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personalizedstudentsupportmodel (2)
The document proposes a personalized student support model to improve student success in higher education. It involves creating an individualized learning and career pathway for each student, along with a student profile, that faculty and staff can use to holistically support students. When indicators show a student is at risk of disengaging or dropping out, the system automatically alerts the appropriate people in the student's "network of care" so they can reach out to the student and get them back on track. The goal is to better coordinate support across institutional roles to guide each student through their educational experience and career goals.
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personalizedstudentsupportmodel (2)
- 1. U.S. HIGHER EDUCATIONINNOVATION PERSONALIZED STUDENT SUPPORT MODEL ANDY HOWE, PHD andyhowe.info/portfolio U.S. HIGHER EDUCATION INNOVATION PERSONALIZED STUDENT SUPPORT MODEL
- 2. U.S. HIGHER EDUCATIONINNOVATION PERSONALIZED STUDENT SUPPORT MODEL ANDY HOWE, PHD andyhowe.info/portfolio Personalized Student Support Model Imagine this… A learner has not logged into to the online portion of a course for a week. The instructor receives an email alert. Student also receives an automatic email encouraging her to reach out to the instructor. The email provides predetermined information on how to get caught up and a list of support staff who are in their “network of care.” The alert and tasks are noted on the students “Individualized learning to Career Pathway.” Instructor looks at the student progress and “student profile” to gather additional information. Instructor notices student has a child, works full-time, and wants to become a chef. Instructor sends a personal text to the students encouraging participation and reminding student that the tutor in her network of care can provide help with time management if needed. Instructor also encourages learner to schedule appointment with him to talk about finding a professional mentor. This information is recorded on student’s ILP and tutor receives an automatic email alert. Student completes tasks, becomes more engaged, and lands a paid internship from her new mentor. Student successfully completes current milestone on the ILP and progresses to the next. Network of Care Individualized Learning to Career Pathway Student Profile
- 3. U.S. HIGHER EDUCATIONINNOVATION PERSONALIZED STUDENT SUPPORT MODEL ANDY HOWE, PHD andyhowe.info/portfolio Personalized Student Support Model The Problem Faculty and support staff often work in silos and do not communicate the needs of students. Impact The experience of students becomes disjointed, making students feel unsupported. This then leads to disengagement and attrition. Imperative As higher education becomes more unbundled, offering multiple pathways to learning and credentials, student support will need to adjust and become more unbundled as well. Faculty, professional advisors, tutors, librarians, and other support professionals will need to work more intentionally and purposefully together to connect, personalize, and guide the student experience and create a learning ecosystem where learning, development, and success are at the center. Solution The Personalized Student Support Model allows faculty and staff (Network of Care) to work together to create a clear path to learning, development, and completion of academic goals. This can be achieved through the use of data and analytics to provide indicators of student attrition (such as did not attend class, dropped a course, missed an advising appointment, etc.) and displayed in the Individualized Learning to Career Plan Pathway Student Profile, which nudge students to the next milestone toward completion.
- 4. U.S. HIGHER EDUCATIONINNOVATION PERSONALIZED STUDENT SUPPORT MODEL ANDY HOWE, PHD andyhowe.info/portfolio Personalized Student Support Model Determine Network of CareDetermine Indicators to Measure Institutions develop a shared responsibility and commitment to student success by developing indicators of success and attrition. These indicators will be used to track students progress and alert when appropriate. A pre-determined list can be provided to get them started. Data can be integrated from advising tools, existing early alert systems, learning management systems, etc. Determine Student Populations Institutions decide which students will be in the personalized model. They can choose by college, department, at-risk populations, first-years, transfers, dev ed, entire student body, etc. Institutions decide roles within the students network of care. They choose faculty, advisors, tutors, career counselors, librarians, etc. These roles will work collaboratively to provide just-in-time support for students. The beauty of this model is that roles do not need to change from existing roles. The system allows better communication and coordination among the roles. Creates the Individualized Learning to Career Pathway and Student Profile 1 2 3 How is it achieved. Simple as 1, 2, and 3.
- 5. U.S. HIGHER EDUCATIONINNOVATION PERSONALIZED STUDENT SUPPORT MODEL ANDY HOWE, PHD andyhowe.info/portfolio Personalized Student Support Model Professional Academic Advisors and Counselors Tutors Teaching Faculty Academic Support Professionals Student Affairs Professionals Professional Career Advisors and Counselors Student Learning and Development Individualized Learning to Career Pathway and Student Profile Individualized Learning to Career Pathway is a highly personalized, automated system that assists students to complete one milestone and progress to the next milestone. Each milestone is customizable and leads to student completion. Each milestone consists of tasks that need achieved. These tasks are automated based on the students profile, grades, interests, academic deficiencies, etc. The Network of Care can include additional tasks. Members of the network receives alerts, depending on the issue and role of the professional. The professional looks at the student data and the Student Profile to determine the best approach. Then, personalized outreach occurs.
- 6. U.S. HIGHER EDUCATIONINNOVATION PERSONALIZED STUDENT SUPPORT MODEL ANDY HOWE, PHD andyhowe.info/portfolio Example Individualized Learning to Career Pathway Term One MILESTONES Term Two Term Three Internship Capstone Course One Course Two Library Tutorial Test-taking Playlist ADD YOUR OWN Course Three Course Four Writing Playlist Advisor Check-up ADD YOUR OWN Required Optional Course Five Course Six Capstone Planning Internship Planning ADD YOUR OWN Course Seven Capstone Career Services Finances Playlist ADD YOUR OWN Apply for Graduation Graduation Connect with Alumni Exit Interview ADD YOUR OWN POST-ADMIT • Build Learner Profile • Customize ILP PROGRESS ON TRACK FINANCIAL HOLD DEADLINE DATE APPROACHING ALERTS NEW WRITING MODULES POSTED IN COURSE ROOM Network of Care Tutors: TBD Academic Advisor: TBD Career Counselor: TBD Financial Aid Advisor: TBD Current Term Instructors: TBD Other: TBD + Add your own
- 7. U.S. HIGHER EDUCATIONINNOVATION PERSONALIZED STUDENT SUPPORT MODEL ANDY HOWE, PHD andyhowe.info/portfolio Example Student Profile Professional Background and Future Aspirations: Current Occupation: Chef in a mid-level restaurant for 8 years Aspiration: Enjoys her job but wants to make more money and a difference to society. Professional Goal: Start own business Type of Business: Social entrepreneur franchise helping the homeless earn money by cooking and delivering meals to hospitals. Academics: Degree: B.S. In Cuisine from a private school Continuation of Learning: Academic credit, MOOCS, on-the job training, CEUs from professional conferences, watching cooking shows (Top Chef is her favorite), and reads recipe books for entertainment. Personal Situation: Family: Has a child in elementary school. Finances: Paying off student loans, has a mortgage, and works 50 hours per week. Learning Characteristics: Learning Style: Social, learn from people in the field, professional networking Learning Space: Likes to watch Top Chef while reading on her iPad. Academic Competencies: Strong in writing and oral communication and math. Concerned about statistics. Has some anxiety around assessment but generally okay. Tech-confident. Network of Care Tutors: TBD Academic Advisor: TBD Career Counselor: TBD Financial Aid Advisor: TBD Current Term Instructors: TBD Other: TBD + Add your own
- 8. U.S. HIGHER EDUCATIONINNOVATION PERSONALIZED STUDENT SUPPORT MODEL ANDY HOWE, PHD andyhowe.info/portfolio http://www.linkedin.com/pub/andy-howe-ph-d/1/901/12 https://twitter.com/L_AndrewHowe andyhowe.info/portfolio Follow me Bibliography available upon request Last updated on April 15, 2014