This job description is for a TCS Engineer I position. The key responsibilities include representing customer needs internally, providing pre- and post-sale support to customers, managing customer relationships, providing training on database specifications and products, and assisting with testing. A bachelor's degree in engineering is preferred with 1-2 years of relevant work experience and knowledge of HERE's technical business and databases. Strong communication, project management, and interpersonal skills are required.

1. HERE
Job/Position Description
Job Title: TCS Engineer I
Job Code: 000017
Department Name: Global Program Management
Reports To: Team Leader - Technical Customer
Support
FLSA: Exempt
Date Written: 7/23/2013
GENERAL SUMMARY
Responsible for customer product education and communicating customers’ product needs to HERE internal
divisions. Ensures customer satisfaction via product support and issue resolution.
GENERAL ACCOUNTABILITIES
 Responsible for representing customer needs and expectations internally to ensure internal initiatives
reflect customer business and technical requirements.
 Responsible for pre-sale and/or post-sale support of company data products including escalating
customer requests and technical data related complaints to relevant company departments and
providing answers to customer inquiries concerning database specification and delivery formats.
 Act as an advocate for Nokia/HERE Products within the customer space.
 Manage tactical relationship with customers in support of Nokia/HERE Products including basic conflict
resolutions, strategic alignment, customer expectations and communication.
 Provides standard training to customers and company staff concerning database specification and
delivery formats including development of proprietary training materials for support of new or existing
company data products.
 Provides testing support for internal and external applications of company database.
 Support conflict resolution and communication when customers and Nokia/HERE have competing
technical objectives.
JOB SPECIFICATIONS
 Bachelor’s degree or a minimum of two years equivalent work experience required. (Engineering
degree – preferred)
 Minimum 1 year of Nokia/HERE technical business knowledge preferred
 Minimum 3-5 years of Nokia/HERE database knowledge or equivalent experience required
 Demonstrated ability to work in various cultural environments
 Demonstrated project management skills
 Excellent written and oral communication skills
 Strong interpersonal skills including the ability to deal with all levels in an organization
SCOPE
Disclaimer: The above statements are intended to describe the general nature and level of work being performed
by people assigned to this classification. They are not intended to be construed as an exhaustive list of all
responsibilities, duties and skills required of personnel so classified.
REVIEW/APPROVAL
Reviewed by:
Line or Staff Manager
Approved by:
Corporate Compensation