The document discusses key performance objectives for operations including quality, speed, dependability, flexibility, customization, and cost. It provides descriptions of each objective and examples of key performance indicators (KPIs) that could be used to measure them such as the number of defects in production (quality), output per hour (speed), uniformity of products (dependability), variation in daily output (flexibility), number of unique orders processed (customization), and total production costs (cost).

1. OPERATIONS
Performance Objectives

2. A LOOK AT THE SYLLABUS

3. PERFORMANCE OBJECTIVES
 What do we consider to be the key areas of interest when considering
our operations success?

4. PERFORMANCE OBJECTIVES
Objective Description
Quality Quality is a measure of excellence or a state of
being free from defects, deficiencies, and significant variations
Speed How quickly does production take and how quickly can it
respond to changes in demand?
Dependability How uniform, consistent and reliable a businesses products are.
Flexibility How quickly operations processes can adjust to changes in the
market?
Customisation Refers to creation of individualised products to meet the
specific needs of customers
Cost Minimisation of expenses so that the operations function can be
completed as cheaply as possible.

5. PERFORMANCE OBJECTIVES
Qantas Sales Depend Foreign Customers
Calling

6. COME UP WITH SOME KPIS FOR EACH
Objective Examples of KPIs
Quality - Number of defects in production
Speed
Dependability
Flexibility
Customisation
Cost

7. COME UP WITH SOME KPIS FOR EACH
Objective Examples of KPIs
Quality - Number of defects in production
- Amount of warranty returns processed.
- Awards won.
Speed - Output per hour/day/week
- lead times (time between order and delivery)
Dependability - How uniform/identical the products are
Flexibility - Variation in the output on a daily basis (can you tolerate volatile
orders?)
Customisation - Number of unique orders processed.
Cost - Total production costs
- Costs per unit of output
- Staff overtime wages level
- Total staff efficiency