SlideShare a Scribd company logo
1 of 3
Taleah Cox
Dedicated information technology project management support professional committed to a long-term role in supporting business and
technology initiatives; focusing on business process redesign, software configuration / updates and software implementation.
 EXCEPTIONAL ORGANIZATIONAL SKILLS - Consistently recognized by colleagues for exceptional talents in
problem resolution in fast-paced environments.
 STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track record of dependability.
 PROFICIENT IN MICROSOFT OFFICE -to include Word, Excel, PowerPoint, Publisher, Visio, and Project.
 EXCEPTIONAL CUSTOM ER SERVICE SKILLS – Consistently acknowledged for excellent customer and client
relations.
 PROFICIENT IN PROJECT MANAGEM ENT TOOLS – KnowledgeLink, Quelle, Reserve One, JIRA,
Confluence, Sharepoint.
 EXCEPTIONAL COM M UNICATION SKILLS – Excellent oral and written communication skills.
Northeastern University BOSTON, MA
B.S. in Psychology 2005 - 2010
Cushing Academy ASHBURNHAM, MA
College Preparatory June 2005
HCA FORT WORTH,TX
HEALTH UNIT COORDINATOR (PLAZA MEDICAL CENTER OF FORT WORTH) APRIL 2016 – CURRENT
 Assures quality care through compliance with departmental policies, hospital, and external regulatory agency guidelines
 Promotes effective and efficient operation of the nursing unit
 Assumes responsibility and efficient operation of the patient record
 Facilitates accurate order entry and transcription of physician orders in a timely manner
 Accepts responsibility and accountability for input of chargeable services
PINNACLE TECHNICAL RESOURCES, INC. WESTLAKE,TX
IT PROJECT MANAGER (CORELOGIC) JUNE 2015 – DEC 2015
 Assist with portfolio management activities as part of the Enterprise Portfolio Management Office
o Follow up with CIO and TSG leadership on timing and requirements of TSG and EXCO decks
o Request and collect TSG and EXCO specific content from TSG leadership
o Aggregate TSG and EXCO content from monthly TSG leadership reports
o Reformat all submitted slides to ensure consistency and accurate pagination
 Facilitate Architecture Review Board
o Monitor and review new technology, project, or waiver requests on ARB SharePoint site
o Facilitate email approval of fast path approval candidates
o Schedule and facilitate ARB review meetings including follow up with presenters to ensure they are adequately prepared
o Monitor availability of ARB committee members to ensure 50% coverage needed for ARB approval
o Facilitate weekly ARB review meeting including meeting agenda and meeting minutes
o Review and take action on all CoreLogic software purchase requests through OPAS
OVERVIEW OF QUALIFICATIONS
OBJECTIVE
CAREER EXPERIENCE
5823 Melanie Ct, Fort Worth, TX 76131  (617) 905 – 7096  Taleah710@gmail.com
EDUCATION
AKRAYA, INC. BOSTON, MA
PROJECT COORDINATOR (VMWARE, INC.) NOV 2014 – JUNE 2015
 Project coordination / project management support of key activities for the Insights team
o Survey preparations / launches
o Best practice sharing
o Online survey platform support
o Support of customer experience initiatives
o Meeting coordination
o Report generation
 Provide communications coordination and support
 Manage the Customer Advocacy inquiries account
COMMONWEALTH MENTAL HEALTH & WELLNESS CENTER, INC. BOSTON, MA
THERAPEUTIC TRAINING & SUPPORT/THERAPEUTIC MENTOR SEPT 2014 – JUNE 2015
 Comprehensive, home-based behavioral health assessment inclusive of the CANS
 Risk management/safety planning
 Treatment planning
 Intensive Family Therapy
 Care coordination
 Coaching in support of decision-making in both crisis and non-crisis situations
 Documentation (time spent completing required paperwork as outlined in the Performance Specifications)
ONYX SPECTRUM TECHNOLOGY, INC. BOSTON, MA
BUSINESS ANALYST (DELOITTE) JUNE 2013 - MARCH 2014
 Work closely with Deloitte Consultants to provide research and information gathering support on the Registry of Motor Vehicles
Modernization project.
 Available to support the needs of clients in the roles of Project Coordinator and Project Analyst.
o Solid understanding of project delivery and acceptance processes within a fast paced environment.
o Competency in establishing and facilitating project structure and governance.
 Provided support to Person & Issuance team lead for Task Order 1 – Business Process Model updates for new system, requirements
gathering, mapping to business process models, and analysis for the RMVM Project.
o Recorded & distributed meeting minutes.
o Maintained deliverables schedule and supported communications with team lead for timely delivery of work product.
o Assisted with prioritization of responsibility, Business Process Model updates, and updates for the Requirements Traceability
Matrix.
ONYX SPECTRUM TECHNOLOGY, INC. BOSTON, MA
PROJECT COORDINATOR, PM & CONSULTANTS’ SUPPORT FEB 2013 - JUNE 2013
 Work closely with Onyx Consultants to provide research and information gathering support.
 Available to support the needs of Onyx clients in the roles of Project Coordinator and Project Analyst.
 Provided Project SME support for Task 3 – Regression Analysis for the MassDOT Disparity Study.
o Recorded & distributed meeting minutes.
o Maintained deliverables schedule and supported communications with SME’s for timely delivery of work product.
PROFESSIONAL ALTERNATIVE, INC. BOSTON, MA
PROJECT COORDINATOR (IRON MOUNTAIN) JAN 2012 - FEB 2013
 Work closely with Customer Facing Program Manager to begin to standardize budgets and work flows throughout Iron Mountain.
 Record and distribute meeting minutes for selected meetings.
 Maintain talent management spreadsheet for Customer Facing Technology division of Iron Mountain (holds forecasted and actual
budgets for projects, people working on projects, etc).
 Collect and distribute monthly core systems budget reports from program managers.
 Collect data for CIO Scorecard.
 Add, activate, and deactivate contractor status forms in MS Dynamics for contractors to add their time to projects.
INSIGHT GLOBAL NORWOOD,MA
CUSTOMER SERVICE REPRESENTATIVE (MERCER) OCT 2011 - JAN 2012
 Consult and work closely with employees of various companies to help them understand and enroll in their health benefits.
 Help employees update their beneficiaries on file for life insurance.
 Work closely with healthcare carriers to resolve any issues with employees’ health insurance and medical benefits.
 Keep records of all calls received and made out of benefit center.
 Closely monitorinternal requests made for employees to keep them abreast of all information pertaining to their internal request.
 Abide all HIPAA and company policies when speaking to 3rd parties regarding employee personal information.
BAY HARBOR PROFESSIONAL SERVICES RICHMOND,VA
PROJECT COORDINATOR (CAPITAL ONE) 2010 - 2011
 Support and work closely with the project level manager and capability lead providing status reports and project budget data utilized in
key stakeholder meetings.
 Maintain, draft, and distribute the weekly project Dashboard to leadership and team members.
 Maintain and build folder directories for the project artifacts and documentation storing Project integration, platform requirements,
designs, and system testing data.
 Create, maintain, and communicate the project schedule for two projects and over 10 platforms updating risks, issues, decisions, and
project milestones.
 Frequently interact with project team members and stake holders on a daily basis completing multiple requests for project artifacts,
schedules, status updates, task billing, and project on boarding.
 Construct and successfully see major project change requests through to completion, while keeping the project team and client aware
of the status each week.
 Schedule and maintain weekly project meetings, respond to schedule conflicts, and communicate any new updates from attendees.
 Control and account for two project budgets.
TEDESCHI FOOD SHOPS, INC. BOSTON, MA
STORE MANAGER 2007 - 2010
 Responsible for the handling and overseeing all day-to-day processes that are carried out in the store.
 Generate weekly schedules for shift employees.
 Manage the product inventory, employees, goods for display, sales, etc.
 Provide inventory and daily earnings reports to the storeowner.
 Train new employees in store policies and customer service responsibilities.
 Provide a positive working environment and handle employee issues appropriately and in a timely manner.
 Resolve customer problems or complaints by determining optimal solutions.
 Ensure interior and exterior of store is maintained to owners’ standards.
 Work with vendors in maintaining accurate deliveries.
TEDESCHI FOODSHOPS,INC. BOSTON,MA
SALES CLERK 2005 - 2007
 Cashier duties that included managing customer’s purchases and transactions in a timely manner.
 Assisted customers with lottery machine and tickets, made stock orders, filled ATM, and closed store.
GRIFFIN HOUSE BOSTON,MA
SUPPORT STAFF, RECOVERY SPECIALIST 2007 - 2008
 Cared for children in shelter during group meetings for their mothers.
 Provided support to mothers with parenting duties.
 Provided one on one intervention for mothers suffering from anxiety while parenting.
 Collaborated with other social service agencies for reunification purposes
 Documented and kept a running file of mothers interactions with their children
 Reported to program and when necessary to child services suspicious interactions between mother and child.
 Assist with other agency referrals, events, and activities as appropriate.
BALFOUR ACADEMY BOSTON,MA
TUTOR 2006 - 2009
 Tutor middle and high school students from the academic summer program Balfour Academy.
 Subjects included but not limited to Math, English, and Spanish and ad hoc assignments.

More Related Content

What's hot

V Simpson Senior Project Manager Resume v 2
V Simpson Senior Project Manager Resume v 2V Simpson Senior Project Manager Resume v 2
V Simpson Senior Project Manager Resume v 2
Vicci Simpson
 
Andrew Battisti Senior Project Manager Resume May 2015
Andrew Battisti Senior Project Manager Resume May 2015Andrew Battisti Senior Project Manager Resume May 2015
Andrew Battisti Senior Project Manager Resume May 2015
Andrew Battisti
 
David Wright Project Manager Resume
David Wright Project Manager ResumeDavid Wright Project Manager Resume
David Wright Project Manager Resume
David Wright
 
CV for Jason Cowan
CV for Jason CowanCV for Jason Cowan
CV for Jason Cowan
Jason Cowan
 
Jeff Scraper Resume 120116
Jeff Scraper Resume 120116Jeff Scraper Resume 120116
Jeff Scraper Resume 120116
Jeff Scraper
 
Arlene Horne Resume Sep 2016
Arlene Horne Resume Sep 2016Arlene Horne Resume Sep 2016
Arlene Horne Resume Sep 2016
Arlene Horne
 
2016 Michael Wilson Resume
2016 Michael Wilson Resume2016 Michael Wilson Resume
2016 Michael Wilson Resume
Michael Wilson
 
Lorraine Gordon_Curriculum Vitae v3_15_11_16
Lorraine Gordon_Curriculum Vitae v3_15_11_16Lorraine Gordon_Curriculum Vitae v3_15_11_16
Lorraine Gordon_Curriculum Vitae v3_15_11_16
Lorraine Gordon
 
Bowker.Kayla.resume.2015.2
Bowker.Kayla.resume.2015.2Bowker.Kayla.resume.2015.2
Bowker.Kayla.resume.2015.2
Kayla Lloyd
 
Holly Uniek_Resume
Holly Uniek_ResumeHolly Uniek_Resume
Holly Uniek_Resume
Holly Uniek
 
Sharon Thomas Architect Resume 2010
Sharon Thomas Architect Resume 2010Sharon Thomas Architect Resume 2010
Sharon Thomas Architect Resume 2010
Sharon Thomas
 
Randall.Hood Resume - 2017
Randall.Hood Resume - 2017Randall.Hood Resume - 2017
Randall.Hood Resume - 2017
Scott Hood
 
David Sprague - Resume 13 Jun 16
David Sprague - Resume 13 Jun 16David Sprague - Resume 13 Jun 16
David Sprague - Resume 13 Jun 16
David Sprague
 
Sonia Matos - Resume January 7 2017
Sonia Matos - Resume January 7 2017Sonia Matos - Resume January 7 2017
Sonia Matos - Resume January 7 2017
Sonia Matos
 

What's hot (20)

V Simpson Senior Project Manager Resume v 2
V Simpson Senior Project Manager Resume v 2V Simpson Senior Project Manager Resume v 2
V Simpson Senior Project Manager Resume v 2
 
Job resume
Job resumeJob resume
Job resume
 
Kathy Vigil - Resume
Kathy Vigil - ResumeKathy Vigil - Resume
Kathy Vigil - Resume
 
Andrew Battisti Senior Project Manager Resume May 2015
Andrew Battisti Senior Project Manager Resume May 2015Andrew Battisti Senior Project Manager Resume May 2015
Andrew Battisti Senior Project Manager Resume May 2015
 
David Wright Project Manager Resume
David Wright Project Manager ResumeDavid Wright Project Manager Resume
David Wright Project Manager Resume
 
CV for Jason Cowan
CV for Jason CowanCV for Jason Cowan
CV for Jason Cowan
 
Jeff Scraper Resume 120116
Jeff Scraper Resume 120116Jeff Scraper Resume 120116
Jeff Scraper Resume 120116
 
Arlene Horne Resume Sep 2016
Arlene Horne Resume Sep 2016Arlene Horne Resume Sep 2016
Arlene Horne Resume Sep 2016
 
2016 Michael Wilson Resume
2016 Michael Wilson Resume2016 Michael Wilson Resume
2016 Michael Wilson Resume
 
Lorraine Gordon_Curriculum Vitae v3_15_11_16
Lorraine Gordon_Curriculum Vitae v3_15_11_16Lorraine Gordon_Curriculum Vitae v3_15_11_16
Lorraine Gordon_Curriculum Vitae v3_15_11_16
 
Bowker.Kayla.resume.2015.2
Bowker.Kayla.resume.2015.2Bowker.Kayla.resume.2015.2
Bowker.Kayla.resume.2015.2
 
Stephens Christina
Stephens ChristinaStephens Christina
Stephens Christina
 
Holly Uniek_Resume
Holly Uniek_ResumeHolly Uniek_Resume
Holly Uniek_Resume
 
Shail_Tank
Shail_TankShail_Tank
Shail_Tank
 
Sharon Thomas Architect Resume 2010
Sharon Thomas Architect Resume 2010Sharon Thomas Architect Resume 2010
Sharon Thomas Architect Resume 2010
 
SchweizerResume2016
SchweizerResume2016SchweizerResume2016
SchweizerResume2016
 
Randall.Hood Resume - 2017
Randall.Hood Resume - 2017Randall.Hood Resume - 2017
Randall.Hood Resume - 2017
 
David Sprague - Resume 13 Jun 16
David Sprague - Resume 13 Jun 16David Sprague - Resume 13 Jun 16
David Sprague - Resume 13 Jun 16
 
Sonia Matos - Resume January 7 2017
Sonia Matos - Resume January 7 2017Sonia Matos - Resume January 7 2017
Sonia Matos - Resume January 7 2017
 
Project Manager Resume
Project Manager ResumeProject Manager Resume
Project Manager Resume
 

Viewers also liked

Adjunct Professor Resume
Adjunct Professor ResumeAdjunct Professor Resume
Adjunct Professor Resume
Kyle Henke
 
Ponencia sobre Violencia Intrafamiliar
Ponencia sobre Violencia IntrafamiliarPonencia sobre Violencia Intrafamiliar
Ponencia sobre Violencia Intrafamiliar
Leo Vazquez Jaimes
 

Viewers also liked (17)

Demonstration Day May 2016
Demonstration Day May 2016Demonstration Day May 2016
Demonstration Day May 2016
 
Dia de los difuntos
Dia de los difuntosDia de los difuntos
Dia de los difuntos
 
137
137137
137
 
160130 한국sd학회16년동계 지역화폐_전
160130 한국sd학회16년동계 지역화폐_전160130 한국sd학회16년동계 지역화폐_전
160130 한국sd학회16년동계 지역화폐_전
 
Diabetes mellitus insulinodependiente
Diabetes mellitus insulinodependienteDiabetes mellitus insulinodependiente
Diabetes mellitus insulinodependiente
 
Adjunct Professor Resume
Adjunct Professor ResumeAdjunct Professor Resume
Adjunct Professor Resume
 
GMU/DAU Mobile Learning Workshop
GMU/DAU Mobile Learning WorkshopGMU/DAU Mobile Learning Workshop
GMU/DAU Mobile Learning Workshop
 
Episode 4
Episode 4Episode 4
Episode 4
 
Week 9
Week 9Week 9
Week 9
 
Week 3
Week 3Week 3
Week 3
 
Week 7 12
Week 7 12Week 7 12
Week 7 12
 
Travel or Retire?
Travel or Retire?Travel or Retire?
Travel or Retire?
 
Ponencia sobre Violencia Intrafamiliar
Ponencia sobre Violencia IntrafamiliarPonencia sobre Violencia Intrafamiliar
Ponencia sobre Violencia Intrafamiliar
 
ECONOMIC DEVELOPMENT 4.0: Wisdom Networks crowdcreate economic development
ECONOMIC DEVELOPMENT 4.0: Wisdom Networks crowdcreate economic developmentECONOMIC DEVELOPMENT 4.0: Wisdom Networks crowdcreate economic development
ECONOMIC DEVELOPMENT 4.0: Wisdom Networks crowdcreate economic development
 
3. clasificación de los explosivos
3. clasificación de los explosivos3. clasificación de los explosivos
3. clasificación de los explosivos
 
Multimedia thesis
Multimedia thesisMultimedia thesis
Multimedia thesis
 
Outdoor activities with mobile devices
Outdoor activities with mobile devicesOutdoor activities with mobile devices
Outdoor activities with mobile devices
 

Similar to Taleah Coxs Resume_2016 TX

Similar to Taleah Coxs Resume_2016 TX (20)

Sachin_Chadha
Sachin_ChadhaSachin_Chadha
Sachin_Chadha
 
Toby M Ellis resume - 092215v4
Toby M  Ellis resume - 092215v4Toby M  Ellis resume - 092215v4
Toby M Ellis resume - 092215v4
 
AngelaReedResumeBio112114
AngelaReedResumeBio112114AngelaReedResumeBio112114
AngelaReedResumeBio112114
 
ShellySinghResume 2017
ShellySinghResume 2017ShellySinghResume 2017
ShellySinghResume 2017
 
Karon Tollefson Resume PM
Karon Tollefson Resume PMKaron Tollefson Resume PM
Karon Tollefson Resume PM
 
Santhosh Natarajan_Project & Resource Management
Santhosh Natarajan_Project & Resource ManagementSanthosh Natarajan_Project & Resource Management
Santhosh Natarajan_Project & Resource Management
 
Tracy LaChance resume experience summary - 06102015
Tracy LaChance resume   experience summary - 06102015Tracy LaChance resume   experience summary - 06102015
Tracy LaChance resume experience summary - 06102015
 
Resume of Patricia A Taylor -2017[275]
Resume of Patricia A Taylor -2017[275]Resume of Patricia A Taylor -2017[275]
Resume of Patricia A Taylor -2017[275]
 
AngelaReedResumeBio112114
AngelaReedResumeBio112114AngelaReedResumeBio112114
AngelaReedResumeBio112114
 
Resume_01_08_2016
Resume_01_08_2016Resume_01_08_2016
Resume_01_08_2016
 
Kelly King_2015
Kelly King_2015Kelly King_2015
Kelly King_2015
 
B Neubauer Resume (2012)
B Neubauer Resume (2012)B Neubauer Resume (2012)
B Neubauer Resume (2012)
 
Lynn_Ayotte_Resume_linkedin
Lynn_Ayotte_Resume_linkedinLynn_Ayotte_Resume_linkedin
Lynn_Ayotte_Resume_linkedin
 
Virendra_Resume
Virendra_ResumeVirendra_Resume
Virendra_Resume
 
Jennifer Colie
Jennifer ColieJennifer Colie
Jennifer Colie
 
Frank_Mendez_BBA_Resume_20160731
Frank_Mendez_BBA_Resume_20160731Frank_Mendez_BBA_Resume_20160731
Frank_Mendez_BBA_Resume_20160731
 
S holloway resume r
S holloway   resume rS holloway   resume r
S holloway resume r
 
Tracy la chance resume experience summary - 07062015
Tracy la chance resume   experience summary - 07062015Tracy la chance resume   experience summary - 07062015
Tracy la chance resume experience summary - 07062015
 
Lallder_Mar2016skillresume
Lallder_Mar2016skillresumeLallder_Mar2016skillresume
Lallder_Mar2016skillresume
 
Tami K. Manning
Tami K. ManningTami K. Manning
Tami K. Manning
 

Taleah Coxs Resume_2016 TX

  • 1. Taleah Cox Dedicated information technology project management support professional committed to a long-term role in supporting business and technology initiatives; focusing on business process redesign, software configuration / updates and software implementation.  EXCEPTIONAL ORGANIZATIONAL SKILLS - Consistently recognized by colleagues for exceptional talents in problem resolution in fast-paced environments.  STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track record of dependability.  PROFICIENT IN MICROSOFT OFFICE -to include Word, Excel, PowerPoint, Publisher, Visio, and Project.  EXCEPTIONAL CUSTOM ER SERVICE SKILLS – Consistently acknowledged for excellent customer and client relations.  PROFICIENT IN PROJECT MANAGEM ENT TOOLS – KnowledgeLink, Quelle, Reserve One, JIRA, Confluence, Sharepoint.  EXCEPTIONAL COM M UNICATION SKILLS – Excellent oral and written communication skills. Northeastern University BOSTON, MA B.S. in Psychology 2005 - 2010 Cushing Academy ASHBURNHAM, MA College Preparatory June 2005 HCA FORT WORTH,TX HEALTH UNIT COORDINATOR (PLAZA MEDICAL CENTER OF FORT WORTH) APRIL 2016 – CURRENT  Assures quality care through compliance with departmental policies, hospital, and external regulatory agency guidelines  Promotes effective and efficient operation of the nursing unit  Assumes responsibility and efficient operation of the patient record  Facilitates accurate order entry and transcription of physician orders in a timely manner  Accepts responsibility and accountability for input of chargeable services PINNACLE TECHNICAL RESOURCES, INC. WESTLAKE,TX IT PROJECT MANAGER (CORELOGIC) JUNE 2015 – DEC 2015  Assist with portfolio management activities as part of the Enterprise Portfolio Management Office o Follow up with CIO and TSG leadership on timing and requirements of TSG and EXCO decks o Request and collect TSG and EXCO specific content from TSG leadership o Aggregate TSG and EXCO content from monthly TSG leadership reports o Reformat all submitted slides to ensure consistency and accurate pagination  Facilitate Architecture Review Board o Monitor and review new technology, project, or waiver requests on ARB SharePoint site o Facilitate email approval of fast path approval candidates o Schedule and facilitate ARB review meetings including follow up with presenters to ensure they are adequately prepared o Monitor availability of ARB committee members to ensure 50% coverage needed for ARB approval o Facilitate weekly ARB review meeting including meeting agenda and meeting minutes o Review and take action on all CoreLogic software purchase requests through OPAS OVERVIEW OF QUALIFICATIONS OBJECTIVE CAREER EXPERIENCE 5823 Melanie Ct, Fort Worth, TX 76131  (617) 905 – 7096  Taleah710@gmail.com EDUCATION
  • 2. AKRAYA, INC. BOSTON, MA PROJECT COORDINATOR (VMWARE, INC.) NOV 2014 – JUNE 2015  Project coordination / project management support of key activities for the Insights team o Survey preparations / launches o Best practice sharing o Online survey platform support o Support of customer experience initiatives o Meeting coordination o Report generation  Provide communications coordination and support  Manage the Customer Advocacy inquiries account COMMONWEALTH MENTAL HEALTH & WELLNESS CENTER, INC. BOSTON, MA THERAPEUTIC TRAINING & SUPPORT/THERAPEUTIC MENTOR SEPT 2014 – JUNE 2015  Comprehensive, home-based behavioral health assessment inclusive of the CANS  Risk management/safety planning  Treatment planning  Intensive Family Therapy  Care coordination  Coaching in support of decision-making in both crisis and non-crisis situations  Documentation (time spent completing required paperwork as outlined in the Performance Specifications) ONYX SPECTRUM TECHNOLOGY, INC. BOSTON, MA BUSINESS ANALYST (DELOITTE) JUNE 2013 - MARCH 2014  Work closely with Deloitte Consultants to provide research and information gathering support on the Registry of Motor Vehicles Modernization project.  Available to support the needs of clients in the roles of Project Coordinator and Project Analyst. o Solid understanding of project delivery and acceptance processes within a fast paced environment. o Competency in establishing and facilitating project structure and governance.  Provided support to Person & Issuance team lead for Task Order 1 – Business Process Model updates for new system, requirements gathering, mapping to business process models, and analysis for the RMVM Project. o Recorded & distributed meeting minutes. o Maintained deliverables schedule and supported communications with team lead for timely delivery of work product. o Assisted with prioritization of responsibility, Business Process Model updates, and updates for the Requirements Traceability Matrix. ONYX SPECTRUM TECHNOLOGY, INC. BOSTON, MA PROJECT COORDINATOR, PM & CONSULTANTS’ SUPPORT FEB 2013 - JUNE 2013  Work closely with Onyx Consultants to provide research and information gathering support.  Available to support the needs of Onyx clients in the roles of Project Coordinator and Project Analyst.  Provided Project SME support for Task 3 – Regression Analysis for the MassDOT Disparity Study. o Recorded & distributed meeting minutes. o Maintained deliverables schedule and supported communications with SME’s for timely delivery of work product. PROFESSIONAL ALTERNATIVE, INC. BOSTON, MA PROJECT COORDINATOR (IRON MOUNTAIN) JAN 2012 - FEB 2013  Work closely with Customer Facing Program Manager to begin to standardize budgets and work flows throughout Iron Mountain.  Record and distribute meeting minutes for selected meetings.  Maintain talent management spreadsheet for Customer Facing Technology division of Iron Mountain (holds forecasted and actual budgets for projects, people working on projects, etc).  Collect and distribute monthly core systems budget reports from program managers.  Collect data for CIO Scorecard.  Add, activate, and deactivate contractor status forms in MS Dynamics for contractors to add their time to projects.
  • 3. INSIGHT GLOBAL NORWOOD,MA CUSTOMER SERVICE REPRESENTATIVE (MERCER) OCT 2011 - JAN 2012  Consult and work closely with employees of various companies to help them understand and enroll in their health benefits.  Help employees update their beneficiaries on file for life insurance.  Work closely with healthcare carriers to resolve any issues with employees’ health insurance and medical benefits.  Keep records of all calls received and made out of benefit center.  Closely monitorinternal requests made for employees to keep them abreast of all information pertaining to their internal request.  Abide all HIPAA and company policies when speaking to 3rd parties regarding employee personal information. BAY HARBOR PROFESSIONAL SERVICES RICHMOND,VA PROJECT COORDINATOR (CAPITAL ONE) 2010 - 2011  Support and work closely with the project level manager and capability lead providing status reports and project budget data utilized in key stakeholder meetings.  Maintain, draft, and distribute the weekly project Dashboard to leadership and team members.  Maintain and build folder directories for the project artifacts and documentation storing Project integration, platform requirements, designs, and system testing data.  Create, maintain, and communicate the project schedule for two projects and over 10 platforms updating risks, issues, decisions, and project milestones.  Frequently interact with project team members and stake holders on a daily basis completing multiple requests for project artifacts, schedules, status updates, task billing, and project on boarding.  Construct and successfully see major project change requests through to completion, while keeping the project team and client aware of the status each week.  Schedule and maintain weekly project meetings, respond to schedule conflicts, and communicate any new updates from attendees.  Control and account for two project budgets. TEDESCHI FOOD SHOPS, INC. BOSTON, MA STORE MANAGER 2007 - 2010  Responsible for the handling and overseeing all day-to-day processes that are carried out in the store.  Generate weekly schedules for shift employees.  Manage the product inventory, employees, goods for display, sales, etc.  Provide inventory and daily earnings reports to the storeowner.  Train new employees in store policies and customer service responsibilities.  Provide a positive working environment and handle employee issues appropriately and in a timely manner.  Resolve customer problems or complaints by determining optimal solutions.  Ensure interior and exterior of store is maintained to owners’ standards.  Work with vendors in maintaining accurate deliveries. TEDESCHI FOODSHOPS,INC. BOSTON,MA SALES CLERK 2005 - 2007  Cashier duties that included managing customer’s purchases and transactions in a timely manner.  Assisted customers with lottery machine and tickets, made stock orders, filled ATM, and closed store. GRIFFIN HOUSE BOSTON,MA SUPPORT STAFF, RECOVERY SPECIALIST 2007 - 2008  Cared for children in shelter during group meetings for their mothers.  Provided support to mothers with parenting duties.  Provided one on one intervention for mothers suffering from anxiety while parenting.  Collaborated with other social service agencies for reunification purposes  Documented and kept a running file of mothers interactions with their children  Reported to program and when necessary to child services suspicious interactions between mother and child.  Assist with other agency referrals, events, and activities as appropriate. BALFOUR ACADEMY BOSTON,MA TUTOR 2006 - 2009  Tutor middle and high school students from the academic summer program Balfour Academy.  Subjects included but not limited to Math, English, and Spanish and ad hoc assignments.