Understand the basics of business etiquette Determine acceptable business norms Apply professional business practices

1. Personal Awareness
Session 1:
• Personal Values
• Valuing Personal Identity
Session 2:
• Business Etiquette
• Office Norms

2. Session Agenda
• Session 2:
• Business Etiquette
• Mindfulness at Work
• Business Etiquette
• Office Norms
• Defining Work Norms
• Practicing Work Norms

3. Session Objectives
• By the end of the session,
participants will:
1. Understand the basics of business
etiquette
2. Determine acceptable business
norms
3. Apply professional business
practices

4. Mindfulness at Work
• Developing awareness of thoughts,
emotions, and physiology and how
they interact with one another.
• Being aware of your surroundings
• Helping you better understand the
needs of those around you.

5. AWARENESS
EMOTIONS
THOUGHTSBODY
Moment
by
Moment
Non-
Judgment
Open
Curiosity

6. Why Be More Mindful at Work?
Research concludes that mindfulness at
work can:
• Help employees develop positive
strategies for dealing with highly
stressful environments and work
pressures
• Enhance employee self-regulation of
thoughts, emotions and behaviors and
make them more resilient when facing
of challenges
• Improve task performance

7. Homework #1

8. Be a Single-Tasker
• What is single-tasking?
• Multi-tasking is trying to do two or more tasks at the
same time or switching back and forth between tasks.
Nobody can actually multi-task.
• In reality, your brain is madly switching from one thing
to the next, often losing data in the process.

9. Use Mindful Reminders
• Setting an alarm on the phone – even a vibrating alarm
that doesn’t disturb others works well.
• Jotting mindfulness in your calendar – setting an
appointment with yourself!
• Placing a small note or picture on your desk to remind
you to be mindful.

10. Business Etiquette
• Set the standard of professionalism for your company
• People who deal directly with the public especially need
polished manners and etiquette.
• Prospective clients will form their perception of your
business based on the behavior and professionalism of
your people.

11. Hoop Activity

12. Work Norms
DEFINITION:
 Standards of work behavior & practices that
embody the organization
 Specific & observable ways of actualizing or
demonstrating the work values
 Serve as a measure of success in the
implementation of work values
 Translation of work values into concrete
doable plans & programs

13.  Specific
 Demonstrable
 Observable
 Measurable
 Agreed upon by the team members
 Supported by systems & structures
 A set standard or model of development
Work Norms must be:
Work Norms

14. Examples:
 Loyalty to the absentRespect
 Monthly round table discussions
to resolve issues & concerns
Communication
 40 hours of training per
employee
Continuous Improvement
 No meetings shall be scheduled
at 6:00pm & onwardsWork-life Harmony
 Intellectual honesty; don’t take
ownership of other people’s
ideas
Trustworthiness
 Answer phone calls within 3
rings
Quality Customer Service
Work Norms

15. Everyone Has a Role
• Acknowledge each and every colleague accordingly.
• Ensure a firm handshake during introductions.
• Introductions start with acknowledging the more senior,
then introducing the next person.

16. Respect Others and Their Time
• Grooming and hygiene are also
considered signs of respect for the job
and people around you.
• Avoid interrupting meetings unless
time is of import.
• Standard salutations are very
important to relay and receive respect.
• Body posture is also reflective of
collegial respect.

17. Dress for Success
• Uniforms are used to identify roles in a community.
• Neatness and orderliness of attire speaks of your rank in
the organization.
• A messy appearance can imply to clients and coworkers
that the situation, company or people involved aren't
worth the effort to present yourself respectably.

18. Timeliness
• When there is a time factor in anything business related,
from a deadline for a project or a meeting set to begin,
don't be late.
• If you can’t be on time, advise earlier.
• Being on time builds credibility and reliability.
DWYSYWD

19. Remember the Basics
• "Please"
• “Thank you."
• “You're welcome.“
• Avoid raising your voice and offensive language.