1. RAVIKANTH N
Contact No: +91-9742259888
E-Mail: ravikanthn1981@gmail.com
Joining Time : Immediate
In quest of challenging assignments in Dev support Manager/Technical support Manager with an organization of high
repute
Proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst
increasing performance in tight time scales and within budgets
Profile Summary
Holds 10 Years of experience in Software development, Delivery and Customer Services in the areas of implementing
software products across the globe. Expertise in Telecom BSS ROC- Revenue Assurance and Fraud Management
systems. Sound understanding of performing conducting gap analysis, project implementation and management. Skilled at
liaising with Customer, Development Team and System Integrator regarding software functionality throughout the
project management life cycle.
Adept at analysing processes & workflows, assessing their efficacy, relating to business plans & goals and suggesting re-
engineering solutions. Renowned as Key Facilitator in enabling clients in achieving their strategic objectives and goals by
designing and implementing business solutions. Proficient in adopting a pragmatic approach in improvising on solutions
and resolving complex business issues.
Core Competencies
 Managing Day to Day operations impacting customer satisfaction and value creation for the customer
 Has oversight authority/responsibility for multiple operational projects
 Played a leadership role across all of the Hosted and Managed Services programs for one or more market units
across all Subex product and services portfolios
 Weighs the costs, benefits, risks, and chances for success, in making a decision
 Ability to build a high performance team who can operate efficiently, effectively, productively and cost effectively
 Has a strong sense of urgency about solving problems and getting work done
 Personally energetic, dynamic, positive, and enthusiastic and possess the ability to think laterally and act through
reasoned decision making
 Deals effectively with pressure, remains optimistic and persistent, even under adversity. Recovers quickly from
setbacks
 Analysing business portfolio, designing performance dashboards and other business classification as well as
selecting and prioritizing metrics
 Devising & implementing product management plans after studying current trends and effectuating the same for
different segments
 Providing valuable inputs for product development and marketing strategies to build consumer preference
 Managing end-to-end application development and process migration projects from conceptualization to
technology mapping and final execution of projects
 Handling various technical aspects like project documentation, system design & integration, coding of modules,
monitoring critical paths & taking appropriate actions for multiple projects
 Sound knowledge on Telecom OSS/BSS domain
 Worked with various telecom operators and system integrators
 Efficient in internal liaison, problem management and resolution
 Efficient in Risk management and mitigation
 Efficient in delating tasks, tasks prioritization, process adherence and decision making
 Expert knowledge on performing UAT
 Handled multiple POC(proof of concept) to help the Sales and Bid management teams to crack and manage the
deals from customers
 Efficient in evaluating and selecting the best technical solution from a number of potential solutions
 Efficient in handling concurrent issues, projects and tasks in a controlled and systematic manner to ensure high
quality support to customers and partners
 Handled major migration projects from different product versions
 Handled major performance issues in production sites
 Have 5+ years of core development experience in C++, Linux and Oracle
 Involved in designing and development of various tools and utilities
 Sound knowledge on C,C++,Linux ,SQL, PL/SQL, Shell Scripting, Ruby, Performance Tuning
 Knowledge on AAA, OCS and PCRF

2. Current Roles
 Worked closely with Product Line Management (PLM) and Roadmap teams for the product changes to cater for
new technologies like 4G
 Active participant in process standardization across the product teams for better deliveries
 Worked as Project lead where the responsibilities involve to deliver the projects with On Mark, On Time and
Quality to the customers
 Working as Technical Support manager ensuring smooth ongoing operation and support of hosted products, day
to day application and business operations
Organisational Experience
 Resigned from Subex and have an offer at hand in a Telecom product based company as Manager – Solution
Integration in Mumbai. Currently looking for other opportunities in South India.
Since Nov’ 2006 till Jul’ 2016 with Subex Limited, Bangalore
Growth Path
Nov’06 to Feb’09 as System Analyst
Mar’09 to Jan’11 as Implementation Engineer
Feb’11 to Oct’1 as Service Delivery Lead
Nov’11 to Nov’15 as Project Lead (Technical Project Management)
Nov’15 to till date as Technical Support Manager
On-Site Experience
Mar’09 to Nov’09 : Uninor, Delhi
Jan’ 10 to May’10 : Indosat Jakarta, Indonesia
June’10 to Aug’10 : Etisalat DB, Mumbai
Oct’10 to Jan'11 : IDEA Pune
Projects Handled:
Title : ROC - Fraud Management & ROC – Revenue Assurance
Role : Operations Manager
Responsibilities:
As Technical support operations manager
 Ensuring smooth ongoing operation and support of hosted products, day to day application and business
operations
 Responsible for customer satisfaction, assisting with business development for expansion of existing services and
establishing value creation for the customer from services delivered
 Leads, directs and coordinates all application support and business operations initiatives
 Assesses on-going/future customer requirements and operational needs
 Oversees the tracking and prioritization of issues/ risks for multiple projects
 Responsible for identifying resolution or go forward assumptions for project issues/risks
 Provides business case justification with costing and customer needs assessments
 Allocates staff and budget, resources, as needed to achieve the objectives of one or more projects
 Responsible for building and managing cross-functional teams
 Provides a single point of contact for assigned projects for all aspects of project oversight and management.
 Plans and coordinates project schedules and makes project assignments for multiple projects
 Ensures all customer/client needs are met and/or issues are resolved or addressed - Understands
customer/client business needs and recommends solutions
 Oversees the escalation and resolution of project issues by interfacing with senior customers/clients and external
groups for product development and support
 Initiates and drives project or strategy discussions with customers/clients and external groups to resolve issues
 Determines resource and skillset requirements for operations team staffing and roles in order to achieve
objectives
 Sets team direction and goals, coaches and counsels assigned engineering staff to accomplish goals
 Accountable for meeting contractual obligations for managed services projects
 Accountable for contributing ideas and execution strategies for advancing opportunities to grow existing business
 Accountable for ensuring high customer satisfaction and ensuring that the customers can be referenced for other
business opportunities.

3.  Accountable for ensuring competency development of the team
Title : ROCFM - Fraud Management
Role : Project Lead
Responsibilities:
As Project Lead & Solution Design Lead
 Delivering projects on time with quality and cost.
 Identifying & engaging with all project stakeholders throughout the project life cycle with regular meetings.
 Liaising between different teams of the organization for successful execution of the project.
 Project planning based on customer requirements & budgeted resources.
 Understanding RFP and SOW documents and provide feedback/suggestions to Presales team for effort estimates
 Provide support to SME and onsite resources at the time of business requirements phase and FS preparation
phase
 Responsible for schedule variance and effort variance for the project
 Responsible for meeting schedules with effective agendas
 Identifying risks & informing all stakeholders associated with the project on regular basis.
 Responsible for Risk assessment and mitigating plans
 Design and development of complex customized requirements and overall delivery of the application according
the business requirements
 Planning, designing, development of scripts, actions and new interfaces to communicate with the external systems
through web services
 Dividing the project tasks into individual stories and tasks and planning them for individual mile stones
 Responsible for the closure of UAT, Production Launch and Go-Live activities
 Guiding the team for problem resolutions and technical assistance
 Accountable for over-all customer satisfaction with respect to use of Subex Fraud Management system
 Involving in weekly calls with customers for project updates
 Proactively recommending and implementing new and improved methods and procedures across development
teams
 Provide support to sales in the quotation of all customer raised change request post implementation
 Maintain profitability of all change request and ensure accurate booking of time to these projects
 Involved in major data migrations from old product version to new version
 Handling a team of 10 people by managing issues on daily basis & resolving project related issues
 Accountable for Revenue milestones of the project.
 Along with project management role have also successfully proposed solutions for product design changes to
cater to new technologies and services like 4G
Title : Nikira-Fraud Management
Role : Service Delivery Lead
Responsibilities:
As Service delivery Lead
 Managing of all interactions between customer and Subex and ensuring delivery of first class services to
customers across the group
 Provide first point of escalation into Subex and manage that escalation to the full satisfaction of the customer
where ever possible
 Handling the escalation of all customer issues
 Support Subexians in maintaining a clear and concise working relationship with the customers
 Balancing between customer needs and Subex business needs
 Proactively recommending and implementing new and improved methods across PSO
 Development of documentation and training associated with the policies and procedures of PSO
 Assisting with the vision, strategy, planning, and communication of PSO activities
 Provide support to SME and onsite resources at the time of Business Requirements phase and FS preparation
phase
 Involving in weekly calls with customers for project updates
 Administering end-to-end project plan & implementation
 Rendering L2/L3 support while addressing & resolving implementation issues
 Developing test plans & scenarios and discussing the same with team
 Imparting training on Fraud domain & Fraud Management Product to new joiners
As Implementation Engineer
 Collaborating with customer & offshore development team

4.  Creating business requirements and functional specification documents
 Participating in development & testing activities while assisting in implementation of system on site
 Carrying out UAT & training delivery on-site for customer
 Working with customer IT and admin teams for validating the H/W recommendation
 Validating the technical feasibility for implementing the solutions to requirements
 Preparing the UAT test cases
 Preparing the traceability matrix from RFP BRD, BRDFS and FSUAT
 Writing customized actions, scripts
As System Analyst (core development)
 Developed the core rater framework module using C++ and Oracle
 Writing actions and custom scripts using C++ and shell scripting
 Writing PL/SQL procedures and functions which support the customizations
 Supporting the onsite engineer at the time of UAT and Prod launch for any issues
 Parsing different kinds of data using C++ and Diamond (internal tool)
Accomplishments:
 Instrumental in finding out more than 200 issues in a very limited time for an UAT of a Fraud Management
Implementation Project; rewarded Hats Off Award in 2009 for the same
 Successfully implemented Fraud Management Project at Indosat and IDEA with no open issues; acknowledged
with Pat on the Back award in 2010 for the same
 Designed and developed utility for summarizing huge data loads with less system resources and high quality
performance
 Designed and developed various utilities which will help reducing efforts and manual errors while development;
rewarded Above and Beyond award in 2014.
Aug’ 2006 to Nov’2006 with TCS Chennai
Worked as Associate Consultant (contract employee) for three months in Chennai for AC Nielsen Client in market research
domain. Most of the time was in getting transition of the project. Developed few procedures to load the scanned customer
data into tables and convert them as reports.
Certifications
 Managerial Excellence certification from Practical Methods IT Services
 Telecommunications Fraud Professional Certification from TUFF United Kingdom
Education
 2005 - B.E. (Electronics & Communications) from Berhampur University, Orissa with 64%
 1999 - 12th from School, Location, Board of Intermediate, AP with 80%
 1997 - 10th from School, Location, SSLC Board, AP with 74%
Technical Skills
 Well versed with:
 Operating Systems: Windows, LINUX, HP UX, SUN Solaris & IBM AIX
 Languages: C ,C++, Ruby, Shell Scripting, Perl, AWK, Java Scripting
 Defect Tracking Tools: Bugzilla, JIRA
 Testing Automation Tools: SHUnit, CPPUnit
 Database: Oracle 10g,11g,Vertica 7.1
 Version Control: SVN
Personal Details

5. Date of Birth: 10th January, 1981
Address: #101, SLV Royal Appts, Aswath Nagar, Thanisandra Main Road, Bangalore - 560 077
Languages Known: English, Hindi, Telugu and Kannada
Location Preference: Bangalore
Passport: J2389215