This document provides a summary of Care Hupp's experience and qualifications. She has over 16 years of experience implementing and supporting Epic software in healthcare organizations. She has extensive experience in roles such as workflow analyst, classroom trainer, go-live support, and ambulatory builder. She has helped with over 170 go-lives and implementations across multiple Epic applications, including Ambulatory, Inpatient, ASAP, Stork, and CPOE. She is certified in EpicCare Ambulatory 2014 and 2015 and has experience customizing templates, orders, and other functionality to meet client needs.

1. Care Hupp RN, BSN
care_wp@yahoo.com (216) 240-6593
Epic Certified Applications
 EpicCare Ambulatory 2014, 2015
Professional Summary
 3 years build optimization & break fix experience
 Multiple full cycle implementations: conversion, testing, validating
 16+ years health care information technology implementation, training and support
 16 years Clinic Knowledge as an RN implementing EPIC including Workflow design, training
development, curriculum design and continuing education within my department
 8+ years of Work Flow Analysts
 5 years Testing and Validation
 2.5 years Implementing & Maintaining Meaningful Use Requirements and Strategies
 1.5 years Implementing & Maintaining ACO Measures
 11+ years of Leading Classroom training {class sizes 5-30 clinicians}
 Emphasis’s on Provider Prep i.e. Template building, Macro’s, Note Writer, SmartText,
SmartPhrases, SmartLinks and SmartLists
 Extensive knowledge with Epic Ambulatory, Inpatient, ASAP, Stork, and CPOE
 Implementation of Charge Capture
 Epic utilities, reports and maintenance processes
 Vast experience implementing healthcare-specific software, third party vendors focusing on
Dragon & GE ultrasound equipment
 Extensive knowledge of healthcare workflows
 In-depth knowledge of implementation methodology
 Over 170+ Go-Lives
Epic Credential Trainer Applications
 Epic Inpatient & CPOE 2005, Spring 2007, Summer 2009, 2010 & 2015
 Epic ASAP Spring 2007, Summer 2009, 2010, 2012
 Epic Ambulatory Spring 2007, Summer 2009, 2010, 2012, 2014
 Epic STORK Summer 2009, 2010, 2012, 2014, 2015
 Epic Op-Time Anesthesia 2010, 2012, 2014, 2015
 Epic Beacon 2010, 2012
EHR Professional Experience
FTI- The MetroHealth System Cleveland, OH. 7/25/16- 09/16/16
 Ambulatory Builder & Analyst
 Command Center Support for Ambulatory Go-Live’s
 Build New: Note Templates, Smart Tools: Text, Phrases, Links & Lists
 Orders: SmartSets, Preference Lists
 Created SmartSet & MyChart Questionaries’
 Columns for provider and support staff schedules

2.  Participate in testing & integration logistics
 Trouble shooting issues i.e. order transmittal, e-scribing, printing & security
Randstad- Care New England Providence, RI 5/02/16- 07/22/16
 Ambulatory Builder
 UroGyn, Audiology and Physical Therapy ambulatory build
 Flowsheets, Navigators, Note Templates, Smart Tools: Text, Phrases, Links & Lists
 Orders: Order Sets, Preference Lists & Smart Sets
 SmartForms, SmartSets and MyChart Questionnaires
 Participate in testing & integration logistics
 Assist in preparing and maintaining the ACE environments
 Print mapping: Lab Req’s, AVS’s, Zebra and Controlled RX printing
Excite Health Partners - Summa Health System Akron, OH 3/28/16 - 04/30/16
 Credential Classroom Trainer & Go-Live Support Inpatient 2015
 Classroom training for Nurses, NA’s and HUC’s focusing on:
 ClinDoc; Note Templates, Smart Tools: Text, Phrases, Links & Lists
 Orders: Order Sets, Preference Lists & Smart Sets
 Peri-Op and OB
 Managing rosters and course completions in health stream
 Participate in classroom training logistics
 Assist in testing, preparing and maintaining the training application environment
 Deliver/facilitate/instruct classroom end user application training
Divurgent (Implementation AC & Post Go-Live Support) 09/03/13 - 12/18/15
Bon Secours Ambulatory Practices Greenville, SC
 Ambulatory Analyst: Managed 26 Practices with a special focus on OB/GYN & Physician
Support & Compliance
 Build optimization and Maintenance of Ambulatory Specialty Practices: OB/GYN, Pulmonary,
Cardiology, Oncology and Family Practices
 Multiple full cycle implementations
 Implementing & Maintaining Meaningful Use Requirements and Strategies for Stage 1 and
Stage 2
 Implementing & Maintaining ACO Measures
 Pre Go-Live Testing and Validation
 Print mapping: Lab Req’s, AVS’s, Zebra and Controlled RX printing
 Implementation of Charge Capture
 Dragon Support and Training
 Third party vendor interface testing, validation and maintenance
 Work Flow analysis, optimization and upgrade recommendations
 ICD-9 to ICD-10 conversation and implementation
 Pre & Post Go-Live Issue management and resolution strategies
 Pre & Post Go- Live Provider Education
 Post Go-Live Maintenance of Ambulatory Practices Build

3.  Heat Ticket Analysis and Management
 Credential Classroom Trainer & Go-Live Support Ambulatory 2012
 Classroom training for Physicians & Nurses
 ClinDoc; Note Templates, Smart Tools: Text, Phrases, Links & Lists
 Orders: Order Sets, Preference Lists & Smart Sets
 Managing rosters and course completions
 Participate in classroom training logistics
 Assist in preparing and maintaining the training application
 Environment for Epic Care Ambulatory training
 Deliver/facilitate/instruct classroom end user application training
 Creating and updating Quick Tip Sheet Guides
 Go-Live Support for Physicians & Nurses
 Post Go-Live Check-Ins & Re-Education
 Post Go-Live Heat Ticket management
Optimum Healthcare IT (Training and Implementation Support) 06/18/13 - 08/05/13
Duke University Health System, Raleigh, NC.
 Lead Go-Live Support for Physicians & Nurses
 ASAP 2012
Divurgent (Training and Implementation Support) 05/04/13 - 06/15/13
Lee Memorial Health System, Fort Myers, FL.
 Credential Classroom Trainer & Lead Go-Live Support for Physicians & Nurses
 Stork and ASAP 2010
 Provider Prep Labs: Build Note templates using SmartText, Phrases, Links and Lists
 Classroom training
eXuma (Training and Implementation Support) 04/18/13 – 05/04/13
Memorial Medical Center, Fort Lauderdale, FL
 Go-Live Support for Physicians & Nurses EPIC 2010
 Provider Prep Labs: Build Note templates using SmartText, Phrases, Links and Lists
 Beacon, Oncology 2010
 Med Surg., ICU Inpatient
 Clin Doc
 CPOE/M
CSI Healthcare IT (Training and Implementation Support) 01/03/13 – 03/03/13
Sutter Health San Francisco, Ca.
 Credentialed Classroom Trainer for Physicians & Nurses EPIC 2010
 Management of class rosters and course completions
 Participate in classroom training logistics
 Assist in preparing and maintaining the training application
 Maintaining training environment for Epic Care Ambulatory & Inpatient training
 Deliver/facilitate/instruct classroom end user application training
 Creating and updating Quick Tip Sheet Guides for:

4.  ASAP
 CPOE/M
 STORK
 Clin Doc
 Provider Prep Labs: Build Note templates using SmartText, Phrases, Links and Lists
eXuma Training and Implementation Support) 11/29/12 – 12/22/12
Maine Medical Center, Portland, ME
 Go-Live Support for Physicians & Nurses,
 ASAP 2010
Divurgent (Classroom Training and Implementation Support) 04/29/12 - 11/21/12
Bon Secours, De Paul Medical Center, Norfolk, VA
 Credentialed Trainer & Go-Live Support for Physicians & Nurses
 Provider Prep Labs: Build Note templates using SmartText, Phrases, Links and Lists
 Clin Doc, Stork and ASAP 2010
Bon Secours, Maryview Medical Center, Portsmouth, VA
 Credentialed Trainer & Go-Live Support for Physicians & Nurses
 Provider Prep Labs: Build Note templates using SmartText, Phrases, Links and Lists
 Clin Doc, Stork and ASAP 2010
Ochsner Health System New Orleans, LA
 LEAD Go-Live Support for Radiologist, Physicians & Nurses for
 Provider Prep Labs: Build Note templates using SmartText, Phrases, Links and Lists
 Radiant, Prelude & Cadence 2010
Bon Secours, Mary Immaculate Hospital, Newport News, VA
 Credentialed Trainer & Go-Live Support for Physicians & Nurses
 Provider Prep Labs: Build Note templates using SmartText, Phrases, Links and Lists
 Clin Doc, Stork and ASAP 2010
HP Technologies 05/04/12 – 06/22/12
Akron Children’s Hospital, Akron, OH
 Pre Go-Live Support including Competency checklist for all staff.
 Provider Personalization including optimization, preference lists, dot phrases, template
development, and work flow analysis
 Provider Prep Labs: Build Note templates using SmartText, Phrases, Links and Lists
 LEAD Go-Live Support for Epic 2010 ASAP
CSI Technologies 04/04/11 – 04/27/12
Norton Health Care System, Louisville, KY
 Pre Go-Live Testing including hardware validation, optimization reports, preferences lists, smart
phrases and personalization for physicians.

5.  LEAD Go-Live Support for Physicians, Nurses & Lab Tech’s Epic 2010 Ambulatory
implementations of Anticoagulation, Family Practice Clinic’s, Lab & Radiology
Kettering Hospital, Dayton, OH. (Four Go-Lives)
 Go-Live Support Epic 2010 Ambulatory for Physicians and Nurses in; Anticoagulation, Women’s
Health Clinic’s for Physical Therapy and Internal Medicine, Family Practice, and 3 Urgent Care
Facilities
Sentara Potomac Hospital, Woodbridge, VA
 Workflow Analyst: optimization and work flow development
 Credentialed Physician Trainer for ASAP & Inpatient
 Provider Prep Labs: Build Note templates using SmartText, Phrases, Links and Lists
 Managing rosters and course completions
 Participate in classroom training logistics
 Assist in preparing and maintaining the training application
 Environment for Epic Care Ambulatory training
 Deliver/facilitate/instruct classroom end user application training
 Creating and updating Quick Tip Sheet Guides
 Nurse Trainer for ASAP & Inpatient
 LEAD Go-Live Support Epic 2010 ASAP & Inpatient
Sparrow Health System Lansing, MI
 Credentialed Trainer and Go-Live Support
 Ambulatory 2010 Anticoagulation, Women’s Health, Urgent Care, Pediatrics and Physical
Therapy Clinic’s
 Managing rosters and course completions
 Participate in classroom training logistics
 Assist in preparing and maintaining the training application
 Environment for Epic Care Ambulatory training
 Deliver/facilitate/instruct classroom end user application training
 Creating and updating Quick Tip Sheet Guides
NYU Langone Medical Center New York, NY
 Workflow Analyst EPIC 2010 Ambulatory
 Building Note templates utilizing SmartText, Phrases, Links and Lists
 Go-Live Support EPIC 2010 Ambulatory at Adult health Clinic’s
Cottage Hospital Santa Barbara, CA
 Go-Live Support EPIC 2010 Ambulatory in the Internal Medicine Department
Dell Resourcing 02/11/11 – 09/2/11
St. Elizabeth’s Medical Center Youngstown, OH
 Go-Live support Epic 2010 implementations ASAP
Providence Hospital Anchorage, Alaska
 Classroom Trainer ASAP & STORK 2010 &
 Go-Live support for Epic 2010 implementations ASAP and STORK

6. Medix Staffing 08/02/11 – 08/17/11
St. Anthony’s Medical Center St. Louis, MO
 Classroom Trainer ASAP 2010
 LEAD Go-Live support for Physicians & Nurses for Epic ASAP
Max IT Healthcare 01/29/12 – 02/13/12
University of Michigan, Ann Arbor, MI
• Go-Live support for Epic 2010 implementations Prelude & Cadence 2010
Alego Health 03/11/05 – 02/03/11
Cleveland Clinic Health Systems, OH
Workflow Analyst, Curriculum Design & Training Development
Beacon:
 Workflow Analyst and testing
 Training curriculum development:
 Providers: Liquid and Solid Organs
 Nursing: Liquid and Solid Organs
Credentialed Classroom Trainer and Lead Go Live Support
 Credentialed Classroom Trainer & Lead G0- Live Support for:
 Inpatient, CPOE
 COE
 Clin Doc
 ASAP
 STORK
 Ambulatory
 eSignature
 eScribing
EDUCATION
 EPIC
 EpicCare Ambulatory Certification 2014 & 2015
 Case Western Reserve University Francis Payne Bolton School of Nursing
 BSN Graduate 12/07 GPA: 3.84
 Certification No. RN-339390
 Certification Level: EMT - Paramedic
 National Registry of Emergency Medical Technicians Certification No.: I0654620
 American Heart Association
 Certification: A.C.L.S. Provider
 Certification: B.L.S. Healthcare Provider
 WORK STUDY PROGRAMS

7.  7/05-8/05 Nursing Med Surg on towers 4 and 7 at University Hospital
 8/05-12/05 Nursing Med Surg at the Cleveland Clinic on H60
 1/06-5/06 Nursing Med Surg at the Cleveland Clinic on G80
 1/06-5/06 Psychiatric-Mental Health Nursing at Lakewood Hospital on 4F and 4C
 8/06-12/06 Acute and Critical Care at Fairview Hospital
 1/07-507 Pediatric Nursing at University Hospital on Rainbow 4 and 6
 1/07-5/07 OB/GYN Nursing at Metro Health Medical Center on Labor and Delivery
 MEMBERSHIPS, HONORS AND PUBLICATIONS
 National Student Nurses Association: 2005, 2006, 2007
 Dean's List: 2005, 2006, 2007