Jimmy Jocelyn is an experienced EMR trainer and consultant with over 5 years of experience training staff on various Epic modules including inpatient, ambulatory, radiology, and emergency department workflows. He holds Epic trainer credentials across multiple specialties and has worked with numerous healthcare organizations to provide go-live support, classroom training, and one-on-one instruction. Jocelyn aims to improve processes through workflow analysis and resolving issues by liaising between clinical staff and IT departments. He has a bachelor's degree from LaGuardia College and is skilled in training, troubleshooting, communication, and project management.

1. JIMMYJOCELYN05@YAHOO.COM 917.400.5716
Jimmy Jocelyn
EMR Trainer & Consultant
(917) 400-5716 Mobile
jimmyjocelyn05@yahoo.com
Career
Summary
Results-driven business professional with exceptional skills and experience in
Training, Education and Process Improvement. An enthusiastic team player,
striving to fulfil the demands of every project. Successfully demonstrating an
ability to manage multiple projects and resources, while meeting stakeholder
demands. Extensive experience in training, workflow analysis, issue resolution,
and curriculum development.
Education
Bachelor of Applied Science (BAS), LaGuardia College
Epic Trainer Credentials (Inpatient, Ambulatory, ASAP, Radiant, Cadence,
Prelude, ADT, and Computerized Physician Order Entry/Management –
CPOE/CPOM)
Skill
Proficiency
Excellent Oral & Written Skills
Effective Communicator
Solid Managerial Skills
Profound Troubleshooting & Research
Effective Adult Training Skills
Process Improvement
Employment History
At-the-Elbow Credentialed (Epic) Ambulatory Trainer & Support 6/15 to 7/15
Bon Secours Health System Hospital (Divergent); Greenville, South Carolina
 Providing Training and Instruction to Front Desk @ the Internal Medicine & Diagnostics
Center
 Training Medical Staff on Day-to-Day Functions in unique workflows
 One-to-One Training of Involving how to place intervention order sets & update the HM
plan, smart phrases/smart links for progress notes and patient instructions, Scanning, and
Schedule Appointments
 Onsite Workflow Analysis of Front Desk Day-to-Day Processes
At-the-Elbow Credentialed (Epic) Ambulatory Trainer & Lead Support 6/15 to 6/15
Brigham And Women’s Hospital (Hctech Partners Consulting), Boston, MA
 Assisted with Coordination of Go-Live Support Scheduling of Resources
 Trained and Instructed Clinic Staff on Outpatient Workflows
 Trained and Support Physicians and Nurses in the Creation of SmartPhrases, Preference
List and Order Entry
 Provided One-to-One Training to Providers on More Focused and Efficient Workflows
Credentialed (Epic) Ambulatory (IMD) Support 4/15 to 5/15
Montefiore Medical Group (HCI Group); Bronx, New York
 Providing Training and Instruction to Front Desk @ the Internal Medicine & Diagnostics
Center
 Training Medical Staff on Day-to-Day Functions in unique workflows

2. JIMMYJOCELYN05@YAHOO.COM 917.400.5716
 One-to-One Training of Involving how to place intervention order sets & update the HM
plan, smart phrases/smart links for progress notes and patient instructions, Scanning, and
Schedule Appointments
 Provided training class to the providers in creating preference list, order set’s, smart text &
how to build templates for note documentations
 Supported the front desk in register and making appointments & how to accept payments
thru enterprise payment.& how to balance the cash draw.
At-the-Elbow Credentialed (Epic) Ambulatory (IMD) Trainer & Support 3/15 to 4/15
Bon Secours Health System Hospital (Divergent); Greenville, South Carolina
 Providing Training and Instruction to Front Desk @ the Internal Medicine & Diagnostics
Center
 Training Medical Staff on Day-to-Day Functions in unique workflows
 One-to-One Training of Involving how to place intervention order sets & update the HM
plan, smart phrases/smart links for progress notes and patient instructions, Scanning, and
Schedule Appointments
 Onsite Workflow Analysis of Front Desk Day-to-Day Processes
At-the-Elbow Credentialed (Epic) Radiant Trainer & ASAP Support 1/15 to 3/15
Auburn Faith Hospital (Santa Rosa Consulting); Auburn, California
 Providing Training and Instruction to Front Desk, Managers, Mammo Coordinators and
Radiology Technologist
 Training Medical Staff on Day-to-Day Functions, Including Transporting of Patients
 One-to-One Training of Radiology Workflows Involving Order Entry, Begin and End
Exams, Scanning, and Schedule Appointments
 Onsite Workflow Analysis of Radiology Technician Day-to-Day Processes
Credentialed (Epic) ASAP/ Cupid Trainer & Lead Support 10/14
to 10/14
Saint Joseph Medical Center (ESD Consulting Healthcare IT); Baltimore, Washington
 Provided Classroom Training and Instruction to Nurses, Medical Assistants & Front Desk
staff in the use of an Electronic Medical Record in the Emergency Department
 Created Scripts towards Performance of Full Regression Testing in Preparation for
Successful Implementation
 Provided feet on the floor training to the Cardiology Department in the day to day
fuctions.
 Supporting Elbow-to-Elbow Resources with In-depth Knowledge of Workflows and
System Configurations
 Trained Providers in CPOE, Creation of SmartPhrases, Preference List, Narrators and
Order Sets
 Liaison Providing Translation of Issues Reported and Documented between Clinicians,
Support and IT Department for Submittal into Issue Tracker
 Responsible for Identifying and Reproducing Issues or Errors in Coordination with
Analyst Toward Resolutions
 Travel Between Training Facilitiesto Provide Classroom Trainings and Support

3. JIMMYJOCELYN05@YAHOO.COM 917.400.5716
Credentialed (Epic) ASAP/ Cupid Trainer & Lead Support 8/14 to
9/14
St. Luke’s Sugar Land Hospital (ESD Consulting Healthcare IT); Houston, Texas
 Provided Classroom Training and Instruction to Providers, Nurses, Medical Assistants
and Front Desk staff in the use of an Electronic Medical Record in the Emergency
Department
 Instructional Developer and Designer of Training Materials and Exercises Utilized During
Classroom Training
 Perform Training Environment Testing Prior to Classroom Training
 Supported Physicians and Clinicians During Go-Live in Emergency Department Setting
 Liaison Providing Translation of Issues Reported and Documented between Clinicians,
Support Staff and IT Department for Submittal into Issue Tracker
 Perform Workflow Analysis while Supporting, Achieving Process Improvement
At-the-Elbow Credentialed (Epic) Ambulatory Trainer & Support 8/14 to 8/14
Kadlec Medical Center (Santa Rosa Consulting); Kennewick, Washington
 Provided Training and Instruction to Nurses, Medical Assistance and Front Desk Staff on
the 2014 Upgrade within an Ambulatory setting, including Cadance and Prelude
 Assisted Providers and Nurse Practitioners in the Creation of Preference List Associated
with Outpatient Prescriptions
 Trained and Supported Providers in Charting Tools within Visit Navigator, Meaningful
Use and SmartSets
 Onsite Workflow Analysis of Provider and Support Staff Day-to-Day Processes
At-the-Elbow Credentialed (Epic) Ambulatory Trainer & Support 6/14 to 7/14
NYU Langone Medical Center (Santa Rosa Consulting); Brooklyn, New York
 Provided Go-Live Support for Cardiology & Nephrology Outpatient Clinics
 Trained & Support Clinic Staff ATE (at-the-elbow) in Appointment Desk, Direct Admits,
Visit Navigator and Lab Ordering Workflows
 Liaison Providing Translation of Issues Reported by Clinicians for Submittal into Issue
Tracker
At-the-Elbow Credentialed (Epic) Ambulatory Trainer & Lead Support 6/14 to 6/14
AdvantageCare Physicians (Divergent Consulting); Manhattan, New York
 Assisted with Coordination of Go-Live Support Scheduling of Resources
 Trained and Instructed Clinic Staff on Outpatient Workflows
 Trained and Support Physicians and Nurses in the Creation of SmartPhrases, Preference
List and Order Entry
 Provided One-to-One Training to Providers on More Focused and Efficient Workflows
Credentialed (Epic) ASAP Trainer & Support 4/14 to 5/14
University of Arkansas for Medical Sciences (ESD Consulting HealthcareIT); Little Rock, Arkansas
 Provided Go-Live Support for Entire Emergency Department Staff
 Trained and Support Physicians and Nurses in the Creation of SmartPhrases, Preference
List, Narrators, Order Entry and Codes
 Provided Classroom Training and Instruction to Providers, Nurses, Medical Assistants
and Front Desk staff in the use of an Electronic Medical Record in the Emergency
Department
At-the-Elbow Credentialed (Epic) ASAP Trainer, Inst. Designer & Support3/14 to 3/14

4. JIMMYJOCELYN05@YAHOO.COM 917.400.5716
Mobile Infirmary Medical Center (Santa Rosa Consulting); Mobile, Alabama
 Provided Go-Live Support for Entire Emergency Department Staff
 Trained and Support Physicians and Nurses in the Creation of SmartPhrases, Preference
List, InBasket, Narrators, and Order Entry
 Onsite Workflow Analysis of Provider and Support Staff Day-to-Day Processes
 Empowered to Tailor Department Workflows and Training Materials/Curriculum for Best
Use of System and Department Needs
Credentialed (Epic) ASAP Trainer & Support 2/14 to 3/14
Bon Secours (Divergent Consulting); Baltimore, Maryland
 Provided Classroom Training and Instruction to Providers, Nurses, Medical Assistants
and Front Desk staff in the use of an Electronic Medical Record in the Emergency
Department
 Facilitated and Organized One-to-One, Group and Weekly Classroom Training Sessions
 Provided Lead Floor Support - Managed Dispersion of Resources for Successful Support
Sessions
 Utilized Proper Processes for Evaluating & Escalating Issues/ Resolutions
 Developed Curriculum for Training of Emergency Department Staff
 Liaison Between Users and Help Desk in Translation of Issue Tickets
 Trained Belen Urgent Care Staff in Use of Narrators, Meaningful Use, Arriving Patients,
Order Entry and Codes
Credentialed (Epic) ASAP Trainer & Lead Support 1/14 to 2/14
Sutter Hospital (Santa Rosa Consulting); Novato, California
 Facilitated Classroom Training and Instruction to Providers, Nurses, Medical Assistants
and Front Desk staff in the use of an Electronic Medical Record in the Emergency
Department
 Instructional Developer and Designer of Training Materials and Exercises Utilized During
Classroom Training
 Tested Training Environment Contents Prior to Classroom Training Sessions
 Liaison Providing Translation of Issues Reported and Documented between Clinicians,
Support and IT Department for Submittal into Issue Tracker
 Created Scripts towards Performance of Full Regression Testing in Preparation for
Successful Deployment
 Provided Workflow Focused Go-Live Support
At-the-Elbow Credentialed (Epic) ASAP Trainer & Lead Support 12/13 to 12/13
Wellstar Hospital (Partners Consulting); Atlanta, Georgia
 Provided Training and Instruction to Emergency Department Staff in the use of an
Electronic Medical Record
 Facilitated and Organized One-to-One, Group and Weekly Classroom Training Sessions
 Lead Floor Support During Go-Live
 Utilized Proper Processes for Evaluating & Escalating Issues/ Resolutions
 Liaison Between Users and Help Desk in Translation of Issue Tickets and Their Proper
Submittal into Issue Tracker
 Trained and Supported in Use of Narrators, Meaningful Use, Order Entry and Codes
Credentialed (Epic) CPOE/CPOM Trainer & Support 10/13 to 11/13
Sutter Hospital (Santa Rosa Consulting); San Francisco, California

5. JIMMYJOCELYN05@YAHOO.COM 917.400.5716
 Facilitated Classroom & ATE Training and Instruction to Providers on Medication
Reconciliation
 Trained and Supported Clinical Support Staff in Ambulatory, HIM, Stork, Cadence and
ADT modules
 Provided Workflow Focused Go-Live Support Surrounding CPOE/CPOM, AMR &
DMR Processes
 Liaison Providing Translation of Issues Reported and Documented between Clinicians,
Support and IT Department for Submittal into Issue Tracker
 Utilized Proper Processes for Evaluating & Escalating Issues/Resolutions
Credentialed (Epic) ClinDoc, ASAP & CPOE/CPOM Trainer & Support 9/13 to 10/13
Reading Medical Center (Divergent Consulting); Reading, Pennsylvania
 Performed Pre-Deployment Activation Testing & Support
 Facilitated Classroom Training and Managing of Resources and Class Materials
 Lead Go-Live Support
 Liaison Providing Translation of Issues Reported and Documented between Clinicians,
Support and IT Department for Submittal into Issue Tracker
 Utilized Proper Processes for Evaluating & Escalating Issues/Resolutions
At-the-Elbow Credentialed (Epic) Inpatient & ASAP Trainer & Support 8/13 to 8/13
Saint Joseph Medical Center (Santa Rosa Consulting); Tacoma, Washington
 Provided Go-Live Support for Entire Emergency Department Staff
 Trained and Support Physicians and Nurses on Inpatient Workflow, Creation of
SmartPhrases, Preference List, InBasket, Narrators, Navigators and Order Entry
 Onsite Workflow Analysis of Provider and Support Staff Day-to-Day Processes
 Empowered to Tailor Department Workflows and Training Materials/Curriculum for Best
Use of System and Department Needs
 Perform Testing of Discharge Medication Reconciliation and Prescription Printing
At-the-Elbow Credentialed (Epic) Ambulatory Trainer & Support 5/13 to 7/13
Duke University Health Systems (Optimum HIT); Raleigh, North Carolina
 Provided Go-Live Support of Outpatient Clinic
 Trained and Instructed Clinic Staff on Outpatient Workflows
 Trained and Support Physicians and Nurses in the Creation of SmartPhrases, Preference
List, Visit Navigator and Smartsets
 Provided One-to-One Training to Providers on More Focused and Efficient Workflows
At-the-Elbow Credentialed (Epic) Inpatient & ASAP Trainer & Support 4/13 to 4/13
Alta Bates Summit Hospital (Santa Rosa Consulting); San Francisco, California
 Provided Go-Live Support of Inpatient and Emergency Department
 Trained and Support Physicians and Nurses in the Creation of SmartPhrases, Preference
List, Navigators, Narrators and Order Sets
 Facilitated One-to-One Training to Providers on More Focused and Efficient Workflows
 Trained Clinical Support Staff on Troubleshooting Techniques Surrounding Admitting,
Transferring and Discharging Patients
Credentialed (Epic) Inpatient & ASAP Trainer & Support 4/13 to 4/13
Good Samaritan Hospital (Advantage Consulting); Long Island, New York
 Provided ATE Go-Live Support of Inpatient and Emergency Department

6. JIMMYJOCELYN05@YAHOO.COM 917.400.5716
 Liaison and Support Lead Between Support, Users and Command Center
 Facilitated One-to-One and Classroom Training on Inpatient and ASAP modules
 Instructional Developer and Designer of Training Materials and Exercises Utilized During
Classroom and On-the-Fly Training
 Trained and Support Physicians and Nurses in the Creation of SmartPhrases, Preference
List, Navigators, Narrators and Order Sets
 Facilitated One-to-One Training to Providers on More Focused and Efficient Workflows
At-the-Elbow Credentialed (Epic) Ambulatory Trainer & Support 2/13 to 2/13
Loma Linda University (ESD Consulting Healthcare IT); Loma Linda, California
 Provided ATE Go-Live Support of Ambulatory Clinics
 Trained and Support Physicians and Nurses in the Creation of SmartPhrases, InBasket,
Preference List, Visit Navigators and Smartsets
 Facilitated One-to-One Training to Providers on More Focused and Efficient Workflows
 Performed Workflow Analysis while Supporting, Achieving Process Improvements in
Day-to-Day Workflows
Credentialed (Epic) ClinDoc & CPOE/CPOM Trainer & Support 12/12 to 2/13
NYU Cancer Center (Santa Rosa Consulting); New York, New York
At-the-Elbow Credentialed (Epic) Inpatient Trainer & Support 12/12 to 12/13
Trinity Mother Frances (Optimum HIT); Tyler, Texas
At-the-Elbow Credentialed (Epic) CPOE Trainer & Support 11/12 to 12/12
Moses Cone Hospital (ESD Consulting Healthcare IT); Greensboro, North Carolina
At-the-Elbow Credentialed (Epic) Inpatient Trainer & Support 9/12 to 10/12
Trinity Mother Frances (Optimum HIT); Tyler, Texas
Credentialed (Epic) Ambulatory Trainer & Support 8/12 to 9/12
Parkview Hospital (Teksystems); Fort Wayne, Indiana
Credentialed (Epic) Inpatient Trainer & Support 8/12 to 8/12
NYU Cancer Center (Santa Rosa Consulting); New York, New York
At-the-Elbow Credentialed (Epic) Cadence/Prelude Trainer & Support 7/12 to 7/12
Norton Immediate Care Center (CSI Consulting); Louisville, Kentucky
Credentialed (Epic) Ambulatory Trainer & Support 6/12 to 6/12
Presbyterian Health Care (Teksystems); Albuquerque, New Mexico
At-the-Elbow Credentialed (Epic) Revenue Cycle Trainer & Support 5/12 to 6/12
Akron Children’s Hospital (Bahama Consulting); Akron, Ohio
Previous Experience (AvailableUpon Request) 5/08 to 5/12
 Includes Working with Several Major Hospitals and Clinics All Over the Country as an
EMR Consultant with Multiple Consulting Firms
 Primary Skillset Involved Facilitating Classroom and ATE Training Sessions, Workflow
Analysis, Process Improvement, Full Regression Testing, Instructional Design and
Managing of Resources
 Targeted Audiences Ranged from Support Staff, Hospital Staff, Clinic Staff and Across
Multiple Specialties Physicians

7. JIMMYJOCELYN05@YAHOO.COM 917.400.5716
Department
Specialties
Nephrology
Cardiology
Radiology
Anticoagulation
Otolaryngology
Pediatrics
Pallative Care
Neurology
Med Surgery
Critical Care
Computer
Experience
Microsoft Office Suites
Remedy Action Request System
Service Now Issue Tracker
HealthStream
NetLearning
SharePoint
Microsoft Outlook
Epic Suites
Pathlore LMS
Snagit Editor 11
Community
Involvement
Big Brother Program (Brooklyn, New York)
Professional and Personal References Available Upon Request