Arvind Swarup has over 14 years of IT experience, specializing as a Scrum Master and IT Project Manager in both Agile and Waterfall methodologies. He has led multiple high-profile projects, including agile transformations for companies like AT&T and Airtel, and is associated with an Agile Center of Excellence, providing training and facilitating Agile processes. His diverse background includes work in geographical information systems and extensive knowledge of various project management tools and practices.

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Arvind Swarup
Mobile Phone: +91(72- 595- 00 118)
Email: - arvind.swarup.csm@gmail.cosm
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Experience Summary
 Overall IT experience 14+ Yrs on implementation and Production support phases in Agile and
Waterfall .Arvind is experienced Agile Scrum Master on implementation and Transformation
phases ,IT-Project Manager– on Agile Distributed multi vendor, multi / HierarchicalPO,multiple
geography environment ; Project Lead on (Waterfall)24*7 Production Support at PAN India Level
for one of major Telecom client.
 As Scrum Master,Arvind delivered projects on various technology like SAP (Transformation from
Waterfall to Agile), .NET,HYBRIS, APIGEE and Oracle eBS.
 Arvind is part of Agile Center of Excellence (CoE).
 Delivered trainings on Agile of ~90 hrs to Projects, teams, Clients and Green Filed.
 Experienced as a Sr. Research Fellow on Geographical Information System (GIS) and Remote
Sensing with Indian Council of Agriculture Research (ICAR), Govt Of India.
Client worked with:- AT&T (SAP Corporate Payroll, Time, HR and Finance)
PIZZA HUT,VMWare,Bharti Cellular (Airtel) and Gujarat Electricity Board
Certification: - Certified Scrum Master (CSM) Scrum Alliance; Member: 000462963
Agile Trained Professional (Accenture Internal
Qualification Master in Computer Applications (MCA),2000, 66%, Nagpur University, Nagpur
Projects Agile Transformation, Implementation, DevOps; Distributed environment, multiple vendors,
multiple / Hierarchical PO and multiple geography. Waterfall on Implementation and
Production support (24*7) PAN INDIA.
Project Management Tools Rally, MS Project Server(MSPS)
Version control tools: CVS
Collaboration tools: - SharePoint, SalesForce
Oracle e Business Suite:- CRM – Marketing, Sales, Tele-Service, Service Contract Modules
sSr. No Previous organizations Duration Responsibility
1 Accenture Services Pvt. Ltd 9 May 2011 Scrum Master/IT Project Manager
2 IBM India from 08 May, 2008
to 2 May 2011
Project Lead/L3
3 Tata Consultancy Services
Ltd, (TCS)
Since 15 Jan-2007
to 2 May -2008
SSE/Oracle eBS Technical developer
4 Spider Systems Pvt Ltd
Pune
Since 8 May 2005
to 05 Jan 07
Oracle eBS Technical Consultant
5 SHAAN India.com Since 01 April
2004 to 01 April
2005
PL-SQL and D2K developer
6 GIS Lab-National Bureau
of Soil Survey & Land Use
Planning HQ (ICAR,Govt
of India
Since Nov 2001 to
Dec 2003
Sr. Research Fellow

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Experience in Brief
1. Role: - Scrum Master:-Proficient with Agile engineering Practices:TDD,BDD; Continuous
Integration, Expertise in SDLC phases.
 Worked on Waterfall to Agile Transformation project (SAP) ; co-ordination with
Business/client .
 Worked on Process Analysis, Gap Analysis ; prepared and presented related documents to
Business and higher management
 Identified Process,Helped business In identification of scope for Scrum Roles
 Conducted Agile training to business and Project team/s.
 Presented scope for Agile implementation to business and higher management; based on /with
Gap Analysis study of process
 Implemented Agile Roles in Project
 Identified and trained the new Scrum Master with- in the Projects.
 Agile-Scrum Facilitating Daily scrum meetings, spring planning, spring review, and spring
retrospective.
 Experienced on Agile Distributed Environment having multiple geography, multiple vendor
and Hierarchical Product owner.
 Working with Product owner On Artifacts Such as Product Backlog, Release and Spring
Backlog, Sprint Burn-down, and Release Burn-up.
 Provide visibility to impediments/risks and helps to eliminate them.
 Working with stake holders / product owners to prioritize the requirements for sprint.
 Coaches and mentors agile team members and provide constructive performance feedback
towards making of Self Organized team
 Tracks and reports status and other metrics against goals on an ongoing basis. Managed
offshore teams in different geographical places.
 Ensured task completion to specification, on time and within budget.
 Representing the team to report overall project status and upcoming risks and suggest solutions
about it.
 Trained and coached development and Testing teams,Greenfield trainings, higher
management of project (`90 Hrs.) ; also managed team to implement and utilize Agile
framework with Scrum
2. Role:- IT-Project Management, Service Delivery (IT –Project Manager)
 Experienced on management and execution of Agile and Hybrid projects/Releases.
 Facilitated Agile across processes.
 Insured the availability and accessibility of instances, share point and project orientation material (structure,
initial content, approval of process manager); repository, Plan and health Indicators.
 Managed and executed project within Budget and as per plan.
 Created Tracked and updated Work Plans using MS project.
 Worked on Scope Lock-down process,scheduling and initiation of Project Kick-Off Meetings, Instance
management, Release Management; on Risk and issue management and mitigation of issues.
 Experienced on multiple Stack holder management.

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 Managed Conference room Pilot (CRP) and UAT with QA /testing team with successfulExit Criteria.
Ensured Support readiness and executed WAR Room, CRP,UAT, and IT Support.
 Worked with Change Control Board (CRB) and Quality Review Board (QRB),closely.
 Worked on Reporting (PPM,daily Dashboard), Weekly Status report (complied and follow-ups) published
and shared with client Leadership and Higher Management.
 Ensured the SLA maintenance.
 Worked as IT Time Manager for Time Management and Approvals.
 Experience on Trend analysis of SR, Incidents and large data.
 Managed multiple CR implementations in various environments/instances in parallel.
3. Employer: - IBM INDIAPVT LTD.
Client:- BHARTI Cellular Ltd. (Airtel)
Role :- Project Lead/ L3-CRM , Sales, Tele Service and Marketing
Project Detail:- Application developed is the Largest Implementation of Oracle11i CRM in India
with 23 different Circles at PAN India Level. The implementation covers serving customers through technical
support for 121 help line by implementation of Oracle Apps.
As Project Lead for Oracle eBS CRM -Service of Mobility (Post Paid) India. Application Owner of CRM
Sales and Marketing for Corporate Accounts in India. ; was leading a team of size 16 Engineers to provide
24*7 technical supports to 121 helpline. Worked on Waterfall Method.
 Ensured smooth deployments of CRs in relevant production environment(s)
 Provided procedural, conceptual or Technical resolutions to client with in defined SLA.
 Ensured prompt support for Level 1 and Level 2 incidents raised in production environment (SLA- 4 hrs.)
 Managed IT partners to ensure the delivery within agreed SLAs and KPIs and also implement proactive
improvements as required.
 Responsible for CR Implementation Plan ,RASCI Matrix, Backup Plan , roll back plan, Regression testing
and Business Sign- Off and Regular Coordination with various teams/IT Functions to execute Operation
successfully.
 Worked on KPI Dashboard Review and Trend Analysis of Incidents, SRs and Data.
 Worked as Techno Functional for configuration and
 Done Application Change Impact Analysis; Application Capacity Planning.
 Participated on Six Sigma and other Standard Operation Process implementations along with internal and
third party audits for CRM application.
 Implementing Global Delivery Framework Process to implement Security norms in operational process.
 Represented Applications on Weekly and monthly Meeting with client Leadership
4. Employer Tata Consultancy ServicesLtd.(TCS)
Customer Gujarat Electricity Board, Vadodra, Gujarat
Descriptions:- Gujarat Electricity Board (GEB) has restructured itself into seven companies namely GSECL
(For Generation), GETCO (For Transmission), DISCOM (4 Companies for Distribution) and GUVNL (For
Trading). The goal of the project is to implement the solution for GEB which incorporates proposed modules
of Oracle Applications 11i e- Business suite, the customization component, interface requirements, Data
Migration and other applications for each of the seven companies. i.e. End to End Solution.
 Role: - Team Member – Oracle Apps Technical Developer.
Correspondence Address:- Block G24-302, Sandeep Vihar, Army Welfare Housing Society (AWHO)
Whitefield - Hoskote Main Road. Kannamangla Post. Bangalore- 560067