Andrew Phillips is a professional with over 15 years of experience in relationship management, business analysis, and customer service. He has held roles at the Uniting Church in Australia, National Australia Bank, and other organizations. His experience includes portfolio management, project analysis, lending, and sales. He has skills in communication, relationship building, computer applications, and conflict resolution.

1. Andrew Phillips
116 Cheddar Road, Reservoir VIC 3073
0407 508 410
andrew@arp.id.au
https://au.linkedin.com/in/silvernean
Profile
Professional experience in relationship management with a focus in business analysis, improving internal
relationships in complex organisations, driving efficient communications, improving customer services as well as
conflict resolution between stakeholders and the employer. Experienced business analyst with a history of solid
positive performance on projects with budgets up to $20 Million. Portfolio management up to 300 customers and
$40 Million lending. Sales experience including managing inbound and outbound call centre teams. Value centred,
driven by ethical considerations.
Key Skills and Competencies
 Strong knowledge and understanding of community sector developed through extensive experience
 Highly attuned interpersonal capabilities having refined negotiation and listening skills over many
years of practice in working with challenging stakeholders
 Effective communicator across several media including print, web, video, and face to face
 Practiced trainer who can both identify needs and prepare resources before facilitating delivery
 Proven relationship builder skills having established broad professional networks
 Strong credit skills, including cash flow lending
 Demonstrated ability to acquire prospective customers and having a strong Customer Focus
 Business acumen with critical thinking nous
 Natural team player though comfortable in showing initiative and making decisions
 Highly organised with a proven capacity to manage conflicting tasks
 Advanced computer skills including Microsoft products
Technical & Relevant Training
 Present Study: Certificate IV Training and Assessment (RMIT) Due for completion June 2016
 Certificate IV Project Management (The University of New England) 2004
 Bachelor of Arts (The University of Melbourne) 2003
 Adv. Microsoft Office: Word, Excel, PowerPoint, Access, Visio, and Project (last trained Feb 2012)
 Competent in Adobe Photoshop, InDesign and Illustrator
 Management training: Managing Conflict, Effective Workplace Communication (2008)
 Omega Commercial Loans to Business 2005
 Fierce Conversations 2013
 Management training: Managing Conflict, Effective Workplace Communication (2008)
 Applying the Appreciative Eye (2008)

2.  Film Making Start to Finish (CAE course) 2008 (trained in Premiere Pro)
 Breakthrough Service Performance (Cohen Brown) 2000
Career History
The Uniting Church in Australia
Agency / Congregation Relations Manager 2008 – 2016
Unique role providing direct support to CEOs, Board Chairs and senior staff of the Uniting Church in Australia’s
(UCA) network of community service agencies across Victoria and Tasmania. Regular tasks ranged across
change management, property / finance / legal advice through event management and facilitation. Working within a
highly skilled team, planning and management for a network initially of 40 Agencies but reduced to 24 agencies
through a series of mergers co-ordinated by the unit. Role also included representing the Uniting Church at site
visits, attending AGMs, organising forums, and producing newsletters and websites. The UCVT Network had a
$232 million dollar annual turnover in 2016.
Achievements
 Assumed additional responsibilities as Acting Director or Acting Assistant Director on a number of
occasions managing a team of up to 10 people and coordinating UCA responsibilities for the network.
 Solved complex problems including mediating outcomes between Agencies, Congregations and
Presbyteries of the UCA as and when conflicts arose and providing higher level support, advice and
referral to specialists for agency CEOs and Boards on HR/Legal/Financial/Insurance and other
professional matters
 Engaged in multi-level stakeholder engagement to strengthen relationships both within agency
network and between network and external parties through site visits, phone calls and regular
meetings as well as sector engagement through conferences, training events and other networking.
 Represented department (Commission for Mission) on various state wide boards and committees
governing activities including property applications (buy/sell/build/lease), finance applications (grants
and loans) for the whole of the Uniting Church across Victoria and Tasmania.
 Negotiated and documented more than 10 Memoranda of Understanding (MoUs) each year.
Prepared a generic template and process for documenting MoUs
 Undertook analysis, assessment and establishment of a network wide risk management program
Mission Catalyst, Resource Sharing 2007 – 2008
Responsibilities included organising and running workshops and conferences across Victoria and Tasmania,
exploring current missional thinking and contributing to the ongoing work of the Mission Participation Resource
Unit, writing and maintaining stewardship resources, website development, graphic design of newsletters and
brochures, and sharing stories across the Synod.
Achievements
 Wrote Australian version of a Canadian stewardship book and negotiated copyright
 Wrote and facilitated 7 workshops in Victoria and Tasmania each with 20-50 participants
 Developed and published “The Mission Participant” newsletter
 Reorganised and added significant content to MPRU web portal
National Australia Bank
Relationship Manager 2004 – 2006

3. Responsibilities included analysing financial information, assessing credit worthiness, approving lending, managing
problem loans and adapting to the demands of customers as required and if possible. Delegated Commitment
Authority to approve business lending to $350k and personal lending to $525k. Managed portfolio of 300
customers with $40M lending and $20M deposits.
Achievements
 5% lending growth October 2005 to January 2006, peaked at 11/77 in Victoria
 Won award for highest Personal Lending growth November 2005
 Gained approval for a $1M line of credit and $1.5M Bank Guarantee
 Achieved Omega Commercial Loans to Business accreditation
 Gained working knowledge of all aspects of customer interaction with NAB
Project Analyst 2000 – 2004
Actively participated in all phases of a number of projects including scope, plan, resource requirements,
implementation, and review. A number of projects required detailed qualitative and quantitative research with
results presented to senior executives to support recommended changes. Initially worked within Global Payments
then moved to Business Financial Services.
Achievements
 Successful review of security documentation for 20,000 files nationally. Performed data collection and
analysis, document preparation, project office for 60 people in four states.
 Designed Lotus Notes database, organised and trained 20 data entry staff to key results from 20,000 file
reviews, analysed results, and ensured all issues tracked and resolved.
 Developed intranet based management system. Participated in scoping, planning, testing,
implementation, training in Adelaide, Perth, Brisbane, Sydney and Melbourne.
 Prepared Request for Proposal for global supply of EFTPOS terminals
 Development of MultiCurrency Acquiring functionality. I interpreted scope, tested, trained staff, managed
risk, prepared process flows, and automated reconciliation.
Business Payments Implementation Officer 1999 - 2000
Provided after sales support to NAB customers using a range of products including: BPAY, RentCard, Business
Online / Corporate Online and IVR/Pay by Phone.
Achievements
 Documented procedures for implementation unit
 Served as acting team leader for 3 months
Previous Relevant Experience
 Cadbury Schweppes Data Input Officer (2006 – 2007)
 Camp Australia After School Co-Ordinator (2006)
 ANZ Cards callcentre operator (1998 - 1999)
 Westpac/Bank of Melbourne Teller (1998)
 Postel Australia Telemarketer / Telemarketing Team Leader (1997 – 1998)
Other Information
Community Engagement and Volunteering
 CORENA & Earthworker voluntary environmental charity work (2010 – 2016)
 School Council (2008 – 2016) – including treasurer 2008-2009

4.  First Aid / Fire Floor / Area warden in various workplaces (1997 – 2016)
 Tax Help – Darebin Community Information and Resource Centre (2006)
 Classroom Assistance – Reservoir West Primary School (2006)
References
Provided as and when requested