The document discusses various aspects of the payment lifecycle for sellers on the platform including: when payments are transferred after order delivery, how sellers can check their payments through settlement and order-wise reports, reasons why a seller may not receive an expected payment or receive a different payment amount than expected including delays, returns, logistics charges, packaging deductions or penalties, and how sellers can update their bank details through their account on the seller panel.

1. Payment lifecycle
In this module, we will discuss:
1. When is the payment transferred?
2. How can you check your payments?
3. Why have you not received your payment yet?
4. How can you change bank details via the seller panel?
5. Why have you received a different payment from the expected payout?

2. When is the payment transferred ?
Once your product is delivered to the customer, your payment will be processed
Payment initiated
Order received Order processed Order delivered

3. Example of payment transfer
• The payment is transferred everyday except bank holidays and is processed
during banking hours only
• The payment will be released the day after the date of the delivery of the product
For example –
1. Product delivered - 16th (Tuesday)
2. Payment released - 17th (Wednesday)

4. How can you check your payments?
You can check your payments in these two ways -
Settlements Reports
Order-wise details for specific date frames
of expected payouts can be viewed in the
following formats:
• Multiple orders detail report of expected
payout
• Expected payout of a specific order
Payout reports will be downloaded in a zip
file and will consist of the following
reports:
• Payment Transactions report
• Order level detail report
• Packaging adjustments report
• Damage product adjustment report
(Inventory in FC)
Order-wise Reports

5. Overview of the settlement-wise payout report
If you want to check your payment details according to the payment date, then follow these steps -
Click on the Payments tab1
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Click on Payout
Click on the Settlements tab
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6. Overview of the settlement-wise payout report
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4a
4c
Date filter- you can use this filter to select the date range as per your requirement
Select the date range for which you want to check the payment details. You can select a maximum of 31 days
Click on Apply
4b
4c
4a

7. Overview of the settlement-wise payout report
Click here to view the total amount settled/payout received from Paytm Mall5
Here, you can view the date-wise payments
The payments that have been settled against a number of orders – Revenue-based & Adjustment-based
Click on Show Details to view the detailed payment transaction
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8. Overview of the settlement-wise payout report
View your UTR and date of
payment
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View all your deductions in
the payout
View your new order level
details & adjustment level
details
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Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline
will not be entertained and the commission charged will be deemed to be final and accepted.
- In case of any issue with Logistic Charges or Product Weight, a request to be raised for assistance within 3 months of the Order date. Any query/dispute raised
after this timeline will not be entertained and courier fee charged will be deemed to be final.

9. Overview of the settlement-wise payout report
Click on the icon to download
the payout report for the
selected date
Click on the icon to download
the payout report
a) Two files will be downloaded
in the zip format:
• Merchant payout report
• Order summary report
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If you want to download the individual settlement-wise payment details in the excel format, then follow
these steps -
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10. Overview of the settlement-wise payout report
Click on Download payment
details to download the payout
of the selected date filter
Click on the icon to download
the payout report
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If you want to download payments details from a selected date range in the excel format, then
follow these steps-
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11. Overview of the settlement-wise payout report
Here, you can check the amount which is under process and will be credited/debited
accordingly in your account within the upcoming days
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12. Overview of the order-wise payout report
If you want to check your payment details according to the orders, then follow these steps -
Click on Orderwise Payouts1
2 Select the required date frame
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2

13. Overview of the order-wise payout report
Click on Search and you can
apply the item status filter to
view the order status
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14. Overview of the order-wise payout report
Check the status of the
payout
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5 Click on More Details to view
the deduction made in the
payout
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5

15. Overview of the order-wise payout report
If you have any issue regarding the payment, you can raise a payment query
View the UTR (if paid)
View the deduction made in
the payout
5b
If you have any query or issue
related to the payment, then
click on the Payment queries
tab
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5a
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5c
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline
will not be entertained and the commission charged will be deemed to be final and accepted.
- In case of any issue with Logistic Charges or Product Weight, a request to be raised for assistance within 3 months of the Order date. Any query/dispute raised
after this timeline will not be entertained and courier fee charged will be deemed to be final.

16. Overview of the order-wise payout report
Select the issue related to
Payments from the drop-down
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17. Overview of the order-wise payout report
You can check the common
FAQs here
Enter the description of the
issue
6a
6b
Click on the checkbox only if
you want a call back from us
6c
6d Click on Submit Ticket
6a
6b
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6d

18. Overview of the order-wise payout report
Click on Download Order
Details
Click on the download icon to
download the order-wise
payout report
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If you want to download the order-wise payment details in a selected date range in the excel format,
then follow these steps -
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19. Why have you not received the payment yet?
• Payment against the payout will reflect in your account after the day after the date of the delivery of the
product
• However, there may be occasions when there is a delay in the receipt of the payment
Bank Holiday
• Bank holidays can lead to delayed payments
• Payment will be credited to your account on the next business
day
Account Detail Change
• If there has been a recent change in your bank details, there may be a
delay in your payment.
• You can update it via the Seller Panel.

20. How can you change your bank details via the seller
panel?
Click on the Support
Tab
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1

21. Click on My Account2
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How can you change your bank details via the seller
panel?

22. Click on Manage your
account tab
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Click on “Modify Bank
Details” and get your Bank
details changed.
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How can you change your bank details via the seller
panel?

23. Fill all the required details
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Attach an image of cancelled
cheque for document proof
7 Click on Submit Ticket
Please record your ticket
number for the reference
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How can you change your bank details via the seller
panel?

24. Click on Check Ticket History
to know the status of your
ticket
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How can you change your bank details via the seller
panel?

25. A number of factors can lead to a different payment from the expected payout:
High returns -
If the customer returns the product against which you’ve already received the
payment, then the refund will be deducted from your next payout
High Logistics -
Wrong packaging can lead to higher than expected logistic charges.
Click here to see the packaging guidelines
Packaging material deduction -
The packaging material ordered by you is charged from your upcoming payout
Possible penalties -
Sometimes, you may have to pay several penalties which could result in a different payout
Why have you received a different payment from the
expected payout?

26. Thanks everyone!
For any query, please raise a ticket using Seller Helpdesk tab on your
seller panel.