Reynolds provides Automark Web Services to help automotive retailers increase sales, profits, and customer satisfaction through an integrated strategy using technology and retail process training. Their solutions include a customized, interactive website (Automark), showroom web stations, and sales/service retention training. Automark clients have seen leads increase by 50-500%, longer website visit times, and higher lead conversion and vehicle sales compared to industry averages. The services aim to provide qualified online leads and improve in-store sales through an online-to-offline system.
Crelo is more like an Uber for searching liquor shops and matching the customers with the sellers nearby and offering delivery fast. We offer a service to help shops sell more and customer find convenience and save.
Crelo is more like an Uber for searching liquor shops and matching the customers with the sellers nearby and offering delivery fast. We offer a service to help shops sell more and customer find convenience and save.
Automating Customer Journeys in the motor industryRodney Birch
This presentation shows how customers go through the purchase cycle in the motor industry. The Five stages are discussed and we show how after-sales activities can drive repeat purchases.
Weaving through the future of retail: Creating a true Omni-channel customer e...CLEARgo
Asia Pacific is now the largest eCommerce region in the world. Retail eCommerce is growing year on year with more and more people opting for the convenience of online shopping.
In addition, Omni-channel is now a key strategy amongst top retailers in Asia with customers shopping online and offline across multiple touch points, channels, devices and journeys. There is a need for brands to create a truly personal Omni-channel customer experience to differentiate themselves and stay ahead while reaping the financial benefits of a holistic brand and retail experience.
TransForm offers comprehensive services to ecommerce organizations whether you need expertise in specific ecommerce functions or complete store management – order processing, vendor coordination, inventory maintenance, book keeping, CRM maintenance, etc.
What you need to know on entering the Chinese market through eCommerce. Presented at the China Digital Marketing & Social Media Submit 2013 in Sydney, Australia.
Today’s customers aren’t interested in just buying products or services. They buy experiences. The best companies build communities to create relationships with customers that extend long after their initial purchase.
To succeed companies should extend their visions of the customer journey beyond the front-end experience and take a deep dive through all major processes that touch the customer such as order-to-cash, availability-to-promise, plan-to-manufacture, overall supply-chain management as well as the underlying technology architecture.
This is my presentation from April 15, 2015 to the Marketo Marketing Nation Summit.
The topic covers the six drivers of eCommerce for B2B, the use cases (with examples) of B2B eCommerce, and some of the applications of marketing automation in an eCommerce application
Mage Titans USA 2016 - Brendan Falkowski Designing the B2B ExperienceStacey Whitney
I spent the last four years advocating for responsive design as a scalable strategy to beat consumer’s expectations in a multi-device world. The B2C world shifted dramatically from designing for a screen to designing for users, which put tremendous pressure on B2B businesses to keep pace.
My last two years were focused on the B2B space and extending the considerations of RWD to customers that behave differently than a consumer but have the same critical eye.
This presentation details my thought process designing the user experience and services for the B2B customer and what it really takes to beat the curve.
What does digital transformation actually look like? See how two organizations met their digital transformation goals. Focusing on both content and e-commerce, discover the challenges these companies faced and how they overcame them.
The whitepaper is an attempt to introduce the reader to the benefits and development of a functional ‘Customer Value Scoring’ framework. The framework would help airlines draw valuable conclusions – for instance, a customer with significant realized revenue but low future estimated revenue can be identified as one who is taking the airlines business elsewhere. Likewise, a customer who consistently books the same flight segment at equal intervals would appreciate being recognized and being enrolled in a rewards program which lets them enjoy privileged status, thereby assuring their loyalty.
The Customer Value Score has the potential to introduce exciting new possibilities about how Airlines and other Travel organizations evaluate and treat their customers.
5 Key Features In A Multi Vendor eCommerce Website DevelopmentCSS Chopper
Do you want to create a multi-vendor eCommerce website? Know these must-have features before heading to the eCommerce website development service.
For more info: https://www.csschopper.com/blog/5-must-have-features-in-a-multi-vendor-ecommerce-website/
B2B Ecommerce through Magento and how integration will helpAPPSeCONNECT
It has been a great year for B2B E-commerce and it is important to keep an eye on the digital and technology trends to embrace the success you want for your business.
The purpose of this webinar was to bring forward the amazing B2B capabilities of Magento and how integration with back-office systems / ERP will help your business become more efficient.
We covered:
· B2B Digital Commerce Trends
· Assessing your needs / How to create a MoSCoW list
· InSync Magento / SAP Business Connector
· Featured Case Study
For more such webinars, please keep an eye on:
http://www.appseconnect.com/webinars
Automating Customer Journeys in the motor industryRodney Birch
This presentation shows how customers go through the purchase cycle in the motor industry. The Five stages are discussed and we show how after-sales activities can drive repeat purchases.
Weaving through the future of retail: Creating a true Omni-channel customer e...CLEARgo
Asia Pacific is now the largest eCommerce region in the world. Retail eCommerce is growing year on year with more and more people opting for the convenience of online shopping.
In addition, Omni-channel is now a key strategy amongst top retailers in Asia with customers shopping online and offline across multiple touch points, channels, devices and journeys. There is a need for brands to create a truly personal Omni-channel customer experience to differentiate themselves and stay ahead while reaping the financial benefits of a holistic brand and retail experience.
TransForm offers comprehensive services to ecommerce organizations whether you need expertise in specific ecommerce functions or complete store management – order processing, vendor coordination, inventory maintenance, book keeping, CRM maintenance, etc.
What you need to know on entering the Chinese market through eCommerce. Presented at the China Digital Marketing & Social Media Submit 2013 in Sydney, Australia.
Today’s customers aren’t interested in just buying products or services. They buy experiences. The best companies build communities to create relationships with customers that extend long after their initial purchase.
To succeed companies should extend their visions of the customer journey beyond the front-end experience and take a deep dive through all major processes that touch the customer such as order-to-cash, availability-to-promise, plan-to-manufacture, overall supply-chain management as well as the underlying technology architecture.
This is my presentation from April 15, 2015 to the Marketo Marketing Nation Summit.
The topic covers the six drivers of eCommerce for B2B, the use cases (with examples) of B2B eCommerce, and some of the applications of marketing automation in an eCommerce application
Mage Titans USA 2016 - Brendan Falkowski Designing the B2B ExperienceStacey Whitney
I spent the last four years advocating for responsive design as a scalable strategy to beat consumer’s expectations in a multi-device world. The B2C world shifted dramatically from designing for a screen to designing for users, which put tremendous pressure on B2B businesses to keep pace.
My last two years were focused on the B2B space and extending the considerations of RWD to customers that behave differently than a consumer but have the same critical eye.
This presentation details my thought process designing the user experience and services for the B2B customer and what it really takes to beat the curve.
What does digital transformation actually look like? See how two organizations met their digital transformation goals. Focusing on both content and e-commerce, discover the challenges these companies faced and how they overcame them.
The whitepaper is an attempt to introduce the reader to the benefits and development of a functional ‘Customer Value Scoring’ framework. The framework would help airlines draw valuable conclusions – for instance, a customer with significant realized revenue but low future estimated revenue can be identified as one who is taking the airlines business elsewhere. Likewise, a customer who consistently books the same flight segment at equal intervals would appreciate being recognized and being enrolled in a rewards program which lets them enjoy privileged status, thereby assuring their loyalty.
The Customer Value Score has the potential to introduce exciting new possibilities about how Airlines and other Travel organizations evaluate and treat their customers.
5 Key Features In A Multi Vendor eCommerce Website DevelopmentCSS Chopper
Do you want to create a multi-vendor eCommerce website? Know these must-have features before heading to the eCommerce website development service.
For more info: https://www.csschopper.com/blog/5-must-have-features-in-a-multi-vendor-ecommerce-website/
B2B Ecommerce through Magento and how integration will helpAPPSeCONNECT
It has been a great year for B2B E-commerce and it is important to keep an eye on the digital and technology trends to embrace the success you want for your business.
The purpose of this webinar was to bring forward the amazing B2B capabilities of Magento and how integration with back-office systems / ERP will help your business become more efficient.
We covered:
· B2B Digital Commerce Trends
· Assessing your needs / How to create a MoSCoW list
· InSync Magento / SAP Business Connector
· Featured Case Study
For more such webinars, please keep an eye on:
http://www.appseconnect.com/webinars
Automotive Digital Advertising for Car Dealers...
For more information on various services available for car dealers, visit http://www.SocialAutoSales.com and join the online network set up by Ralph's ADP Social Media Reputation Management Team at http://www.ADPsocial.com
The eBook reveals the latest best practices, strategies and tools being used by auto dealerships to track and improve performance of all their marketing channels.
Today's customer journey from awareness to sale happens across numerous touch points. A consumer may conduct research on one web site, then move from a search engine to a blog to a review site, then click on an ad, all over the course of weeks or months. Your dealership brand may appear to a customer multiple times along their shopping journey, so how do you know what specific marketing effort leads to the sale?
Marketing attribution is your roadmap to success – It gives insight into your customers' shopping behavior.
More than 90 percent of customers begin their shopping process on the Internet. The ability to track IP address activity, interpret behavioral data and draw meaningful conclusions from that data is transforming the marketing landscape. Attribution is the digital roadmap that helps dealerships successfully navigate this new environment. Marketing Attribution: The Auto Dealer’s Digital Roadmap from Awareness to Sale covers how, when armed with accurate attribution data, dealerships can confidently try new strategies and tools to improve marketing performance.
To increase the website conversion rates a marketer would require a robust, simple, & scalable platform. Here, Sitecore is an excellent web content management tool and also a dynamic marketing tool for marketers.
https://www.raybiztech.com/blog/sitecore/improving-website-conversion-rate-through-sitecore
Collectcent is a mobile advertising company in India who optimizes your mobile advertising campaign spends on global network reach with perfect targeting and ensures maximum ROI.
Google Display Marketing Jargon BusterRalph Paglia
Google Display Marketing Jargon Buster provides definitions and explanations of various buzzwords thrown about so effortlessly by sales reps, trainers and presenters.
What Does the PARKTRONIC Inoperative, See Owner's Manual Message Mean for You...Autohaus Service and Sales
Learn what "PARKTRONIC Inoperative, See Owner's Manual" means for your Mercedes-Benz. This message indicates a malfunction in the parking assistance system, potentially due to sensor issues or electrical faults. Prompt attention is crucial to ensure safety and functionality. Follow steps outlined for diagnosis and repair in the owner's manual.
𝘼𝙣𝙩𝙞𝙦𝙪𝙚 𝙋𝙡𝙖𝙨𝙩𝙞𝙘 𝙏𝙧𝙖𝙙𝙚𝙧𝙨 𝙞𝙨 𝙫𝙚𝙧𝙮 𝙛𝙖𝙢𝙤𝙪𝙨 𝙛𝙤𝙧 𝙢𝙖𝙣𝙪𝙛𝙖𝙘𝙩𝙪𝙧𝙞𝙣𝙜 𝙩𝙝𝙚𝙞𝙧 𝙥𝙧𝙤𝙙𝙪𝙘𝙩𝙨. 𝙒𝙚 𝙝𝙖𝙫𝙚 𝙖𝙡𝙡 𝙩𝙝𝙚 𝙥𝙡𝙖𝙨𝙩𝙞𝙘 𝙜𝙧𝙖𝙣𝙪𝙡𝙚𝙨 𝙪𝙨𝙚𝙙 𝙞𝙣 𝙖𝙪𝙩𝙤𝙢𝙤𝙩𝙞𝙫𝙚 𝙖𝙣𝙙 𝙖𝙪𝙩𝙤 𝙥𝙖𝙧𝙩𝙨 𝙖𝙣𝙙 𝙖𝙡𝙡 𝙩𝙝𝙚 𝙛𝙖𝙢𝙤𝙪𝙨 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙗𝙪𝙮 𝙩𝙝𝙚 𝙜𝙧𝙖𝙣𝙪𝙡𝙚𝙨 𝙛𝙧𝙤𝙢 𝙪𝙨.
Over the 10 years, we have gained a strong foothold in the market due to our range's high quality, competitive prices, and time-lined delivery schedules.
Core technology of Hyundai Motor Group's EV platform 'E-GMP'Hyundai Motor Group
What’s the force behind Hyundai Motor Group's EV performance and quality?
Maximized driving performance and quick charging time through high-density battery pack and fast charging technology and applicable to various vehicle types!
Discover more about Hyundai Motor Group’s EV platform ‘E-GMP’!
In this presentation, we have discussed a very important feature of BMW X5 cars… the Comfort Access. Things that can significantly limit its functionality. And things that you can try to restore the functionality of such a convenient feature of your vehicle.
Things to remember while upgrading the brakes of your carjennifermiller8137
Upgrading the brakes of your car? Keep these things in mind before doing so. Additionally, start using an OBD 2 GPS tracker so that you never miss a vehicle maintenance appointment. On top of this, a car GPS tracker will also let you master good driving habits that will let you increase the operational life of your car’s brakes.
Why Is Your BMW X3 Hood Not Responding To Release CommandsDart Auto
Experiencing difficulty opening your BMW X3's hood? This guide explores potential issues like mechanical obstruction, hood release mechanism failure, electrical problems, and emergency release malfunctions. Troubleshooting tips include basic checks, clearing obstructions, applying pressure, and using the emergency release.
Comprehensive program for Agricultural Finance, the Automotive Sector, and Empowerment . We will define the full scope and provide a detailed two-week plan for identifying strategic partners in each area within Limpopo, including target areas.:
1. Agricultural : Supporting Primary and Secondary Agriculture
• Scope: Provide support solutions to enhance agricultural productivity and sustainability.
• Target Areas: Polokwane, Tzaneen, Thohoyandou, Makhado, and Giyani.
2. Automotive Sector: Partnerships with Mechanics and Panel Beater Shops
• Scope: Develop collaborations with automotive service providers to improve service quality and business operations.
• Target Areas: Polokwane, Lephalale, Mokopane, Phalaborwa, and Bela-Bela.
3. Empowerment : Focusing on Women Empowerment
• Scope: Provide business support support and training to women-owned businesses, promoting economic inclusion.
• Target Areas: Polokwane, Thohoyandou, Musina, Burgersfort, and Louis Trichardt.
We will also prioritize Industrial Economic Zone areas and their priorities.
Sign up on https://profilesmes.online/welcome/
To be eligible:
1. You must have a registered business and operate in Limpopo
2. Generate revenue
3. Sectors : Agriculture ( primary and secondary) and Automative
Women and Youth are encouraged to apply even if you don't fall in those sectors.
"Trans Failsafe Prog" on your BMW X5 indicates potential transmission issues requiring immediate action. This safety feature activates in response to abnormalities like low fluid levels, leaks, faulty sensors, electrical or mechanical failures, and overheating.
5 Warning Signs Your BMW's Intelligent Battery Sensor Needs AttentionBertini's German Motors
IBS monitors and manages your BMW’s battery performance. If it malfunctions, you will have to deal with an array of electrical issues in your vehicle. Recognize warning signs like dimming headlights, frequent battery replacements, and electrical malfunctions to address potential IBS issues promptly.
What Does the Active Steering Malfunction Warning Mean for Your BMWTanner Motors
Discover the reasons why your BMW’s Active Steering malfunction warning might come on. From electrical glitches to mechanical failures and software anomalies, addressing these promptly with professional inspection and maintenance ensures continued safety and performance on the road, maintaining the integrity of your driving experience.
Symptoms like intermittent starting and key recognition errors signal potential problems with your Mercedes’ EIS. Use diagnostic steps like error code checks and spare key tests. Professional diagnosis and solutions like EIS replacement ensure safe driving. Consult a qualified technician for accurate diagnosis and repair.
What Exactly Is The Common Rail Direct Injection System & How Does It WorkMotor Cars International
Learn about Common Rail Direct Injection (CRDi) - the revolutionary technology that has made diesel engines more efficient. Explore its workings, advantages like enhanced fuel efficiency and increased power output, along with drawbacks such as complexity and higher initial cost. Compare CRDi with traditional diesel engines and discover why it's the preferred choice for modern engines.
2. Reynolds Technology + Training = Results
Our complete retail strategy integrates technology with
retailer processes to increase sales, profits, and
customer satisfaction and loyalty.
Solutions include:
a highly customized, interactive web site (Automark)
showroom web station (Automark)
process training from people who know your
business
sales closing and service retention (LoyaltyLink)
3. Results that improve your profits*
89% of dealers have a web site, however, only 40% believe
that their site is an effective marketing tool - JD Power, 2000
Dealer Attitude Study
Automark retailers have increased leads from 50%-500%
On average, consumers stay twice as long on Automark web
sites
On average, retailers receive a 7%-10% lead conversion
rate....triple that the industry average
On average, retailers who switch to an
Automark web site sell 38% more
vehicles
*Results based on those who partake in the retail process improvement and Internet sales training
associated with an Automark web site
Technology + Training = Results
4. CRM savvy dealers speak....
“Since then [Oct 2000] we have tripled our volume - a
300% increase - and we have increased our close ratio
200%. You need all the pieces of the pie to really make
it work. It starts with putting the right processes in
place. You must be prepared to train your staff. An
effective web site is another of the essential pieces.
Reynolds was an ideal partner in every case.”
- Mervyn Wood, VP of Marketing for the Asbury Group
“While Automark’s competition may have appeared to
cost less up front, Automark’s auto retailing
experience, combined with their superior customer
service and ‘best in class’ training solutions made
them the best option. Plus, Automark includes all
updates and upgrades in their pricing so there are no
surprises. Automark is an investment in our future
and an investment in long-term business success and
profitability.”
- Scott Smith, President Sonic Automotive
5. Reach Qualified Leads on the Web
61% of consumers prefer researching a dealership web
site over an online referral service - Friedman Swift, A
Consumer Look at dealer web sites, October 2000.
Of those consumers who used the Internet for their most
recent purchase, 46% of them used the dealership web
site in 2001, up from 38% in 2000. In comparison, 19% of
consumers used an online buying service in 2001, down
from %24 in 2000. - The Dohring Company 2001 National
Automotive Consumer Study.
Automark dealers who have implemented the sales
processes we teach them are receiving between 70% -
92% of their online traffic directly into their web site, not
from third parties or search engines..... results from
effective name recognition, brand building, and dealer
marketing.
6. Reach customers with a highly interactive, consumer
friendly online shopping and buying experience.
consumer friendly technology allows your
customers to find the answers they are looking
for easily
results in consumers staying longer and in a
greater percentage of qualified leads
Automark Web Services from Reynolds
7. Manage consumer expectations...builds customer
loyalty
dealer controlled variables such as finance
rates and terms present buying options that
qualify serious buyers
powerful reporting displays inventory problems
as well as identifies inventory trends and
demands
Make changes to your site.....real-time!
Automark Web Services from Reynolds
8. Deliver information most important to your customers
*results taken from 2001 National Automotive Consumer Study, The Dohring Company
Automark Web Services from Reynolds
Feature % who rated
important*
Automark
Prices of vehicles 92%
Vehicle safety information 92%
Dealer Cost 91%
Vehicle options 90%
Vehicle specifications 90%
Vehicle comparisons 86%
Specific models available
from manufacturer
86%
Trade In value 85%
Pictures of vehicles 85%
Available vehicle incentives 80%
Vehicle reviews 78%
Dealership location 75%
9. BrandProtect™ technology allows car companies and
dealers to meet their branding requirements with one
smart web site
saves your dealership time and effort - no need to
maintain multiple web sites
helps car companies deliver high impact web sites
across their entire dealer body
Automark Web Services from Reynolds
10. New and Used Car Inventory
50%-70% of consumers time is spent looking at inventory
Most flexible and easy to use search engine in the industry
Actual new and used vehicle inventory displayed
Inventory upload from any DMS provider
Inventory sent to all 3rd party providers at no charge
11. Real-time Inventory Updates for ERA3 users
Provide prospects with accurate, timely inventory data
Reduce the number of leads coming in on sold or
wrongly listed vehicles
Reduce customer dissatisfaction
12. Specials
Second most popular area on a retailer’s web site
Most enhanced specials program featuring specials on new and
used inventory, parts, accessories, finance, rebates, and service
Consumers can link to specific inventory related to specials
versus starting a new search
13. Powerful Dealer Content Management
System (DCMS)
Make changes to the content and the look and feel of your
site....real-time!
Take immediate advantage of local market opportunities,
manufacturer promotions, and consumer buying trends
Gives your customers the most current information
14. Lead Forms that Qualify
Lead forms designed to deliver qualified leads
Information such as timeframe to purchase, finance options, and
trade-in information are standard
Forms are routed to the appropriate sales person for immediate
follow-up
15. Email Services
Email services for the retailer are included in our services
Ability to change assignments of leads based on vacation
or days off schedules
Puts control at the store level and not the individual sales
person
16. Accessories
A full line of manufacturer accessories on-line, complete
with pictures and shopping cart email or credit card
technology
17. Electronic Vehicle Brochure
Complete Brochure information with standard features,
options, pictures, and comparison information. Customers
can print out a brochure on-line.
18. Multi-media Presentations
Present a comprehensive picture of additional value-added
products and services to your customers. Some examples
include extended service contracts, gap insurance, environmental
protection programs, Loyalty Link, and used car certification
19. Web Traffic Statistics and Trends
Detailed reports on where consumers are coming from
into your site, what they are doing when they are there,
and how long they spend on the site
Identify additional selling and promotional opportunities
20. Identify inventory updates on your site and make changes
Track the number of leads coming from each lead form
Track most popular vehicles being accessed
Reports
21. Showroom Web Station
Your customized web site serves as an information
center for your dealership
Sell and lease more cars, aftermarket/accessories,
and increase CSI.
Can also be placed on sales person’s computer
Along with LoyaltyLink, delivers powerful
showroom tools to close the traffic generated by
your web site
22. Training and Consulting
Internet College
In dealership continuous improvement days
People
“The greatest challenges impeding CRM success and cultural issues such as
managing employees who resist change, optimizing process and job roles, and
defining business requirements.” - The Alexander Group
Process
“Sixty percent of CRM programs fail because businesses make the
common mistake of investing in new software without changing the way
they operate” -The Gartner Group
Technology
“...if you throw new technology at bad process, you’ll end up with
quicker, more transparent bad process...” - Revolution Magazine
23. Internet College
Delivered by consultants each having five or more years of
automotive retailing experience.
Internet Sales Reps and Dealer Principals/General Managers
walk away with step-by-step blueprints and processes for
maximizing the business results of their Internet investment.
The 5-day Internet College assists dealerships in
establishing successful Internet selling processes,
developing management standards and procedures, and
organizing an effective action plan for implementing these
processes.
The 2-day General Manager school helps GMs develop pay
plans for Internet Managers and traditional sales personnel
as well as a general understanding of how to use the
Internet as a lead source and selling tool.
24. In-dealership Training
Consultants work arm in arm with retailer personnel
to set up a profitable Internet Department
Our exclusive Internet selling system T.I.P.S.™
reveals the secrets of sales and marketing on the
Internet
Whether a beginner, intermediate or expert, we
customize our proven Internet selling system to the
dealership.
25. Traffic
Interactive
Web Site
Process
Sales
1000
(5%) 50
LEADSLEADS
(25%) 12.5(25%) 3
(80%) 2.5
CLOSESCLOSES
5%5%
Closing %Closing %
1. Market Strategy
2. Marketing Budget
3. Advertise Internal Customers (Meeting)
4. Advertise Customer Base
(Direct Mail,Telemarketing)
5. Advertise Market (URL Everywhere)
6. Showroom Merchandising
4000
(10%) 400
1. Easy Navigation
2. Research
3. Find a Car (Inventory Updated)
4. Used Vehicle Photos Posted
5. Trade Evaluations
6. Financing
7. Test Drive
8. Contact Us
1. Lead Management Tool
2. Auto Responder
3. Personal Responses
4. E-Mail Templates
5. 2-Way Pagers
6. Telephone Contact
(50%) 200(50%) 100
1. F&I Process
2. Pricing Process
3. Sales Process
4. Introduction
5. Welcome Board
(80%) 80
. Delivery Process
. Personal Web Page
. Introduce Service
. 1st
Service Appointment
. Loyalty Package
. Update on Promotions
WHEELWHEEL
20%20%
Closing %Closing %
AppointmentsAppointmentsAppts. ShowAppts. Show
1. Confirmation Call
2. Confirmation E-Mail
26. An Integrated Web Loyalty Process
REACH
RETAIN
RENEW
LoyaltyLink -- Close more sales
at a higher margins and boost
sales to service retention with your
choice of smart card incentives
Automark Web Services
An Automark website allows
dealers to attract new
customers to his
dealership(s).
eService Reminders
Keep customers coming back
by emailing personalized
sales and service promotions
based on their projected
mileage.
Prospecting
Campaigns targets
prospects to drive
more leads to a
dealer’s website and
showroom.
Contact Management -- leads from
multiple web sites, including the dealer’s
are automatically sent to any desktop
computer, allowing the salesperson to
follow up with prospects more quickly and
close more sales.