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Paul Sciberras CV F 7 14
- 1. PAUL SCIBERRAS T. 0411526 478 E. scrib0071@optusnet.com.au A. 74 Huxley Drive, Horsley 2530 CAREER OBJECTIVE I am a passionate and innovative person who is seeking to again establish my career back in the Banking and Finance Industry. I am a customer focused team player with the ability to achieve outcomes on all levels. My 28 years of Banking and Finance experience is matched by my outstanding people skills, bright personality and the ability to learn and adapt to new tasks and environments quickly, which makes me an asset to any business. DEMONSTRATED SKILLS • 28 years experience in Banking & Finance. • Excellent customer service skills • Proven management skills • Motivated and ambitious • Ability to learn new computer systems quickly. • Proven ability in work under pressure • Excellent problem solving abilities • Outstanding communication skills • Team player • Able to meet deadlines • Flexible, reliable and adaptable 1 Paul Sciberras | C.V
- 2. PROFESSIONAL EXPERIENCE 2014 -Current Workskills Case Manager I am currently responsible for assisting job seekers with short to medium term disabilities back into part to full time employment. My role allows me to have clients reskilled via education and I can assist them with any physical or mental health requirements. Helping them in these areas allows me to then introduce them back into the main stream workforce. 2013 - 2014 Campbell Page Case Manager I am currently responsible for assisting job seekers with short to medium term disabilities back into part to full time employment. My role allows me to have clients reskilled via education and I can assist them with any physical or mental health requirements. Helping them in these areas allows me to then introduce them back into the main stream workforce. 2011 - 2012 National Australia Bank Site Manager Warrawong I was responsible for driving outstanding performance at the store, contributing to the local market’s performance by leading local business development, personally delivering sales and funds under management growth, building great relationships with higher value clients, instilling an outstanding service quality culture, effectively overseeing daily store activities, motivating and supporting branch staff to outperform service and sales targets. I was also responsible for all home lending that related to the store. Achievements Instrumental in increasing the Stores financial performance from 39% of target to 59%. Lead and inspired the team to exceed revenue targets and effectively manage controllable costs Proactively contributed to the local area market business plan. Built relationships with high value customers during my time as the Store Manager 2 Paul Sciberras | C.V
- 3. Put branchfocus on increasing sales and funds under management growth, leads and referrals for the local area market customer adviser, financial planners and other specialists Implemented initiatives to boost customer satisfaction. Worked with Regional Executive Assistant to implement service quality plan, ensuring a high level of customer satisfaction resulting in an 88% + positive feedback, this was an improvement from 68%. Provided daily support, encouragement, feedback and coaching to staff 2009 - 2011 Australia and New Zealand Banking Limited Assistant Manager Wollongong Business Centre This role involved reporting to the Relationship Manager and is an integral part of Business Banking's service proposition. Business Banking is responsible for managing small to medium business customer relationships covering a broad and diverse range of industries and clients from $500k to $10mil. Achievements Exceeded lending targets by $200K by pro actively developing new business relationships Developed six new broker relationships through cold calling and obtaining referrals Increased funds under management by 11.4% against target of 7.1% 2008 – 2009 Australia and New Zealand banking Group Limited Business Banking Manager Wollongong Business Centre I was responsible for small business lending, deposits, insurance, financial advice, international transactions and leasing up to $500K. Achievements Exceeded lending targets by $450K by pro actively developing new business relationships and managing existing set of 87 customer groups. By contacting these existing clients I was able to increase our share of wallet with most clients hence, exceeding my targets. Re establish my former broker relationships and through cold calling I was able to increase my existing broker network which lead to obtaining referrals. Increased funds under management by 15.2% against target of 9.6%. 3 Paul Sciberras | C.V
- 4. 2007 – 2008St George Bank Site/Lending Manager Figtree and Wollongong I was responsible for driving outstanding performance at the branch, contributing to catchment performance by leading local business development, personally delivering sales and funds under management growth, building great relationships with higher value clients, instilling an outstanding service quality culture, effectively overseeing daily branch activities, motivating and supporting branch staff to outperform service and sales targets. I was also responsible for all home lending that related to the branch. Achievements I drove the branch financial performance in order to exceed our targets. Led and inspired the team to exceed revenue targets and effectively manage controllable costs Built relationships with high value customers during seven months Provided daily support, encouragement, feedback and coaching to staff 2006 – 2007 Australia and New Zealand Banking Group Limited Small Business Specialist Dapto I was responsible for small business lending, deposits, insurance, financial advice, international transactions and leasing up to $100K. Achievements Exceeded lending targets by $200K by pro actively developing new business relationships Developed six new broker relationships through cold calling and obtaining referrals Increased funds under management by 11.4% against target of 7.1% 4 Paul Sciberras | C.V
- 5. 2005 – 2006Australia and New Zealand Banking Group Limited Site Manager Figtree I was responsible for driving outstanding performance at the branch, contributing to catchment performance by leading local business development, personally delivering sales and funds under management growth, building great relationships with higher value clients, instilling an outstanding service quality culture, effectively overseeing daily branch activities, motivating and supporting branch staff to outperform service and sales targets. Achievements I drove the branch financial performance in order to exceed our targets. Led and inspired the team to exceed revenue targets and effectively manage controllable costs Proactively contributed to catchment business plan Built relationships with high value customers during seven months Put branch focus on increasing sales and funds under management growth, leads and referrals for the catchment client adviser, financial planners and other specialists Was the senior referral point for complex customer interviews and transactions Facilitated the migration of customers to other distribution channels Customer First (Service) Implemented initiatives to boost customer satisfaction Resolved escalated service issues in the branch Worked with the team to reduce queue wait times and seek out and leverage feedback from customers Provided the staff maximum autonomy and self confidence to exceed their personal goals Provided daily support, encouragement, feedback and coaching to staff Site Manager 2004 to 2005 5 Paul Sciberras | C.V
- 6. ANZ Warrawong Business DevelopmentManager ANZ Wollongong 2003 to 2004 Small Business Officer ANZ Nowra 2002 to 2003 Assistant Manager ANZ Wollongong 2001 to 2002 Senior Relationship Manager’s Assistant ANZ Toowoomba Qld 1998 to 2001 Relieving Manager’s Assistant ANZ Darling Downs and Ipswich Region Qld 1998 to 1998 Personal Banking Officer ANZ Kingaroy Qld 1996 to 1998 Lending Manager’s Assistant ANZ West End Qld 1993 to 1995 General Branch Assistant ANZ Brisbane and suburbs Qld 1993 Relief Manager’s Assistant ANZ Brisbane/Gold Coast Zone Qld 1992 to 1993 Senior Internal Relief ANZ Institutional Financial Services, Sydney 1989 to 1992 Internal Relief ANZ Cardholder Services, Sydney and Strathfield 1986 to 1989 Relief Manager’s Assistant and Security Clerk ANZ South Sydney and Eastern Zone 1983 to 1986 Various Branch Positions ANZ Annandale 1981 to 1983 TERTIARY 6 Paul Sciberras | C.V
- 7. Bachelor of Management,Deakin University Completed on 11th July 2003 (University Certificate of Management completed) REFEREES Casey Bullough Manager Campbell Page Nowra Phone: 0407 898 070 Nancy Jesus Manager ANZ Shellharbour Phone: 0411 527 407 Lisa Jansen Manager One Path Wollongong Phone: 0417 662 966 7 Paul Sciberras | C.V