1. Taleah Cox
Dedicated information technology project management support professional committed to a long-term role in supporting business and
technology initiatives; focusing on business process redesign, software configuration / updates and software implementation.
 EXCEPTIONAL ORGANIZATIONAL SKILLS - Consistently recognized by colleagues for exceptional talents in
problem resolution in fast-paced environments.
 STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track record of dependability.
 PROFICIENT IN MICROSOFT OFFICE -to include Word, Excel, PowerPoint, Publisher, Visio, and Project.
 EXCEPTIONAL CUSTOM ER SERVICE SKILLS – Consistently acknowledged for excellent customer and client
relations.
 PROFICIENT IN PROJECT MANAGEM ENT TOOLS – KnowledgeLink, Quelle, Reserve One, JIRA,
Confluence, Sharepoint.
 EXCEPTIONAL COM M UNICATION SKILLS – Excellent oral and written communication skills.
Northeastern University BOSTON, MA
B.S. in Psychology 2005 - 2010
Cushing Academy ASHBURNHAM, MA
College Preparatory June 2005
HCA FORT WORTH,TX
HEALTH UNIT COORDINATOR (PLAZA MEDICAL CENTER OF FORT WORTH) APRIL 2016 – CURRENT
 Assures quality care through compliance with departmental policies, hospital, and external regulatory agency guidelines
 Promotes effective and efficient operation of the nursing unit
 Assumes responsibility and efficient operation of the patient record
 Facilitates accurate order entry and transcription of physician orders in a timely manner
 Accepts responsibility and accountability for input of chargeable services
PINNACLE TECHNICAL RESOURCES, INC. WESTLAKE,TX
IT PROJECT MANAGER (CORELOGIC) JUNE 2015 – DEC 2015
 Assist with portfolio management activities as part of the Enterprise Portfolio Management Office
o Follow up with CIO and TSG leadership on timing and requirements of TSG and EXCO decks
o Request and collect TSG and EXCO specific content from TSG leadership
o Aggregate TSG and EXCO content from monthly TSG leadership reports
o Reformat all submitted slides to ensure consistency and accurate pagination
 Facilitate Architecture Review Board
o Monitor and review new technology, project, or waiver requests on ARB SharePoint site
o Facilitate email approval of fast path approval candidates
o Schedule and facilitate ARB review meetings including follow up with presenters to ensure they are adequately prepared
o Monitor availability of ARB committee members to ensure 50% coverage needed for ARB approval
o Facilitate weekly ARB review meeting including meeting agenda and meeting minutes
o Review and take action on all CoreLogic software purchase requests through OPAS
OVERVIEW OF QUALIFICATIONS
OBJECTIVE
CAREER EXPERIENCE
5823 Melanie Ct, Fort Worth, TX 76131  (617) 905 – 7096  Taleah710@gmail.com
EDUCATION

2. AKRAYA, INC. BOSTON, MA
PROJECT COORDINATOR (VMWARE, INC.) NOV 2014 – JUNE 2015
 Project coordination / project management support of key activities for the Insights team
o Survey preparations / launches
o Best practice sharing
o Online survey platform support
o Support of customer experience initiatives
o Meeting coordination
o Report generation
 Provide communications coordination and support
 Manage the Customer Advocacy inquiries account
COMMONWEALTH MENTAL HEALTH & WELLNESS CENTER, INC. BOSTON, MA
THERAPEUTIC TRAINING & SUPPORT/THERAPEUTIC MENTOR SEPT 2014 – JUNE 2015
 Comprehensive, home-based behavioral health assessment inclusive of the CANS
 Risk management/safety planning
 Treatment planning
 Intensive Family Therapy
 Care coordination
 Coaching in support of decision-making in both crisis and non-crisis situations
 Documentation (time spent completing required paperwork as outlined in the Performance Specifications)
ONYX SPECTRUM TECHNOLOGY, INC. BOSTON, MA
BUSINESS ANALYST (DELOITTE) JUNE 2013 - MARCH 2014
 Work closely with Deloitte Consultants to provide research and information gathering support on the Registry of Motor Vehicles
Modernization project.
 Available to support the needs of clients in the roles of Project Coordinator and Project Analyst.
o Solid understanding of project delivery and acceptance processes within a fast paced environment.
o Competency in establishing and facilitating project structure and governance.
 Provided support to Person & Issuance team lead for Task Order 1 – Business Process Model updates for new system, requirements
gathering, mapping to business process models, and analysis for the RMVM Project.
o Recorded & distributed meeting minutes.
o Maintained deliverables schedule and supported communications with team lead for timely delivery of work product.
o Assisted with prioritization of responsibility, Business Process Model updates, and updates for the Requirements Traceability
Matrix.
ONYX SPECTRUM TECHNOLOGY, INC. BOSTON, MA
PROJECT COORDINATOR, PM & CONSULTANTS’ SUPPORT FEB 2013 - JUNE 2013
 Work closely with Onyx Consultants to provide research and information gathering support.
 Available to support the needs of Onyx clients in the roles of Project Coordinator and Project Analyst.
 Provided Project SME support for Task 3 – Regression Analysis for the MassDOT Disparity Study.
o Recorded & distributed meeting minutes.
o Maintained deliverables schedule and supported communications with SME’s for timely delivery of work product.
PROFESSIONAL ALTERNATIVE, INC. BOSTON, MA
PROJECT COORDINATOR (IRON MOUNTAIN) JAN 2012 - FEB 2013
 Work closely with Customer Facing Program Manager to begin to standardize budgets and work flows throughout Iron Mountain.
 Record and distribute meeting minutes for selected meetings.
 Maintain talent management spreadsheet for Customer Facing Technology division of Iron Mountain (holds forecasted and actual
budgets for projects, people working on projects, etc).
 Collect and distribute monthly core systems budget reports from program managers.
 Collect data for CIO Scorecard.
 Add, activate, and deactivate contractor status forms in MS Dynamics for contractors to add their time to projects.

3. INSIGHT GLOBAL NORWOOD,MA
CUSTOMER SERVICE REPRESENTATIVE (MERCER) OCT 2011 - JAN 2012
 Consult and work closely with employees of various companies to help them understand and enroll in their health benefits.
 Help employees update their beneficiaries on file for life insurance.
 Work closely with healthcare carriers to resolve any issues with employees’ health insurance and medical benefits.
 Keep records of all calls received and made out of benefit center.
 Closely monitorinternal requests made for employees to keep them abreast of all information pertaining to their internal request.
 Abide all HIPAA and company policies when speaking to 3rd parties regarding employee personal information.
BAY HARBOR PROFESSIONAL SERVICES RICHMOND,VA
PROJECT COORDINATOR (CAPITAL ONE) 2010 - 2011
 Support and work closely with the project level manager and capability lead providing status reports and project budget data utilized in
key stakeholder meetings.
 Maintain, draft, and distribute the weekly project Dashboard to leadership and team members.
 Maintain and build folder directories for the project artifacts and documentation storing Project integration, platform requirements,
designs, and system testing data.
 Create, maintain, and communicate the project schedule for two projects and over 10 platforms updating risks, issues, decisions, and
project milestones.
 Frequently interact with project team members and stake holders on a daily basis completing multiple requests for project artifacts,
schedules, status updates, task billing, and project on boarding.
 Construct and successfully see major project change requests through to completion, while keeping the project team and client aware
of the status each week.
 Schedule and maintain weekly project meetings, respond to schedule conflicts, and communicate any new updates from attendees.
 Control and account for two project budgets.
TEDESCHI FOOD SHOPS, INC. BOSTON, MA
STORE MANAGER 2007 - 2010
 Responsible for the handling and overseeing all day-to-day processes that are carried out in the store.
 Generate weekly schedules for shift employees.
 Manage the product inventory, employees, goods for display, sales, etc.
 Provide inventory and daily earnings reports to the storeowner.
 Train new employees in store policies and customer service responsibilities.
 Provide a positive working environment and handle employee issues appropriately and in a timely manner.
 Resolve customer problems or complaints by determining optimal solutions.
 Ensure interior and exterior of store is maintained to owners’ standards.
 Work with vendors in maintaining accurate deliveries.
TEDESCHI FOODSHOPS,INC. BOSTON,MA
SALES CLERK 2005 - 2007
 Cashier duties that included managing customer’s purchases and transactions in a timely manner.
 Assisted customers with lottery machine and tickets, made stock orders, filled ATM, and closed store.
GRIFFIN HOUSE BOSTON,MA
SUPPORT STAFF, RECOVERY SPECIALIST 2007 - 2008
 Cared for children in shelter during group meetings for their mothers.
 Provided support to mothers with parenting duties.
 Provided one on one intervention for mothers suffering from anxiety while parenting.
 Collaborated with other social service agencies for reunification purposes
 Documented and kept a running file of mothers interactions with their children
 Reported to program and when necessary to child services suspicious interactions between mother and child.
 Assist with other agency referrals, events, and activities as appropriate.
BALFOUR ACADEMY BOSTON,MA
TUTOR 2006 - 2009
 Tutor middle and high school students from the academic summer program Balfour Academy.
 Subjects included but not limited to Math, English, and Spanish and ad hoc assignments.