1
DEEPAK B. SAKPAL
Cell: +91 9819 272 131 E-mail:deepak_sakpal@yahoo.com
Cell: +91 9699 328 329 E-mail:deepak_sakpal@outlook.com
To obtain a dynamic, challenging opportunity that contributes to the outstanding success of the
business via 15+ years Information Technology experience from various industries. Exploring career
opportunities to utilize Solution Design, Pre-Sales, Account Management and technical abilities in a
challenging Business Development/Senior Sales Management assignment.
Executive Summary
 As an IT Consultant, I manage and provide comprehensive pre-sales support to the Business Development teams
/ Sales Team in order to aid new client acquisition, to help develop existing key accounts, solution design, Product
Positioning, Presentation, Best Practices, Partnership Developments and Events.
 Coordinated marketing event objectives and assignments with project teams, directing strategies leading to
successful outcomes and execution of tradeshows and events.
 Developed and led a professional sales team to ensure achievement of revenue targets, operational goals,
customer satisfaction, and individuals' career objectives.
 Managed sales efforts to improve revenue and retention of customers and revenue. Collaborated across
departments to develop strategic plans to achieve specific long and short term goals.
 Results-driven professional, recognized for taking on major initiatives, adapting to rapidly changing environments
and resolving mission-critical issues to ensure bottom-line success. Focused and planned market penetration by
meeting the new customers. Focused on selling all the products and achieving sales and revenue growth. Increase
confidence of new clients in company’s services and resolve operational query of the customer.
 A visionary leader with good communication, team building and management, interpersonal & analytical skills.
Core Strength
 Product position and Corporate Branding  Client Relationship and engagement
 Enterprise Solution architecture  Presentation on Product and Solutions
 Partnership Development and Promotions  Sales Funnel Tacking and reporting
 Tenders and RFP Responses  Technical and Tender Documentations & reporting
 Process Improvement  Project Management
Business Portfolio:
Enterprise Solutions – Fujitsu all range to Server’s, Storages SAN and NAS, Backup Tapes and Tape Library, Rack
and Accessories, Cisco UCS Servers, NetApp SAN, NAS and Unified Storage, | Backup Solutions – CommVault, Veeam
and Symantec, | Software Solutions - Microsoft, VMware, Citrix, Double Take, Office 236, Azure Cloud Services, Citrix
and Software Licenses.
Solution Design – IT Infrastructure Consolidation, Servers Hardware Consolidation, Storage Consolidation, Storage
Area Network, Network Attached Storage, High Availability, Virtualization Solutions (Hardware / Software /
Applications), VDI Solutions, Backup Solution (Tape/Storage/Cloud), DR Solution (Physical to Physical / Physical to
Virtual / Virtual to Virtual), Data Center Design, Hosting Services, Hardware and Softwar e Migration, Virtualization
Solution for CCTV Applications, Office 365, Exchange Online Solution, E-Mail Archiving, Document Management,
Records Management and Archiving, Service Desk, etc.
2
Career Profile
Company Name: AL Khalili Technology LLC
Country: Oman - Muscat
Designation: Pre Sales IT Consultant
Year: December 2013 – February 2016
Work Experience:
Working with Customers:
 Met with channels/customers to understand their current technical environment, key business issues/drivers, and
future technology requirements.
 Worked closely with customers on the technical requirements to provide technical solutions – Identified
requirements, including technical details.
 Developed and established strong relationships with strategic clients and industry partners.
 Provided product updates and technical advice to clients – Explained technical capabilities and business benefits of
solutions to the customer from engineering level to senior executives/C-level executive.
 Presented the company products to clients – Showcased drivers and value that supported the business case for
the total cost of ownership to the customer.
Working with Sales and Marketing Teams:
 Worked with the sales team to develop selling strategy within the target accounts – Created and delivered
effective presentations and sales tools for the sales team.
 Work with regional sales managers to provide pre/post-sales support – Worked with the sales team to design,
propose, and close new deals/opportunities with customers.
 Responsible for Business Results (Sales Revenue, Gross Margins and Market Share) in Corporate, Government and
SMB Accounts.
 Achieve both the quarterly and annual sales goals as set target in the annual reward plan.
 Contribute to the development of our marketing and business development areas to ensure that sales efforts are
aligned with the company goals.
 Build and maintain up to account wise Sales Funnel/pipeline with inputs from regions / other stakeholders. Ensure
all Sales Excellence Tools are deployed.
 Convert targeted Corporate, Government and Enterprise Accounts through Relationship Building at all levels
Key Initiatives and Achievements:
 Working with IT organization on vision, partnering the business, working on capabilities to win scaling the
company business
 Architecture/designed some of the most complex solutions using the latest technology
 Initiated pre-sales activities, consulting services and products – Developed projects’ scopes (SOW, scope of work)
and prepared proposals.
 Performed competitive analyses.
 Perform demonstrations and Proof-of-concept (POC) on products.
 Prepare technical proposals, respond to tenders, RFPs, RFI, etc.
 Attend the industry trade shows, exhibitions, seminars and training sessions to promote products and services.
 Work with Service / application support / logistics team to ensure timely installation of all Hardware / software
and other supplies like components in a timely manner.
 Reports progress and issues to the Manager in a timely manner. In particular, to relay issues that might impact on
quality or the ability to deliver to timescales or estimates
 Consistently delivers high-quality services to our clients.
Principles, Distributors and vendors Partnership Development
 Working closing with Principals, Partners and Distributors. Qualifying the product partnership levels and increasing
the partnership agreement.
 Working with Partner, with our Sales teams to develop the enterprise solutions business line.
 Working with partners on marketing and branding. Organizing the events and training for clients and Sales people
to make bonding and engagement with client.
 Providing the inputs to create the product portfolio, product one pager, Emailer, sales kit etc. for Sales Team
 Having the ability to independently develop relationships and communicate with internal and external technical
staff.
 Build a solid relationship with partners over time, converting transactional relationships to trusted partnerships by
regular meetings and follow-ups.
3
Company Name: Asset Infotech
Country: India
Designation: IT Manager
Year: December 2012 – November 2013
Work Experience:
• Creation of a IT Infrastructure roadmap for the organization in sync with its objectives.
• Ensuring integration of existing IT applications, systems and infrastructure.
• Analyzing Infrastructure technology trends and advances that are related to the organization and the group.
Building and presenting a case study to management for approval.
• Monitoring performance and planning corrective actions for effective and efficient use of all IT infrastructures.
• Taking steps to measure and maximize the usage of IT infrastructure.
• Perform internal benchmarking of IT infrastructure enabled business solutions.
• Sharing experience and knowledge with IT teams for achieving synergy & implementing projects.
• Implementing cost saving measures in the sphere of activities.
• Identifying, analyzing and planning actions to meet the expectations of the stakeho lders (Users / Management
/ Group-wise IT teams)
• Managing infrastructure project activities and resources to ensure successful implementation.
• Practicing collaboration and team work to achieve desired results.
• Developing long term action plans for ensuring optimum and enhanced utilization of the IT infrastructure.
• Adhering to legal / statutory compliance related to IT matters during implementation / assignments.
• Getting inputs from Applications projects / support teams and analyzing infrastructure requirements of
hardware, network for implementation of software applications.
• Identifying and analyzing various options related to IT infrastructure with respect to suitability to business
needs, compatibility with existing systems, data security, etc.
• Inviting proposals from vendors for implementing above options. Negotiating with vendors for details of
products / services, prices, scope of implementation etc.
• Liaise with solution providers, implementation partners for successful implementation.
• Project Management to ensure project completion as per the project plan, time, cost & deliverables
• Recording the learning from the project implementation and sharing the same.
• Identifying opportunities for implementation at other locations, SBUs.
• Analyzing parameters affecting the optimum utilization of the implemented infrastructure.
• Preparing action plan to ensure optimum utilization of the implemented infrastructure.
• Leading the change implementation through the project team to adapt the changes in the system.
• Ensuring participation, collaboration and teamwork while working on projects / assignments.
Company Name: Blue Lotus Communication Pvt Ltd
Country: India
Designation: IT Manager
Year: January 2010 – December 2012
Work Experience:
 Plan, direct, manage and oversee the activities and operations of the IT Department by administering the IT
budget and cost control, staff and physical facilities of the department PAN India. Ability to effectively priorities
and execute tasks in a high-pressure environment.
 Develop Information Technology strategy in support of the company’s mission and core objectives. Develop the
process plan and operating budget for the department and monitor the implementation of these to ensure that the
financial targets are met.
 Working with senior management to propose, agree and deliver IT services to defined Service Level Agreements.
 Negotiate service level agreements with both internal and external customers and service providers and monitor
service delivery to ensure the agreed targets and standards are met.
 Accountable for the management, mentoring, staff appraisals, disciplining, pay reviews and career developm ent of
all IT staff. Define and seek approval for the level of IT resources required to meet these goals and priorities and
schedule major projects.
 Direct the preparation and implementation of policies, procedures and standards relating to information and
telecommunication systems. Responsible for researching and evaluating new technologies.
 Responsible for the provision of IT infrastructure services including servers, desktop applications, Local and Wide
area networks, Internet Services, IT security and telecommunications.
 Responsible for managing the co-location servers and application on Data Centre and work closely with Data
Centre Operation as per the SLA.
 Responsible for IT hardware, software, maintenance & procurement.
 Oversees all help desk activities. Responds to escalated help desk issues. Interacts with internal and external
clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
4
 To develop and maintain a backup of important data and disaster recove ry plan.
 To maintain, hosting and develop the company website and web applications.
 Firewall administration, anti-virus, anti-spam, DLP, IP Camera and overall responsibility for company IT security.
To maintain and control the IT inventory, software licenses, warranty renewals.
 Provide a monthly / weekly report to the CEO on all aspects of the IT Department.
 Participating and helping the financial auditor for IT Audit.
 Manage Online Software Development project activities for multiple projects across all project phases, including
initiation, planning, execution, monitoring, control and closure.
 Work collaboratively with development team, lead architect and the president to determine technical direction and
approach to system design and implementation, including brand products and supporting systems.
 Client Management - Manages day-to-day client interaction - Sets and manages client expectations. Develops
lasting relationships with client personnel that foster client ties. Communicates effectively with clie nts to identify
needs and evaluate alternative business solutions. Continually seeks opportunities to increase customer
satisfaction and deepen client relationships. Builds a knowledge base of each client's business, organization and
objectives
 Vendor Management, Evaluation, selection, monitor vendor support and supplies. Design and maintain SLA with
vendor and evaluate their performance.
 Project management, development and support processes to meet the needs of individual (new and/or ongoing)
projects.
 Manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure
project deliverables are on schedule and within cost parameters.
 Communicate and collaborate with internal and external customers as needed in regards to project deliverables
including managing expectations, presenting and interfacing with sponsors.
 Make decisions and communicate trade-offs and risks; drive key decisions across projects. Make recommendations
to management about schedules, prioritization and resource allocation with input from team members.
 Provide ongoing project plan/status reporting for use by account managers, clients and management.
 Provide input into strategic planning and asset creation processes. Manage resource planning and organizational
capacity planning. Coach and train project team members on Software Development processes and best practices.
Contribute to the design and coding of products.
Company Name: VACS Technology Pvt Ltd
Country: India
Designation: SAP Basis Consultant
Year: May 2009 – Jan 2010
Work Experience:
 SAP General and System Management (ECC 6.0), Monitoring SAP environment
 Basis Security Management, Backup, Restore and recovery. Applying Support Packs & Add-ons. Software
upgrades within release. Basis system performance optimization, SAP Client administration (Client copies)
 SAP Transport Management, SAP Spool & Print Management ,resolving printer issues
 Background Job Administration, SAP OSS Administration, SAP Database Management
Company Name: Pall India Pvt Ltd
Country: India
Designation: IT – Infrastructure Specialist
Year: March 2007 – May 2009
Work Experience:
 Managing day-to-day support, operation, analysis, preparing reports, Interact with concerned IT Teams to get the
incidents and problem resolved, patch updates, training, helping the manager in managing, budgets and control of
IT Infrastructures in the organization.
 Working with IT Department goals and strategies and provide technical leadership and project coordination, which
drive and support our corporate business objectives. Participate in business and project planning sessions to
ensure project objectives are understood and documented.
 Manage the critical incident coordination, problem identification, and root cause analysis of outages impacting
business critical systems.
 Monitor and analyze Help Desk (Service Desk) efficiency. Forwarding the Service Desk calls to IT support engineer
and follow-up with the same to resolve the calls as per the priority.
 Build an motivate a strong and cohesive team that is customer focused and possesses the technical competence
to deliver services globally that meet or exceed the needs of the organization.
 Exercise good judgment in analyzing, appraising, evaluating and solving problems of a procedural, organizational,
administrative or technical nature.
5
 Ensure that all the Servers and services are using licensed Antivirus service and also ensure all Server and
Machines will be update daily bases. Generate the EPO report and work with IT local team and remote users to
have all IT infrastructure virus free. Optimize functionality of operating systems, proactively maintain the systems
and review the logs. Update anti-virus patterns.
 Responsible to implement and maintain server backups and to craft and implement a disaster recovery plan. Start
the Off-Site Storage facility to archive the backup. Maintain and update on daily bases the Backup Database for all
over the India.
 Managing a setup of minimum 350 users Computer network, 6 WAN links. Cisco Switches L2 and L3, Routers,
MPLS Network, Firewall and Lotus Notes Server, Print Server, Antivirus server, Patch management and File
management server. Monitors performance of infrastructure of the Servers & Network devices.
Company Name: Indian Express (Bom) Ltd
Country: India
Designation: IT - System Engineer
Year: April 2005 – March 2007
Company Name: ABP Pvt Ltd
Country: India
Designation: IT Executive Technical
Year: February 2001 – April 2005
Company Name: Mantralaya - Cooperation and Textile Department
Country: India
Designation: Trainee Engineer
Year: February 2000 to February 2001
Academic Profile:
 Bsc.IT (2009) from Sikkim Manipal University (State University)
 Diploma in Computer Hardware and LAN Engineering (2000) from Jetking Institute, School of Electronic
Technology
 Diploma in Business Management from Prin. L. N. Welingkar Institute of Management & Research – Mumbai.
 ITIL Certified – ITIL Foundation – IT Service Management
 COBIT 5 Certified - Framework for IT Governance and GAP Analysis
 PRINCE2 Certified
 Project Management Professional – PMBOK4
 VMware Technical Solution Professional Certified
 VMware Sales Professional Certified
 VMware Sales Professional Cloud Provider Certified
 Microsoft Azure Solution
 FUJITSU PRIMERGY Pre-Sales Consultant Certified
 FUJITSU Sales Professional Certified
 FUJITSU Select Expert All-round Servers Certified
 FUJITSU Virtual Client Computing, Senior Sales Professional Certified
 NetApp Cloud Fundamental Certified
 Designing NetApp Solutions Certified
 NetApp Solutions for Systems Engineers Certified
 NetApp Accredited Technical Sales Professional Certified
Personal Particulars
 Date of Birth:12th
March 1980
 Sex: Male
 Marital Status: Married
 Children: Two
 Passport No: M8970854
 Language Known: English, Marathi and Hindi
 Permanent Address:C-10 / 1:4, Shri Sagar Darshan C.H.S., Sector – 16, Phase – III, Nerul, Navi Mumbai,
Maharashtra, India – 400706
 Contact Number – +91 9819 272 131 / +91 9699 328 329
 Joining – 15 days / Immediate
 Reference: Available on request.
 Current CTC – 20,99,500 INR (12,350 OMR/Per Year with Benefits)
 Expected CTC – 30% on CTC
 Company NOC – YES, Available to work in Oman

DeepakSakpal-2016

  • 1.
    1 DEEPAK B. SAKPAL Cell:+91 9819 272 131 E-mail:deepak_sakpal@yahoo.com Cell: +91 9699 328 329 E-mail:deepak_sakpal@outlook.com To obtain a dynamic, challenging opportunity that contributes to the outstanding success of the business via 15+ years Information Technology experience from various industries. Exploring career opportunities to utilize Solution Design, Pre-Sales, Account Management and technical abilities in a challenging Business Development/Senior Sales Management assignment. Executive Summary  As an IT Consultant, I manage and provide comprehensive pre-sales support to the Business Development teams / Sales Team in order to aid new client acquisition, to help develop existing key accounts, solution design, Product Positioning, Presentation, Best Practices, Partnership Developments and Events.  Coordinated marketing event objectives and assignments with project teams, directing strategies leading to successful outcomes and execution of tradeshows and events.  Developed and led a professional sales team to ensure achievement of revenue targets, operational goals, customer satisfaction, and individuals' career objectives.  Managed sales efforts to improve revenue and retention of customers and revenue. Collaborated across departments to develop strategic plans to achieve specific long and short term goals.  Results-driven professional, recognized for taking on major initiatives, adapting to rapidly changing environments and resolving mission-critical issues to ensure bottom-line success. Focused and planned market penetration by meeting the new customers. Focused on selling all the products and achieving sales and revenue growth. Increase confidence of new clients in company’s services and resolve operational query of the customer.  A visionary leader with good communication, team building and management, interpersonal & analytical skills. Core Strength  Product position and Corporate Branding  Client Relationship and engagement  Enterprise Solution architecture  Presentation on Product and Solutions  Partnership Development and Promotions  Sales Funnel Tacking and reporting  Tenders and RFP Responses  Technical and Tender Documentations & reporting  Process Improvement  Project Management Business Portfolio: Enterprise Solutions – Fujitsu all range to Server’s, Storages SAN and NAS, Backup Tapes and Tape Library, Rack and Accessories, Cisco UCS Servers, NetApp SAN, NAS and Unified Storage, | Backup Solutions – CommVault, Veeam and Symantec, | Software Solutions - Microsoft, VMware, Citrix, Double Take, Office 236, Azure Cloud Services, Citrix and Software Licenses. Solution Design – IT Infrastructure Consolidation, Servers Hardware Consolidation, Storage Consolidation, Storage Area Network, Network Attached Storage, High Availability, Virtualization Solutions (Hardware / Software / Applications), VDI Solutions, Backup Solution (Tape/Storage/Cloud), DR Solution (Physical to Physical / Physical to Virtual / Virtual to Virtual), Data Center Design, Hosting Services, Hardware and Softwar e Migration, Virtualization Solution for CCTV Applications, Office 365, Exchange Online Solution, E-Mail Archiving, Document Management, Records Management and Archiving, Service Desk, etc.
  • 2.
    2 Career Profile Company Name:AL Khalili Technology LLC Country: Oman - Muscat Designation: Pre Sales IT Consultant Year: December 2013 – February 2016 Work Experience: Working with Customers:  Met with channels/customers to understand their current technical environment, key business issues/drivers, and future technology requirements.  Worked closely with customers on the technical requirements to provide technical solutions – Identified requirements, including technical details.  Developed and established strong relationships with strategic clients and industry partners.  Provided product updates and technical advice to clients – Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives/C-level executive.  Presented the company products to clients – Showcased drivers and value that supported the business case for the total cost of ownership to the customer. Working with Sales and Marketing Teams:  Worked with the sales team to develop selling strategy within the target accounts – Created and delivered effective presentations and sales tools for the sales team.  Work with regional sales managers to provide pre/post-sales support – Worked with the sales team to design, propose, and close new deals/opportunities with customers.  Responsible for Business Results (Sales Revenue, Gross Margins and Market Share) in Corporate, Government and SMB Accounts.  Achieve both the quarterly and annual sales goals as set target in the annual reward plan.  Contribute to the development of our marketing and business development areas to ensure that sales efforts are aligned with the company goals.  Build and maintain up to account wise Sales Funnel/pipeline with inputs from regions / other stakeholders. Ensure all Sales Excellence Tools are deployed.  Convert targeted Corporate, Government and Enterprise Accounts through Relationship Building at all levels Key Initiatives and Achievements:  Working with IT organization on vision, partnering the business, working on capabilities to win scaling the company business  Architecture/designed some of the most complex solutions using the latest technology  Initiated pre-sales activities, consulting services and products – Developed projects’ scopes (SOW, scope of work) and prepared proposals.  Performed competitive analyses.  Perform demonstrations and Proof-of-concept (POC) on products.  Prepare technical proposals, respond to tenders, RFPs, RFI, etc.  Attend the industry trade shows, exhibitions, seminars and training sessions to promote products and services.  Work with Service / application support / logistics team to ensure timely installation of all Hardware / software and other supplies like components in a timely manner.  Reports progress and issues to the Manager in a timely manner. In particular, to relay issues that might impact on quality or the ability to deliver to timescales or estimates  Consistently delivers high-quality services to our clients. Principles, Distributors and vendors Partnership Development  Working closing with Principals, Partners and Distributors. Qualifying the product partnership levels and increasing the partnership agreement.  Working with Partner, with our Sales teams to develop the enterprise solutions business line.  Working with partners on marketing and branding. Organizing the events and training for clients and Sales people to make bonding and engagement with client.  Providing the inputs to create the product portfolio, product one pager, Emailer, sales kit etc. for Sales Team  Having the ability to independently develop relationships and communicate with internal and external technical staff.  Build a solid relationship with partners over time, converting transactional relationships to trusted partnerships by regular meetings and follow-ups.
  • 3.
    3 Company Name: AssetInfotech Country: India Designation: IT Manager Year: December 2012 – November 2013 Work Experience: • Creation of a IT Infrastructure roadmap for the organization in sync with its objectives. • Ensuring integration of existing IT applications, systems and infrastructure. • Analyzing Infrastructure technology trends and advances that are related to the organization and the group. Building and presenting a case study to management for approval. • Monitoring performance and planning corrective actions for effective and efficient use of all IT infrastructures. • Taking steps to measure and maximize the usage of IT infrastructure. • Perform internal benchmarking of IT infrastructure enabled business solutions. • Sharing experience and knowledge with IT teams for achieving synergy & implementing projects. • Implementing cost saving measures in the sphere of activities. • Identifying, analyzing and planning actions to meet the expectations of the stakeho lders (Users / Management / Group-wise IT teams) • Managing infrastructure project activities and resources to ensure successful implementation. • Practicing collaboration and team work to achieve desired results. • Developing long term action plans for ensuring optimum and enhanced utilization of the IT infrastructure. • Adhering to legal / statutory compliance related to IT matters during implementation / assignments. • Getting inputs from Applications projects / support teams and analyzing infrastructure requirements of hardware, network for implementation of software applications. • Identifying and analyzing various options related to IT infrastructure with respect to suitability to business needs, compatibility with existing systems, data security, etc. • Inviting proposals from vendors for implementing above options. Negotiating with vendors for details of products / services, prices, scope of implementation etc. • Liaise with solution providers, implementation partners for successful implementation. • Project Management to ensure project completion as per the project plan, time, cost & deliverables • Recording the learning from the project implementation and sharing the same. • Identifying opportunities for implementation at other locations, SBUs. • Analyzing parameters affecting the optimum utilization of the implemented infrastructure. • Preparing action plan to ensure optimum utilization of the implemented infrastructure. • Leading the change implementation through the project team to adapt the changes in the system. • Ensuring participation, collaboration and teamwork while working on projects / assignments. Company Name: Blue Lotus Communication Pvt Ltd Country: India Designation: IT Manager Year: January 2010 – December 2012 Work Experience:  Plan, direct, manage and oversee the activities and operations of the IT Department by administering the IT budget and cost control, staff and physical facilities of the department PAN India. Ability to effectively priorities and execute tasks in a high-pressure environment.  Develop Information Technology strategy in support of the company’s mission and core objectives. Develop the process plan and operating budget for the department and monitor the implementation of these to ensure that the financial targets are met.  Working with senior management to propose, agree and deliver IT services to defined Service Level Agreements.  Negotiate service level agreements with both internal and external customers and service providers and monitor service delivery to ensure the agreed targets and standards are met.  Accountable for the management, mentoring, staff appraisals, disciplining, pay reviews and career developm ent of all IT staff. Define and seek approval for the level of IT resources required to meet these goals and priorities and schedule major projects.  Direct the preparation and implementation of policies, procedures and standards relating to information and telecommunication systems. Responsible for researching and evaluating new technologies.  Responsible for the provision of IT infrastructure services including servers, desktop applications, Local and Wide area networks, Internet Services, IT security and telecommunications.  Responsible for managing the co-location servers and application on Data Centre and work closely with Data Centre Operation as per the SLA.  Responsible for IT hardware, software, maintenance & procurement.  Oversees all help desk activities. Responds to escalated help desk issues. Interacts with internal and external clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
  • 4.
    4  To developand maintain a backup of important data and disaster recove ry plan.  To maintain, hosting and develop the company website and web applications.  Firewall administration, anti-virus, anti-spam, DLP, IP Camera and overall responsibility for company IT security. To maintain and control the IT inventory, software licenses, warranty renewals.  Provide a monthly / weekly report to the CEO on all aspects of the IT Department.  Participating and helping the financial auditor for IT Audit.  Manage Online Software Development project activities for multiple projects across all project phases, including initiation, planning, execution, monitoring, control and closure.  Work collaboratively with development team, lead architect and the president to determine technical direction and approach to system design and implementation, including brand products and supporting systems.  Client Management - Manages day-to-day client interaction - Sets and manages client expectations. Develops lasting relationships with client personnel that foster client ties. Communicates effectively with clie nts to identify needs and evaluate alternative business solutions. Continually seeks opportunities to increase customer satisfaction and deepen client relationships. Builds a knowledge base of each client's business, organization and objectives  Vendor Management, Evaluation, selection, monitor vendor support and supplies. Design and maintain SLA with vendor and evaluate their performance.  Project management, development and support processes to meet the needs of individual (new and/or ongoing) projects.  Manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters.  Communicate and collaborate with internal and external customers as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors.  Make decisions and communicate trade-offs and risks; drive key decisions across projects. Make recommendations to management about schedules, prioritization and resource allocation with input from team members.  Provide ongoing project plan/status reporting for use by account managers, clients and management.  Provide input into strategic planning and asset creation processes. Manage resource planning and organizational capacity planning. Coach and train project team members on Software Development processes and best practices. Contribute to the design and coding of products. Company Name: VACS Technology Pvt Ltd Country: India Designation: SAP Basis Consultant Year: May 2009 – Jan 2010 Work Experience:  SAP General and System Management (ECC 6.0), Monitoring SAP environment  Basis Security Management, Backup, Restore and recovery. Applying Support Packs & Add-ons. Software upgrades within release. Basis system performance optimization, SAP Client administration (Client copies)  SAP Transport Management, SAP Spool & Print Management ,resolving printer issues  Background Job Administration, SAP OSS Administration, SAP Database Management Company Name: Pall India Pvt Ltd Country: India Designation: IT – Infrastructure Specialist Year: March 2007 – May 2009 Work Experience:  Managing day-to-day support, operation, analysis, preparing reports, Interact with concerned IT Teams to get the incidents and problem resolved, patch updates, training, helping the manager in managing, budgets and control of IT Infrastructures in the organization.  Working with IT Department goals and strategies and provide technical leadership and project coordination, which drive and support our corporate business objectives. Participate in business and project planning sessions to ensure project objectives are understood and documented.  Manage the critical incident coordination, problem identification, and root cause analysis of outages impacting business critical systems.  Monitor and analyze Help Desk (Service Desk) efficiency. Forwarding the Service Desk calls to IT support engineer and follow-up with the same to resolve the calls as per the priority.  Build an motivate a strong and cohesive team that is customer focused and possesses the technical competence to deliver services globally that meet or exceed the needs of the organization.  Exercise good judgment in analyzing, appraising, evaluating and solving problems of a procedural, organizational, administrative or technical nature.
  • 5.
    5  Ensure thatall the Servers and services are using licensed Antivirus service and also ensure all Server and Machines will be update daily bases. Generate the EPO report and work with IT local team and remote users to have all IT infrastructure virus free. Optimize functionality of operating systems, proactively maintain the systems and review the logs. Update anti-virus patterns.  Responsible to implement and maintain server backups and to craft and implement a disaster recovery plan. Start the Off-Site Storage facility to archive the backup. Maintain and update on daily bases the Backup Database for all over the India.  Managing a setup of minimum 350 users Computer network, 6 WAN links. Cisco Switches L2 and L3, Routers, MPLS Network, Firewall and Lotus Notes Server, Print Server, Antivirus server, Patch management and File management server. Monitors performance of infrastructure of the Servers & Network devices. Company Name: Indian Express (Bom) Ltd Country: India Designation: IT - System Engineer Year: April 2005 – March 2007 Company Name: ABP Pvt Ltd Country: India Designation: IT Executive Technical Year: February 2001 – April 2005 Company Name: Mantralaya - Cooperation and Textile Department Country: India Designation: Trainee Engineer Year: February 2000 to February 2001 Academic Profile:  Bsc.IT (2009) from Sikkim Manipal University (State University)  Diploma in Computer Hardware and LAN Engineering (2000) from Jetking Institute, School of Electronic Technology  Diploma in Business Management from Prin. L. N. Welingkar Institute of Management & Research – Mumbai.  ITIL Certified – ITIL Foundation – IT Service Management  COBIT 5 Certified - Framework for IT Governance and GAP Analysis  PRINCE2 Certified  Project Management Professional – PMBOK4  VMware Technical Solution Professional Certified  VMware Sales Professional Certified  VMware Sales Professional Cloud Provider Certified  Microsoft Azure Solution  FUJITSU PRIMERGY Pre-Sales Consultant Certified  FUJITSU Sales Professional Certified  FUJITSU Select Expert All-round Servers Certified  FUJITSU Virtual Client Computing, Senior Sales Professional Certified  NetApp Cloud Fundamental Certified  Designing NetApp Solutions Certified  NetApp Solutions for Systems Engineers Certified  NetApp Accredited Technical Sales Professional Certified Personal Particulars  Date of Birth:12th March 1980  Sex: Male  Marital Status: Married  Children: Two  Passport No: M8970854  Language Known: English, Marathi and Hindi  Permanent Address:C-10 / 1:4, Shri Sagar Darshan C.H.S., Sector – 16, Phase – III, Nerul, Navi Mumbai, Maharashtra, India – 400706  Contact Number – +91 9819 272 131 / +91 9699 328 329  Joining – 15 days / Immediate  Reference: Available on request.  Current CTC – 20,99,500 INR (12,350 OMR/Per Year with Benefits)  Expected CTC – 30% on CTC  Company NOC – YES, Available to work in Oman