This document summarizes the experience and qualifications of Heather Luedike for a business management role. She has over 20 years of experience in banking, operations, new business development, administration, and customer service at Old National Bank, where she held roles as Assistant Banking Center Manager and Banking Center Manager. She has a proven track record of consistently meeting and exceeding financial goals, growing branch goals by over 100%, and resolving client issues. Luedike also has strong relationship building skills and was actively involved in her local community.
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This is an example of a presentation job candidates are using to win interviews and land jobs.
Develop your own interview winning presentation at www.interviewbest.com.
Information interview your way to a Job PowerPoint PresentationJeff Watson
Everyone hopes to land an interview or get an opportunity to show themselves to their future employers. What if you swapped roles and YOU conducted the interview? Don't wait for an invitation to interview, make your own!
Learn the tactics involved in information Interviewing. Source Employers, ask intentional questions to make your opportunity count and follow up like a professional to advance the relationship. If you follow these simple steps, you can information Interview your way to a job!
Why People are the Heart of Health Innovation. Keynote presentation at the Boston College Public Health Innovation Symposium (19 March 2016). Highlighting how starting with what people want is key to successful health innovation, and how human centered design can help us do just that.
Strategic Financial Professional with over 20 years of experience in a competitive banking environment including mortgage and consumer lending. Team leader with a solid reputation to build and nurture internal and external relationships. Known for outstanding management skills that drives results and cultivates efficient teamwork. Proven record opening New Market Branches. Proficient with Financial Internal Desktop Software, Contact Manager, Microsoft Office, and mobile applications.
With a Masters in Healthcare Administration, a Masters in Organizational Business and more than 30 years of expertise in the management of staff, I have skills that would be of benefit to your business.
1. U N I Q U E VA L U E
Problem Resolution
Client Relations
Conflict Management
Client Retention
Employee Training
Workflow Planning
and Prioritization
Staff Supervision
Operations Leadership
Administrative
Oversight
New Business
Development
Community Relations
HEATHER LUEDIKE hluedike@hotmail.com 812.325.8970
BU SI N E S S MA N AG E M E N T PRO F ES S I O N A L
Banking… Operations… New Business Development… Administration… Customer Service
Award-winning leadership professional offering rich career experience developing
new business, steering day-to-day operations, and developing and implementing
strategic business plans. Recognized for guiding high-performance employee teams
instrumental in managing existing account relationships and delivering significant
improvements in top-line sales.
Leverage customer-centric work ethic to strengthen relationships and customer
satisfaction. Thrive on opportunities to facilitate training sessions essential to
strengthening employee performance and exceeding goals. Demonstrated success
collaborating cross-functionally to deliver positive bottom-line impact.
CA R E E R EX P ER I EN C E AN D CO N T RI B UT I O N S
Old National Bank | Bloomington, IN
Assistant Banking Center Manager – Mall Road Banking Center (2012 to 9/2015)
Assistant Banking Center Manager – Kirkwood Banking Center (2009 to 2012)
Direct Reports: Up to 10 – Customer Service Representative2, Receptionist, Vault Teller, Teller
Supervisor; Indirect Reports: Up to 10 – Tellers; Sales Goal: $6+ million
Promoted to manage and maintain exceptional branch customer experience levels
while developing new personal and business relationships. Coached staff on cross-selling techniques, managed the
loan application process, and used credit report data to upsell products. Partnered with branch manager to recruit
top-talented contributors committed to maintaining high principles of service and performance.
Business
Growth
Earned professional reputation for consistently meeting/exceeding loan, checking, and
brokerage revenue goals.
— Led the top banking center in the region/company relative to financial goals.
— Consistently met/exceeded $2 million annual loan goal.
— Secured $100,000 in fee income in first 12 months (Mall Road Banking Center).
— Grew branch goals more than 100%.
Problem
Resolution
Strengthened customer satisfaction by working collaboratively to provide resolution to
open issues involving account status, operational matters, or employee performance.
Relationship
Building
Drove new account business by actively participating in the community. Involved with
organizations such as the Chamber of Commerce, Business After Hours , March of Dimes,
Big Brothers Big Sister, 100 Men who Cook Event, and The American Cancer Society.
Earlier Old National Bank Career History (1995 to 2009): Customer Service Representative, President’s Assistant,
Teller Supervisor, Teller
AD D I T I O N A L HI G H L I G H T S
EDUCATION Associate of Arts in Business
Ivy Tech Community College – Bloomington, IN
CERTIFICATIONS Insurance Certification (NMLS) – Indiana
State Loan License - Indiana
PROFESSIONAL
DEVELOPMENT
Career Track Program
Only person in region chosen for year-long program participation
AFFILIATION Act Team – Old National Bank
President / Member
AWARDS Exceeding Sales Goal Awards (Multiple)
Face of Old National Bank and Downtown Bloomington
Exceptional Customer Service Certificate