Pawan Kumar is seeking a position in a reputable organization that provides work satisfaction and encourages growth. He has over 10 years of experience in sales force automation, distribution management systems, project management, and business process automation. Currently he is a project lead managing a mobile sales force automation project. Previously he has held roles implementing distribution management systems, managing sales teams, and providing technical support. He has strong communication, problem solving, and technical skills.

1. Curriculum Vitae
Pawan Kumar
E-mail:pawan.jha6@gmail.com
Address: National ,
Co-Operating Housing Society
Panvel – 410206,Navi Mumbai
Date of Birth:6th May,1978
Mob:-09833910105/9160433146
OBJECTIVE: Seeking an assignment in a well known repudiated organization which providesme work satisfaction and
encourages individual growth both for professional as well as organizational goals.
KEY STRENGTHS
●Able to take any responsibilities and challenges at any level.
●Self motivated, hard working, creative and goal-oriented, with a high degree of flexibility, resourcefulness
and commitment
●Excellent communication skills and ability to build long lasting/ mutually beneficial relationships.
●Ability to work comfortably with people from diverse backgrounds and experiences.
●Good communication skills, verbal as well as written coupled with exceptional presentation skills.
PROFILE SUMMARY
EXPERTISE in Sales Force Automation/Distribution Management System IT Business Process Study and
solution Automation implementation and Project Management Project Coordination backed by strong
Implementation Skills Training in techno-functional downstream Supply Chain Management Solution~
Business Requirement Analysis & Requirement Gathering.
WORK EXPERIENCE CURRENT ASSIGNMENT
●March 2016 to till date as Project Lead on Mobile Sales Force Automation System in WINIT
Software Private Limited.
Role and Responsibilities on Mobile Sales Automation System:-
● Define the project management process to be applied to the project
● Managing and leading the project team.
● Prepare project plan and obtain management approval of the project plan
● Apply project resources according to the approved project plan
● Managing co-ordination of the client and working groups engaged in project work.
● Utilize project management tools such as reports, tracking charts, checklists, and project scheduling
● Face up to issues squarely and early, resolve conflicts, admit to having problems and seek coaching
Openly, escalate if necessary.
● Coordinate management and technical decisions
● Responsible for project is delivered on time, to budget and to the required quality standard.
● Develop a strategy the team will use to reach its goal.
● Communicate clear instructions to team members and listen to team member feedback.
● Manage the flow of Day to Day Operation.
● Create Document to update the Management/Client on the team progress.
● Responsible for organizing, facilitating and ensuring follow-up action on issues raised in the meeting.

2. WORK EXPERIENCE OF THE PREVIOUS COMPANY
● Sep 2013 to Dec 2015: IT Executive on Distribution Management System/Mobile Sales Force
Automation System and ERP Navision at National Level. (TUNIP AGRO LIMITED)
Role and Responsibilities on Sales Automation System (Core Stocky New Generation (DMS) and SFA):-
 Management of Sales Force Automation System with Handling End to End Solution.
 Managing multiple projects (DMS-Distributor ManagementSolution/SFA/Digital Marketing)/work
streams, such as Product Support, Product Testing, Application change requests/enhancements, and
maintenance.
 Creates and executes development plans and revises as appropriate to meet changing needs and
requirements.
 Ability to understand work needed, resourcing core competencies and effective delegation of work to
successfully deliver project goals
 Activities/efforts: planning, implementation/execution, monitoring/tracking (change, assets, status
reports, metrics and risk management), communicating and closing.
 Defines and documents customer business functions and processes
 Consults with functional unit management and personnel to identify, define and document business
needs and objectives, current operational procedures, problems, input and output requirements, and
levels of systems access.
 Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing
systems; ensures the system design fits the needs of the users.
 Tracks and fully documents changes for functional and business specifications procedures for
permanent records and for use in training.
 Maintains wizard-driver configuration tables in the case management system
 Participates in user acceptance testing and testing of new system functionality.
 Managing Sales Force Automation System with 250+ Distributor’s.
 Solicit Distributor feedback for process/system improvementand work with technical team execute
changes.
 Managing Entire new development as per the Business requirement/Distributor’s Change request &
Testing Management System.
 Coordinating with the development team for all types of Bugs, changes or for the new development
 Experience on end to end Full Life Cycle Implementations
 Use project scheduling and control tools to monitor projects plans, work hours, budgets and
expenditures
 Communicate ideas for improving company processes with a positive and constructive attitude, and
 for developing this attitude in others
 Planning and analyzing on the new development as per the business and the user requirement also.
 Review and edit requirements, specifications, business processes and recommendations related to
process solutions.
 Quality experience on Sales Automation System & general understanding of Automation concept.
 Understand the user requirement and quick resolution.
 Closely working with Sales, Marketing & Supply Chain Team
 Fully responsible for running the Project on both technically and functionally
 Providing a training to the sales team how to operate this application
 Leads system requirements definition process, oversees the system setup during implementation, and
manages the team during implementation.

3.  Root Cause Analysis, Best Practices and Lessons Learnt to be documented at the end of each
implementationChange Request.
 Coordinating with the support executive through phone/email on daily basis the status to the
management effectively
 Analyze the impact of business requirements changes to the project.
 Conducting Gap Analysis and feasibility analysis of the Change Requests Implementations and
owning end to end responsibility for a bug free delivery
 Understanding of Data workflows, Databases/Data Warehouse and SQL queries
 Tracking activities/timelines to ensure deadlines are met;
 Consistently delivers high-quality services
 Complies and helps to enforce service level agreements (SLAs)
WORK EXPERIENCE OF THE PREVIOUS COMPANY
6 Year’s Experience on Product Support Executive,Support Coordinator and Software Testing in Botree
International Private Limited with different client site:-
April-2011 to Aug-2013 as Software Testing for Johnson & Johnson on the Secondary Sales
Automation System (Core Stocky and SFA)
 Requirement Analysis.
 Implementation In charge of SFA(PDA) At National Level.
 UAT Testing.
 Involved in preparation of Test Checklist, Test Strategy and Defect Tracking mechanism.
 Preparing and review of Test Cases for the different offshore deliverables.
 Writing Test Cases according the functional specification.
 Preparing and sending status report for the complete team.
 Doing middle ware role between client and with our Company.
 Reporting to Project Head on daily basis.
Oct-2009 to April-2011 as Circle Coordinator-Customer support for Nivea India Limited
 Service Support to the Customer(Distributor’s) for All west Zone
 Coordinating with the support executive through phone/email on daily basis the status to the
management effectively.
 Resolving Distributor’s and Implementer’s queries as per the convenient
 Reporting to National Head on Daily Basis
 Monthly Market Visit interacts with Distributor’s
Oct-2006 to Oct-2009 as Sr. ProductSupport Executive for Reckitt Benckiser for All West Zone
 Technical support provided to the Distributor’s./PS support through remote
 CD Key generation for new site implementation
 Providing Sales data to sales team through console
 Managing PS team for support to the Distributor’s
 Providing training program to the sales team for how to operate the application
 Daily reporting to RSM

4. PERSONAL SKILLS
 Comprehensive problem solving abilities
 Good verbal and written communication skills
 Strong team player with ability to take quick initiatives
 Extreme keenness to learn new technologies and adapt to changing business environment
TECHNICAL SKILLS
Operating System Software Products Tools/Technology Languages
 Windows
98/XP/2000/2007/2008MS-
DOS
 Microsoft Office
 Visual Basic(6.0)
 Load Runner
 Win Runner
 FoxPro
 C/C++, SQL Server 2008
TECHNICAL QUALIFICATION
 Post Graduate in Information Technology from DOEACC SOCIETY under New Delhi of Technology with First
Class Overall Percentage: 78% in theYear of 2005.
ACADEMIC QUALIFICATION
 Passed Secondary education on 1995from B.S.E.B with 58%.
 Passed Higher Secondary education on 1997fromB.I.E C with 55%.
 Passed Graduation on 2001 from L.N.M.U. with 67%
PERSONAL INFORAMATION
 Father’s Name: Late Sri Mahendra Narayan Jha
 Sex : Male.
 Nationality : Indian.
 Religion : Hindu.
 Status : Married
EXTRACURRICULAR ACTIVITIES
 Sing & Songs, Surfing, chattingand Football playing.
I hereby ensure that all the information stated above is true to the best of my knowledge.
…Pawan Kumar jha……
Date: Place: Mumbai