Ken Fenyo, Consumer Markets Lead, Fuel by McKinsey & Co.
Matt Nichols, General Partner, Commerce Ventures
David Anderton-Yang, Researcher, MIT Media Lab
Ashwin Ramasamy, Co-Founder and Chief Marketing Officer, PipeCandy
Moments that matter - Harnessing the power of meaningful in-person shopping e...National Retail Federation
Karen Voelker, Global Lead, Customer Innovation Network, Accenture
Megan Berry, Founder and CEO, by REVEAL
Matt Corey, Chief Marketing Officer, PGA TOUR Superstore
Jeremy Bergstein, CEO and Co-Founder, The Science Project
Scott Emmons, Director and Founder, Innovation Lab, The Neiman Marcus Group, Inc.
David Munczinski, CEO and Founder, Brickwork
Trevor Sumner, CEO, Perch Interactive
Jackelyn Glick, Dir., Global Retail Operations Strategy, Kate Spade
Ken Fenyo, Consumer Markets Lead, Fuel by McKinsey & Co.
Matt Nichols, General Partner, Commerce Ventures
David Anderton-Yang, Researcher, MIT Media Lab
Ashwin Ramasamy, Co-Founder and Chief Marketing Officer, PipeCandy
Moments that matter - Harnessing the power of meaningful in-person shopping e...National Retail Federation
Karen Voelker, Global Lead, Customer Innovation Network, Accenture
Megan Berry, Founder and CEO, by REVEAL
Matt Corey, Chief Marketing Officer, PGA TOUR Superstore
Jeremy Bergstein, CEO and Co-Founder, The Science Project
Scott Emmons, Director and Founder, Innovation Lab, The Neiman Marcus Group, Inc.
David Munczinski, CEO and Founder, Brickwork
Trevor Sumner, CEO, Perch Interactive
Jackelyn Glick, Dir., Global Retail Operations Strategy, Kate Spade
7 Learnings About Call Conversions (From 7 Marketing Leaders)DialogTech
We spoke with 7 marketing leaders about call conversions. What we discovered was eye-opening. Leaders from Esurance, Expedia, LendingTree, Goddard School, LegalZoom, and more shared with us the unexpected impact call conversions have had on their business.
SearchLeeds, Ed Blakeway 'Programmatic - the future of advertising' Branded3
Ed Blakewat leads campaign planning, development and activation for AMNET in Leeds. AMNET is Dentsu Aegis’ programmatic trading desk, responsible for the delivery of billions of digital ad impressions annually.
iMedia Brand - Connecting the Dots Between Online Media and Offline PurchasesAdometry by Google
Check out Adometry CMO Casey Carey's presentation at the Feb-2014 iMedia Brand Summit on Connecting the Dots Between Online Media and Offline Purchases.
Debunking Your eCommerce Assumptions - HeroConf LA 2017 - Maddie CaryMaddie Cary Deuel
Sales always drive revenue…mobile doesn’t convert…only women buy handbags. PPC marketers quickly buy into the same beliefs over & over again about expected eCommerce performance outcomes. But where’s the data to back it up?? Have you checked all your assumptions at the door when approaching PPC in the eCommerce space? In this session, let’s reexamine the practices we preach and debunk some common paid search assumptions around:
- Promotions & Sales
- Bidding strategy
- Device targeting
- Demographic purchasing behaviors
Your Mobile PPC Sucks (But It Doesn't Have To!) - SMX West 2017 - Maddie CaryMaddie Cary Deuel
Many PPC marketers have tried opting into mobile search and have seen poor results, including low CTR, poor SERP visibility, underwhelming conversion rates and higher CPAs. How can you justify investing in paid search on a device that doesn't see parity with desktop performance?
In this session, you'll learn how to take your SEM campaigns to the next level with best practices, case studies and approaches that take advantage of the unique opportunities available to mobile advertisers
Digital, mobile and customer centric approaches are not always easy to accomplish for a 32-year-old icon entrenched in networking hardware, telecommunications equipment, and other high-tech services and products. It's not for a lack of innovation. Leonard Bosack and Sandy Lerner, two Stanford University computer scientists founded Cisco and pioneered the concept of the local area network (LAN) used to connect geographically disparate computers over routers. Sound complicated? Join Diane Pease, regional audience manager at Cisco, as she walks through the transformation.
SearchLeeds, Mel Hyde 'How to maximise potential from an ongoing shift in dev...Branded3
Group Head of Paid Search, Mel Hyde discusses how to maximise potential from an ongoing shift in device usage. Mel is responsible for ensuring the right strategy is applied to Branded3’s PPC client accounts and that all accounts deliver performance, efficiency and growth. With a truly integrated approach to our client’s digital campaigns.
Connecting the Dots Between Online Media and Offline PurchasesAdometry by Google
Adometry CMO Casey Carey delivered this presentation at the 2013 iMedia Brand Summit in a session titled "Connecting the Dots Between Online Media and Offline Purchases".
The Future of B2B Marketing: Trends and Implications for MarketersDemandbase
B2B marketing is changing faster than most marketers can grasp and act on. In this session from LinkedIn, you’ll learn key emerging trends in B2B marketing and find out how programmatic advertising can help B2B advertisers capitalize on new opportunities. The presentation aims to challenge you to question conventional marketing wisdom and rethink how to build brand and generate revenue through programmatic.
Social Marketing Integration: All Marketing Is SocialTim Peter
There's more to social marketing than just building a blog or attracting friends fans, and followers on Facebook, Twitter, Tumblr, LinkedIn, and Instagram. The most successful organizations use social organically, incorporating it as part their overall customer experience and driving more than just shares, likes, or links; they drive business results. This recent presentation to marketing leaders explores how these organizations succeed with social. And how you can, too.
This is my presentation from April 15, 2015 to the Marketo Marketing Nation Summit.
The topic covers the six drivers of eCommerce for B2B, the use cases (with examples) of B2B eCommerce, and some of the applications of marketing automation in an eCommerce application
Accelerate Revenue with a Customer Data PlatformLattice Engines
This webinar covers two things:
1. Steve Casey of Forrester Research walks through what a CDP is and key use-cases
2. Steve Scotkin, Senior Director of Marketing Technology at Thomson Reuters gives an inside look at how a Customer Data Platform is enabling Thomson Reuters transform into a customer-centric company.
7 Learnings About Call Conversions (From 7 Marketing Leaders)DialogTech
We spoke with 7 marketing leaders about call conversions. What we discovered was eye-opening. Leaders from Esurance, Expedia, LendingTree, Goddard School, LegalZoom, and more shared with us the unexpected impact call conversions have had on their business.
SearchLeeds, Ed Blakeway 'Programmatic - the future of advertising' Branded3
Ed Blakewat leads campaign planning, development and activation for AMNET in Leeds. AMNET is Dentsu Aegis’ programmatic trading desk, responsible for the delivery of billions of digital ad impressions annually.
iMedia Brand - Connecting the Dots Between Online Media and Offline PurchasesAdometry by Google
Check out Adometry CMO Casey Carey's presentation at the Feb-2014 iMedia Brand Summit on Connecting the Dots Between Online Media and Offline Purchases.
Debunking Your eCommerce Assumptions - HeroConf LA 2017 - Maddie CaryMaddie Cary Deuel
Sales always drive revenue…mobile doesn’t convert…only women buy handbags. PPC marketers quickly buy into the same beliefs over & over again about expected eCommerce performance outcomes. But where’s the data to back it up?? Have you checked all your assumptions at the door when approaching PPC in the eCommerce space? In this session, let’s reexamine the practices we preach and debunk some common paid search assumptions around:
- Promotions & Sales
- Bidding strategy
- Device targeting
- Demographic purchasing behaviors
Your Mobile PPC Sucks (But It Doesn't Have To!) - SMX West 2017 - Maddie CaryMaddie Cary Deuel
Many PPC marketers have tried opting into mobile search and have seen poor results, including low CTR, poor SERP visibility, underwhelming conversion rates and higher CPAs. How can you justify investing in paid search on a device that doesn't see parity with desktop performance?
In this session, you'll learn how to take your SEM campaigns to the next level with best practices, case studies and approaches that take advantage of the unique opportunities available to mobile advertisers
Digital, mobile and customer centric approaches are not always easy to accomplish for a 32-year-old icon entrenched in networking hardware, telecommunications equipment, and other high-tech services and products. It's not for a lack of innovation. Leonard Bosack and Sandy Lerner, two Stanford University computer scientists founded Cisco and pioneered the concept of the local area network (LAN) used to connect geographically disparate computers over routers. Sound complicated? Join Diane Pease, regional audience manager at Cisco, as she walks through the transformation.
SearchLeeds, Mel Hyde 'How to maximise potential from an ongoing shift in dev...Branded3
Group Head of Paid Search, Mel Hyde discusses how to maximise potential from an ongoing shift in device usage. Mel is responsible for ensuring the right strategy is applied to Branded3’s PPC client accounts and that all accounts deliver performance, efficiency and growth. With a truly integrated approach to our client’s digital campaigns.
Connecting the Dots Between Online Media and Offline PurchasesAdometry by Google
Adometry CMO Casey Carey delivered this presentation at the 2013 iMedia Brand Summit in a session titled "Connecting the Dots Between Online Media and Offline Purchases".
The Future of B2B Marketing: Trends and Implications for MarketersDemandbase
B2B marketing is changing faster than most marketers can grasp and act on. In this session from LinkedIn, you’ll learn key emerging trends in B2B marketing and find out how programmatic advertising can help B2B advertisers capitalize on new opportunities. The presentation aims to challenge you to question conventional marketing wisdom and rethink how to build brand and generate revenue through programmatic.
Social Marketing Integration: All Marketing Is SocialTim Peter
There's more to social marketing than just building a blog or attracting friends fans, and followers on Facebook, Twitter, Tumblr, LinkedIn, and Instagram. The most successful organizations use social organically, incorporating it as part their overall customer experience and driving more than just shares, likes, or links; they drive business results. This recent presentation to marketing leaders explores how these organizations succeed with social. And how you can, too.
This is my presentation from April 15, 2015 to the Marketo Marketing Nation Summit.
The topic covers the six drivers of eCommerce for B2B, the use cases (with examples) of B2B eCommerce, and some of the applications of marketing automation in an eCommerce application
Accelerate Revenue with a Customer Data PlatformLattice Engines
This webinar covers two things:
1. Steve Casey of Forrester Research walks through what a CDP is and key use-cases
2. Steve Scotkin, Senior Director of Marketing Technology at Thomson Reuters gives an inside look at how a Customer Data Platform is enabling Thomson Reuters transform into a customer-centric company.
W.UP Sales.UP digital sales and engagement tool for banksW.UP
PERSONALISED BANKING SALES
- Uses pre-built customer insights to create relevant, personalised and timely interactions with clients
- Makes big data, advanced analytics, artificial intelligence and machine learning work for your bank to boost digital sales and client engagement
- Is a core system-agnostic, SaaS-based solution, with a 3-month implementation period to any legacy system
- Includes Data Universe, Insight Engine + Insight Store with pre-built actionable insights plus Campaign Management building on our 15+ years of frontend-developing experience
Whether you are looking to optimize your CMS or Re-platform to a new one, attend this webinar to walk away with actionable best practices. This webinar will also help you understand the latest cutting edge features available today in best of breed CMS systems and how to use these features to its maximum potential to drive real results.
Our new report is here!
eCommerce Trends is our annual report, we've been doing for 6 years. This year we reached out to 10k eCommerce Managers and asked them to fill in our survey. Of those asked, 150 responded and we created this report based on the results.
What's inside?
Market Overview
B2C eCommerce Sales
Top eRetailers (Based on Revenue)
Top eCommerce Sites (Based on Traffic)
Capital Market
eCommerce Startups to Watch
Survey Results
eCommerce Investments 2018
eCommerce Investments 2019
Changes in Investments 2018-2019
Which Investments Had the Biggest ROI in 2018?
Most Impactful eCommerce Trends for the Next 5 years
Trends Matrix
Inspirations
Marketplaces: Better Prices, Free or Discounted Shipping and a Broader Selection
Voice Interfaces
Big Data & Business Intelligence: IoT as a Source
Chatbots: Growing Popularity
Microservices & Headless: Micro Frontends
Content Marketing & Digital Content
CRM: AI & Social CRM
Mobile CRO
Free Shipping/Returns
Mobile Approach: PWA
Personalization: Hyper-Personalization
Social Commerce: See. Tap. Shop.
Customer Lifetime Value and Referral Programs
Methodology
Research Methodology
Demography
TL;DR - Quick Summary of the Report
Content Marketing: Still Important
Personalization & Loyalty for the Win
Cryptocurrencies and the GDPR: Things of the Past
Content Marketing With the Biggest ROI
Voice Interfaces & Big Data Revolutionize eCommerce
Quick Wins vs. Highest ROI
What do experts say?
Download full version: https://go.divante.co/ecommerce-trends-2019/
Analytics for Customer Acquisition - Presentation at Nasscom Product Conclave...Arun Agrawal
Don't jump into Google Analytics without defining your KPIs first. Set your targets and analyse with this guide.
Includes strategies and tactics to solve the low traffic and low web site conversion problems. Apply these ideas to improve your sales and leads by a huge margin at a low cost.
Digital Dealer Webinar - How Does My Digital Strategy Stack Up to the Competi...Dave Spannhake
Since his time leading a 25-person internal marketing team for a 33-rooftop dealership group, two questions have always been top of mind for Dave Spannhake and his marketing teams: What is my competition doing that I may not know about and how can I use data to increase the shoppers coming to my stores?
During this presentation, we will discuss those two questions that plague most owners, GMs, and marketers by using data science to share many aspects of the automotive marketing landscape and what results dealers should expect. Using data from hundreds of dealerships, we will be looking at the average dealership results, best-in-industry results, and what the bottom of the barrel dealerships are seeing for many key performance metrics and the “whys” behind those results!
Specifically, what are the things that consumers are shopping for? What are the most used search terms that are driving traffic? Do you have pages that match those signals on your website to convert? Many insights will be shared from a 10 million query study that will change the way you prioritize your website experience. How does your site convert compared to the competition? We’ll look at best practices for the homepage, your SRPs, and your VDPs to see what the best, worst, and average dealers are seeing in terms of success with some key takeaways on what the highest converting websites are doing. Are consumers doing the things you want them to do and does it match their expectations?
Attend this webinar to learn:
The search behaviors happening by in-market shoppers using aggregate search data from a 10 million search dataset
On-site conversion behaviors from hundreds of dealerships across the country – how do you stack up to others?
What are the best dealerships in the country doing on their websites that is working and why?
How can these same concepts apply outside of SEO and conversion optimization to SEM, display, social media, third party site success, and more!
Planning your 2020 Digital Marketing BudgetMilestone Inc
Q4 2019 approaches, which means it’s time to start thinking about your 2020 budget. This slide presentation is from a Milestone Inc. webinar discussion about the trends impacting the hotel industry in 2020 and the technologies and strategies that will be critical for digital marketing success in the coming year. Use this as a starting point to build your digital marketing plan for next year.
How personalization takes the scary out of your demand unit waterfallBound
Scared your marketing is getting ignored? Learn the tricks of how revenue marketers deliver messages that engage prospects in today’s media-saturated landscape.
Monetizing Insights with Experiential CommerceAcquia
Organizations are used to engaging their customers through the dated concept of a linear conversion funnel and struggle to offer contextual experiences that minimize the opportunities for attrition in today’s connected world. With experience management solutions powered by Drupal such as Acquia Lift and Journey, you can orchestrate personalized interactions that target users with segmented content, while also leveraging Google Analytics to ensure the bespoke engagement offered is based on user behavior.
The true power of these hyper-focused experiences can be fully unlocked for your organization when transactional offers are surfaced seamlessly at the right point of the customer journey via Elastic Path, the most robust API-based commerce system.
In this webinar you’ll learn:
- How to offer relevant, orchestrated journeys so the moment of conversion doesn’t represent a departure from or conclusion of the experience, but rather a segway to deeper engagement
- How analytics and a single view of cross-channel transactions can shape hyper-focused experiences
- How API-based commerce powered by Elastic Path can interact with Acquia solutions to embed monetization opportunities in customer experiences
- How sectors like industrial manufacturing, healthcare and consumer services take advantage of this experiential paradigm
Visit website: http://loyalty.pobuca.com
Pobuca Loyalty is a platform that develops and grows repeat customers. It enables you to identify customers in all sales and marketing channels, map their journey, engage with them by using an omni-channel strategy, reward loyalty and predict future buying behaviors.
Presentazione di Anna Testa (su come usare i dati per sviluppare le aziende) di Cisco tenuta presso l'Università IULM in occasione della Milano Digital Week
Why Marketing is Broken, and how Time to Value fixes it!edynamic
Time to Value is a methodology to increase measurable business revenue using Sitecore in under 30 days. Business demands positive results, Marketers who don’t shift the needle, and who are not data driven simply won’t survive the customer experience revolution.
NRF 2024 Presentation
Sunday, January 14 2024
Darin Detwiler, Detwiler Consulting Group, LLC
Dean Hornsby, BluLine Solutions, LLC
Rick Schlenker, Logile, Inc.
Christopher Schlichting, Coborn’s Inc.
Presentation at NRF Nexus 2023
July 11, 2023
Debjani Deb, CEO & Co-Founder
Session AI
Amanda Hall, Director of Pricing Strategy & Analytics
Ashley Global Retail
Presentation from NRF 2023: Retail’s Big Show.
Michelle Evans, Global Lead of Retail and Digital Consumer Insights, Euromonitor International
Get a first look at the top consumer trends with the biggest implications for retailers and brands. In this session, retail expert Michelle Evans reveals the latest insights from Euromonitor’s annual global consumer trends report. She examines the behaviors and motivations that will drive shopping habits next year so you can meet new demands.
Data-driven site selection: How understanding consumer movement drives Little...National Retail Federation
Presentation from NRF 2023: Retail's Big Show
Brad Puckett, Little Caesars
Cate Zovod, Near
When it comes to opening a new QSR location, the decision around site selection is critical — and the wrong decision can be extremely costly. For a QSR looking to significantly expand to new locations, the stakes are even higher. Founded in 1959, Little Caesars has been a popular pizza chain in the U.S. for decades. Having successfully responded to new consumer behavior in recent years, the chain is poised for rapid expansion across the U.S. and other growing markets like Canada and Mexico. With a goal to maximize ROI on the new locations, the company had to identify and prioritize sites for their new stores in a smart and scalable way. Learn how they turned to human movement data to empower teams in the U.S. and internationally to create a strategic expansion plan.
Presentation from NRF 2023: Retail's Big Show
Lee Peterson, WD Partners
Seana Strawn, IKEA US
Resale is ecologically beneficial, applies to many types of merchandise and is on-trend, but we are finding that the resale of goods online isn't as profitable as in store--think photo shoot, double ship and repackaging of items. So if done right at store level, can resale be more profitable, increase foot traffic with unique offerings, and boost customer loyalty? Learn from IKEA about their in-store resale experience, hear exclusive research from WD Partners and see visual renderings that show how areas of resale can be executed in several types of merchandise categories.
Presentation from NRF 2023: Retail's Big Show
Cam Avent, Union Square Hospitality Group
Kelly MacPherson, Union Square Hospitality Group
Morgan Wiley, Union Square Hospitality Group
In this session, we will have an interactive discussion outlining best practices for infusing data-driven decision making into an organization’s DNA: driving bottom-line results, personalizing and elevating the guest experience, and creating a workplace that inspires and retains high performers. We will share best practices on how to put the right numbers with the right context in the right hands, and how to craft optimal employee and guest experiences by leveraging analytics.
Presentation from NRF 2023: Retail's Big Show
James Boushka, Aramark
Time. The precious resource so few restauranteurs and hospitality veterans have. From preparation and production to serving guests to paying invoices, there are no shortage of mundane tasks essential to a well-functioning restaurant. Rising labor costs, guest demand for speed, and shrinking profit margins are propelling the industry to embrace automation as a marker for impactful success. Discover the trends and challenge your operational model to create experiences where humans and automation work together.
Retail Media Networks: How the physical store will power their next phase of ...National Retail Federation
Presentation from NRF 2023: Retail's Big Show
Kristi Argyilan, Albertsons Media Collective
Aaron Dunford, Nordstrom
Andrew Lipsman, Insider Intelligence
Retail media is disrupting the digital advertising industry and creating new high-margin revenue streams for retailers. The opportunity behind this fast-growing $40 billion US market is significant, with brands eager to capitalize on retailer first-party data to reach shoppers with relevant advertising experiences. In this session with retail media leaders, we examine how retail media networks are evolving to meet consumers shopping behaviors wherever they are, whether that be in-store or online.
Presentation from NRF 2023: Retail's Big Show
Adam Braun, Illinois Attorney General's Office
David Johnston, National Retail Federation
Millie Kresevich, EssilorLuxottica
Maria Michel-Manzo, Homeland Security Investigations
Organized retail crime (ORC) is a growing threat to retailers of all sizes, is imperiling employee and customer safety, and is hurting companies’ financial performance. This session will highlight how ORC threats are evolving, how law enforcement and retailers can work together more effectively on ORC investigations, and what NRF is doing to support legislation and industry initiatives that will help to counter ORC.
Voice in retail: It speaks, it listens, it’s impacting our real world businessesNational Retail Federation
Presentation from NRF 2023: Retail's Big Show
Glenn Allison, Tractor Supply Company
Donald Buckley, Lullaboo Studios,
Treehouse Consulting, LLC
Vicki Cantrell, Vendors in Partnership LLC
Mirko Saul, Schwarz Digital GmbH & Co. KG
You may know it as smart speaker, or the voice that tells jokes to your kids. You may think it’s a marketing channel, or only available through Big Tech.
Think again. A number of leading retailers know conversational artificial intelligence – voice assistance -- as a technology that is creating operational efficiencies (from warehouse to store), aiding employee retention, and lifting brand affinity. A technology that’s not only on the roadmap, but in implementation. (And in ways you may not expect.)
Join industry leader Vicki Cantrell and top executives from retail and entertainment as she pulls back the covers on the value of voice and retail, and explores the questions you’d ask: what’s real, what’s not, and what’s next? Where and how is this better than what we’re doing now? How do we protect the privacy of our customers – and our own data? How do we get started, and with whom?
Presentation from NRF 2023: Retail's Big Show
Ira Kalish, Deloitte Touche Tohmatsu Ltd.
In 2022, the world has faced significant challenges that have continued to disrupt the retail industry. We have seen inflation, war, the pandemic, climate change, supply chain challenges, changing government policies, and even increased talk about deglobalization. In this presentation, Dr. Ira Kalish, Deloitte’s Chief Global Economist, will discuss these issues as he offers his view on continued evolution and what retailers can expect in 2023 and beyond.
A look ahead to 2023: Impasse or opportunity for a new path
Personalization - Use cases for enabling customer experience and ROI
1. Presented by: Meyar Sheik, CEO & Co-Founder | Certona
Personalization – Use Cases for Enabling
Customer Experience and ROI
2. 14YEARS
In Marketplace
(Est. 2004)
100BILLION
Personalized Experiences
Served Per Month
Over 600+ eCommerce Sites Across 70+ Countries
IN REAL-TIME
$6.4BILLION
Generated for Clients
In 2017
30OF
THE TOP IR
100 Retailers
by
16OF
THE TOP IR
Category Retail Leaders
10
YEARS
Consecutive
#1 PERSONALIZATION
PROVIDER
COMPANY OVERVIEW
3. Certona is a Leader.
The company is a longtime personalization
technology provider to large retailers and other
consumer brands with a digital commerce
presence. Certona’s Personalized Experience
Management Platform is a cloud-based offering
that supports more than 600 brands across more
than 70 countries. Global B2C marketers seeking
digital commerce personalization should
consider Certona.
Magic Quadrant for Personalization Engines
4. ABOUT MEYAR SHEIK
• CEO & Co-founder of Certona
• Over 18 years of SaaS experience
• Pioneer in Real-Time Web Analytics
• Pioneer in Real-Time Omnichannel Personalization
• 1st to Use AI-based Real-Time Personalization for
eCommerce back in 2004
• Member, Shop.org Board of Directors, and NRF
Digital Council, and Associate Member Council
7. CERTONA AI & MACHINE LEARNING PATENTS
Patent Number Description Status
US 8,566,256
Universal system and method for representing and predicting human
behavior
Issued
US 8,788,445
System and method for quantifying and detecting non-normative
behavior
Issued
US 8,903,811 System and method for personalized search Issued
US 9,094,262
Fault tolerance and maintaining service response under unanticipated
load conditions
Issued
US 9,147,159 Extracting predictive segments from sampled data Issued
US 9,317,584 Keyword index pruning Issued
US 9,697,478
System and method for generating automated self-optimizing targeted
e-mails
Issued
US 9,916,611 System and method for collecting and targeting visitor behavior Issued
12/416083 System and method for combining and optimizing business strategies Pending
12/416524
System and method for automating market analysis from anonymous
behavior profiles
Pending
13/731071 Recommending repeated transactions Pending
14/868387 Extracting predictive segments from sampled data (CIP) Pending
Patented solutions that leverage
AI, predictive analytics, neural
networks and machine learning.
10. $2.5TRILLION
Retailers Lost
Globally in 2017
due to poor personalization
and a lack of trust
Source: https://retail.emarketer.com/article/price-of-personalization-failure-756-billion/5a2719bbebd4000570c897f5
11. 50%of U.S. consumers said they
stopped purchasing from
certain retailers due to poor
customer experience.
Source: https://retail.emarketer.com/article/price-of-personalization-failure-756-billion/5a2719bbebd4000570c897f5
12. 41%U.S. consumers said they
ditched a retailer because of
“poor personalization and
lack of trust.”
Source: https://retail.emarketer.com/article/price-of-personalization-failure-756-billion/5a2719bbebd4000570c897f5
13. Retailers report that successfully
implementing personalization can
increase revenue by as much as 7.6%.
Source: Art & Science of PersonalizationSource: RIS “Closing Big Gaps in Personalization” Report
14. In fact, just 4% of retailers rank their
omnichannel maturity level for executing
personalization initiatives and campaigns as
high, and a shocking 54% rate it as low.
Source: Art & Science of Personalization
15. 76% of retailers named personalization capabilities as
either important or extremely important to their
organization’s business model
Source: Art & Science of PersonalizationSource: RIS “Closing Big Gaps in Personalization” Report
17. Personalized Email & Retargeting Campaigns
Optimized Google Paid Search Campaigns
B2B Segment and Persona Based Experiences
ADVANCED TACTICS FOR PERSONALZING THE
CUSTOMER EXPERIENCE
Visual Navigation Experience
Geo + Weather Driven Content Experiences
Visual Search Suggestions
Personalized Suggestions for No Search Results
Personalized Category Listing Pages
Quick View Overlay
18. LAMPS PLUS: LANDING PAGE AND PAID SEARCH OPTIMIZATION
Lava lamps
Lava lamp
Up to
40% Reduction
in
Bounce Rates
*average performance from sample client
sites
3% Increase
in
Conversion Rates
*average performance from sample client
sites
19. THE NORTH FACE: HOME PAGE HERO IMAGE PERSONALIZATION
Visitor Profile 1: Dry Weather
Location: Aspen, Colorado
Weather: No rain in next three days
20. Visitor Profile 2: Wet Weather
Location: Buffalo, New York
Weather: Anticipated heavy rain in next three days
THE NORTH FACE: HOME PAGE HERO IMAGE PERSONALIZATION
15% Increase
in
Click-Through Rates
*average performance from sample client
sites
34. Predictive Modeling to Deliver Real-time Personalization
Mobile First Strategy + Location Data (geo-fencing, push
notifications)
Technology Integrations: Google, Adobe, Epsilon, Oracle,
Braze, Bazaarvoice, Narvar & more
Personalized AI Beauty Expert
Channels: Mobile, Web, In-Store, Email, International
SEPHORA: OMNICHANNEL PERSONALIZATION
CRM Data + Store Purchase Data + Real-time Clickstream
Behavioral Data
35. CRM Data + Store Data + Clickstream
SEPHORA: OMNICHANNEL PERSONALIZATION
40. • Approach personalization strategically &
holistically across all channels and
touchpoints.
• Aim to personalize the entire customer
journey
• Good personalization is impossible without
good customer data
• Implement personalization in phases…walk
before you run and do not try to boil the
ocean!
Takeaways