the understanding of patient
registration and updating patientt charts. GoLive support for hospital staff, administrators, on
EPIC inpatient, ASAP, MedSurg modules. Builtg preference list, smart tools (smart phrases,
smart text) for providers and other clinicians. Also, assisted the physicians with questions on
Epic.
Loma Linda University Hospital
EPIC Consultant / Inpatient / Support Specialist – Loma Linda, Ca Jan, 2013
Jan, 2013
During go-lives built preference list, smart tools (smart phrases, smart text) for providers and
other clinicians. Also, assisted the physicians with questions. Go Live support for hospital staff,
administrators, end users on EPIC inpatient ClinDoc, CPOE modules. Go Live support for hospital
staff, administrators, end users on EPIC inpatient ClinDoc, CPOE modules.
Trinity Mother Frances Hospital Dec, 2012

8. Jan, 2013
EPIC Consultant / Inpatient/ Outpatient Support Specialist – Tyler Tx.
Held one-on-one training for physicians when needed to assist with the understanding of
documentation and ordering techniques.
Facilitated deployment activities to ensure site preparedness for implementation.
Supported Inpatient Modules such as Ambulatory, Clindoc, CPOE and Cadence,
Go Live support for hospital staff, administrators, end users on EPIC modules
Contra Costa Regional Medical Center July,
2012
July, 2012
EPIC Consultant / Inpatient/ Outpatient Support Specialist – San Francisco CA
During go-lives built preference list, smart tools (smart phrases, smart text) for providers and
other clinicians. Also, assisted the physicians with questions on CPOE.
Held one-on-one training for physicians when needed to assist with the understanding of
documentation and ordering techniques also the Mobile Unit.
Go Live support for hospital staff, administrators, end users on EPIC inpatient, ASAP, Med Surg
modules. Held one-on-one training for physicians when needed to assist with the understanding
of documentation and ordering techniques.
New York University Langone Medical Center
EPIC Consultant / Inpatient/ Outpatient Support / Ambulatory – NY June, 2012
June, 2012
University of Chicago Medical May, 2012 June, 2012
EPIC Consultant /Outpatient Support / Ambulatory – Chicago IL

9. Held one-on-one training for physicians when needed to assist with the understanding of
documentation and ordering techniques.
Go Live support for hospital staff, administrators, on EPIC inpatient, ASAP, MedSurg modules.
During go-lives built preference list, smart tools (smart phrases, smart text) for providers and
other clinicians. Also, assisted the physicians with questions on CPOE.
Lead and mentor consultants and senior consultants on EPIC EMR module
Cedars Sinai Medical Center Feb, 2012
April, 2012
EPIC Consultant / Inpatient Support Specialist - Los Angeles CA
During go-lives built preference list, smart tools (smart phrases, smart text) for providers and
other clinicians. Also, assisted the physicians with questions on CPOE.
Held one-on-one training for physicians when needed to assist with the understanding of
documentation and ordering techniques.
Go Live support for hospital staff, administrators, end users on EPIC inpatient, ASAP, MedSurg
modules.
Active Interest Media Oct, 2011
Feb, 2012
Accounts Receivable Coordinator – El Segundo, CA
Managed and processed accounts for remittance, posting and various data entry.
Exercised authority to apply cash and credit to invoices.
Consulted, negotiated and arranged payments schedule terms with clients.
Strategize and initiated debt repayment arrangements.
Advised customers of necessary actions, strategize and initiated debt repayment arrangements.

10. Humility of Mary Hospital July,
2011
Sept 2011
EPIC Consultant / ASAP - Youngstown, Ohio
St Mary’s Medical Center June,
2011
July, 2011
EPIC Consultant / ASAP – St Louis, MO
Built preference lists, smart tools (smart phrases, smart text) for providers and other clinicians.
Extensive experience with training physicians on CPOE.
Lead and mentor consultants and senior consultants on EPIC EMR modules.
Held one-on-one training for physicians when needed to assist with the understanding of
documentation and ordering techniques.
Facilitated deployment activities to ensure site preparedness for implementation.
Acted as Unit Lead for teams of four to seven people in ASAP units.
Toyota Financial Services
Nov, 2008
June, 2011
Collection/Reconciliation Team – Carson CA
Responsible for accurate & timely handling of all aspects of customer account maintenance &
transactions.
Diligent & timely handling of all aspects of customer account maintenance & transactions.
Evaluate and assess customer invoices.

11. Performed in-depth and accurate journal entries on client accounts.
Kaiser Permanente Medical Group May,
2006
Sept, 2008
EPIC Analyst Clinical Systems – Pasadena, CA
Supported Ambulatory and Inpatient departments for one and half years such as: Family
Medicine, Med Surg, Oncology, PT/OT, Physical Medicine, Orthopedic, X-ray, CDRP, Geriatrics,
Medical Records, Ambulatory OR, etc.
During go-lives built preference list, smart tools (smart phrases, smart text) for providers and
other clinicians.
Held one-on-one training for physicians when needed to assist with the understanding of
documentation and ordering techniques.
Supported In-Basket the new messaging system to insure an understanding of how to read lab
results, response to lab results, generate a letter regarding lab results, and how to send a
message to another clinical staff.