Suhanaaz.N is a senior analyst at HCL Technologies with over 3 years of experience in infrastructure support and release management. She has expertise in software deployment, patch management, and incident management for Dixons, the largest retailer in the UK and Ireland. Her skills include Java, C/C++, MS Office, HTML, various servers, and ITIL certification. She holds an MCA and BSc in Computer Science and seeks a challenging career opportunity where she can apply her knowledge and skills fully.

1. SUHANAAZ.N
Analyst- HCL Technologies
Contact:9790769162/9500047299
Email: Ahamedhi10@gmail.com/suhanisar@gmail.com
Date of Birth: 10th November 1992
Objective
To secure a promising,successful andchallengingcareerinareputedorganizationwhere my
knowledge andskill canbe effectivelyapplied,enablingme toexplore myself fullyandrealize
my full potential.
Skills
Programming
Languages
Java,C/C++,MS Office,
HTML.
Servers
Citrix servers,CAITCM
Applicationserversfor
Win7 deployments.
Primary Skills
ITIL Certified,CAITCM
ClientManagement,
Release
Management(Deployment
s) ,VendorManagement
,Software Installation,
Pointof Sale(Eclipse
),SupportforTrouble
shootingwhenstore users
faceswithissues.
Secondary Skills
Mainframe ,SAP,DHCPSevers,
Active Directory,AdminConsole,
WindowsXP,Windows7and MS
Office.
OS
Windows7/WindowsXP
Experience
Hcl-Infrastructure Divison as Senior Analyst for 3 Years in Dixons
Project(IMAC Team) Release Management/Vendor Management
/Image Management/Incident Management /FSN Migration
Chennai,(July2013-Present)
Providinginfrastructure support for Dixons Car-phone,which is largestretailercompany in
England and Ireland.
 As perRelease managementdoingdeploymentsforEntire Estate in UK and Ireland.
 HandlingWindowsXP/Windows7/UAT Deployments forProduction/Testenvironment
to install Eclipse Software (Pointof Sale),Sitekiosk,Adobe,DotNet,Patches, from
TNG/ CAITCMServers.
 Software DeploymentandPatchmanagementformore than7000 workstationsand1000
servers.

2.  Software Deployment –Gatheringinformationonpackage requirementsfromthe requester.
 Testingof packages on pilotcomputersanddeploymentonproductionenvironment.
 Updatingdeploymentstatusreporttothe applicationowners.
 Software PatchManagement – ReviewingMicrosoftmonthlypatches.
 Testingof patcheson pilotcomputersanddeploymentonproductionenvironment
 Verifyinglogfiles&troubleshootingthe computersforpatchcompliance.
 Preparingmonthlypatchcompliance reports.
 Participationonpatchcompliance meeting.
 Verifyinglogfiles&SCCMClientremediationtasks.
 Primary& Secondarysite monitoring.
 ConfiguringManagementPoint&Distributionpointrolesonsite systemsasperrequirement.
 TroubleshootingManagementPoint&DistributionPoint.
 Statuscheck on all site systemacrossthe environment.
 Monitoringsoftware usage withsoftwaremetering.
 Extractinginformationusingqueries&reportsperrequirement.
 Anti-virus&Encryptiontoolscompliance.
● Handledhigh/Medium/Low Incidentsbaseduponthe priorityof the requestand
providingresolutionsbeforeSLA.
 Keepinganeye onthe successrate of the software deploymentsandtroubleshooting
mayor installationerrors.
●CreatingDHCPScopes inDHCP Servers/IPSetupforNew stores,ActiveDirectory setups
for creatingpasswords,IPsetups/Merchantnumberssetup inMainframe, RaisingSystem
AccessRequest inLotusnotesforcreatingEmail id’sfor new stores.
● Backendsetupsin Adminconsole, Cool Reporting, SAP,Doingdeploymentsforthe
Tills/Systemsasperclientrequirements.
● Core memberinhandlingVendorManagementprocessforRetail,Preparingreportsfor
the clients,interactingwithclientseveryweek.
 RaisingPurchase ordersforeach store whichcome underWNRList as Refit/New stores
usingTransitiondocuments.
 Providingquotestothe Engineers asperRefit/New stores.
 RemovingbackendsetupsinMainframe andothersystemsforclosuresof the stores.
 Troubleshootingthe issuesassoonas possible andprovidingsolutionstothe users for
the New/Refitstores/Incidents.
Certification
 CompletedITILV3Foundationin yearSeptember2013.
Academics
 M.C.A(computerapplications) incorrespondencepursuing (finalyear) inMadras
University.
 B.sc(ComputerScience) fromTagore College of Arts& Science with92%.
 12th with aggregate 75% from HolyAngelsM.H.SSchool in2009-2010.

3.  10th withaggregate 78% fromHoly AngelsM.H.SSchool in2007-2008.
Achievements:
 SecuredMaximumRatingas“DistinguishedPerformance”previousyear.
 I have beenCrossTrainedinall Tracks in “IMAC”.
 Won “ComNet- Jewels”Eighttimeswhichissaidtobe Clientaward.
 Beena key memberinthe team.
 Won BestAcademic PerformerAwardinCollege.(B.scComputerScience)
 Won maximumprizesinEssayandPoetryCompetition.
 Won awardsand PrizesinShuttle, Throw ball Tournaments,Dance andSinging
Competitions.
 Beena Memberand Leaderof YSM, JRC,SCOUTS for around4 Yearsin School Level.
Responsibilities:
 Image Management
 Release Management
 VendorManagement
 IncidentManagement
Strengths:
 Determinedtolearnwith practical approach.
 HardworkingandPunctual.
 Positive attitudetowardseveryaspectandbeingopenminded.
Personal Details:
Father’sName : NisarAhmed.M.F
Gender : Female
Marital Status : Single
LanguagesKnown:English, Tamil, Urdu, Hindi.
Nationality : Indian
Religion : Muslim(Islam)
Declaration:
I herebydeclare thatthe above citedinformationistrue tothe bestof my knowledge andbelief, if I
givena chance,I can prove myself.
Date: Signature
Place: Suhanaaz.N