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Enhancing the Patient Experience:
Design Drivers forUrban Hospital
Ambulatory Care
HEALTHCARE DESIGN 11
Nashville, TN
Tim Gramann
CEO, GHA
James Harrell, FAIA, FACHA
GBBN Architects, Inc
1
TriHealth
Cincinnati, Ohio  Two acute-care hospitals with
nearly 900 beds
 Good Samaritan (GSH) has the
highest market share in
TriHealth’s four-county care, and
Bethesda North (BNH) is #3
 Over10,500 births peryear
 GSHis #1 in Ohio; BNHis #7
 One of the largest robotic
surgery programs in the U.S.
 Over50 outpatient service
locations
 Over250 employed physicians
 Over1,700 physicians on medical
staff
 Over10,000 employees
2
MAP
3
GROUP HEALTH ASSOCIATES (GHA)
 Founded 1974 with 3 physicians
 135 physician today
 Medical CenterModel vs. MOB
 Primary Care and 18 specialties
working collaboratively
 Connected with the Epic EMR
 Integrated ancillaries on site
 Coordinated scheduling to
maximize convenience
 Centralized practice management
 Acquired by TriHealth in 2005
4
DRIVERS FOR A NEW FACILITY
 Flagship in shambles
 Emergence from hospital to healthcare system
 Support growth of hospital based specialties
5
65,000 SF Flagship in Shambles
 50 years old
 Build as a concrete structure motel
 Extremely high operating costs
 No roomforgrowth
 Inconsistent with group & systemaspirations
 Inadequate parking and vehicle drop-off area
6
DRIVERS FOR A NEW FACILITY
1977 Lincoln Continental
7
And MomWonders why I don’t Bring my
Friends Over…
8
Emergence fromHospital to Healthcare System
 Support programs of care that cross hospital &
practice settings
- Skin CancerCenter
- Sinus Center
- Weight Center
 Reduction in Duplicate Services
- mammography, dexascan
- outpatient pharmacy
- physical therapy
 Greaterintegration with hospital based resources
- radiologists & PACs
9
DRIVERS FOR A NEW FACILITY
Support Growth of Hospital based Specialties
 Dermatology
 Otolaryngologist
 Sinus surgeon
 GI General
 GI ESRPFellow
 Minimally Invasive Bariatric Surgeon
 Colorectal Surgeon
 Oncology Surgeon
 Breast Surgeon
 Orthopedic Surgeon (x2)
 Procedural Physiatrist
10
DRIVERS FOR A NEW FACILITY
 Separate yet Connected Building Identity
 Convenient interiorvehicle drop-off, parking and
seamless entry
 Security & privacy
 A ‘sense of arrival’
 Intuitive patient flow
 Branding entry points of complementary specialties
Urban Hospital Campus Ambulatory Facility
11
DESIGN CHALLENGES
Urban Hospital Campus Ambulatory Facility
 Planning forthe immediate while preparing forthe
future
 Balancing vision and reality
 Incorporation of a care teammodule suite
12
DESIGN CHALLENGES
 ExamRoomDesign
 Arrangement - permits flexibility in practice patterns.
 Team Approach - afford patients a more
comprehensive care.
13
DESIGNING THE PATIENT CARE SUITE
Standardization
DESIGNING THE PATIENT CARE SUITE
14
PATIENTS / FAMILIES WANT QUICK AND
CONVENIENT SERVICE
CLARITY OF ORGANIZATION
PARK CLOSE TO DOOR
15
URBAN CAMPUS
ACCESS TO COMPREHENSIVE DIAGNOSTICS
SAFETY NET OF HOSPITAL SERVICES
CONVENIENCE FOR PHYSICIANS
16
URBAN CAMPUS
COMPLEXITY
MULTIPLE ACCESS POINTS
MULTIPLE TRANSPORTATION CHOICES
17
DESIGN GOALS
18
 Optimizing Patient Convenience
 Clarify Entrance Choices
 Rapid Check-in
 Welcoming, Hospitality-type Environment
 Positive Distractions
 Coffee Shop
 Access to Nature
 Access to Artwork
DESIGN GOALS
19
 Immediate Access to Ancillary Services
 Pharmacy
 Physical Therapy
 Optometry
 Hospital Amenities
20
21
22
23
24
25
GHA ENTRY
HOSPITAL
MAIN ENTRY
HOSPITAL
GARAGE
ENTRY & EXIT
BUS STOP
26
SIXTH
FLOOR
27
SIXTH
FLOOR
28
SIXTH
FLOOR
29
SEVENT
H
FLOOR30
EIGHTH
FLOOR
31
SIXTH
FLOOR
32
MED-MALL
33
34
MED-MALL
35
MED-MALL
36
CLINIC RECEPTION
37
CLINIC WAITING
GHA GRADE ENTRY
38
PEDESTRIAN ENTRY AUTOMOBILE
ENTRY
39
GHA GRADE ENTRY
PEDESTRIAN ENTRY ELEVATORS
40
41

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GHA HCD 11_97

  • 1. Enhancing the Patient Experience: Design Drivers forUrban Hospital Ambulatory Care HEALTHCARE DESIGN 11 Nashville, TN Tim Gramann CEO, GHA James Harrell, FAIA, FACHA GBBN Architects, Inc 1
  • 2. TriHealth Cincinnati, Ohio  Two acute-care hospitals with nearly 900 beds  Good Samaritan (GSH) has the highest market share in TriHealth’s four-county care, and Bethesda North (BNH) is #3  Over10,500 births peryear  GSHis #1 in Ohio; BNHis #7  One of the largest robotic surgery programs in the U.S.  Over50 outpatient service locations  Over250 employed physicians  Over1,700 physicians on medical staff  Over10,000 employees 2
  • 4. GROUP HEALTH ASSOCIATES (GHA)  Founded 1974 with 3 physicians  135 physician today  Medical CenterModel vs. MOB  Primary Care and 18 specialties working collaboratively  Connected with the Epic EMR  Integrated ancillaries on site  Coordinated scheduling to maximize convenience  Centralized practice management  Acquired by TriHealth in 2005 4
  • 5. DRIVERS FOR A NEW FACILITY  Flagship in shambles  Emergence from hospital to healthcare system  Support growth of hospital based specialties 5
  • 6. 65,000 SF Flagship in Shambles  50 years old  Build as a concrete structure motel  Extremely high operating costs  No roomforgrowth  Inconsistent with group & systemaspirations  Inadequate parking and vehicle drop-off area 6 DRIVERS FOR A NEW FACILITY
  • 8. And MomWonders why I don’t Bring my Friends Over… 8
  • 9. Emergence fromHospital to Healthcare System  Support programs of care that cross hospital & practice settings - Skin CancerCenter - Sinus Center - Weight Center  Reduction in Duplicate Services - mammography, dexascan - outpatient pharmacy - physical therapy  Greaterintegration with hospital based resources - radiologists & PACs 9 DRIVERS FOR A NEW FACILITY
  • 10. Support Growth of Hospital based Specialties  Dermatology  Otolaryngologist  Sinus surgeon  GI General  GI ESRPFellow  Minimally Invasive Bariatric Surgeon  Colorectal Surgeon  Oncology Surgeon  Breast Surgeon  Orthopedic Surgeon (x2)  Procedural Physiatrist 10 DRIVERS FOR A NEW FACILITY
  • 11.  Separate yet Connected Building Identity  Convenient interiorvehicle drop-off, parking and seamless entry  Security & privacy  A ‘sense of arrival’  Intuitive patient flow  Branding entry points of complementary specialties Urban Hospital Campus Ambulatory Facility 11 DESIGN CHALLENGES
  • 12. Urban Hospital Campus Ambulatory Facility  Planning forthe immediate while preparing forthe future  Balancing vision and reality  Incorporation of a care teammodule suite 12 DESIGN CHALLENGES
  • 13.  ExamRoomDesign  Arrangement - permits flexibility in practice patterns.  Team Approach - afford patients a more comprehensive care. 13 DESIGNING THE PATIENT CARE SUITE Standardization
  • 14. DESIGNING THE PATIENT CARE SUITE 14
  • 15. PATIENTS / FAMILIES WANT QUICK AND CONVENIENT SERVICE CLARITY OF ORGANIZATION PARK CLOSE TO DOOR 15
  • 16. URBAN CAMPUS ACCESS TO COMPREHENSIVE DIAGNOSTICS SAFETY NET OF HOSPITAL SERVICES CONVENIENCE FOR PHYSICIANS 16
  • 17. URBAN CAMPUS COMPLEXITY MULTIPLE ACCESS POINTS MULTIPLE TRANSPORTATION CHOICES 17
  • 18. DESIGN GOALS 18  Optimizing Patient Convenience  Clarify Entrance Choices  Rapid Check-in  Welcoming, Hospitality-type Environment  Positive Distractions  Coffee Shop  Access to Nature  Access to Artwork
  • 19. DESIGN GOALS 19  Immediate Access to Ancillary Services  Pharmacy  Physical Therapy  Optometry  Hospital Amenities
  • 20. 20
  • 21. 21
  • 22. 22
  • 23. 23
  • 24. 24
  • 26. 26
  • 38. GHA GRADE ENTRY 38 PEDESTRIAN ENTRY AUTOMOBILE ENTRY
  • 39. 39 GHA GRADE ENTRY PEDESTRIAN ENTRY ELEVATORS
  • 40. 40
  • 41. 41