Patricia Fontaine has over 10 years of experience in packaging design, graphic arts, and customer service roles. She is proficient in Mac OSX, Windows, Microsoft Office, Adobe CC, and labeling software. Fontaine has worked at Medtronic since 2010 as a packaging designer coordinating medical device rebranding projects. Prior to this, she held roles at Apple providing customer support and administrative assistance. Fontaine has an Associate's degree in Multimedia and Web Design and some coursework toward a Bachelor's in Business Administration.

1. Patricia Fontaine
33 Marsh Ave Apt. 1  Worcester, MA 01605  Phone: 508-439-2200  E-Mail: triciaburke2@gmail.com
Skills
Proficient knowledge and experience with Mac OSX and Windows operating systems, Microsoft Office Suite and Adobe CC. Additional
skills include Lean Sigma training, label design using the Prisym Medica system and knowledge of GS1 barcode standards and packaging
guidelines for medical devices and supplies that meet FDA and regulatory industry standards.
Employment Experience
Medtronic (Formerly Covidien). Mansfield, MA. May, 2010 – Present
Rebranded Packaging Design Coordinator/Graphic Arts Associate
 Coordinated, supervised and verified the tracking, reviewing and updating of artwork for the Vascular Therapy Medical Devices and
Medical Supplies re-branding project.
 Tracked, reviewed and updated artwork labels under FDA, Regulatory and Legal deadlines.
 Contributed to team meetings, problem resolutions, inter-department communications and large MS Excel and Access spreadsheets
to track daily progress of artwork and upcoming deadlines.
 Completed labeling and package designs using Adobe InDesign and Illustrator as well as the Prisym Medica system.
Apple Inc. Providence, RI. October, 2007 - May, 2010
Specialist/Market Management Administrator
 October, 2007 – July, 2009: Thrived in the retail and customer service atmosphere to answer questions about products, software and
technical support issues as well as aiding in purchases and scheduling appointments for expert technical support and training classes.
 July, 2009 – May, 2010: Assisted the Market Manager of the Boston Market of Apple Retail stores by tracking expenses, recording
meeting minutes of various events and serving as a liaison to the management teams in the market.
 Calculated staff hours, organized hiring seminars and interviews, tracked time and attendance throughout the market and compiled
weekly reports for the Northeast Region of Apple Retail stores.
McDonalds/JVE Company. Worcester, MA. October, 2001-August, 2005/January 2006-October, 2007
Crew Member/Shift Manager
 October, 2001 – August, 2005: Served in the restaurant and customer service industry as a crew person for a franchised operation.
 January, 2006 – October, 2007: Managed the staff in the restaurant industry of a franchised operation with varying numbers of staff
on hand at any given time.
 Resolved customer service issues, managed time and attendance, contributed to opening and closing practices and handled various
monetary drawer changes and deposits.
Education
Liberty University Online. Lynchburg, VA. August, 2012 – December, 2014
Completed a series of online courses for the Business Administration for Public Administration Bachelors Degree program.
Tau Sigma inducted. GPA: 3.66.
New England Institute of Technology. Warwick, RI. Graduated March, 2009
Associate in Science Degree in Multimedia and Web Design Technology. Phi Theta Kappa inducted. Graduating GPA: 3.81.
Academy of Art University. San Francisco, CA. August, 2005 – December, 2005
Various Graphic Design courses taken during the Fall 2005 semester.