Celonis provides process optimization software that monitors key metrics across manufacturing operations including customer processes, finance & administration, product & services, and supply & distribution. It identifies areas for improvement, ensures compliance, increases efficiency and reduces costs. The document lists relevant metrics and processes Celonis can help optimize for each operational area.

1. Celonis optimizes the relevant key metrics across all execution centers
in the MANUFACTURING value chain
Customer
Finance &
Administration
Product &
Services
Supply &
Distribution
✔ DIO
✔ Inventory Turnover
✔ Material / Labor Availability
✔ Out-of-Stock Rate
✔ % Managed Spend
✔ Spend/Revenue
✔ Supplier Metrics
✔ Lead times
OTIF Ratio
Order cycle time
Conversion Rate
Automation
Customer Satisfaction
Resolution times
# Replies per request
Resolution rates
Working Capital
Operating Cash Flow
AP/AR Turnover
DPO & DSO
Employee Satisfaction
Resolution Time
Multi-Hop Incidents
Compliance
✔ Warranty Costs
✔ R&D Productivity
✔ R&D Expenses
✔ Time-to-Commercialize
✔ Throughput
✔ Machine Downtime
✔ On-Time Production
✔ ESG Rating
Product Development
Product Lifecycle Mgmt
Shopfloor (MES)
Maintenance and Repair
Engineer-to-Order
Quality & Change Mgmt
Production Planning
Make-to-Stock / Stock
Accounts Payable
Accounts Receivable
Treasury Mgmt
Financial Reporting
Record-to-Report
HR
IT Service Mgmt
Audit, Compliance & Legal
Customer Service Mgmt
Maintenance Mgmt
Incident Mgmt
Opportunity Mgmt
Quote-to-Order
Lead-to-Quote
Account Mgmt
Order-to-Cash
Sourcing
Purchase-to-Pay
Product Allocation
Supply Chain Mgmt
Inventory Mgmt
Warehouse Operations
Dropshipments
Supplier Returns

2. In CUSTOMER processes, Celonis ensures strong efficiency, reduced
costs and long-term customer satisfaction
Improve Outreach
Efficiency and
Efficacy
Reduce Sales
Cycle Cost
Optimize Customer
Operations for
Agility & Efficiency
Increase Customer
Satisfaction and
Decrease Churn
Customer
Finance &
Administration
Product &
Services
Supply &
Distribution
What is in it for you?
Why trust us in Customer Journey & Operations?
What are key metrics to improve?
What are focus processes to deploy?
Lead-to-Quote
Account Mgmt
Quote-to-Order
Customer Service
Mgmt
Order-to-Cash
Maintenance Mgmt
Opportunity Mgmt
Incident Mgmt
OTIF Ratio
Customer Satisfaction
Order cycle time
Resolution times
Conversion Rate
# Replies per request
Automation
Resolution rates

3. In FINANCE & ADMINISTRATION, Celonis keeps tight control over
working capital and ensures cost efficient operations
Optimize Working
Capital
Reduce Avoidable
Rework, Fees &
Penalties
Ensure Compliance
Attract Top Talent
and Reduce
Employee Turnover
Finance &
Adminis-
tration
Product &
Services
Supply &
Distri-bution
Customer
What is in it for you?
Why trust us in Finance & Administration?
What are key metrics to improve?
What are focus processes to deploy?
Accounts Payable
Record-to-Report
Accounts Receivable
HR
Treasury Mgmt
IT Service Mgmt
Financial Reporting
Audit, Compliance &
Legal
Working Capital
Employee Satisfaction
Operating Cash Flow
Resolution Time
AP/AR Turnover
Multi-Hop Incidents
DPO & DSO
Compliance

4. In PRODUCT & SERVICES, Celonis optimizes all development efforts
and increase efficiency in production
Product &
Services
Supply &
Distribution
Customer
Finance &
Administration
What is in it for you?
Why trust us in Product & Services?
What are key metrics to improve?
What are focus processes to deploy?
Product Development
Production Planning
Product Lifecycle
Mgmt
Shopfloor (MES)
Engineer-to-Order
Maintenance and
Repair
Quality & Change
Mgmt
Make-to-Stock / Stock
Warranty Costs
Throughput
R&D Productivity
Machine Downtime
R&D Expenses
On-Time Production
Time-to-
Commercialize
ESG Rating
Optimize
development
costs &
productivity
Analyze machine
performance in
real-time
Monitor batch
movements on the
shop floor
Secure adherence
to production
policies
and procedures

5. In SUPPLY & DISTRIBUTION, Celonis ensures straight through and
cost-effective procurement and distribution operations
Optimize Supply
Chain Cycle Time
Balance Inventory
Levels with
Capacity and
Demand
Measure and
Choose Best
Suppliers
Ensure efficient
warehouse
operations
Supply &
Distri-bution
Customer
Finance &
Admin-
istration
Product & Services
What is in it for you?
Why trust us in Supply & Distribution?
What are key metrics to improve?
What are focus processes to deploy?
Sourcing
Inventory Management
Purchase-to-Pay
Warehouse Operations
Product Allocation
Dropshipments
Supply Chain Mgmt
Supplier Returns
DIO
% Managed Spend
Inventory Turnover
Spend/Revenue
Material / Labor
Availability
Supplier Metrics
Out-of-Stock Rate
Lead times