Mr. Prasad V. Jahagirdar is seeking senior level project management assignments in technology. He has 11 years of experience in software development, application support, and project management. Currently he is a technical lead resolving issues in a retail customer relationship management system. He has expertise in various technologies, databases, programming languages, and project management methodologies. He is looking to continue his success in application support and project management.

1. Mr. Prasad V. Jahagirdar E-Mail: prasadjahagirdar1@gmail.com
Contact: 09960354446/08308629864
Seeking senior level assignments in Techno Project Management within organisation
Professional Preface
A competent IT professional with 11 years of experience combinedly in Automotive Electricals and Software
Development and Application Support Group in SQL, PL-SQL & Oracle of which includes onsite experience of 7 months
combinedly in Automotive and Electronics Controls field as an onsite coordinator and Implementer for Cost and Quality
projects. Currently associated with Tech Mahindra Ltd., Pune as an RCA Team Technical Lead for Retail E2E
Journey in BT Telecom CRM . Hands on experience in working in software development environment, mainly engaged
into business analysis, business modelling, document processing, process re-engineering, streamlining and decision
support systems to manage, develop and test distributed client-server, internet and intranet applications on various
environments.
Superior track record in project management activities encompassing planning, budgeting, resource handling, risk
management and team management & mentoring. Has often demonstrated superior technical leadership. Dexterity in
project coordination activities entailing planning, scheduling, negotiations with the client for service level agreements /
terms as well as application maintenance & enhancement, project progress monitoring, regular reporting to various
stakeholders and delivery as per quality, time and budgetary norms.
Extensive functional experience in Telecom Applications of the British Telecom’s various systems such as CMPS
(Customer Management platform layer), OneSiebel (CRM), PAL (Platform Application Layer),Skilled in fixing defects on
the existing versions of the product and developing new features as desired by end customers, reviews of technical
artifacts including design documents and system test, deployment plans, tracking of the development etc.
Deft in system monitoring, deployment of new software on system, feedback on faults cleared with a view on product
improvement and response to ad-hoc user queries. Performed Database activities performed on the server which includes
index rebuilding, rollback segment, preparing database scripts, coding debugging as per the requirements.
Experience in People and Talent Management for highly technical employees from Performance management and Career
Development. Drove highly technical teams of employees into very effective and productive team. An effective
communicator with strong people management, analytical and coordination skills.
Areas of Expertise
Technical
Operating Systems : Windows 95, 98, 2000, 2003, Windows NT 4.0, XP and UNIX.
Languages : SQL and PL SQL.
Database : Oracle 7i, 8i, 9i and 10g.
Packages : MS-Office Applications (MS Word, MS Excel & PowerPoint).
Case Tools : Bridge CLARIFY and CSS.
Middleware : IBM MQ Series 6.
Tools : FTP, Putty and Telnet.
Mark-up Languages : XML.
CRM : Siebel V6.
Web Services : Weblogic.
Functional
 Executing project plans within pre-set budgets and deadlines. Monitoring project progress as per scheduled deadlines
for various tasks. Ensuring smooth implementation and testing at client location.
 Taking necessary steps to ensure project completion within time, cost and effort parameters.
 Providing post-implementation, application maintenance and enhancement support to the client with regard to the
product / software application. Interfacing with vendor/s for technical support.
 Setting up and maintaining process, documentation and quality standards for all phases of the SDLC.
 Managing risks and planning for contingencies to ensure minimal effect on deliverables. Enforcing strict compliance to
the SLA terms negotiated with the client.
 Maintaining close coordination between Onsite and Offsite teams for ensuring seamless delivery of the project as per
scheduled timelines. Handling the design, development, troubleshooting and debugging of the software.
 Creating an environment oriented to open communications, creative thinking, cohesive team effort and workplace
trust. Leading the creativity, risk-taking and continuous improvements in workflow.
 Managing, training and helping the development of team members; helping in resolving any dysfunctional behaviour.

2.  Assuring that team members have required education and training to effectively participate on their assigned project.
 Expertise in Problem Management and Change management Areas. Awarded 5 E-cards for Extraordinary
performance in Incident Management and Problem management Area. Similarly consecutive successful deployments
in successive Releases.
 Team rewarded as Best Team of The Year 2013 under my Leadership Noteworthy Accomplishments and
automations done
 Presently working as a Lead Solution Designer in Retail End to End Design Team. This Team especially works on In
life fixes and Root Cause analysis of major issues for BT in CRM. This role includes Leading all major calls for
resolution of critical issues in retail Journey and their implementations. Knowing complete Journey and Liaising with
all major components. Raising proposals for Fixes and follow up for their timely approvals and testing are some of
the major activities.
 Achieved an "Exceptional" customer feedback (CSAT rating of 5) for the year 2012 and 2013 from BT Retail Stack,
while working as Team Leader in CMPS ASG.
 I have taken this critical project for BT application CMPS and KCIM to CMMI level 5 with a case study of remarkable
reduction of Deployment timings with all successful automations achieved with the help of able Team and
Organization.
 Extremely Remarkable achievements in Automation in E2E components also. Appreciated on Platform level for cross
Team liaising for automation in Upstream component called OneSiebel. It was through Idea Sharing and quickest
implementation of Automation for S-codes checking and Testing.
 I Lead a separate Team of 3 people mainly working on Automations and process improvements. We all generate new
ideas inline with CI wave initiative in BT to reduce waste and increase productivity. The automations are
implemented with proper testing and approvals from Senior Management.
 I am handling this important project truly critical for the Retail and UKB LOB order Journey, T2R and L2C scenarios
without any escalations and with 24x7 support on Desk. The SLAs are very stringent(24 hour for P3 incidents) and
we are maintaining them at 98% for almost an Year.
 I was responsible for presenting the PMR to IDU Group Head and Senior Project Manager. Facing audits for quality
Management Group and Information security. Preparing Resource Utilization for the month and overall Resource
Management in the Team during my tenure as a PM in ASG Team.
 The Team consists of 18 members out of which 2 were onsite in Glasgow UK, 1 at MSat in Hyderabad and remaining
located in Sharda Center Pune, all reporting to me as a PM and technical Lead.
 I am also the Deployment Lead for the components and acting as an ASG Escalation for the LOBs. Actively involved
in all deployments for all platforms as the applications are from Mixed LOBs. Liaising with Delivery Managers on a
regular basis and managing all critical deployments successfully.
 It is a very successful journey from two applications undergoing deployment every week with too many issues and no
chance to rest to a stable stage with successful and reduced number of unplanned deployments and Emergency
changes.
 I was recruited as a Senior member in TechMahindra with a prior experience in Non IT field. It was through a special
drive of getting experienced Managers to drive the Leadership throughout the organization. It never posed a problem
for me in Leading a Technical Team, in fact given me an age over others through maturity levels and experience in
dealing with other Teams.
 I certainly want to continue with the success in Application Support and confident enough that my New organization
too will have benefit from it.
 Worked as a Project Lead for High Level Complaints for Retail Delivery for BT. This team works on high level incidents
raised to Chairman’s office and their RCAs and Fix implementations.
 Currently working as a Solution Designer for BT Retail Consumer as a Technical Lead.
 Recently awarded as Associate of the Month for the Automations done in Team resulting in Manhour reduction in
resource utilization.
Change management Performance: Acted as Lead for Change Management Team for Middleware called CMPS
and KCIM. Attended CABs for Change approval. Award winning performance for Successful changes

3. Processes for E2E approvals and sign off. Eleventh hour Urgent changes. Leading deployment calls and Post
deployment Testing with a Major role. Too many E-cards received from client like BT.
Details as a Deployment Lead and Escalation Point for Critical applications:
I acted as a Single point of contact as a deployment Lead for critical Middle ware application like CMPS and
KCIM. Also I was second Level of Escalation and a Deployment manager for the Component for all major
releases for Business as well as Consumer LOB. Presenting case for the application for implementing
Emergency changes overnight in Front of CAB. It involved a proper RCA and justification of changes
required. A walkthrough of pre deployment activities and DR leading were major activities amongst them.
Governing communications to different components and coordination of all deployment activities
Current Role at tech Mahindra:
Currently I am working as ETL designer for Data Integrity issues(mismatches within different E2E
components in BT Retail Journey. The work includes designing of different metrics for different BT products
for BT Consumer. It extensively utilizes my expertise in E2E knowledge and Corrections being done for found
mismatches. The design done reaches the ETL developers who develop Queries and package to extract all
Metrics reports based on definitions and designs given by ETL Designer(Me). The POC is done successfully
for 15 critical metrics for a product called BT Sports and now we are moving ahead with other products.
Before this I worked as a Technical Lead for Service Improvement Team named DI RCA Team. It is basically
a BT Initiative for a Good data Flow through all applications in E2E Journey for Consumer LOB. I also Lead an
automation Team within the team to create processes for Automatic data corrections within components
through Cron Jobs
The Team receives weekly metrics data for Data integrity issues for different products in BT. We work on
data analysis on basis of Live Data Extraction. I also lead the Manual clearance team for Live issues and Lead
calls on Live Changes. Updating Sharepoint issues after Major deployments. The metrics includes service no
billing and Billing No service issues which are too critical for BT in Revenue and Customer Satisfaction point
of view. Working on Talend Tool for the data integration and Automation in E2E scenario. Having completed
2 vast projects in Talend where we connect to remote component servers for component data for comparison
and analysis and process the data for definitions of DI metrics and send corrective csv files to component
ASGs for recovery and correction purpose.
Employment Scan
TENURE ORGANISATION DESIGNATION
Since March’11 Tech Mahindra Ltd., Pune Sr.Technical Associate/PM
Jun’09-Mar’11 Whirlpool Of India Ltd. Pune Team Lead
Jun’07-Jun’09 NMHG India Ltd.Pune Sr.Designer(Electronics)
Jun’05-Jun’07 TACO Engg Pune Sr. Designer
Professional Certification: Attended ITIL course internally in Tech M and on Job in Project Management for a
Team of 20 handling 14 applications in total. ITIL Certified through External Certification.
Workshops / Training Programs / Courses Attended / Completed
 Microstation-J and SQL; Duration – 7 days, Jun’11.
 Basic Telecom Training; Duration – 2 days Jun’11.
 BT-ASG-level-1 – Apr’12.
 Agile Overview – Aug’11.
 Agile Implementation – Sept’12.
 Tech Mahindra Process-2 – Dec’11.
 ITIL V3 Foundation Certified
 Change Management Process – Jul’11.
 Unix Fund Intro to Shell Prog – Sep’12.
 Oracle 10g New Features – Apr’13.
 Weblogic 9.2 Oct’13.
Scholastics: B. E. (Electronics And Power) from Govt College Of Engineering Amravati 2001.

4. Personal Portfolio
Date of Birth: 24th
May, 1979
Address: A/206 Sonigara ViharAdarshnagar Kalewadi Pimpri Pune-17
Passport Number: G7248069
ANNEXURE
Organisation: Since Jul’09 GTECH Whirlpool Of India Ltd.
Client : Whirlpool Of India U.S.
Project : Cost And Quality Electronics and Controls
Description : I was working as a Team Lead for a Team of Electrical and Controls Team. This Team was
involved in Design and Cost and Quality Improvement of Wiring Harnesses and electrical assemblies in Refrigeration
projects for Whirplool for US and Europe. I also worked as an onsite coordinator for Cost and Qulaity project at Monterrey
site of Whirlpool. Achieved an Overall target of saving of 1 Million USD for the company and won the Appreciation and
cash award for the Mexico Venture. Successfully completed the onsite assignment. The project involved below activities
and challenges:
• Reviewing engineering drawings for electronics and Electrical systems of Different models of Refrigerators.
• Cost comparisons of various components of these systems and studying Alternatives.
• Proposing a Change in wiring harness routings and Components used in the systems and preparing a project plan
for the implementation.
• Getting proto samples for new harnesses and assemblies in production and complete the trials on
Tools Worked on: Pro-E and RSD
Organisation: June’07-June’09 NMHG India Ltd. Pune
Client : NMHG Portland US
Project : CBDC Forklifts Electrical Designs (Counterbalanced Development Center)
Description : I was working as a Senior Designer
o Electrical and routing Design for Wiring harnesses of CBDC Trucks.
o Tools Used: Pro-E and RSD for automatic Routing.
o Worked on cost optimization and BOM for the assembly
o General arrangement drawings and engineering drawings for wiring harness assemblies.
o Component Design for electrical components and drawings for the same.
o Design Change and analysis.
o Training in RSD and customization on automated wire routing
o Worked as onsite coordinator for CBDC for Cost and Quality project, Team Lead for Electrical Design Team
and Testing Team.
Organisation: June’05-June’07 Tata Autocomp Sysyems Ltd. Pune
Client : Yazaki Corporation US
Project : Commercial Vehi
Description : I was working as a Senior Designer
o Electrical and routing Design for Wiring harnesses of Tata Motors Commercial Vehicles and Yazaki
Corporation.
o Tools Used: Cadds-5 and RSD for automatic Routing.
o Worked on cost optimization and BOM for the assembly
o General arrangement drawings and engineering drawings for wiring harness assemblies.
o Component Design for electrical components and drawings for the same.
o Design Change and analysis.
o Training in RSD and customization on automated wire routing
o Worked as onsite coordinator for CBDC for Cost and Quality project, Team Lead for Electrical Design Team
and Testing Team.
o Schematic changes and upgrade as per Customer requirements.
o Design Changes and validation before Testing.