Presentation at NRF 2024 Sunday, January 14, 2024 David Helms, Flybuy by Radius Networks Steve Teller, Five Guys

3. Challenges, Innovations, and What's Next
Steve Teller
VP of Digital Strategy
David Helms
CTO

4. +
Business Transformation
1,415
Sites live, worldwide
Pickup Optimization
In-store, curbside,
pickup windows
Delivery Service Provider
Optimization
Dispatch & Marketplace

5. About Five Guys
1,865 locations in 28 countries
Family owned and operated
franchise restaurant group
High-quality burgers, fries, and
milkshakes
Fun Fact: there’s over 250,000
ways to order a Five Guys Burger!

6. RETAIL & GROCERY HOSPITALITY
RESTAURANT
About Flybuy
Location Platform to optimize pickup, delivery, and loyalty experiences
Global Scalability
53 Countries
Over 1 Billion Events Annually
Over 350 Million Unique Orders Annually

7. En Route
Arrived
Nearby Waiting
Challenge:
Solution:
“Wait to drop fries, until
you see the whites of their
eyes!”
Flybuy provides pre-arrival alerts
when a customer is on their way

8. Challenge:
Solution:
Forgotten items, food waste,
and maximizing food
freshness
Flybuy’s dashboard provides visibility of
all incoming pickup orders and tags
frequently-forgotten items and items
that require specific make times

9. Challenge:
Solution:
Long delivery driver wait
times, decreasing food
freshness
Flybuy improved visibility into
the delivery driver journey,
enabling them to have a faster
and more efficient handoff
35%
Decrease in
missing items
20%
Decrease in
driver wait
time
25%
Decrease in
wrong orders

11. Leveraging Machine Learning & AI

12. Flybuy can detect when a customer has arrived at the
wrong location when picking up their order. The customer
is notified and redirected to the correct location.
Oops! We noticed you’re at the
wrong location.
Your order is ready at 423 Main Street.
Wrong Location Correction
Your order is ready at the pickup counter.
Welcome to Five Guys!
Over
1,000
Five Guys customers
go to wrong store
monthly

13. Navigational ETA only incorporates naive routing, traffic
congestion and travel distances.
Navigational ETA
ETAi
ETAi - Machine Learning Enabled ETA
In contrast, ETAi is Contextual ETA that uses
machine learning to factor in:
Store order volume
Customer pickup preference
Customer parking congestion
Local traffic patterns
…and much more!

14. Capacity Management
Estimate order throughput and deliver more accurate promise times based
on restaurant and customer inputs.
Prioritize orders based on customer location
Optimize kitchen operations based on order volume and
kitchen capacity
Communicate exact order readiness and timing to customer
Taylor is 90
seconds away.
Fire Order #123
Taylor is
arriving now
Here’s
your order!
Enjoy!

16. Why are more ordering
channels important to your
business?

17. How do you achieve the same
white-glove guest experience for
takeout/delivery customers as you
do for your dine-in customers?

18. What are the challenges in preparing
delivery orders with the same
efficiency as takeout orders?